玛格丽特河区域 奔克湾铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 14,834 评论

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信息短信

玛格丽特河区域 奔克湾铂尔曼度假酒店
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酒店其他优惠

  • 坐拥贴近海滨的僻静位置 和令人陶醉的原始海景

  • 酒店坐落在玛格丽特河地区, 该地区汇集了各种世界级葡萄酒庄

  • 屡获殊荣的日间水疗中心, 为您提供各种令人放松的疗愈护理

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

玛格丽特河区域 奔克湾铂尔曼度假酒店

Bunker Bay Road
off Cape Naturaliste Road
6281 奔克湾
澳大利亚

传真: (+61)8/97569103

从 15h00 办理登记入住手续

从 11h00 办理退房手续

  • SOUTH WEST COACHES:  DUNSBOROUGH PERTH-DUNSBOROUGH

  • 乘飞机

    PERTH 达到 264公里 / 164 英里

GPS:-33.544855, 115.033599

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

OTHER SIDE OF THE MOON

月光餐厅 (Other Side of the Moon) 是一家时尚的餐厅和酒吧,供应地中海式风味的现代澳大利亚美食。餐厅可俯瞰奔克湾美景、纵览印度洋风光,是享受浪漫之夜的完美之选。

我们的客房

玛格丽特河奔克湾铂尔曼度假酒店客房拥有豪华布置和漂亮宽敞的空间,各种设施一应俱全,保证为您带来宁静放松的住宿体验。入住这家非同凡响的酒店的客人可从各种房型中随心选择, 包括单间公寓、单卧室和双卧室小屋式别墅。每幢别墅均可欣赏湖景和花园景观,带室外庭院或平台,设有通往海滩的木板路、厨房或小厨房,配备纯平电视、DVD 播放机和 iPod 扩展坞座。

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:144 平方米

  • 最大容量:160 个人

  • 最大宴会容量:120 个人

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玛格丽特河区域 奔克湾铂尔曼度假酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

14,834 评论

TripAdvisor 评级 4.0/5

2,453 评论

unacceptable experience

Tripadvisor 评级 2.0/5

tswgssdull 20/11/2021 经 TripAdvisor 认证的评论

Foods were terrible ,the restaurant was fully booking ,so the manager asked we can order the foods and send them to our rooms ,when the foods came in ,it made a wrong dish also the steak and the chicken are super hard ,just like a rock ,and the drink was wrong as well. Then we made a complaint ,and the manager came in and checked ,he said that is not acceptable too ,he promised us will waive our bill and make a new one and put us order on the first ,unfortunately ,we still wait one and half hour ,and the food still over cooked.Finally we just throw them to the bin. When we check out on the last day , the front desk still charge us the food bill ,then I told her the story again, after that ,she was asking me three time to confirm "Is the manager said waive for the whole bill and all the foods were bad??" I would say this is uncomfortable feeling. On the second day when we back to our room ,my friend found out someone used her NEW face cream and put the finger inside the cream ,and also her travel bag was opened.Then we made a complaint asap ,they said will call back to us on next day ,however ,nobody call back on the next day.We told the story to the front desk when we check out ,the lady also promised us will give us an answer at the next day ,and we still got no answer till now ,it 's been four days already. I won't recommend people come to visit for this price of room with terrible food and unsafely stay ,and all the promise just a lie.

A sad, slow decline

Tripadvisor 评级 3.0/5

family482021 17/11/2021 经 TripAdvisor 认证的评论

Having visited many times previously and with COVID restricting our choices we opted for Pullman Bunker Bay as a triple birthday celebration trip. Firstly.... WOW post COVID they bumped the price to $800 per night......never worth it even at the height of its appeal but the sad slow decline of the resort with broken furniture and the once excellent breakfast now nothing more than a mediocre buffet never worth the cost. However, Bunker Bay itself is a truly spectacular location and this is how the resort generates interest. As an ACCOR Gold member for many years, I know how good ACCOR can be outside of Australia and recently they have been flooding my inbox with updates on their cleanliness and extra precautions. On arrival our villa was sealed with a cleanliness tab but on opening the door it was immediately apparent the place was not clean. Their was food on the floor, pubic hair in the bathroom, slinks not cleaned....$800 per night remember and FULLY BOOKED so no chance of an alternate room. I asked for an antipasto upgrade, which was confirmed by email. No sign of it on arrival. When asking reception they stated they had no knowledge of this despite the email from reception to me and a confirmation number. On check out my total bill was some $80 that it should have been with no explanation, no detailed invoice. Added to this, as a member you receive discount on your restaurant bills....however, due to functions every night, the restaurant was a third of its normal size and we were unable to book a table for the entire stay which meant traveling in to Dunsborough each day. I am posting this as despite asking for feedback, which I have provided with 16 photos of the villa and a screenshot of my original cost ACCOR have not even bothered to reply. The truth is, this was once a lovely resort at a beautiful location but the steady decline means they are trading solely on their location and coupled with the price hike and lack of interest in feedback from long time clients / members means this place is done.

A top notch and very relaxing stay

Tripadvisor 评级 5.0/5

HawkEyePerth 22/10/2021 经 TripAdvisor 认证的评论

I didn't want to return to Perth after enjoying a short break at Pullman Bunker Bay Resort! We chose a one-bedroom lake view villa for two nights, all very well appointed, quiet and comfortable, with plenty of birdlife on the lake during the day, accompanied by a cacophony of frog sounds during the nocturnal hours, and the stunning Bunker Bay Beach only a short stroll away. We dined at the Other Side of the Moon on-site restaurant for breakfast (twice) - a fantastic buffet with ample choice and all very fresh, and for dinner (once) - a la carte and very good. The service from all staff was friendly and efficient. Would happily stay there again.

Worthwhile

Tripadvisor 评级 4.0/5

Ken J 20/10/2021 经 TripAdvisor 认证的评论

We enjoyed our stay here as the facilities are very good and it is an excellent location for exploring the region. Great staff and the food is very good and reasonably priced. Love the breakfast choices and range.

Wonderful Stay

Tripadvisor 评级 5.0/5

elaine654 14/10/2021 经 TripAdvisor 认证的评论

Luxurious cabin suite in a bush setting next to a lake. Difficult to get to sleep due to noise of frogs and other insects next to the lake. Lots of walking from cabin to main building with superb restaurant.

Whale Spectacular

Tripadvisor 评级 4.0/5

993wilo Couples - 14/09/2021 经 TripAdvisor 认证的评论

This is a great location with very good accommodation around the lake. The staff are outstanding always very friendly. The only issue and we have raised this before is the car park is very dark at night. The lighting is very poor and a bit of a safety hazard particularly for the elderly and despite raising the matter directly with the GM last year nothing has been done about it.

Lovely stay

Tripadvisor 评级 4.0/5

Kendell E 13/09/2021 经 TripAdvisor 认证的评论

We stayed at the Pullman Bunker Bay for 2 nights. The accommodation and staff were lovely. The only thing that annoyed us was that we couldn’t eat at the resort’s restaurant due to it being booked out both nights. We feel that guests at the resort should be prioritised for use of the restaurant over the general public. Apart from that no complaints.

Fabulous Stay at Pullman Bunker Bay

Tripadvisor 评级 5.0/5

seet375 01/09/2021 经 TripAdvisor 认证的评论

This is my 6th stay in Pullman Bunker Bay since 2017 and is still as delightful. Couldn't have asked for a more relaxed and comfortable break away from the hustle and bustle of city living. We were well looked after, all Staff are exceptional, Accommodation is lovely, comfortable and well equipped. Restaurant (Over the Side of the Moon and Bar) has one of the best scenic views over the Bay and serves delicious meals. In short, this Resort is a must to visit and stay when one is visiting South West of Western Australia

R&R

Tripadvisor 评级 4.0/5

WSeet61 30/08/2021 经 TripAdvisor 认证的评论

Few days to the south west to relax and enjoy each others company. The villa was clean and surrounds were quiet. Great walk down to beach. Location, a bit far from wineries/breweries except for those in the Eagle Bay Region. Villas are clustered with no car access. Cara ar all parked at open car park and inconvenience when it rains. Probably a 100m walk to the car park but a buggy ride was offered. Room was serviced daily but disappointed that the cleaner threw away my wife’s face wash on the 3rd day of our stay. Basically threw away her face wash which she brought, the soap and shower cap without replenishing. Apart from that we had good service from the reception and restaurant staff for the daily breakfast and the dinner we had there. Totally enjoyed our stay.

Fantastic place to celebrate my wife's birthday

Tripadvisor 评级 5.0/5

Emeritusprofessor 27/08/2021 经 TripAdvisor 认证的评论

Our week at Bunker Bay was a good as it gets in WA. Our cabin was spacious and allowed us to invite a few guests in so that they could explore the area and the beach - they are now thinking of coming here for their own celebrations. This is resort is underrated as five stars is not enough for the atmosphere, the food, the warm pool, and the beach. We highly recommend repeat visits.

客户意见评级 2.0/5

Kao 情侣住宿 - 14/08/2021 所有已确认评论

帮客户订了此次旅游,客户到了现场被要求出示原订房信用卡,客户着急的打给我,柜台也打给我,我跟柜台说我确认帮客户付所有费用,柜台还是不允许,让客户自己掏卡出来结帐,有够尴尬,把我们当成诈骗,把客户当成盗刷信用卡的人吗?都已经确认是我本人了,还是不愿意刷我原本的卡,谁盗刷信用卡还本人入住?不就抓个正着?如果Accor觉得一定要出示原本的信用卡,tc上面应该要写,也要写不能帮别人订房啊,搞得尴尬

Dear Kao, Thank you for taking the time to tell us about your guests’ experience at the Pullman Bunker Bay Resort Margaret River Region. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I checked the details and noticed that the reservation was made under your name. Unfortunately we did not have any information about other guests checking in under your name, hence my colleagues called to confirm those details with you and clarify the billing before charging the credit card. Our Assistant Managers constantly touched base with your guests and ensured their comfort. The guests were appreciative of our efforts to resolve the situation. On behalf of the entire team, I sincerely apologise for any inconvenience this may have caused and I hope this experience will not deter you from booking accommodation at Pullman Bunker Bay Resort. As per our PCI standards, we do ask our guests to present the physical copy of their credit card on arrival. May I request you to reach out to myself or my Reservations Team (h8…) once you have more guests wanting to travel to South West and we can look after their experience. Kao, we appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Chaitanya Tuli Front Office Manager

Rooms

Tripadvisor 评级 1.0/5

sinjas52 07/08/2021 经 TripAdvisor 认证的评论

The rooms very dirty. There were spider webs on the door and the bed was damaged. I showed the pictures to the receptionist , but she was least interested and no apology offered. There was mould in the washroom 😞 the rooms look tidy from naked eye but when you look carefully they look tired and they definitely need to invest in cleaning. The receptionist who was there during check-in , was rude. There was no hello, or welcome. Definitely not a warm reception. I’m a member but I don’t think I’ll be coming back here, unfortunately.

Amazing!!

Tripadvisor 评级 5.0/5

kimbof59 04/08/2021 经 TripAdvisor 认证的评论

Wonderful place to relax especially for couples. The surrounding natural bush and beach is spectacular. Rooms are well appointed, the food is excellent food and staff are extremely friendly and attentive to your needs.

Golf holiday

Tripadvisor 评级 3.0/5

Peter B 04/04/2021 经 TripAdvisor 认证的评论

All safe cards were not in the rooms. The soup plates are too large to allow the dishwasher to work. Some light fittings did not work and the advertised laundry facilities are only available in 2 bedroom units

Hi Peter B and thank you for your feedback. I will be sure to communicate your feedback with our Executive Housekeeper to attend to the crockery and bulbs. I am not sure where the advertising of having laundries in Studio Villas are however happy to update where you feel the confusion is stemming from? Thanks for the feedback, Leighton - General Manager.

Anniversary weekend

Tripadvisor 评级 3.0/5

Meander633985 31/03/2021 经 TripAdvisor 认证的评论

We travelled on a deal through Luxury Escapes so we got a pretty good price. What have never experienced before on other packages is being treated somewhat like the poor relations. The units are all semidetached. We were in a studio apartment with a two bed next door. There is a connecting door to create suite. The apartment next door was occupied by people with an infant and although not overly disruptive, we could hear the baby crying in the early hours of the morning. Our studio apartment was in fact a disabled facility. This would be entirely ideal for a persons of special need but for us, it lacked the luxury of a supposed 5 star resort. Especially the bathroom, which was spacious by design but more like a hospital than a resort. For all the space there was, there was no vanity unit expect for a tiny mobile unit tucked behind the door. The lighting was terrible and the blinds were broken. We were not advised that we were being accommodated in the disabled room. In the restaurant and terrace area we enjoyed the view and the food but the wait service was very disappointing. In particular staff seemed very disorganised when it came to drink delivery and on more than one occasion we were overlooked when our drinks came out and on our anniversary night, our dessert wines were delivered to another table and stayed there. When we queried this, the waiter told us, we’d had our wine. It took a moment for him to understand we hadn’t. There was no sincere concern for this mistake. Breakfast the next morning was chaotic, queuing and waiting for the maître de to register guests then show them to their tables. We felt this was unnecessary and if this was their policy they should have another staff member to assist when there are twenty people waiting to be seated. The beach is stunning, the area is worth visiting but I wouldn’t bother with Pullman Bunker Bay Resort again. We really felt that we were treated as second class guests and this resort certainly doesn’t live up to its star rating.

Hi Meander633985 and thank you for your sentiment. Our team certainly do not set out to allow guests to feel this way with the service shortcomings to be acknowledged by our leaders in the respective areas to further coach and develop out team. Not all villas are inter-connecting with many villas being stand-alone. Within the restaurant we escort guests to tables that have been sanitised and cleaned and as guests can walk-in and not book in advance their breakfast, at times there may be slight que however our team will always endeavor to assist as quickly as possible to seat guests. Thank you for choosing to stay with us for your anniversary, Leighton - General Manager.

Underwhelmed

Tripadvisor 评级 3.0/5

Stuart G 29/03/2021 经 TripAdvisor 认证的评论

Was underwhelmed by the experience. Positive: Great location Good sized rooms Excellent Food Negative Room not ready on arrival Ants throughout villa Water pressure in shower terrible Outside balcony very dirty Chipped and broken tables outside bar area Expected more from the entire experience

Hi Stuart G and whilst I thank you for these comments, I also apologise for not ensuring that you departed having a better experience. Please trust that we are preparing to replace the Terrace table tops imminently and will ensure the villa shortcomings are attended to. Being in a National Park ants do emerge and become active upon change of season/weather and our registered pest controller has done all that we can to ensure we are proactive in this space. Thank you for the opportunity to respond, Leighton - General Manager.

Bunker Bay Resort

Tripadvisor 评级 5.0/5

187lanceg 17/03/2021 经 TripAdvisor 认证的评论

Again a wonderful place to stay and will be back soon. It was very busy this round, however staff tried there very best to accommodate. New menu had a few glitches, however generally good options. Such a peaceful and relaxing location

I certainly appreciate your review and for returning to Bunker Bay 187lanceg. Glad to see that most aspects to your stay was well received by you. Thank you for choosing to stay with us, Leighton - General Manager.

Fantastic stay - can't wait to go back

Tripadvisor 评级 5.0/5

banukannu 16/03/2021 经 TripAdvisor 认证的评论

Pullman Bunker Bay was exactly the holiday we needed after a long and difficult year. The rooms, facilities, service and standards were simply superb. We'll be back for sure. Thank you for taking such good care of us, to the point where we extended our stay by an additional 2 nights!

That is our absolute pleasure banukannu! We appreciate you choosing to stay with us at Bunker Bay and so great to here that you managed to unwind and relax. We hope to see you back again one day. Warm regards, Leighton - General Manager.

Another visit

Tripadvisor 评级 4.0/5

V1269CJrobh 15/03/2021 经 TripAdvisor 认证的评论

Unfortunately when we arrived we were told that we(as residents) could not have dinner that evening. This was because of covid restrictions which I assume was correct.We had in room catering which was not up to the standards of the restaurant. At breakfast I knew to order a fried egg immediately on arriving due to the delay it takes. My partner who is a very slow eater had finished her breakfast(3 courses) before it arrived. I understand the logistics and next time I will order by telephone when I get out of the shower. This is where I change tact. The waiting staff were excellent,courteous and answered to our needs. The accomodation was excellent and as good as my last three visits. I will go back,but will order dinner 3 days before as gone are the days when you could assume you can eat in the hotel you are staying.

Hi V1269CJrobh and I do appreciate your feedback so we are aware of the areas in which we need to further improve. Due to your continued loyalty at the resort, please do reach out to me directly so I can assist in any bookings for the resort or restaurant. Warm regards, Leighton - General Manager. H8775-gm@accor.com

A PEARL IN OUR SOUTH

Tripadvisor 评级 5.0/5

Ken M 13/03/2021 经 TripAdvisor 认证的评论

The resort presentation, quality of buildings & apartments & furnishings was excellent. the activities & again, the quality of the venues & equipment was great. The inviting atmosphere was created by both the surroundings & exemplified by the wonderful friendly staff.- we had a magnificent stay with the promise that we will most certainly return for a longer stay. The whole experience was enjoyable & very relaxing.

Thank you so very much Ken M for your wonderful feedback. I am sure the team will be just as pleased as I to know that you had such a fantastic time at the resort. We do hope that we are able to welcome you back on future visits. Regards, Leighton - General Manager.

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