Pullman Bunker Bay Resort Margaret River Region bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.869 ulasan

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Pullman Bunker Bay Resort Margaret River Region - Image 1
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Pullman Bunker Bay Resort Margaret River Region - Image 4
Bunker Bay Road, off Cape Naturaliste Road, 6281 BUNKER BAY, Australia

Deskripsi

Keistimewaan hotel

  • Lokasi di tepi pantai dengan pemandangan laut yang jernih dan alami

  • Di kawasan Margaret River, rumah bagi kilang anggur kelas dunia

  • Day Spa pemenang penghargaan menawarkan perawatan relaksasi dan pemulihan energi

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Lokasi hotel

Pullman Bunker Bay Resort Margaret River Region

Bunker Bay Road, off Cape Naturaliste Road
6281 BUNKER BAY
Australia

GPS:-33.544855, 115.033599

Telepon
Fax +61 8 9756 9103

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon adalah restoran dan bar bergaya yang menyajikan masakan Australia modern berhias nuansa Mediterania. Berpemandangan Bunker Bay dan deburan ombak Samudra Hindia, inilah tempat yang sempurna untuk malam romantis.

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Peringkat ALL  4.4/5  3.869 ulasan

Peringkat TripAdvisor  4.0/5  2.664 ulasan

Disappointing again ..

Catatan Tripadvisor 2.0/5

Marise B Couples - Ulasan TripAdvisor tersertifikasi

I totally agree with Jane, and have to add one thing I can't quite believe. We ordered room service on the last night of a three night stay. It was delivered in a take away box! Never have we experienced that before. It was a waygu burger, but still - really? A box! No cutlery, no serviettes, no tomato sauce which my husband had specifically requested. This is a 5 star resort?? We have been coming here since it's opening 21 years ago, but will not be returning. One last gripe...paying 3 times bottle shop prices for wine is a bit excessive.

Disappointing

Catatan Tripadvisor 3.0/5

Jane F Ulasan TripAdvisor tersertifikasi

We have stayed many times at this resort and the last few times its been so disappointing the last visit was no exception. My partner is an Accor gold member so we were upgraded to a two bedroom two bathroom villa. There was only two of us and the upgrade is always appreciated. The villa was large but in a need of a refresh. The mattress and pillows were rock hard so it was very hard to sleep. The coffee maker was incredibly dirty the milk frother absolutely stank of off milk so definitely had not been cleaned properly. Housekeeping came late every day or we found extra things in our room that we never asked for like robes. We gather they were delivered to the wrong room. The lighting at night outside along the path didnt work and it was extremely dark and dangerous. We had to use our torches on our phones to walk up to the restaurant for dinner. They do supply a torch in the room but this wasnt working I gather the battery was flat. The reception staff were friendly and helpful. But some of the restaurant staff were rude and one actually yelled at me to sign for the bill as I was leaving the table. My partner was already paying the bill at the cash register as being an Accor member he gets a discount. Service at the bar was slow and I did feel sorry for the barman as he was the only staff on and he was run of his feet. The food from Other Side of The Moon was very good. Breakfast was okay and its nice to see they have egg dishes that you can order freshly cooked. All in all it was a very disappointing stay. Will we stay here again… to be honest Im not really sure.

Dear Jane, Thank you for your continued loyalty to Pullman Bunker Bay Resort and for taking the time to share such a detailed review of your recent stay. We genuinely value feedback from our returning guests, especially from our Accor Live Limitless Gold members. While we're pleased to hear that you appreciated the complimentary villa upgrade and found our reception team friendly and the food at Other Side of the Moon enjoyable, we are truly sorry to learn that several aspects of your stay fell short of expectations. Please accept our sincere apologies for the discomfort caused by the bedding, the condition of the coffee machine, and the inconsistencies with housekeeping. These matters have already been addressed with our housekeeping leadership team to ensure better attention to cleanliness and room deliveries moving forward. We’re also investigating the outdoor path lighting and torch battery issue, as your safety and comfort are very important to us. We are especially disappointed to hear about your experience with a member of our restaurant team. This is certainly not the level of service we aim to provide, and your comments have been shared with our Food & Beverage Manager for immediate follow-up and training. Thank you again for your honest feedback—it helps us improve. We do hope that you will give us another opportunity in the future to provide the high standard of experience you rightfully expect and deserve. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Serene stay

Catatan Tripadvisor 4.0/5

KcocBscott Couples - Ulasan TripAdvisor tersertifikasi

After reading reviews before our 3night stay here we weren’t sure what to expect. What I can say is we were pleasantly surprised. The studio room was large, modern with everything you could need. A HUGE bathroom and extremely quiet at night. The hotel surrounds are beautiful and secluded and the short walk to the beach was a bonus. Bunker bay beach itself is beautiful and although too cold for me to swim it was extremely calm and appealing. We would also highly recommend the spa on site, we did a couples package and it was lovely. The small downside to us was the “heated” pool which really is not hot enough going into winter and the bed was a little hard. We would still highly recommend staying here

Dear Kcoc, Thank you so much for your lovely review. We're delighted to hear that you were pleasantly surprised by your stay and enjoyed the spacious studio, serene surroundings, and beautiful Bunker Bay beach. It’s also wonderful to know you had a relaxing experience at our day spa – the couples package is certainly a guest favourite! We appreciate your feedback regarding the pool temperature and mattress comfort. Your comments have been shared with our team as we continue to refine and enhance the guest experience, especially as we move into the cooler months. Thank you again for your recommendation. We hope to welcome you back for another peaceful getaway in the near future. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Thank you Pullman Resort Staff

Catatan Tripadvisor 5.0/5

jacquelineuglow Ulasan TripAdvisor tersertifikasi

I was thoroughly impressed with the service. The Pullman staff were outstanding—nothing was too much trouble. The conference room was ideal for our event, and we received excellent support from the function organizers throughout. Breakfast, lunch, and dinner were all delicious and beautifully presented.

Dear Jacqueline, Thank you for your wonderful feedback! We’re thrilled to hear that your event was a success and that our team left such a positive impression. It’s fantastic to know the conference room met your needs and that our functions team provided the support you needed throughout. We’ll be sure to pass on your kind words to our kitchen team as well — they’ll be delighted to hear you enjoyed every meal. We truly appreciate your recommendation and look forward to welcoming you back for another seamless experience, whether for business or leisure. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Could have been so much better

Catatan Tripadvisor 3.0/5

somdeb c Ulasan TripAdvisor tersertifikasi

Stayed 5D/4N with my family. Key takeaways: 1. Positives: a) Property and the rooms are spacious b) The overall layout is pleasant with lots of greenery as well as birds/ducks etc 2. Negatives: The main issue was he overall service standards were very average. some instances a) The folks at the breakfast area were not helpful at all and required repeated reminders on orders and it almost felt that they were just doing their job mechanically...zero motivation b) The landline in our room was not repaired during the entire course of our stay. It almost felt like a ritual of some sort/joke to remind the reception every morning about it and in the end they would just acknowledge but still not repair it. This was highly inconvenient to my family as our room was a good 500m away from reception so i had to cover myself up (quite chilly at times), walk 1km (both ways) just to order a dental kit, or a blanket or a buggy. All they did was blame Telstra but no solutions were offered! maybe a walkie talkie, or a whatsapp line? nothing! there was no way i was going to use my Singapore number to order a toothbrush! c) Housekeeping was restricted to laying the bed, changing the towels and emptying the trash bins. There is no way the staff actually cleaned the floor or vacuumed the carpets since the dirt and stains were constant during our entire stay Conclusion: This property has all the "hardware" to be a top resort especially with the limited competition. All they needed to do was to fix the "software" that runs the place i.e service standards. Fortunately this is a relatively easier fix but i notice that the management was refused to do anything except pay lip service to the many similar reviews posted in the past. I am sure my post would have a standard cookie cutter response of how service standards are valued at Pullman and this feedback will be shared etc.....Wish they genuinely do what is required to fix the place

Dear Meg, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I'm pleased to hear you and your family enjoyed the spaciousness of our rooms and the natural setting of the resort, I’m genuinely sorry to learn that the service experience did not meet your expectations. Please accept my sincere apologies for the inconvenience caused by the unresolved landline issue and the challenges you faced in contacting our team during your stay. Your frustration is completely understandable, and I agree—alternative solutions should have been explored and implemented without delay. I also regret that our housekeeping and breakfast service did not reflect the high standards we strive for, and I assure you your comments have been taken seriously. You are absolutely right: our beautiful property deserves a level of service to match, and we are committed to addressing these gaps meaningfully, not just in words. Your feedback is being shared directly with our leadership team, and we are actively reviewing our procedures and service culture to ensure genuine improvements. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and show you the true standard of hospitality we aim to provide. Warm regards, Susana Bento Front Office Assistance Manager Pullman Bunker Bay Resort Margaret River Region

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 1.256 ulasan 5.9/10 Makanan
  • 712 ulasan 8.2/10 Sarapan
  • 588 ulasan 4.7/10 Kebersihan
  • 327 ulasan 5.5/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.