玛格丽特河区域 奔克湾铂尔曼度假酒店 5 星

Dear Marise, Thank you for taking the time to share your feedback, and for your continued support over the years, it truly means a great deal to us. I’m very sorry to hear that your recent experience did not reflect the high standards we aim to uphold. Your comments regarding the room service presentation, missing items, and lack of attention to detail are extremely disappointing, and I completely understand your frustration. This is not the level of service we strive to deliver, and I sincerely apologize for letting you down. We also take your feedback on wine pricing seriously and will ensure it is shared with our management team for further review. It’s deeply regrettable to hear that this visit has changed your view of the resort after so many years of loyalty. If you would consider giving us another opportunity, I would be more than happy to personally assist with your arrangements to ensure a much-improved experience. Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Dear Jane, Thank you for your continued loyalty to Pullman Bunker Bay Resort and for taking the time to share such a detailed review of your recent stay. We genuinely value feedback from our returning guests, especially from our Accor Live Limitless Gold members. While we're pleased to hear that you appreciated the complimentary villa upgrade and found our reception team friendly and the food at Other Side of the Moon enjoyable, we are truly sorry to learn that several aspects of your stay fell short of expectations. Please accept our sincere apologies for the discomfort caused by the bedding, the condition of the coffee machine, and the inconsistencies with housekeeping. These matters have already been addressed with our housekeeping leadership team to ensure better attention to cleanliness and room deliveries moving forward. We’re also investigating the outdoor path lighting and torch battery issue, as your safety and comfort are very important to us. We are especially disappointed to hear about your experience with a member of our restaurant team. This is certainly not the level of service we aim to provide, and your comments have been shared with our Food & Beverage Manager for immediate follow-up and training. Thank you again for your honest feedback—it helps us improve. We do hope that you will give us another opportunity in the future to provide the high standard of experience you rightfully expect and deserve. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Kcoc, Thank you so much for your lovely review. We're delighted to hear that you were pleasantly surprised by your stay and enjoyed the spacious studio, serene surroundings, and beautiful Bunker Bay beach. It’s also wonderful to know you had a relaxing experience at our day spa – the couples package is certainly a guest favourite! We appreciate your feedback regarding the pool temperature and mattress comfort. Your comments have been shared with our team as we continue to refine and enhance the guest experience, especially as we move into the cooler months. Thank you again for your recommendation. We hope to welcome you back for another peaceful getaway in the near future. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Jacqueline, Thank you for your wonderful feedback! We’re thrilled to hear that your event was a success and that our team left such a positive impression. It’s fantastic to know the conference room met your needs and that our functions team provided the support you needed throughout. We’ll be sure to pass on your kind words to our kitchen team as well — they’ll be delighted to hear you enjoyed every meal. We truly appreciate your recommendation and look forward to welcoming you back for another seamless experience, whether for business or leisure. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dear Meg, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I'm pleased to hear you and your family enjoyed the spaciousness of our rooms and the natural setting of the resort, I’m genuinely sorry to learn that the service experience did not meet your expectations. Please accept my sincere apologies for the inconvenience caused by the unresolved landline issue and the challenges you faced in contacting our team during your stay. Your frustration is completely understandable, and I agree—alternative solutions should have been explored and implemented without delay. I also regret that our housekeeping and breakfast service did not reflect the high standards we strive for, and I assure you your comments have been taken seriously. You are absolutely right: our beautiful property deserves a level of service to match, and we are committed to addressing these gaps meaningfully, not just in words. Your feedback is being shared directly with our leadership team, and we are actively reviewing our procedures and service culture to ensure genuine improvements. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and show you the true standard of hospitality we aim to provide. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region