ホテル上海佘山オリエンタル - ハンドリトゥンコレクション 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 97 件のレビュー

ホテル上海佘山オリエンタル - ハンドリトゥンコレクション - Image 1
ホテル上海佘山オリエンタル - ハンドリトゥンコレクション - Image 2
ホテル上海佘山オリエンタル - ハンドリトゥンコレクション - Image 3
ホテル上海佘山オリエンタル - ハンドリトゥンコレクション - Image 4

説明

ホテルのその他の情報

  • 1,200名様まで対応可能な明るい施設

  • オフィスから遠く離れていても仕事は万全です

  • 心安らぐ時間を自分へのご褒美に

当ホテルの客室

ホテル所在地

ホテル上海佘山オリエンタル - ハンドリトゥンコレクション

3388 Sichen Road, Sijing Town, Songjiang District
201601 上海
中国

GPS:31.114018, 121.224421

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  97 件のレビュー

トリップアドバイザーの評価  4.5/5  979 件のレビュー

would be nice if not very serious food poisoning

トリップアドバイザーの評価 1.0/5

ma_gorzatam983 ファミリー - トリップアドバイザー認証口コミ

I was I sofitel for five days with my family. we enjoyed the time but everything was ruined after last evening meal at members lounge! after this meal I've spend last night having diarrhea and have been vomiting. it's fifth day and I am still sick so it wasn't just regular stomach flu. there was something wrong with food for sure! I am very disappointed because I trusted the sofitel brand and was eating at hotel without a fear about food being such a bad quality, having toxins inside!

Dear guest: Thank you very much for staying at Sofitel Shanghai Sheshan Oriental Hotel. We have read your feedback carefully, and we apologize for your unsatisfactory staying experience this time. Please believe that ensuring food safety is the bottom line of our service. If you have any matters that need our assistance, or further comments and suggestions, you are welcome to contact us by phone or email at any time. We sincerely hope that we can have it in the near future. Opportunity to make up for this shortcoming and provide you and your family with better services!

Fantastic experience, highly recommended Shanghai getaway!

トリップアドバイザーの評価 5.0/5

tgdg2021 Solo travel - トリップアドバイザー認証口コミ

Really impressed, it had been recommended by several friends over the last few years. The pool is an absolute blast and the staff are all professional and willing to go the extra mile / Even the lifeguards and pool guys were super friendly! I had a first floor room / beautiful design and layout that backed onto the pool… Will definitely return.

Dear guest, thank you very much for taking the time out of your busy schedule to leave us your valuable comments. Sofitel Sheshan has 4400 square meters of large outdoor surrounding swimming pool and tropical beach. It only takes a short drive to get away from the hustle and bustle of the city. Your affirmation and support will make us more confident to provide the best quality service. Thank you for your stay and hope that your next stay will be as pleasant as this time!

Travel

トリップアドバイザーの評価 5.0/5

Ccccheng ファミリー - トリップアドバイザー認証口コミ

When I came to Sofitel in Sheshan, the most intuitive feeling was that the environment was superior. Although the room was a little old, it didn't affect my check-in experience. It was a wonderful trip.

Dear Guest: Thank you very much for taking the time out of your busy schedule to leave us your valuable comment. Sofitel Sheshan has a 4,400-square-meter outdoor wrap-around swimming pool and a tropical beach, just a short drive away from the hustle and bustle of the city. Thank you for your stay and hope your next stay will be as enjoyable as this one!

Run down

トリップアドバイザーの評価 2.0/5

310fabiof Solo travel - トリップアドバイザー認証口コミ

I have been coming to Sofitel Shenshan for the past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before. This year it turned into a pretty unpleasant experience. Not worth the money anymore. The restaurant offers a very poor service far from the expected standards. Both in terms of food quality and service. It is more similar to a cantine. The beach is badly kept, run down, not so clean and overcrowded, with people shouting, ordering delivery fast food and leaving trash everywhere. There is an incredible amount of babies. Nothing against babies of course, I do love kids. But I just want to point this out for those who plan to go there for a relaxing swimming pool weekend. There is absolutely nothing relaxing anymore. It feels more as a huge kindergarten. It can be cute or fun to some extent. But NOT relaxing. I had to give up my staying and leave in the middle of the day out of a huge headache.

Dear 310fabiof, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-rm@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager

The cost for average service losses this place a star.

トリップアドバイザーの評価 2.0/5

763stevenp ファミリー - トリップアドバイザー認証口コミ

This is a strange place to review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed as a 5-star hotel, it would have got an average rating. First the good. Check-in was smooth and the reception team very helpful. The room was well appointed (if a little dated) and comfortable. The swimming pool was nice, as was the sandy area around it. My little boy loved it. There was a fountain area though that was still accessible to guests but which looked derelict. The breakfast buffet had enough choice for a good breakfast. Pizzas were pretty good which is a good job as there isn't much else. OK, now not so good. The F&B offer of this hotel is a disaster. On the first night, we went to the all-day restaurant and were told that most of the menu was not available. This included fried rice and noodles in a Chinese hotel in Shanghai. Also told french fries not available. When challenged the staff member told us it was because this was a very busy time for the restaurant. It was less than a 3rd full at 5.30pm on a Saturday evening. The food that was available was poor and overpriced. For the rest of our stay, we either ate at a nearby mall or ordered in from Ele.me. We found that lots of people were having takeaway delivered to the hotel. In itself this isn't a bad thing but not at a '5-star' resort. The Japanese restaurant was closed for the entire time of our stay. There is no tea and coffee making facility in the room and the hotel charged almost 60RMB for a small cup of black coffee in the lobby. If you want to use the kids' soft play area there is an additional charge of almost 200RMB for 2 hours. Most of the TV channels in the room didn't work. Smoking. Despite being on a supposedly 'no smoking' floor, there were several rooms close to ours that had their door wide open and people smoking in the room. Twice at breakfast, there was a table of guys staying at the hotel for a conference who were smoking away (sat under a no smoking sign!) at their table. Not one member of staff approached them about this. Again, this happens when you travel around China but is not expected at a '5-star' resort hotel in Shanghai. Overall we left disappointed. Had a great time playing in the pool and in the sand with my son but sad about the lack of dining experience and some of the details you expect a hotel at this level to get right.

Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,021 件のレビュー 7.9/10 ロケーション
  • 2,056 件のレビュー 7.9/10 客室
  • 2,328 件のレビュー 8.5/10 サービス
  • 19 件のレビュー 4.7/10 インターネット
  • 1,644 件のレビュー 8.9/10 プール
  • 681 件のレビュー 7.8/10 清潔さ
  • 676 件のレビュー 8.2/10 朝食
  • 625 件のレビュー 9.2/10 ビーチ

Powered by Trustyou

周辺の他の施設

上海のすべてのホテル