玛格丽特河区域 奔克湾铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,640 评论

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Bunker Bay Road, off Cape Naturaliste Road, 6281 奔克湾, 澳大利亚

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酒店其他优惠

  • 坐拥贴近海滨的僻静位置和令人陶醉的原始海景

  • 酒店坐落在玛格丽特河地区，该地区汇集了各种世界级葡萄酒庄

  • 屡获殊荣的日间水疗中心，为您提供各种令人放松的疗愈护理

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酒店位置

玛格丽特河区域 奔克湾铂尔曼度假酒店

Bunker Bay Road, off Cape Naturaliste Road
6281 奔克湾
澳大利亚

GPS:-33.544855, 115.033599

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传真 +61 8 9756 9103

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

OTHER SIDE OF THE MOON

月光餐厅 (Other Side of the Moon) 是一家时尚的餐厅和酒吧，供应地中海式风味的现代澳大利亚美食。餐厅可俯瞰奔克湾美景、纵览印度洋风光，是享受浪漫之夜的完美之选。

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ALL 评级  4.4/5  3,640 评论

TripAdvisor 评级  4.0/5  2,631 评论

Do not stay, there is much better available elsewhere

Tripadvisor 评级 1.0/5

William M 经 TripAdvisor 认证的评论

As husband of someone who stayed there, where it appears it has been manipulated to have my wife's review removed, I repeat it. Where do I start. The checkin was the best, with personal service. But it went backwards from there! We paid for a lakeside room and it was tired, bird poo all over the seats, noisy, and aged. The tea bags were empty, (and never filled up in our 3 nights!), and the kitchenette was tiny. We chased out a cockroach and a white tail (sprayed them to death...sorry). We then saw a fox and told staff...we were told they could not remove them because it was a national park...but they were happy for them to be killing fauna. (They are wrong btw...foxes need to be removed from national parks. Full stop.) The spa treatment was half an hour late, led to just a situation of my husband hanging outside with the key, because they told him I would be finished 20 minutes earlier. The spa seemed to think this was okay. No. It is not okay. Plan better. Now to dinner. This was horrible. I honestly felt for the kitchen because the staff butchered it. We got our entree 1 hour 15 minutes after arriving. The waiter took the wrong order, but instead of making it up to us, we were kicked to back of queue. The food was not that great. Everyone seemed stressed. Fast forward to the next night. We arrive wanting to use our drink vouchers. Nope. A wedding is booked, meaning as a guest you cannot use the decking! We were squished in to drink a beer with everyone else...likely also annoyed. It got worse...there was a wedding the second night!!!!! So...do NOT book on a weekend as you are denied access to what you have paid for! We sat facing a table, not views. I should have stayed at home! We were here in 2020 and it was amazing, and we were so looking forward to coming back, but nobody seems to care about local (WA) feedback. One European staff member was talking about me and did not know I can lip read...she was telling another staff member about my response. (She had said a table was not available for an hour. We questioned this and she got upset because she felt she had said we could have the table for an hour, but that is not what she said!) For the price? I do not recommend. We have tried to bring issues to the attention of staff and they are honestly not interested...they have bookings, so all is good. For Aussies, book elsewhere. Tired, run down, and staff who do not appreciate local custom. (I have decided not to add images of cockroach or spider, or bird poo, or other issues, but I do have these available. Happy to supply the venue on request.)

Dear Williamm Thank you again for your feedback. I’m sorry to hear that your stay did not meet your expectations. As our resort is located within a national park, there are, unfortunately, occasions when bird droppings can occur in some areas. Please know that our team works tirelessly to maintain the resort, and I apologise that this was not the case in your villa. Being situated in natural bushland, we are surrounded by an abundance of wildlife, not all of which are welcome. We understand that foxes are classified as pests in WA; however, their removal falls under the responsibility of Parks and Wildlife. We have reported their presence and are awaiting their action. We deeply respect our environment and are certainly not happy about the harm foxes may cause to local fauna. Rest assured, we are committed to preserving and maintaining the natural environment. I’m also sorry to hear about the spa treatment running late. Occasionally, treatments can run over time due to late arrivals by some guests, and I apologise that this impacted your visit. Regarding the wedding held onsite, while a portion of the outdoor deck was utilised for the event, another adjacent area with stunning views remained available for other guests to enjoy. Your feedback is valued by our team, and I’m sorry if you felt it was not received with interest. We are always striving to surprise and delight our guests to ensure they have a wonderful stay. Thank you again for taking the time to share your thoughts.

Amazing experience, relaxing, welcoming and friendly

Tripadvisor 评级 5.0/5

Tracey W Friends getaway - 经 TripAdvisor 认证的评论

I initially booked online and had to phone the hotel to make an adjustment. ‘Jess ’ from bookings was very polite professional and helped me move my dates.. On arrival check in staff very friendly and welcoming, helped with our suitcases to our villa Room very clean, and serviced every day Breakfast very good, something there for everyone I booked a Sauna at the onsite Spa, which was great, again staff all very friendly Can’t fault this lovely place, I would highly recommend

Dear Tracey, Thank you so much for your amazing review! We are thrilled to hear you had such a relaxing and welcoming experience at Pullman Bunker Bay Resort. It’s wonderful to know that Jess was able to assist you with your booking changes so smoothly and that our check-in team made you feel at home right from the start. We’re also glad you enjoyed the cleanliness and daily service of your villa, as well as the variety offered at breakfast. It’s fantastic that you had the opportunity to enjoy the Sauna at our Spa – we’ll be sure to pass on your kind words to the Spa team as well. Your recommendation means the world to us, and we can’t wait to welcome you back for another memorable stay! Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Would not recommend

Tripadvisor 评级 1.0/5

OnAir40302172010 经 TripAdvisor 认证的评论

Stayed at Bunker Bay Resort as part of a Outback Spirit tour. Worst service we have ever experienced at a resort/hotel. Luggage delivered to rooms up to 2 hours after arriving, dinner was kaos, some folk ordering drinks 4 times before being served, table vegies arrived after dinners had finished the main course. Barista coffee cost extra. Combined with a rushed itinery it was an unpleasant stay.

Dear OnAir Thank you for sharing your feedback regarding your recent stay at Bunker Bay Resort as part of the Outback Spirit tour. I am truly sorry to hear that your experience did not meet your expectations and that the service fell short of the high standards we aim to provide. I sincerely apologise for the delays in luggage delivery and the challenges experienced during dinner service, including delays with drink orders and the late arrival of table vegetables. These incidents do not reflect the level of organisation and hospitality we strive for, and I understand how frustrating this must have been. We have been unexpectedly busy in the past week; we have new team members joining us this week which will assist in assuring your issues raised do not happen again. Although your itinerary was rushed, I hope you enjoyed the beautiful landscape in Margaret River. Thank you again for your feedback. Kind regards, Raelene Raelene Ohlson General Manager

Bungalow in the Bush.

Tripadvisor 评级 4.0/5

Vicki S 经 TripAdvisor 认证的评论

We stayed at this resort as part of a bus tour experience of the South/West corner of WA. The small bungalow we were assigned to was nestled in bushland and very quiet and private even though we had a connecting door to the cabin next door. We had a view of some native trees which attracted plenty of birds to our small patio which was just as well because we had no TV reception although we did have two large TVs within the space of a lounge and bedroom all open plan. We had a large king size comfortable bed, a small lounge area and dining table for 2 people with an adequate kitchen space with a coffee machine (although only 2 coffee pods), a small hotplate and a microwave oven. A small fridge with a very tiny freezer space was set into the cupboards along with a small dishwasher that tended to turn itself on if you lent on the bench above it. The bathroom was very spacious with a rainfall shower and a very large bathtub with an enclosed courtyard view if you are so inclined. I would have liked a washing machine/dryer combo to be tucked into a corner of the bathroom too. In my opinion that would have made the cabin perfect. The cabins are all surrounded by natural bush which encourages lots of small wildlife. On our walk to the restaurant we encountered bilbys, rabbits and lots of bird life. The seagulls were very friendly and would steal the food off your plate if you were dining outside and looked away for a minute. All staff we encountered were friendly and mostly helpful but a special mention goes to the older staff member who was on breakfast duty on both days of our stay. She was able to give us a run down of where to find gluten free/lactose free food available and did it with a smile. Nothing was too much trouble and she was very unobtrusive while making sure everyone had a good breakfast. We had breakfast and dinner in the restaurant for two days and enjoyed the experience. Apparently there is a really nice beach at the front of this resort but as we were on the move in the bus most of the day we didn’t get to see it. Maybe next time.

Dear Vickis, Thank you for sharing such a thorough and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed the peaceful and private setting of your bungalow in the bush and that you were able to relax surrounded by nature. It sounds like the birds, wildlife, and serene environment made for a memorable experience! We appreciate your constructive feedback on the amenities, and we’ll certainly take your suggestions about the washing machine/dryer into consideration as we look for ways to improve our offerings. We’re also pleased to hear you enjoyed the restaurant and the service provided, particularly the helpfulness of our breakfast team. It’s wonderful to know that the natural beauty of the area, including the wildlife and birdlife, was a highlight for you. We're sorry you didn’t have the chance to visit our beach this time, but we do hope you’ll be able to explore it on your next visit! We truly appreciate your recommendation and hope to welcome you back soon for another relaxing stay. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Rest and relax

Tripadvisor 评级 5.0/5

leanne b Solo travel - 经 TripAdvisor 认证的评论

Two days relaxing at Bunker Bat Resort was perfect for space to take a " breathe, "and relax swimming, walking on the beach and enjoying nature in a clean calm space. Highly recommend booking in for a special getaway.

Dear Leanne, Thank you for sharing your experience! We’re so happy to hear that you were able to truly relax and unwind during your stay at Bunker Bay Resort. It sounds like you made the most of our beautiful surroundings with swimming, beach walks, and enjoying nature – just what we hope for all our guests! We appreciate your kind recommendation and look forward to welcoming you back for another peaceful getaway. Best regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

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其他网络用户评价我们的酒店

  • 1,028 评论 9.5/10 位置
  • 1,846 评论 7.1/10 房间
  • 2,178 评论 8.1/10 服务
  • 47 评论 3.6/10 上网
  • 1,191 评论 6/10 食物
  • 713 评论 8.2/10 早餐
  • 550 评论 4.6/10 清洁度
  • 314 评论 5.4/10 性价比

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