Novotel Makassar Grand Shayla bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 35 ulasan

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Deskripsi

Keistimewaan hotel

  • Ballroom untuk acara perusahaan dan keluarga

  • Pemandangan panorama dari Sky Lounge

  • Bersantap santai bergaya internasional di Le Square

  • WIFI di seluruh hotel

  • Klub Anak

Akomodasi kami

Lokasi hotel

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telepon
Fax +62 411 3624222

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Room service

SQUARE

Square Kitchen menghadirkan keseimbangan sempurna antara masakan tradisional autentik dan internasional. Bar kami adalah tempat yang tepat untuk melepas lelah dengan musik yang santai dan menenangkan.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.7/5  35 ulasan

Peringkat TripAdvisor  4.8/5  2.646 ulasan

Disappointing stay

Catatan Tripadvisor 2.0/5

lokanata Ulasan TripAdvisor tersertifikasi

I stayed here last week and left with disappointment. I arrived at the hotel at 2.30AM due to the rescheduling of my flight. I was assisted by a cold, non communicative staff. He did his job efficiently though, but no more than that. No explanation of anything, no recognition of my Platinum status, no Platinum member perks and upgrade, not even mentioning the place and time of breakfast. I did not bother to ask since I arrived exhausted. I was allocated a room in the 12th floor. The same floor as the Executive Lounge, which the staff did not mention of course. The carpet from the elevator to the room had uneven surface, I never had this before. The room smelt bad, old and stinky. The bed was fairly good but the linen felt not fresh. The towel smelt weird too. The breakfast was pretty varied with good selection of Indonesian and Western selections. I came across an annoyed guest because there were delays in replenishing the food. During breakfast, at 09.34AM I received a notification that my booking was cancelled because the system checked me in the day after even though I have fully paid for the stay during the check in process. I brought this to the attention of the available reception staff. This issue was fixed after I followed it up to the property. Overall, a disappointing stay.

Dear Mr. Lokanata Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every loyalty member guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Best Regards, Guest Relation Officer

Good in Everything

Catatan Tripadvisor 5.0/5

OnAir30228399859 Ulasan TripAdvisor tersertifikasi

Everything's good in here, food, services, Facilities and many More. and everything was so nice so that our night just being comfort by this hotel

Dear Our Valued Guest OnAir30228399859 We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer

Great Hotel

Catatan Tripadvisor 5.0/5

Jaihesh G Bisnis - Ulasan TripAdvisor tersertifikasi

Very nice hospitality and great staff. Excellent breakfast. Would Recommended to stay at this hotel as the Location is close to everything. Rooms are clean and staff are very attentive. Can't go wrong with this hotel Would be staying in this hotel again

Dear Mr. Jaihesh G We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer

bagus

Catatan Tripadvisor 5.0/5

riska r Ulasan TripAdvisor tersertifikasi

sangat memuaskan dari sisi pelayanan.. selalu dan selalu.. makanya selalu kembali kesini.. mohon dipertahankan yaaa

Kepada Bapak/Ibu 67kikya Kami sangat berterima kasih atas komentar Bappak/Ibu mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam Hangat, Guest Relation Officer

Hotelnya sangat nyaman

Catatan Tripadvisor 5.0/5

FarAway14103831274 Ulasan TripAdvisor tersertifikasi

Hotel yang kamarnya cozy untuk bermalam dengan keluarga gymnya 24 jam akses dan sarapannya banyak banget variasinya recomended sih untum balik lagi terutama pelayanan timnya terutama dari keramahannya mba Rifka memastikan selama staynya nyaman..

Kepada Bapak/Ibu FarAway14103831274 Kami sangat berterima kasih atas komentar Bappak/Ibu mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam Hangat, Guest Relation Officer

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 42 ulasan 8.8/10 Lokasi
  • 273 ulasan 9.2/10 Kamar
  • 339 ulasan 9.5/10 Pelayanan
  • 148 ulasan 9.3/10 Kebersihan
  • 84 ulasan 9.2/10 Sarapan
  • 53 ulasan 8.9/10 Kenyamanan
  • 13 ulasan 9.7/10 Kesepadanan nilai

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