Dear Mr. Yuheng G., Thank you for your perfect review and for taking the time to share your experience. We are delighted to hear that you enjoyed our beautiful location and surroundings, and that your stay provided some unexpected and memorable experiences. It is wonderful to know that our accommodation, breakfast, cleanliness, and team all contributed to such an enjoyable family stay. Thank you for choosing to stay with us. We look forward to welcoming you and your family back again soon. Warm regards, Indiana Duzer Front Office Supervisor

Dear Mr. G., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are truly pleased to read that you enjoyed our convenient location, room facilities, and overall stay experience. Your kind comments are greatly appreciated and will be shared with our team. At the same time, we sincerely regret to learn about the inconveniences you experienced, particularly regarding the breakfast variety and organization, as well as the issue you encountered in your room. Please accept our apologies, as this is certainly not the standard we strive to deliver. Your feedback has been shared with the relevant departments to ensure improvements are made, especially in enhancing breakfast selection and service flow. We value your comments as they help us identify areas where we can do better, and we truly appreciate you bringing these matters to our attention. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a seamless and exceptional experience. Warm regards, Indiana Duzer Front Office Supervisor

Dear Ms L., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are truly sorry to hear about your arrival experience and the frustration caused during the check-in process. We understand how upsetting this must have been, particularly after travelling with your family late in the evening and expecting a smooth arrival at the resort. We appreciate you sharing the details regarding the additional room requirement, the communication around your booking, and the assistance with the buggy transfer to your villa. We understand that the way this was handled left you feeling unsupported and disappointed. Your feedback has been shared with our Front Office leadership team for review, as we continuously work to ensure our processes are communicated clearly and delivered with genuine care and hospitality. We also acknowledge your comments regarding the overall arrival experience, breakfast, WiFi and service. These points will be reviewed with the relevant departments to identify areas where we can improve. We are pleased to hear you enjoyed some aspects of your stay, and we regret that your first impression and interactions at reception impacted your overall experience so significantly. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to welcome you and your family again in the future and provide the experience you should have received. Kind regards, Indiana Duzer Front Office Supervisor

Dear Qianjun, We would like to extend our appreciation for your loyalty towards the program and really appreciate for taking the time to share your feedback. We have received your feedback on the facility and would be delighted to let you know the resort is planning for a refurbishment soon. Meanwhile, your comments on the cleanliness to the room is duly noted. We take the hygiene and cleanliness issue seriously and will definitely pass down your feedback to our housekeeping team. We hope to welcome you back to our hotel very soon! Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Dear Molly, Thank you for your wonderful review! We’re thrilled you enjoyed the stunning scenery and had the chance to see wild kangaroos and whales—what a fantastic experience! Our team takes great pride in offering warm and friendly service, so it’s wonderful to hear that everyone left you with a smile. We hope to welcome you back to Pullman Bunker Bay Resort for another memorable stay amidst nature’s beauty. Warm regards, Susana Bento Assistant Manager Pullman Bunker Bay Resort