玛格丽特河区域 奔克湾铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,635 评论

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Bunker Bay Road, off Cape Naturaliste Road, 6281 奔克湾, 澳大利亚

描述

酒店其他优惠

  • 坐拥贴近海滨的僻静位置和令人陶醉的原始海景

  • 酒店坐落在玛格丽特河地区，该地区汇集了各种世界级葡萄酒庄

  • 屡获殊荣的日间水疗中心，为您提供各种令人放松的疗愈护理

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

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酒店位置

玛格丽特河区域 奔克湾铂尔曼度假酒店

Bunker Bay Road, off Cape Naturaliste Road
6281 奔克湾
澳大利亚

GPS:-33.544855, 115.033599

电话
传真 +61 8 9756 9103

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

OTHER SIDE OF THE MOON

月光餐厅 (Other Side of the Moon) 是一家时尚的餐厅和酒吧，供应地中海式风味的现代澳大利亚美食。餐厅可俯瞰奔克湾美景、纵览印度洋风光，是享受浪漫之夜的完美之选。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,635 评论

TripAdvisor 评级  4.0/5  2,707 评论

HORRIBLE STAY NOT FRIENDLY

Tripadvisor 评级 1.0/5

paris75_9 经 TripAdvisor 认证的评论

Disappointing stay for a 5-star hotel and for the service without smile and kindness The resort itself is beautiful, but our experience was very disappointing. The room was outdated, the staff often unfriendly, and we were never escorted to our table. We were not informed about the special Christmas lunch on the 25th, nor that the 25th and 26th were public holidays and that nothing would be open. We even had to eat a club sandwich at a gas station on Christmas Day, which is unbelievable for a 5-star hotel. The noise from children in the adjacent villas early in the morning was not mentioned. Only a few staff members, like a young man at reception and Suzanne, were friendly. For the price paid, the service and facilities are not up to standard. Not recommended.

Dear Paris Thank you again for sharing your feedback. We’re truly sorry that aspects of your stay didn’t meet your expectations and that you weren’t able to enjoy Christmas lunch with us. We did communicate to all guests in advance about the Christmas Day luncheon, and some tables were available for our in-house guests. In-room dining was also operating, and a menu was available at the pool bar—our apologies if this information was missed. On Boxing Day, all resort areas were open with no restrictions, and we’re sorry for any confusion. We really appreciate your kind words about our resort’s beauty and the staff who made a positive impression, such as Suzanne and the young gentleman at reception. We’re also excited to share that a refurbishment of our villas is planned later this year to enhance comfort and the overall guest experience. Kind regards, Raelene

A comedy of errors

Tripadvisor 评级 3.0/5

AnthonyTravellerAsia 经 TripAdvisor 认证的评论

I stayed for two nights over Christmas, my first stay at the hotel, overall the stay was marred by a number of issues, most of which have also been stated in previous reviews. Shame nothing is being done about issues so often raised. Cake and Ants However, in this instance, these issues were enhanced in ways not seen since “Fawlty Towers”. I ordered one of their Christmas cakes and as requested this was left in my room. However, ants found it before I did so I it returned to the front desk asking for a full replacement for me to collect on departure, this was acknowledged. So you can imagine my dismay when I returned to my room sometime later to find the replacement cake back in the room, now also covered in ants. The cake was finally replaced at checkout ( I was told I can’t cancel the order) The Cake while well-presented was quite dry. Food and Dining Notwithstanding the cake incident, my room service order of Chicken Caesar Salad while timely, did not come with Chicken. Breakfast Buffet spread confusingly around the place, with service in the only restaurant being hap hazard and rushed, and no I did not like being seated as a single diner behind a pole. The Dinner menu limited and provided on “dog eared” single piece of flimsy paper. Neither Main dish ordered was in any way remarkable. Rooms / Outdoors Poorly maintained, chipped and scratches in old furniture , lots of cobwebs on the lakeside patio and surrounds. Rubbish along the pathways etc (see photos) In summary, the five star location is spoiled by a 3 star offering and service. Simply not worth the price paid.

Dear Anthony Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to hear about the issues you experienced with your Christmas cake and dining, and I completely understand your disappointment. Your comments have been shared with our teams to ensure these matters are addressed. I also wanted to let you know that we are planning a refurbishment of our villas later this year, which will enhance the rooms and overall guest experience. We truly hope to have the opportunity to welcome you back in the future and provide the high standards we aim for. Kind regards, Raelene

Very disappointing

Tripadvisor 评级 2.0/5

kumeshinih 经 TripAdvisor 认证的评论

The room was neat and clean. Service was acceptable overall. Housekeeping did not occur until 4 pm the following day. This fell short of reasonable expectations of a 5-star resort. The resort did not meet the five star standard advertised but was priced as such. Appreciated that the resort upgraded the room, which made me wonder how much more money I would have wasted if I actually booked that room. Breakfast was disappointing and below a five star standard. Food lacked flavour. Several items appeared to be supermarket products that were reheated. Presentation was basic. Dinner was excellent on both occasions. Flies were a major issue across the resort and had a serious negative impact on the holiday. No fly deterrents were in place. Guests received no warning. Management of this issue was inadequate. The best part of the holiday was the secluded private beach. The setting offered privacy and quiet and stood out as the only positive aspect of the stay. I hope the resort does not send an apology. Payment has already been made and no refund will be offered, so a wasted effort. An apology would not change the outcome. Based on this experience, a return visit will not occur.

Dear Kumeshinih Thank you for sharing your detailed feedback. While we are pleased that you enjoyed the privacy and tranquility of our secluded beach, we are concerned that other aspects of your stay did not meet the standards you expected. Your comments regarding housekeeping timing and breakfast quality have been shared with our teams for review and improvement. Regarding the flies, at this time of year in the South West they are unfortunately a normal occurrence. We do provide complimentary fly nets for our guests, and we regret that this did not fully resolve the issue for you. We are also excited to advise that a refurbishment of our villas is planned later this year, which will enhance the overall comfort and presentation of our property. Thank you again for your input, and we appreciate you taking the time to provide constructive feedback. Kind regards, Raelene

Amazing

Tripadvisor 评级 5.0/5

Manatee10987654321 经 TripAdvisor 认证的评论

Absolutely fabulous place to stay. The villa’s are luxury and so clean and the king bed is heavenly. Buffet breakfast (which is included) cannot be faulted and you get to enjoy it from the hilltop restaurant overlooking the infinity pool and the gorgeous ocean of bunker bay. Special shout out to Edith at the pool bar who goes above and beyond to make you feel welcome. Honestly we don’t want to leave!!

Dear Manatee, Thank you so much for sharing such a wonderful review of your stay with us. We are absolutely delighted to hear how much you enjoyed your time at the resort and that our villas, breakfast experience, and breathtaking views over Bunker Bay made your stay so memorable. It is especially rewarding to know that our buffet breakfast and hilltop restaurant added to your experience, and I will be sure to pass on your very kind words to our culinary team. A special thank you as well for recognising Edith at the pool bar — she will be thrilled to know her genuine care and hospitality made such a positive impression. We truly appreciate your feedback and are so pleased that you found your stay relaxing and hard to leave. We hope to have the pleasure of welcoming you back again very soon for another unforgettable visit. Kindest regards, SUSANA BENTO ASSISTANT MANAGER Pullman Bunker Bay Resort

Ok but not great

Tripadvisor 评级 3.0/5

WellingtonDuke 经 TripAdvisor 认证的评论

Ok but not great. There are some things which definitely could be improved; (1) the wifi is not reliable - which is unacceptable in late 2025; (2) while the staff are very friendly, there aren’t many of them; (3) the fridge froze our food; (4) the dishwasher and a toilet weren’t working properly; (even after advising staff); and (5) we had to wait 1.5 hours to be served at dinner. The location is exceptional and the accomodation is clean and comfortable so the resort could be outstanding with a bit more effort.

Dear WellingtonDuke, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed our location and found the accommodation clean and comfortable. However, we sincerely apologize for the issues you encountered with the Wi-Fi, fridge, dishwasher, toilet, and service delays during dinner. Your feedback is very important to us, and we are reviewing these points with our teams to ensure improvements are made so that future stays meet the high standards we aim to provide. We truly appreciate your detailed comments and hope we have the opportunity to welcome you back for a seamless and outstanding experience. Warm regards, Indiana Duzer Front Office Supervisor

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其他网络用户评价我们的酒店

  • 1,092 评论 9.5/10 位置
  • 1,879 评论 6.8/10 房间
  • 2,239 评论 7.5/10 服务
  • 34 评论 5/10 上网
  • 1,231 评论 5.8/10 食物
  • 631 评论 7.8/10 早餐
  • 548 评论 4.6/10 清洁度
  • 333 评论 5.6/10 性价比

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