ETAP Belfast

Very clean room, fast check in & out. Rooms were small but complete and stylish. Beds were comfortable and enough pillows in room. Room was nice and warm for the weather that we had. Free tea or coffee for the duration of your stay was brilliant and very secure hotel for safety

We booked the ETAP for a little midweek getaway. Firstly, we felt the location was great. Less than a 10 minute walk from the train station and decently close to the city centre. There are some reviews about a noisy bar below, we stayed over Friday/Saturday and we were not disturbed by any noise at all, we were however 5 floors up so this may be why! The room was quite pokey but that was to be expected. We didn’t like that the shower door would open right into the bedroom as there was no separate bathroom as such. This caused the hotel room to become steamy and opening the shower door right into the bedroom caused the floor to become wet as it wasn’t contained to the shower. The shower door is a translucent, frosted glass which is directly visible from the bed which doesn’t matter so much when you are in a couple but others may not like this. The 3 in 1 hand/body/hair gel wasn’t the greatest and was very drying so we’d highly recommend taking your own. This was completely empty upon our arrival but was rectified the next morning by housekeeping when they knocked on the door. In relation to house keeping, we stayed for 3 nights and our beds were only made once - not sure if this was standard or if we were just missed out. We were unsure what to do with our towels as there was no where to hang them to leave them to dry and housekeeping weren’t removing them. We noticed people leaving rubbish outside their doors which may be a result of no housekeeping mid stay. The bathroom door does have gaps at the bottom and top which eliminates any chance of privacy and everything can be heard. There are no tea or coffee making facilities in the room, however there is a coffee machine in reception with 24hr facilities, coffee, hot chocolate, lattes etc which was nice and good for when leaving the hotel to take a hot drink with you. There were take away cups for the drinks but no lids which was a shame but also no reusable/recyclable vessels to prevent waste whilst enjoying a drink whilst within the hotel. The breakfast was basic but filled a hole. There were 3 choices of cereal and some fresh fruit which was a good baseline. However the cooked breakfast had been sat out a long time and wasn’t enjoyable if coming to breakfast around 8am as it didn’t appear to be replenished for fresh. The bread was uncovered which meant it went very dry. There was an air conditioning unit in the room although we didn’t use this as it was already cold. The room temperature was difficult to regulate with it either being boiling hot or freezing cold. The bed was comfy. There are no power outlets by the bed which was somewhat inconvenient and the television was basic with only analogue channels. There is a mirror in the room, however this was poorly positioned and the bed was in the way to stand in front of it. Upon arrival, check in was 3pm but we were allowed to leave our bags free of charge, however we did the same once leaving due to a late flight but there was a £2 charge per bag. Overall, it is a good base with basic facilities but serves a purpose and we didn’t feel disappointed.

I've travelled all over the world and this is the worst hotel I have ever stayed in. Terrible value. Miniscule room. Above a disco that pumps out music until the early hours. Toilet in the room was basically an unventilated cupboard. Staff were nice but they don't make up for the terrible rooms. Spend £50 extra and stay in a quality hotel. You'll be happier.

We arrived before check in and we asked them to hold our bags so we could go out. They did so but seemed to have an attitude about it. We got back later and when we asked for our bags it was of great confusion to them as to why they have our bags. We finally checked in and get to the room - complete disappointment. The room was the size of a shoebox, you had to walk sideways to get to one of the beds. The basin and shower is in the room. The shower has a glass door with a mirror opposite it so you can sit on the bed and see the other person shower. The toilet is behind a very thin door with a gap at the bottom, overall resembling a toilet stall at an airport. We checked out within 15 minutes of checking in. I also noticed that the zips on my suitcase had been moved. This is something I set so I can see if it has been touched. Do not recommend at all.

Stayed here for one night last week. Located near the city center and restaurants. My room was clean, comfortable and value for money. I didn't have my breakfast here, but they have 24 hr tea/coffee station for the guests in the lobby. The staff were very courteous and helpful. Very good value for money.