乌鲁木齐华凌雅高美爵大饭店 5 星

客户意见评级 (ALL 评级) 5.0/5 1 评论

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西虹东路109号, 830063 乌鲁木齐, 中国

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我们的客房

酒店位置

乌鲁木齐华凌雅高美爵大饭店

西虹东路109号
830063 乌鲁木齐
中国

GPS:43.816275, 87.604444

电话
传真 +86 991 518 9666

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  5.0/5  1 评论

TripAdvisor 评级  4.0/5  177 评论

No window/ stinky bathroom/ disgusting

Tripadvisor 评级 1.0/5

SPGPlatinChina 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

Tripadvisor 评级 3.0/5

aekeus 经 TripAdvisor 认证的评论

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

Tripadvisor 评级 4.0/5

panerai66 家庭住宿 - 经 TripAdvisor 认证的评论

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

Excellent hospitality

Tripadvisor 评级 5.0/5

466ollieh Solo travel - 经 TripAdvisor 认证的评论

I stayed 3 nights at the hotel this January and I was extremely impressed with every aspect of the hotel. First of all the staff were extremely friendly and helpful. Lynne was very professional and was always there to help. Im a platinum member and was given a free upgrade to a suite along with fruits and offered a late checkout which was very useful. The room was spotless and very spacious. For me this is the nicest hotel I've stayed in Urumqi and the location is great around 25 mins to the airport and pretty central. Would definitely stay here again!

Dear Guest Thank you very much for choosing Grand Mercure Urumqi Hualing for your stay in Urumqi. I am pleased to read that you enjoyed your stay and very pleased that you tell us about Lynne's professionalism. I hope to be able to welcome you back soon and if you need any help in the meantime in Urumqi, please contact me any time. Best regards Joachim Heineke General Manager

Great Hotel!

Tripadvisor 评级 4.0/5

JoeyPBrenner Couples - 经 TripAdvisor 认证的评论

Room was fantastic with great views of the city and was very affordable for what it is. Food in the hotel was okay but expensive. Your options are Thai or Chinese. A bit disappointing that you can't order any western food apart from room service. Having been travelling for a long time I was craving it but not at room service prices. Met the general manager of the hotel who was incredibly welcoming and friendly.

Dear Guest Thank you for staying in Grand Mercure Urumqi Hualing. I am pleased to read that you liked the room and the city views. We do offer an a la carte menu in our Cafe Veranda with Western and International dishes. I am sorry we did not inform you properly. We hope to be able to welcome you back sometime soon. If I can be of assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager

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其他网络用户评价我们的酒店

  • 945 评论 9/10 位置
  • 1,243 评论 8.5/10 房间
  • 1,852 评论 9.3/10 服务
  • 9 评论 8/10 上网
  • 960 评论 8/10 氛围
  • 589 评论 9.2/10 清洁度
  • 425 评论 8.3/10 舒适度
  • 234 评论 8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。