Kingfisher Bay Resort Fraser Island 4 つ星

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Dear Georgia, Thank you for your kind review! We're delighted to hear that you enjoyed the pool, the service, and found the beds very comfortable. It's wonderful to know you had a restful sleep on the island. We apologise for the inconvenience caused by the dripping air conditioning unit. We'll have our maintenance team look into this to ensure it doesn't affect future stays. We're sorry to hear that the vegetarian options were limited during your buffet meals. We have shared your comments with the Food & Beverage Team and appreciate you sharing this feedback. It's great to hear that our staff's friendliness contributed to your overall positive experience. We hope to welcome you back soon for another enjoyable stay!

Dear Maha, Thank you for your wonderful feedback! We're thrilled to hear that you and the conference group enjoyed the pool, beach, and the well-organised activities during your event. It's great to know that the survival challenges at the beach were a hit and that you found the food to your liking. We apologise for the inconvenience you experienced with your card swipe. Your feedback has been shared with the Property Maintenance Team and we will address this promptly. We're delighted that you found the ambience pleasant and our staff supportive. On behalf of all of us, thank you for choosing Kingfisher Bay Resort!

Dear 846ondinam, Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide excellent service and high-quality food options, and it's clear we fell short during your stay. Your comments about the service at Dune restaurant and the casual dining options have been noted, and we will address these concerns with our team to ensure a better dining experience for all our guests. We apologise for the interaction you had at the village store. We understand that our staff's behaviour was not up to standard, and we are taking steps to improve our customer service training. Specifically, our Director of Food & beverage has addressed the incident and the refund request for the item with the team. Moving forward, we will ensure our team is better equipped to handle such situations with more empathy and flexibility. We're glad to hear you enjoyed the day trip and the ranger flora tour. We hope you might consider giving us another chance in the future to provide you with the exceptional experience we aim to deliver. Thank you again for your valuable feedback.

Dear goingolo, Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed our beautiful location, landscaping, and the comfort of our rooms, including the spacious balcony. We appreciate your constructive comments regarding the storage options in the room. Your suggestion for additional shelving and drawers is valuable. We have shared your comments with the team, and we will certainly consider it as we continue to improve our facilities. We hope to welcome you back for an even better experience in the future.

Dear Jennifer, Thank you for taking the time to post this fantastic review! We're thrilled to hear that you enjoyed your stay at Kingfisher Bay Resort and were very happy with the accommodation and breakfast package. It's wonderful to know that you loved the new Illumina light show and had a great time at the Sunset Bar and Sandbar Bistro. Creating a relaxing atmosphere for our guests is our top priority, and we're delighted that you had such a positive experience. On behalf of all of us, thank you for choosing Kingfisher Bay Resort and we look forward to welcoming you back for another memorable stay!