Kingfisher Bay Resort Fraser Island 4 つ星

トリップアドバイザーの評価 4.0/5 10,549 件のレビュー

Kingfisher Bay Resort Fraser Island - Image 1
Kingfisher Bay Resort Fraser Island - Image 2
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説明

ホテルのその他の情報

  • Advanced Ecotourism Certification and Green Travel Leader status from Ecotourism Australia

  • Transfers from Hervey Bay Airport to Kingfisher Bay Resort - prebook with Reservation team

  • Prebook experiences: Beauty Spots Tour, Whale Watch, 4WD hire, Day Spa, more with reservations

  • Experience the magic of Illumina K'gari, an enchanting light show at Kingfisher Bay Resort

  • Voted as one of Australia's Top 10 family resorts, in the Holidays with Kids Magazine 2023

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ホテル所在地

Kingfisher Bay Resort Fraser Island

Kingfisher Bay Resort, North White Cliffs
4655 FRASER ISLAND
オーストラリア

GPS:-25.392323, 153.030034

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

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お客様のご意見

実際の宿泊者100%の認証口コミ

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トリップアドバイザーの評価  4.0/5  10,549 件のレビュー

2025エクセレンス認証

Great options

トリップアドバイザーの評価 4.0/5

GavinRowson ファミリー - トリップアドバイザー認証口コミ

5 Day / 4 Night experience. Good option for both exploring and relaxing. Kingfisher bay resort great place for 3 nights. Eurong ab bit dated and less inspiring.

Disappointing and Uncomfortable Stay

トリップアドバイザーの評価 1.0/5

Francisco N ファミリー - トリップアドバイザー認証口コミ

Unfortunately, our stay at this resort was far from pleasant, mainly due to cleanliness, maintenance, and noise issues. We stayed in a spa villa, which was clearly outdated and not properly maintained. The furniture was very old, and the villa was not clean at all. There was a strong, unpleasant smell throughout the room, which made it uncomfortable from the moment we arrived. When opening the cabinets where the blankets were stored, we were met with an overwhelming smell of mould and dust. The blankets themselves smelled old and unclean, making them unusable. The air conditioning units were in very poor condition, with visible mould on the blades and broken air direction panels. On top of that, the external air conditioning unit was installed extremely close to the cabin. It caused constant vibrations throughout the entire night. The vibration was so strong and continuous that we were unable to sleep properly during all three nights of our stay. The spa bath was another major issue. It was leaking and unable to hold water, and we could hear the sound of water leaking all night long, adding to the already unbearable noise situation. Overall, the lack of cleanliness, serious maintenance problems, and constant noise made our stay extremely uncomfortable. This resort does not meet the standards we expected, and unfortunately, we would not recommend it unless significant improvements are made. Food review: Sand & Wood (Breakfast & Dinner) Breakfast was very limited and extremely expensive for what was offered. Food items were not always available, and the overall quality did not match the price. The coffee tasted old, and hygiene was concerning — some mugs appeared not properly cleaned and had an unpleasant smell, similar to eggs. Dinner was also overpriced for the quantity served. More concerning, after dining there on the first night, my wife and daughter experienced vomiting episodes and stomach discomfort, which strongly suggests a food safety issue. Sandbar & Bistro This was the only place we encountered where all main meals were fried. There were no healthy options or proper meat dishes available. I ordered a burger that was undercooked and still bloody inside, mixed with the beetroot, which was both unappetizing and unacceptable from a food safety standpoint. Dune Restaurant The food itself was good; however, the experience was heavily affected by flies and bugs. We were bitten multiple times, leaving marks that lasted throughout the night and several days afterward. Additionally, there were no suitable options for children. In a resort setting, it is unrealistic to cater only to adults — families are clearly part of the guest profile and should be considered.

Dear Francisco, Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced during your stay, and we understand how disappointing this must have been for you and your family. The concerns you raised regarding cleanliness, maintenance, noise, and the overall condition of the spa villa are unacceptable and do not reflect the standards we aim to provide. Your comments have been escalated to our Housekeeping and Maintenance teams for immediate review. We are also very concerned to hear about your Food & Beverage experience. Our Food & Beverage Manager has already reached out to you directly via email, and we kindly ask that you respond when convenient so we can continue the investigation and address this thoroughly. Your feedback about breakfast variety, menu balance, and children’s options has been shared with the relevant teams, and while we are glad you enjoyed the food at Dune Restaurant, we regret that the overall experience was impacted. Thank you again for taking the time to provide such detailed comments. We are committed to making improvements and hope we may have the opportunity to welcome you back for a far better stay in the future.

Kingfisher Bay

トリップアドバイザーの評価 5.0/5

longworthec ファミリー - トリップアドバイザー認証口コミ

Great service, beautiful location. Clean well equipped rooms. I’d give the light show a miss as it’s a good concept but boring and quite dull

Dear longworthec, Thank you for taking the time to post a review. We’re delighted to hear you enjoyed the great service, beautiful location, and the clean, well‑equipped rooms — it’s wonderful to know these aspects made your stay a positive one. We appreciate your comments about the light show. While many guests enjoy the concept, we understand it may not appeal to everyone, and your feedback is helpful as we continue to refine our experiences. We’re glad the rest of your visit was enjoyable and hope to welcome you back to K’gari again.

We loved out stay here

トリップアドバイザーの評価 5.0/5

Daniel O ファミリー - トリップアドバイザー認証口コミ

Our stay here was fantastic. the rooms and facilities are great and such a nice place to relax after a long day on the island.

Dear Daniel, Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic stay and found our rooms and facilities to be great for relaxation after your adventures on the island. We appreciate your kind words and hope to welcome you back for another memorable stay soon!

😔 Stuck in the 1990s - extremely disappointing experience!

トリップアドバイザーの評価 1.0/5

FresserOJK Couples - トリップアドバイザー認証口コミ

We stayed at Kingfisher Bay Resort for two nights and were really disappointed overall. For a resort in such a beautiful location, the standard of accommodation and service is shockingly poor. You don’t even need high standards to think this!! The bathrooms had visible mould, the walls are paper thin, and it genuinely feels like the rooms haven’t been updated since the resort opened in the early 90s – not even a fresh coat of paint. Coming back to the room each day was depressing rather than relaxing, which is the last thing you want on a trip to Fraser Island. The resort was clearly short staffed. Every meal involved queuing for 10–15 minutes to be seated, and you’re expected to collect your own cutlery from a central station – which was often missing items anyway. The food itself was awful, easily the worst part of the stay, and completely unjustifiable given the prices. It feels like the resort relies heavily on the fact that options on the island are limited, so quality control just isn’t a priority. This might be understandable if it were cheap, but it absolutely isn’t. The whole experience was embarrassing for what is marketed as a premium resort. We originally thought we’d regret only booking two nights on the island, but by the end we couldn’t wait to leave. Sadly, this resort really lets down an otherwise incredible destination.

Dear FresserOJK, Thank you for sharing your feedback, and we’re very sorry to hear that your stay did not meet expectations. The issues you’ve described regarding room condition, cleanliness, noise, and the overall dining experience are certainly not the standard we aim to provide, and we apologise that this impacted your time on K’gari. Please be assured that your comments have been shared with our leadership team, including our Group General Manager, and the relevant departments are reviewing the concerns you’ve raised around maintenance, service flow, and food quality. We appreciate you taking the time to outline your experience so openly, as it helps us identify where improvements are most needed. We hope we may have the opportunity to welcome you back in the future for a far more enjoyable and relaxing stay.

との提携 TripAdvisor

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