宜必思拉各斯机场酒店 3 星

Name: ibis Lagos Airport - Hotel in Lagos - AccorHotels - ALL
Address: Murtala Mohamed Intl, Airport Road, AJAO ESTATE, 拉各斯, 234, NG
Telephone: +2342014483470
Rating: 3.7

客户意见评级 (ALL 评级) 3.7/5 203 评论

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Murtala Mohamed Intl, Airport Road, AJAO ESTATE, 234 拉各斯, 尼日利亚

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宜必思拉各斯机场酒店

活力四射的经济型酒店，欢迎每一个人

宜必思拉各斯机场酒店位置便利，距拉各斯国际机场 5 公里，提供经济实惠但却非常舒适的住宿环境。酒店拥有 188 间客房，全都配有冷气空调系统、办公桌和浴室，酒店可满足休闲度假或商务旅客的需求，设有 3 间会议室并提供免费无线网络。客人可享受全天候开放的酒吧、健身房、游泳池和餐厅，还可享受按摩理疗护理和婴儿照看服务。

The ibis Lagos Airport hotel is only 5 minutes drive away from Murtala Muhammed International Airport, making reaching your destination quick and easy for tourists or business travellers. The Ikeja district is only 10km away from the hotel, where you will find entertainment at the New Afrika Shrine Concert Hall and shops at the Ikeja City Mall for convenience. The center of Lagos is 20km away from the hotel.

Bien Venue! Our hotel has all that you need to have a comfortable stay. From our high speed internet, to the sweet bed by ibis, to our lovely swimming pool, our fitness centre, and our ibis kitchen restaurant for tasty meals, you are sure to feel welcome.

OLAYEMI AFANGBEDJI 酒店经理

酒店其他优惠

靠近当地和国际机场
国际品牌
Perfect for business and leisure
Meeting Facilities
Free WiFi

我们的客房

客房

标准间(1双人床)

2 个人最多
8 m² / 86 sq ft

床上用品 188 x 大床
景色: 位于泳池旁边或者位于城市边

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酒店位置

宜必思拉各斯机场酒店

Murtala Mohamed Intl, Airport Road, AJAO ESTATE
234 拉各斯
尼日利亚

GPS:6.549444, 3.333889

+234 201 448 3470

+234 816 303 9710

Ibis Bar

酒吧

酒店服务

从14:00 办理登记入住手续 - 从12:00 办理退房手续

酒店内

游泳池
停车
穿梭巴士
餐厅
轮椅可通行
健身中心
无限网络
空调
早餐
酒吧
会议室

OOPEN PASTA & GRILL

非合约照片

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

会议和活动

会议室数量: 3
最大房间的表面: 50 m² / 538.195 sq ft
最大座位容量: 100
宴会的最大容量: 0

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我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 3.7/5 203 评论

TripAdvisor 评级 3.0/5 478 评论

Awesome staff, Great food

Gbenga I 商务住宿 - 2024-10-13 经 TripAdvisor 认证的评论

The location is great, very close to the airport, the staff from the security to the front seat are very professional and friendly and the food, breakfast and buffet is simply amazing. Great choices too.

Dear Mr Gbenga, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent Stay

MrEl21 家庭住宿 - 2024-8-27 经 TripAdvisor 认证的评论

My stay at the hotel was excellent. The staff were great, the breakfast buffet was fantastic. Improvements could be made in the washrooms, but overall it was great stay

Dear Sir, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent

olanrewaju92 家庭住宿 - 2024-7-29 经 TripAdvisor 认证的评论

We had a nice time with my family and it wasn’t our first time we have been using it for years and never regretted it.Their hospitality is good and great sense of humor from their staff is what keeps me using Ibis

Dear Mr Olanrewaju, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Poor poor poor service

Amenamen 家庭住宿 - 2024-6-13 经 TripAdvisor 认证的评论

The hotel staff are not well trained in particular Efe, Joy and Nancy on the front desk. After many attempts back and forth to contact the hotel to book a shuttle pick up from the airport with the names above telling me (very rudely and nonchalantly the hotel did not offer a shuttle service which is false since this service is clearly stated and advertised on the hotel’s websites and all booking platforms) I eventually got through to the front desk manager Mary, who told me the shuttle was booked BUT, I was still NOT PICKED UP AT THE AIRPORT! My flight was a late arrival and I specifically requested and booked the shuttle pick up for safety and security reasons only to still be left stranded by this hotel on my arrival at the airport. On getting to the hotel several hours later after struggling to find an alternative pick service at that very late arrival hour rather being apologetic and offering basic customer service for the complete shambles the hotel had left me in, Joy specifically was still extremely rude and nonchalant and still arguing with me that the hotel does not have a shuttle service!!! This really is not acceptable, your staff needs to be either trained on the services your hotel offers and generally on good customer service etiquette or these services (including the airport shuttle) needs to be removed from hotel descriptions and websites. Leaving your guests stranded and being unapologetic about it is simply not acceptable!!!

Dear Amenamen, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Airport Hotel. We sincerely apologize for the inconvenience and distress you experienced due to the issues with the shuttle service and the interactions with our front desk staff. We deeply regret that you were not picked up from the airport despite your booking and that you were provided with incorrect information about our shuttle service. This is certainly not the level of service we aim to provide and we understand how frustrating and concerning this situation must have been, especially given the late hour of your arrival. Please be assured that we take your comments very seriously. We are currently investigating why our team members, Efe, Joy, and Nancy, were unaware of the shuttle service and why their interactions with you were not up to our standards of courtesy and professionalism. We will be conducting additional training sessions to ensure all staff members are fully informed about the services we offer and are equipped to handle guest inquiries with the utmost respect and efficiency. In the meantime, we would like to extend our sincerest apologies for the poor experience you had and for any stress or inconvenience this may have caused. Your feedback is invaluable in helping us improve our services and we are committed to making the necessary changes to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Ibis Lagos Airport Management

Disappointed with our stay. below ibis standards compared to dubai

adeniran s 2024-6-12 经 TripAdvisor 认证的评论

Hospitality standards from the staff is poor, lack of emotional intelligence, lack of empathy for the guest. I have never seen where a guest would need to go down to the reception in front of other guests to give his laundry for dry cleaning!!!totally weird. Front office agent Moses needs to undergo more training on how to greet the guest and body language usage when in front of a guest . We are paying, so your staff needs to learn how-serve with courtesy. Your room service staffs are bringing their card machines inside the room to plug to the socket and charge it before taking payment???? Wasting our time till our food got cold and unenjoyable! Even after telling her to come back for the payment so as to eat on time, she directly declined like we were going to run away without paying. Phones are not working properly, when ordering I was told to speak louder couple of times till I started shouting on top of my voice. Total wasted night

Dear Mr Adenirans2020, Thank you for taking the time to share your feedback with us. We deeply regret to hear about the disappointing experience you had during your stay at Ibis Lagos Airport. Your comments are very important to us as they help us to continuously improve our services and hospitality standards. We sincerely apologize for the issues you encountered particularly with the level of service from our staff. It is certainly not our standard to have our guests experience a lack of emotional intelligence, empathy, or courtesy. We are truly sorry for any inconvenience caused by our front office team member, Moses. We will ensure that additional training is provided to him and our team to improve their guest interaction skills and body language. We also apologize for the inconvenience caused by our room service staff bringing the card machine into your room. This is not the level of service we aim to provide. We will address this matter with the room service team to prevent it from happening again and ensure that payments are handled in a more efficient and considerate manner. Additionally, we are sorry to hear about the issues with the phone system and the difficulties you experienced while placing your order. We will have our technical team look into this matter immediately to ensure it is resolved. We truly regret that your night was marred by these experiences and that your meal was affected as well. Please know that your feedback has been taken very seriously, and we are committed to making the necessary improvements. Once again, thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Ibis Lagos Airport Management.

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网络用户评价

其他网络用户评价我们的酒店

174 评论 9.6/10 位置
331 评论 2.6/10 房间
288 评论 7.2/10 服务
27 评论 2.7/10 上网
152 评论 2.2/10 清洁度
106 评论 8.6/10 早餐
105 评论 2.7/10 舒适度
104 评论 2.4/10 设施

11 评论 9.6/10 位置
30 评论 3.3/10 房间
40 评论 7.5/10 服务
14 评论 2.9/10 清洁度
11 评论 2.3/10 舒适度
10 评论 2.1/10 设施
6 评论 8.3/10 早餐
6 评论 3.2/10 氛围

19 评论 9.3/10 位置
41 评论 2.3/10 房间
29 评论 7.1/10 服务
21 评论 2.1/10 清洁度
14 评论 8.8/10 早餐
12 评论 2.7/10 舒适度
11 评论 3.8/10 氛围
11 评论 2.3/10 设施

11 评论 9.3/10 位置
21 评论 1.9/10 房间
11 评论 6.7/10 服务
11 评论 2.4/10 设施
9 评论 8.6/10 早餐
7 评论 3.4/10 氛围
7 评论 2.3/10 清洁度
6 评论 2.8/10 舒适度

7 评论 9.7/10 位置
25 评论 2.2/10 房间
21 评论 7.1/10 服务
10 评论 2.5/10 清洁度
8 评论 3.2/10 舒适度
6 评论 2.6/10 设施

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