Pullman Bunker Bay Resort Margaret River Region bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.341 ulasan

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Pullman Bunker Bay Resort Margaret River Region - Image 1
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Pullman Bunker Bay Resort Margaret River Region - Image 4
Bunker Bay Road, off Cape Naturaliste Road, 6281 BUNKER BAY, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi di tepi pantai dengan pemandangan laut yang jernih dan alami

  • Di kawasan Margaret River, rumah bagi kilang anggur kelas dunia

  • Day Spa pemenang penghargaan menawarkan perawatan relaksasi dan pemulihan energi

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Lokasi hotel

Pullman Bunker Bay Resort Margaret River Region

Bunker Bay Road, off Cape Naturaliste Road
6281 BUNKER BAY
Australia

GPS:-33.544855, 115.033599

Telepon
Fax +61 8 9756 9103

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon adalah restoran dan bar bergaya yang menyajikan masakan Australia modern berhias nuansa Mediterania. Berpemandangan Bunker Bay dan deburan ombak Samudra Hindia, inilah tempat yang sempurna untuk malam romantis.

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Peringkat ALL  4.4/5  3.341 ulasan

Peringkat TripAdvisor  4.0/5  2.604 ulasan

Welcome to Australia where you can’t get service and all myths about lazy people is true.

Catatan Tripadvisor 1.0/5

Wiinnnaaaa Keluarga - Ulasan TripAdvisor tersertifikasi

Checking in took a long time. There was a very long queue, yet only 2 staffs available. Each guest took approximately 15 mins because they had to explain parking, the map to the resort, beach, access to pool, breakfast, etc. They are very strict with everything. I was actually only done checking in after more than 1 hour. I am an Accor member, staying for 2 nights and asking for an upgrade but the duty manager, Lola, made it really difficult. She had to “ask” the reservation manager first who was off that day and could only be contacted through email and he didn’t reply any email throughout the day, she said. The decision could only be made when he’d come in the next day, again she said. (REALLY??!!) I think all staffs are not meant to make any decision, and have to call manager, that’s what making it even longer. I stayed in 2 other four-star hotels in Australia earlier that week and no toothbrush, shower caps provided. I even had to get out my room myself to get services because no one answered. And with bare feet, too much hassle to put my boots back on, while hotels provided no slippers. When I told Solate, the receptionist who was helping me, during the check-in, she had to get to Lola, even for such minor things. And funny thing, We had to use a buggy to go to our room and that too took a long time. There was one guy waiting before us. When a buggy came, the driver asked for both our room numbers and chose to take my family instead (for no reason) and he yelled at Sam, the driver. I am sure the rate of guest dissatisfaction for Pullman is high. When we stepped inside our room, we found out that there were many mosquitoes (they did provide a bug spray in the bathroom though, which means this is a common problem for them). And the fridge did not work, with no drinking water inside the 2-bedroom villa. I called to ask about the fridge and the water, again… they had to get me Lola, the not-so-kind manager. So they said, they don’t give out water, so I had to come and get the water myself at the bar, bringing a refillable bottle in my room. “There were no bottles to begin with here,” I said. And a 5-star resort asking a guest to fetch our own water (in the rainy wintry weather, where you need a buggy to get from one point to another, within the resort)… that’s just outrageous!! I still keep my calm though. Knowing that there was no drinking bottle in my room, Lola promised to have someone delivered to my villa. I asked for more than one bottle (there were 4 of us), again Lola said, she could only send 2. A technician, Shaun came in to check for the fridge. He was the sweetest, he apologized for the inconvenience. He even tried finding me another room but the hotel was full. So he replaced the fridge in our room with a brand new one. Seriously we wanted to only come and enjoy our villa and moments—with the outrageous amount of money we had paid—instead of worrying about the fridge and freezer that didn’t work, and that there’s no drinking water in my room, and used sanitary pad left in the trash can by previous guest. And trying to get service that never came. I had to call several times for that water and some calls went to voicemail because no one answered. My water came an hour later, that we drank tap water because my children couldn’t wait. Don’t even bother asking about bell hoppers or checking out. We took out our luggages ourselves to the parking area. Because the buggy never came either. Turned out that there was only 1 driver that day, Sam, that sometimes, the receptionists even had to drive buggies around, and no one answered the call from the rooms. It’s peak season for hotel and tourism businesses in Australia, yet they’re so understaffed. Profit is not everything in the business, frankly speaking. Especially if you want to be in the hotel / tourism / hospitality… if you can’t be nice and kind, why bother at all!!

Get the food right and clean floors will surely follow.

Catatan Tripadvisor 1.0/5

robrG5378WT Couples - Ulasan TripAdvisor tersertifikasi

Lunch. Four Accor Gold members travel 90 mins for lunch. Lunch was absolute rubbish and we also got to enjoy a staff member mop the floor, in and around our table... yes... during the Lunch time service. Mind you... there are only three tables in use... people must already be avoiding this business. I put to the slack jawed mother hubbard's running this place, that... you couldn't run a two cubical rest room.

Dear Rob, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit to our restaurant. At Pullman Bunker Bay Resort, we strive to provide excellent service and dining experiences to all our guests. We regret that we did not meet your expectations on this occasion. Regarding the incident with the floor cleaning during lunch service, our team follows strict procedures to maintain a clean and safe environment for all our guests. However, we understand that this may have caused a disruption to your dining experience, and we are addressing this with our team to ensure such situations are handled more appropriately in the future. We also take your comments about the quality of our food very seriously. As Accor Gold members, your loyalty is highly valued, and we aim to provide meals that reflect our high standards. We will review your feedback with our culinary team to make the necessary improvements. We appreciate your input and hope you will give us another opportunity to demonstrate the quality and service we are known for. Thank you once again for your feedback. Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Great getaway destination

Catatan Tripadvisor 5.0/5

Geoff S Couples - Ulasan TripAdvisor tersertifikasi

The resort is up market with 1 and 2 bed rooms all seem to have own bathroom and laundry. Did not try restaurant but looks amazing. Staff are ever trying to please, heated pool good winter swims. The parking is a bit of hike but they have golf buggies at the snap of fingers

Dear Geoff, Thank you for taking the time to share your feedback on your recent stay with us at Pullman Bunker Bay Resort. We are delighted to hear that you enjoyed your time at our resort and found it to be a great getaway destination. We're pleased that our rooms and facilities met your expectations and that you appreciated the convenience of our in-room amenities. It's wonderful to hear that our team made a positive impression on you with their dedication to providing excellent service. Our heated pool is indeed perfect for a relaxing swim during the winter months. We apologize if the parking distance caused any inconvenience, but we’re glad you found our golf buggies helpful in getting around the resort quickly and comfortably. We hope you have the chance to dine at our restaurant, The Other Side of the Moon, on your next visit. It offers a wonderful culinary experience that we believe you will thoroughly enjoy. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay. Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Great

Catatan Tripadvisor 5.0/5

Catherine M Couples - Ulasan TripAdvisor tersertifikasi

Beautiful place with lovely grounds. Loved the large room with huge ensuite. Everything was very clean and comfortable. Loved the walks and access to the beach. The restaurant was great and the staff were fantastic. Special shout out to Sam who drove us around, fantastic work!!!

Dear Catherine, Thank you for your wonderful review! We're thrilled to hear you enjoyed our beautiful grounds, spacious rooms, and the clean, comfortable environment. It's great to know you appreciated the beach access and walks. We're especially glad that you had a fantastic experience at our restaurant and with our staff. Your special mention of Sam has been noted, and we will be sure to pass on your compliments to him. We look forward to welcoming you back soon! Best regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Improvements needed

Catatan Tripadvisor 4.0/5

R D Couples - Ulasan TripAdvisor tersertifikasi

This is a beautiful property but disappointingly it shows much evidence of neglect, looking worn and tired and overdue for maintenance. Shabby furniture and fittings, stained floors, and poor outdoor lighting detract from the stunning location and what should be a magical experience. Friendly and attentive staff are the resort's greatest asset but are not enough to compensate for the air of neglect that sadly pervades this property.

Dear R D, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Bunker Bay Resort. We are pleased to hear that you found our staff friendly and attentive and that you appreciated the beauty of our property. However, we are deeply sorry to hear about the issues you encountered with the condition of our facilities. We sincerely apologize for any disappointment caused by the worn and tired appearance of the resort and the lack of maintenance. Your comments regarding the furniture, fittings, stained floors, and outdoor lighting have been noted and shared with our management team for immediate attention and improvement. We greatly value your feedback as it helps us to enhance the quality of our services and facilities. We hope you will give us another opportunity in the future to provide you with the magical experience that Pullman Bunker Bay Resort is known for. Warm regards, Susana Bento Front Office Assistant Manager Pullman Bunker Bay Resort

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 977 ulasan 9.5/10 Lokasi
  • 1.730 ulasan 7.1/10 Kamar
  • 2.028 ulasan 7.9/10 Pelayanan
  • 43 ulasan 3.4/10 Internet
  • 1.126 ulasan 5.8/10 Makanan
  • 678 ulasan 7.9/10 Sarapan
  • 522 ulasan 5/10 Kebersihan
  • 332 ulasan 5.1/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.