诺富特塞提夫酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 594 评论

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Avenue De L Aln, 塞提夫中心, 19000 塞提夫, 阿尔及利亚

描述

酒店其他优惠

  • 市中心

  • 免费停车场（有人值守）。

  • 免费无线网络

  • 470 平方米的会议室。

  • 健身区和游泳池

我们的客房

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酒店位置

诺富特塞提夫酒店

Avenue De L Aln, 塞提夫中心
19000 塞提夫
阿尔及利亚

GPS:36.193248, 5.410686

电话
传真 +213 36 99 20 20

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMET BAR

我们将随时满足您的任何用餐要求，您可以随时尽情享用简单、可口、健康、营养均衡的美食。您可以到餐厅、阳光露台甚至您的客房内稍作休息。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  594 评论

TripAdvisor 评级  4.5/5  194 评论

卓越奖 2023

Very Disappointing

Tripadvisor 评级 2.0/5

Scenic09841367838 商务住宿 - 经 TripAdvisor 认证的评论

It might be strange to rate this Novotel as poor and 2* after rating Novotel Tunis as 5* and amazing stay, but I was really disappointed with the quality of the room and service. First the night reception guy, who wasn’t there and kept me waiting for 5 minutes probably, was complaining about another guest to me at 4am after I had a long trip and all I wanted is a room and to sleep. When I got to the room it was smelling like cigarettes, but I was too tired to go down and ask to change. In the morning, I found hair on my bed, the sink was blocked and I found hair in the breakfast. It was extremely poor service. Probably the only good thing was the way the reception lady received my concern and directed to the manager who came right away and wanted to investigate, calling the staff to check the reason and apologized personally for the service. Just dear staff a comment, there is no need to speak in French with a fellow Algerian, like all Algerians in Algeria so please speak the local language, if you don’t know or want to speak Arabic, use English, the official international language. I speak five languages but I really like to speak my mother tongue when I visit my country.

Novotel hotel in Setif, Algeria.

Tripadvisor 评级 1.0/5

Z S 经 TripAdvisor 认证的评论

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

Dear guest, First, thank you for taking time to share your feedback with us following your stay at Novotel Setif. I am sorry to hear that you were disappointed with your stay. I treat all your comments with the utmost seriousness and I already investigated this unfortunate matter. Please be reassured that your room were inspected before your arrival by our room division manager and after you complained at the reception he has verified once again the set up with your presence, actually as you mentioned in your review the slippers were missing, however, we gave it to you right after this. Once again please accept our sincerest apologies. Then, regarding the upgrade, our front office team granted you an Executive room because the Junior Suite was not available, please note that the upgrading is always offred depending availability. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future Kind regards

Good location

Tripadvisor 评级 5.0/5

Marisa F 经 TripAdvisor 认证的评论

The restaurant staff is very attentive, a special thanks to Islam, whos was always available to help. The reception staff is also very attentive and kind, give us a good help with taxis. The lovation is very good, near the city center.

Dear guest, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

Novotel Setif cosyness

Tripadvisor 评级 5.0/5

Tour38290658721 商务住宿 - 经 TripAdvisor 认证的评论

Best hotel in city and best service. It feels like my second home away from home. Rooms are cosy. Food is delocious. And internet is fine. I feel comfort and peacefull. And my special thanks to the maitre d' Daoudi Fouad. Thanks for excelent service.

Dear guest, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

A most civilised welcome

Tripadvisor 评级 5.0/5

Caroline E 经 TripAdvisor 认证的评论

With a group of 14 friends, I visited the Archaeological Museum in Setif, Algeria, where we found ourselves stranded and famished because of Ramadan. We crossed the road to the Novotel where the staff could not have been more welcoming and obliging. In their comfortable lounge, at 3.30 pm, we were served delicious pizzas, hamburgers and excellent chips, fruit and drinks. A saving grace for which we were most grateful.

Dear Caroline, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

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其他网络用户评价我们的酒店

  • 156 评论 9.7/10 位置
  • 300 评论 6.2/10 房间
  • 723 评论 9.3/10 服务
  • 209 评论 6.3/10 清洁度
  • 132 评论 8.2/10 食物
  • 131 评论 5.7/10 舒适度
  • 113 评论 8.3/10 早餐
  • 74 评论 8.9/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。