Mercure Gloucester Bowden Hall Hotel 4성

고객 평점 (ALL 평가) 4.5/5 1,193 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, 영국

호텔설명

호텔 추가 정보

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

숙박

호텔 위치

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
영국

GPS:51.834147, -2.188742

전화
팩스 +44 161 388 0915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,193 리뷰

TripAdvisor 평가  4.0/5  1,707 리뷰

2025으뜸 시설

Mercure Bowden hall

트립어드바이저 평점 4.0/5

dab8423 TripAdvisor 인증 리뷰

We had an enjoyable stay at Mercure Bowden Hall. The location is great, set in a quiet village, which made for a peaceful break. The only downside was the lack of a local pub within walking distance, which was a bit of a shame. The staff really stood out, fantastic, attentive, and genuinely welcoming. They were especially great with us and our dog, and the hotel is very pet friendly, which we appreciated. The food was good and tasty overall. We did have a slight issue with one meal, but it was handled quickly and professionally by the staff, which made a big difference. The hotel is well located for exploring, with easy access to Gloucester city, around a 10 minute drive away. There are also plenty of good walks nearby, including Nut Hill just behind the hotel, which is ideal if you’re travelling with a dog. The building could benefit from some modernising, and anyone with mobility issues may find parts of the hotel challenging as there are no lifts. Overall, a pleasant stay made even better by the welcoming and helpful staff.

Awful stay! And poor management

트립어드바이저 평점 1.0/5

princeworld92 TripAdvisor 인증 리뷰

I booked this hotel for a 4-night family break in the Cotswolds but ended up leaving after just 3 nights due to how poor the experience was. Before booking, I had read mixed reviews and watched a few TikToks. While it was clear the hotel wasn’t modern, the photos suggested it would at least be clean and comfortable. As we planned to be out most of the day, that seemed acceptable. Unfortunately, the reality was very different. The hotel is extremely dated and tired, particularly the room we were initially given. The carpet looked filthy, and the floor felt so unclean that we wore our own slippers from home inside the room. The room also smelled musty and damp. On multiple occasions, we complained about a strong smell of weed in and around the hotel. As we were staying with children, this felt completely inappropriate and unsafe. We had to keep the windows open just to ventilate the room. The response from staff was limited to apologies and deodoriser spray. We were told they knew which guests were responsible but could not control it, which is not an acceptable response. This was meant to be a peaceful and relaxing break, yet there were loud building works and maintenance taking place every day from around 8am, including banging, drilling, and constant beeping. After raising this, the duty manager apologised and explained she had not even been informed that the works were happening. This lack of communication is unprofessional, and the disruption should have been disclosed in advance. The final straw came on our last day when we were moved to another room at the back of the hotel. This room was equally tired and run down, with visible signs of damp. There was a bug infestation on the walls, and the only solution offered was for staff to vacuum them up. By that evening, our children were starting to feel unwell, and we did not feel it was safe for our family to remain at the property. We made the decision to leave the hotel that night and check out early. I am shocked that this hotel has been allowed to operate with these ongoing issues. The cleanliness, maintenance standards, noise levels, and overall management response were unacceptable. I am particularly disappointed with how management failed to make this right. I attempted to resolve these issues privately with the hotel after our stay, but the response from guest services was dismissive and suggested that I had misunderstood the situation, rather than properly addressing the concerns raised. This review reflects our personal experience, and I would not recommend this hotel to families or anyone looking for a clean, safe, and relaxing stay.

Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. Some of the issues raised, such as external odours, are unfortunately outside of our direct control, though our team responded promptly when this was reported. The maintenance work taking place was essential, and we apologise that the Duty Manager was not initially aware of the full details, including noise from equipment. Both rooms were inspected by our housekeeping and maintenance teams, and no visible signs of damp were identified. These rooms have since been occupied by other guests without similar concerns being raised. During your stay, goodwill gestures were offered, including 4,000 courtesy points and points for the night not stayed. Requests for status points were discussed, however loyalty status points cannot be awarded as a courtesy under programme rules, and this was explained at the time. Your main aim was to get to plantium status and reflective of your comments We regret that despite these efforts, you left disappointed and appreciate you sharing your experience. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Lovely food and hotel

트립어드바이저 평점 5.0/5

Han T TripAdvisor 인증 리뷰

Recently attended a Christmas meal with my work. It was great - the food was delicious and so much of it. The staff were all lovely and attentive. My hotel room was spacious and clean. Everyone said they thoroughly enjoyed the evening. I highly recommend.

Thank you so much for your lovely review! 🎄 We’re delighted to hear that you and your colleagues enjoyed your Christmas meal and had such a great evening with us. It’s wonderful to know the food, service, and accommodation all met your expectations, and we’ll be sure to pass your kind words on to the team. We truly appreciate the recommendation and hope to welcome you back again soon, whether for another celebration or a relaxing stay. Wishing you a Merry Christmas and Happy New Year Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Great Night

트립어드바이저 평점 5.0/5

Kay B TripAdvisor 인증 리뷰

The staff were very welcoming, organised and attentive. The venue was very well presented, it was a lovely Christmassy atmosphere. The food was very good and decent portions. I received lot of very good feedback from all who attended, hope to come again next year.

Thank you so much for your lovely review. We’re delighted to hear that you found the team welcoming, organised and attentive, and that you enjoyed the festive atmosphere. It’s wonderful to know the food and portion sizes were well received, and even more so that your guests shared such positive feedback. We truly appreciate you taking the time to let us know, and we’d be absolutely delighted to welcome you back again next year. 🎄✨ Kind regards and Merry Christmas Gavin & Team Bowden Hall Hotel

Afternoon Tea In Pod

트립어드바이저 평점 4.0/5

anton89 TripAdvisor 인증 리뷰

We had a lovely afternoon tea celebrating a birthday in one of the pods. Lovely selection and nothing was too much trouble. The birthday cheesecake that was presented was a great touch! The staff and service were great however on arrival into the pod, the floor was covered in crumbs and debris from the previous occupants and the table runner was badly stained. Attention to detail needs to be improved especially when it comes to cleanliness as sadly this was very sloppy on this occasion.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your afternoon tea and that the birthday celebration, including the cheesecake, made the occasion special. It’s also lovely to know that our team and service made a positive impression. That said, we’re very sorry to hear about the condition of the pod on arrival. Cleanliness and attention to detail are extremely important to us, and it’s disappointing to learn that we fell short on this occasion. Please accept our sincere apologies for the crumbs and the stained table runner — this is not the standard we aim to deliver. Your comments have been shared with the team so we can address this immediately and ensure more thorough checks are carried out between guests. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future for a much-improved experience. Kind regards Gavin and the team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 363 리뷰 9.5/10 위치
  • 912 리뷰 6.8/10 객실
  • 1,115 리뷰 9.2/10 서비스
  • 39 리뷰 5.1/10 인터넷 가격
  • 502 리뷰 5.9/10 편의 시설
  • 439 리뷰 9.1/10 조식
  • 314 리뷰 5.5/10 청결도
  • 7 리뷰 3.3/10 웰니스 센터

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