Novotel Makassar Grand Shayla bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 114 ulasan

Jaminan Harga
Terbaik
Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Deskripsi

Keistimewaan hotel

  • Strategis, hanya 7 menit jalan kaki ke Pantai Losari dengan matahari terbenamnya yang ikonik.

  • Kamar modern dan luas yang dirancang untuk kenyamanan keluarga dan produktivitas bisnis.

  • Cocok untuk keluarga: memiliki kolam renang luar-ruang yang menarik dan Kids Club khusus.

  • Executive Lounge eksklusif untuk anggota dan pelancong bisnis, memastikan fasilitas premium.

  • Akses langsung ke kuliner khas lokal dan pusat perbelanjaan di jantung Kota Makassar.

Akomodasi kami

Pesan hotel ini
Kamar 1
Lihat ketersediaan

Kamar

SUPERIOR - 2 T. TDR SG

Foto dari - SUPERIOR - 2 T. TDR SG

Kamar luas dengan dua tempat tidur single, area kerja dengan stopkontak internasional dan koneksi WiFi, pilihan teh dan kopi, brankas, TV, dan kulkas. Kamar mandi dalam dengan rain shower dan hand shower, serta pengering rambut.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan laut

Maks. jumlah orang
3
Area
Dari 28 m² / 301 sq ft
Aksesibilitas
Kamar disabilitas

Selimut

Tempat tidur twin x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
  • Maksimum 3 orang
  • 28 m² / 301 sq ft
  • Selimut 1 x Tempat tidur twin
  • Pemandangan: Sisi kota atau Pemandangan pelabuhan atau Pemandangan laut
  • Kamar disabilitas
Lihat ketersediaan

A spacious room of 32 m² featuring a Double bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan sisi sejarah

Maks. jumlah orang
3
Area
Dari 32 m² / 344 sq ft

Selimut

Tempat tidur queen x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

A spacious room with 32 m² featuring a twin bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan sisi sejarah

Maks. jumlah orang
3
Area
Dari 32 m² / 344 sq ft

Selimut

Tempat tidur twin x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

The Executive Room treats you as a VIP with access to Premier Lounge, featuring a Queen-size bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan sisi sejarah

Maks. jumlah orang
3
Area
Dari 28 m² / 301 sq ft

Selimut

Tempat tidur queen x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Lubang-intip Keamanan
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

The Executive Room treats you as VIP with access to Premier Lounge, featuring Twin bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan sisi sejarah atau Pemandangan laut

Maks. jumlah orang
3
Area
Dari 28 m² / 301 sq ft

Selimut

Tempat tidur twin x1

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Lubang-intip Keamanan
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

Suite

SUITE BUSINESS

Foto dari - SUITE BUSINESS

Enjoy unforgettable experience! Our Business Suite offers a separate bed room with queen sized bed and living room equipped with pantry and dining table, working area with connectivity panel, comfortable sofa, SMART TV, and luxury bathroom.

  • Pemandangan:

    Sisi kota atau Pemandangan pelabuhan atau Pemandangan sisi sejarah

Maks. jumlah orang
3
Area
Dari 91 m² / 979 sq ft

Selimut

Tempat tidur queen x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

Suite

SUITE PRESIDENTIAL

Foto dari - SUITE PRESIDENTIAL

An unforgettable experience with 204 m². Large well designed, the suite includes a living room area . Offering unbeatable facilities, spacious small meeting room, mini pantry, SMART TV, private bath tube and shower, and also access to Executive Lounge

  • Pemandangan:

    Sisi kota atau Pemandangan laut

Maks. jumlah orang
4
Area
Dari 204 m² / 2195 sq ft

Selimut

Tempat tidur king x1

Tempat tidur twin x1

Tempat tidur bayi berdasarkan permintaan

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

Suite

Suite Apartemen

Foto dari - Suite Apartemen

Spacious Room with separated living room, 64 m² and additional value of access to executive lounge. Benefit : welcome fruit basket, espresso machine and tea selection, mini pantry, SMART TV and bathroom with shower.

  • Pemandangan:

    Sisi kota atau Pemandangan laut

Maks. jumlah orang
4
Area
Dari 64 m² / 688 sq ft

Selimut

Tempat tidur queen x1

Makanan dan Minuman

Fasilitas Makan dan Minum

  • Fasilitas pembuat kopi/teh
  • Mini Bar
  • Air Mineral Gratis di Kamar

Kamar mandi

Fasilitas Kamar Mandi

  • Kamar mandi akses khusus
  • Jubah mandi
  • Pengering rambut di kamar mandi

Media dan Teknologi

Fasilitas Internet

  • Internet kecepatan tinggi

Layanan dan Perlengkapan

Akses dan Keamanan

  • Jam alarm
  • Alarm asap bersuara di kamar
  • Kunci ganda di kamar
  • Info darurat di kamar
  • Pintu dengan akses kartu
  • Lampu ketukan untuk tamu tuna rungu
  • Lampu telepon untuk tamu tuna rungu
  • Brankas di kamar
  • Lubang-intip Keamanan
  • Alarm asap di kamar
  • Sprinkler pemadam kebakaran di kamar
  • Alarm visual untuk tamu tuna rungu

Fitur Kenyamanan

  • Jam alarm
  • Fasilitas Tirai Anti Cahaya
  • Kaca Ganda
  • Kamar kedap suara

Layanan Kamar

  • Panggilan bangun pagi operator

Kontrol Suhu Udara

  • AC

Area Kerja

  • meja kerja
Lihat ketersediaan

Lokasi hotel

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Room service
  • 320 kamar
  • 1 kamar untuk orang dengan keterbatasan fisik
  • 19 kamar penghubung
  • 286 kamar bebas rokok
  • 13 lantai

Bahasa yang digunakan di hotel

  • Inggris
  • Indonesia

Fasilitas untuk tamu berketerbatasan fisik

Layanan Penatu / Valet

  • Cuci kering / Setrika

Wi-Fi

  • Internet Kecepatan Tinggi
  • WiFi Kecepatan Tinggi
  • WiFi di hotel
  • WiFi di area publik
  • Sambungan transmisi kecepatan tinggi

Air conditioner

Brankas di resepsionis

  • Brankas di resepsionis

Katering

1 Restoran

1 Bar

Room service

  • Kudapan dingin
  • Makanan panas

Sarapan

  • Prasmanan Biaya tambahan

Kesehatan

Kolam Renang In Balance

  • Luar
  • Di properti

Pusat Kebugaran In Balance

  • Di properti
  • Di properti
  • Parkir luar-ruang
  • Pribadi

Parking

Informasi Parkir

  • Di properti
  • Parkir dalam-ruang
  • Umum

SQUARE

Foto dari - SQUARE

Square Kitchen menghadirkan keseimbangan sempurna antara masakan tradisional autentik dan internasional. Bar kami adalah tempat yang tepat untuk melepas lelah dengan musik yang santai dan menenangkan.

Tipe dapur
Internasional
Kapasitas
160
Aksesibilitas
Dapat diakses
90115 Makassar, Indonesia
Telepon +62 411 361944
Menu PDF
Jam buka
Senin
  • -
Selasa
  • -
Rabu
  • -
Kamis
  • -
Jumat
  • -
Sabtu
  • -
Minggu
  • -
Jam buka berikutnya

Informasi lainnya

Manfaat

  • AC
  • Akses kursi roda
  • Tersedia Tempat Duduk Anak (untuk Bayi)
  • Area Bebas Rokok
  • Teras
  • Bersantap di tepi kolam renang

Pembayaran

  • Tunai
  • Kartu kredit

Menu spesial

  • Sarapan siang
  • Menu ringan
  • Menu halal
  • Menu vegetarian

Square Kitchen menghadirkan keseimbangan sempurna antara masakan tradisional autentik dan internasional. Bar kami adalah tempat yang tepat untuk melepas lelah dengan musik yang santai dan menenangkan.

Bar kami adalah tempat yang tepat untuk melepas lelah dengan musik yang santai dan menenangkan.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  114 ulasan

Catatan tamu Avis 4.5/5

Khalida Y. Keluarga - Ulasan terverifikasi ALL

Dear Mrs Khalida Y., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Makassar Grand Shayla

Catatan tamu Avis 4.5/5

Sakura M. T. Teman - Ulasan terverifikasi ALL

Dear Mr. Sakura M. T. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Muhammad F. S. Keluarga - Ulasan terverifikasi ALL

Dear Mr. Muhammad F. S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Zuaib N. Keluarga - Ulasan terverifikasi ALL

Dear Mr. Zuaib N. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 1.5/5

Andi M. A. Bisnis - Ulasan terverifikasi ALL

Dear Mr. Andi M. A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Dear Mrs Khalida Y., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Makassar Grand Shayla

Catatan tamu Avis 4.5/5

Sakura M. T. Teman - Ulasan terverifikasi ALL

Menyenangkan, room bersih Stafnya cepat respon

Dear Mr. Sakura M. T. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Muhammad F. S. Keluarga - Ulasan terverifikasi ALL

Nyaman Wangi Dan Layanan sangat Memuaskan.

Dear Mr. Muhammad F. S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Zuaib N. Keluarga - Ulasan terverifikasi ALL

sudah 2x nginap disini selalu menyenangkan dan anak” happy.

Dear Mr. Zuaib N. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 1.5/5

Andi M. A. Bisnis - Ulasan terverifikasi ALL

Dari semua grup accor hotel ini terburuk dalam menyambut tamu, sepertinya tidak memiliki komitmen untuk menyambut tamu dengan ramah, wajah cemberut, menyambut tamu seolah olah kita menumpang bermalam tanpa membayar, bertanya dengan maksud yang tidak jelas, contoh : bapak dari mana?….yang ternyata maksudnya bapak pesan hotelnya dari mana?sangat malas untuk mengecek nama tamu di system malah meminta vocer pemesanan saat ditanyapun hanya menjawab sekenanya…bahkan tidak menoleh ketamu…sibuk dengan komputernya…lebih sopan security di depan dalam pelayanan

Dear Mr. Andi M. A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Syamsul I. Keluarga - Ulasan terverifikasi ALL

Pengalaman terakhir menginap di hotel ini melebihi pengalaman sebelumnya, selalu ada cerita kebaikan dari staf yang selalu ramah menyapa kami, khususnya menemani anak saya bermain ketika di lounge. Kak Nikita, Kak Nada, dan Kak Yana selalu baik kepada kami sekeluarga. Tambahan Game Arcade baru menambah fasilitas bermain anak-anak dan hal lainnya semua sesuai ekspektasi seperti sebelumnya.

Dear Mr. Syamsul I. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Nanik M. Keluarga - Ulasan terverifikasi ALL

Over all puas & nyaman, meskipun ada bbrp hari telpon di kamar tdk bisa digunakan. Kamar bersih, rapi, karyawan juga ramah sgt membantu kami

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Anonim Pasangan - Ulasan terverifikasi ALL

Lounge Novotel menjadi daya tarik yang sangat amat tidak bisa ditukar dengan apapun. Pemandangan yang hampir 360 derajat kearah selat Makassar, membuat kami menemukan comfort zone baru di tanah sulawesi, menghabiskan waktu luang dalam ketenangan dan suguhan kopi yang selalu mantap, bikin makin betah.

Catatan tamu Avis 3.5/5

Nahor P. Bisnis - Ulasan terverifikasi ALL

lokasi Hotel sangat strategis berada di tengah kota makasar

Dear Mr.Nahor P. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 0.5/5

J. J. Pasangan - Ulasan terverifikasi ALL

Tidak ada Privasi di hotel ini! Petugas hotel bisa main langsung masuk ke dalam kamar tanpa ada pemberitahuan sebelumnya. Katanya sudah telp ke kamar tapi waktu sy minta record callnya, alasannya banyak, katanya telp di kamar tidak rapat, padahal kalau telp tdk rapat pasti akan mendengung. Para staf punya 1001 macam alasan untuk membela diri, kecuali pak Adji Pramono, bisa mendengar dan langsung mencatat semua keluhan sy,. Belum lagi lift menuju ke parkiran atas yang sengaja dimatikan karena mobil di parkiran sisa sedikit, tapi menggunakan alasan "maintenance" dan staf tidak menawari untuk pengambilan mobil, jadi harus naik sendiri mengikuti jalan menuju parkiran. PARAH 👎👎👎👎 WiFi juga masalah, kadang nyambung dan terputus sendiri. Kamar hari pertama Flush Closetnya macet jadi harus pindah kamar. Hotel bintang 4 tapi pelayanan parah. Sy saja sebagai member Accor Platinum dapat perlakuan seperti ini, bagaimana dengan yg bukan member ? 👎👎👎👎

Dear Mr. J. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Catatan tamu Avis 4.0/5

Melly A. Pasangan - Ulasan terverifikasi ALL

Kamar dan tempat tidurnya menyenangkan. Breakfast juga enak dan variasi. Kebersihan kamar perlu ditingkatkan. Kami menemukan bbrp kotoran di bawah tempat tidur, warna handuk yg sudah kusam dan kamar mandi bau pesing.

Dear Mrs.Melly A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Catatan tamu Avis 4.0/5

Waldi D. S. Bisnis - Ulasan terverifikasi ALL

Penginapan cukup nyaman lokasi strategis namun clining servis selalu lupa cek kelengkapan kamar mandi seperti sabun habis sampo habis 1 minggu menginap 3 kali sabun dan sampo tidak di perhatikan saat clening ruangan

Dear Waldi D. S., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Guest Relation Officer Yana Silvia

Catatan tamu Avis 4.5/5

Yuliaty A. Keluarga - Ulasan terverifikasi ALL

Hotel yang nyaman, pelayanan ramah, lokasi strategis dan akses mudah kemana saja, sarapan nya enak dan ada fasilitas untuk anak-anak sehingga anak-anak betah untuk stay di hotel ini.

Dear...... We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our room and breakfast also overall experience with us. It is our priority to maintain quality of service at all level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Heartist Regards, Front Office Manager

Catatan tamu Avis 4.5/5

Arif B. K. Bisnis - Ulasan terverifikasi ALL

Overal bagus, hanya saja smoking room di harapkan sediakan asbak & tidak ada kopi di kamar

Dear Mr.Arif B. K. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious rooms and our hospitality and your feedback will be inform to our department. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

M. M. Keluarga - Ulasan terverifikasi ALL

Kamar yang luas dan menyenangkan

Dear Mrs.M. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious rooms and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 2.5/5

D. D. Bisnis - Ulasan terverifikasi ALL

banyak drama nginapnya salah satu house keeping masuk kamar tanpa ketok pintu di saat lu mau mandi

Dear Mr.D. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Andi R. H. A. I. Bisnis - Ulasan terverifikasi ALL

Baik

Dear Mr.Andi R. H. A. I. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 5.0/5

Syamsul I. Keluarga - Ulasan terverifikasi ALL

Hotel keluarga yang ramah anak favorit di Makassar. Standar layanan dan keramahan Accor sangat dirasakan, khususnya benefit untuk member. Dari permintaan early check-in, upgrade kamar, welcome amenities, executive lounge, hingga late check-out. Fasilitas tempat bermain anak menjadi nilai tambah dibandingkan hotel lain sejenis yang ada di Makassar. Pengalaman menginap sangat baik menggunakan benefit member Accor. Selalu menyenangkan ketika menginap di sini, terima kasih Kak Rifka dan Kak Yana yang selalu direpotkan dan senang membantu kami ketika menginap.

Dear Mr. Syamsul I., We are very grateful for your comments regarding your visit to the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team, especially those who assisted you, Ms. Rifka and Yana. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Guest Relations Officer

Catatan tamu Avis 5.0/5

Ario T. Bisnis - Ulasan terverifikasi ALL

Terakhir menginap saya mendapatkan laundry 3 pcs perhari, itu amat sangat membantu. Terimakasih

Dear Mr.Ario T. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Catatan tamu Avis 3.0/5

Rahmat Z. Keluarga - Ulasan terverifikasi ALL

Baik dan nyaman

Dear Mr.Rahmat Z. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room and wide food variety. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 45 ulasan 9.4/10 Lokasi
  • 334 ulasan 8.7/10 Kamar
  • 417 ulasan 9/10 Pelayanan
  • 198 ulasan 8.9/10 Kebersihan
  • 114 ulasan 8.7/10 Sarapan
  • 75 ulasan 7.9/10 Kenyamanan
  • 13 ulasan 8.6/10 Kesepadanan nilai
  • 5 ulasan 4.4/10 Kebugaran/olah raga

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