玛格丽特河区域 奔克湾铂尔曼度假酒店 5 星

It has been a while since we last celebrated our anniversary at Pullman Bunker Bay, and we have always loved dining at Other Side of the Moon. The food quality used to be a highlight of our visits and something we genuinely looked forward to. However, our most recent experience was unfortunately disappointing. The menu looked very similar to previous years, so we decided to order some of our usual favourites – the duck liver parfait, tiger prawns for entrée, and a 400-gram wagyu rump steak to share. From the beginning, we noticed a decline in quality. The duck liver parfait portion was extremely small and lacking in flavour. The tiger prawns were dry and appeared overcooked. It felt as though the dishes had been downgraded or cost-reduced compared to our previous visits. The main course was served very quickly while we were still eating our starters. We politely asked the waitress about the timing, and she explained that the kitchen might have been busy. As it was a Saturday evening, we understood and accepted the situation. Unfortunately, the wagyu steak, which we ordered medium rare, was very tough and rubbery in texture despite being labelled as wagyu. The fries were, regrettably, the best part of the meal. We have genuinely loved Other Side of the Moon over the years, which is why we felt it was important to share this feedback when paying. We also asked whether the chef had changed. Initially the staff denied it, but after hearing our comments, she acknowledged that the chef was indeed different and encouraged us to leave a review. Just one more note — breakfast had not been very impressive in the past, but this time it was outstanding. Both the quality and the variety of bread, fresh fruit, and hot dishes were excellent. We hope this feedback is received constructively, as we truly wish to see the restaurant return to the quality we once appreciated.

We stayed at Pullman Bunker Bay Resort in January 2026, booked via Agoda. We deliberately paid a higher nightly rate for a Studio Lake View room based on Agoda’s listing, which presented it as equivalent in size and value to the Studio Villa we had stayed in on previous visits. In reality, the Studio Lake View was materially inferior in usable space, layout and amenities. Had this been accurately represented at the point of booking, we would not have paid the higher price. Beyond the room misrepresentation, there were multiple service, hygiene and safety issues throughout our stay. I sustained a minor injury in the room and was unable to contact reception by phone. I had to walk to reception while bleeding to seek assistance. The bed linen became blood-stained and, despite repeated requests, it took over 48 hours and multiple emails before clean linen was provided. Staff interactions were consistently unhelpful, and basic follow-up was poor, including correspondence addressed to the wrong guest name. After dining at the resort restaurant, we were both unwell, which significantly impacted our stay. There were also ongoing safety concerns, including golf carts being driven at speed with little regard for guests, and poor general upkeep across the property. Pool areas were frequently left untidy, with used towels, glasses and food containers remaining for extended periods. Pathways were crumbling, litter was visible, and bags of dirty linen and rubbish were regularly left outside villas until late afternoon or evening. Many issues were only partially addressed after repeated chasing, while others were not addressed at all. Following the stay, we made several attempts to contact the hotel to seek resolution. No post-stay response was provided, despite repeated efforts to engage. It is important to note that the location itself is stunning. Bunker Bay is genuinely beautiful, with extraordinary natural surroundings, and the proximity to Yallingup and Dunsborough is ideal. The setting has the potential to be exceptional. However, while we understand this was a busy school holiday period, this does not excuse the level of service failure, poor hygiene standards, or lack of post-stay engagement at this price point and under the Accor brand. This was a deeply disappointing experience. I would strongly caution future guests to scrutinise room listings carefully and not assume equivalence between room categories based on online descriptions. In our experience, this property does not deliver a 5-star standard.

Service a bit sloppy but nice beach. Somehow the restaurant ran out of chicken 3 days before we arrived. Comfortable beds

This place has gone downhill, can’t even get a daiquiri by the pool, told to go to the upstairs bar and was told they don’t have a blender, 5 star my ass

We stayed in the 3 bedroom villa. The good: The hotel is in a unparalleled location with access to a pristine and beautiful beach and the beds are comfortable. Food at the restaurant good though expensive. Onsite spa lovely. The bad: the rooms are of a 3 star standard at best (tired worn wooden furniture, dishwasher that doesn't clean, wifi that is iffy, non smart TVs). Poorly stocked kitchen (no kitchen scissors, no peeler, only one large pot). Only one water bottle supplied at the beginning of the stay and never replenished. Car parking at least 80m walk from our apartment. The ugly: with the exception of Davide, service was often oddly surly, condescending and sometimes even rude. Clearly understaffed so almost always kept waiting to be allocated a table. Breakfast chaotic and often no one to take a coffee order (which you have to pay extra for, not included in the buffet). Pool bar order took one hour and when questioned for the second time was told that we should have come up and taken it from the serving area because it was sitting there and then taken back to the kitchen as never claimed (even though we were given a number and told that it would be brought to us like all the other orders we saw). When the person taking orders saw my husband with me the second time I approached to ask about it she said "if I had known that was your husband loitering (!!) around here I would have given it to him". Our kids had given up waiting for their chips by then and gone back to the room, so we ended up taking it back anyway. Housekeeping entered through bedroom door without knocking in the early afternoon. Returned back from a day out to find 2 large bags of rubbish which housekeeping had collected from throughout the resort and left next to the front door, and an animal had ripped a hole in so rubbish strewn about. Rung reception who advised someone would come quickly but nothing for over an hour so rung again. No apology offered and seemed irritable at this request. All in all just a strange experience and not what we would expect for between 1.5k-2k per night. I'm not sure how they have earned a 5 star rating quite honestly.