ノボテルミラノマルペンサエアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 643 件のレビュー

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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 カルダーノアルカンポ, イタリア

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ホテルのその他の情報

  • ミラノ・マルペンサ空港から車で10分、パーク＆フライサービス、シャトルバスもご利用いただけます

  • レストラン「ピッツェリア」をご利用いただけます

  • ご家族やペットご同伴のお客さまに最適

  • Lakes高速道路から車で10分

  • 会議、企業イベントが開催されるコングレスセンター

当ホテルの客室

ホテル所在地

ノボテルミラノマルペンサエアポート

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 カルダーノアルカンポ
イタリア

GPS:45.642433, 8.759561

電話番号
ファックス +39 0331 730595

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET RESTAURANT

シンプルで美味しく栄養バランスに優れたメニューをご用意しています。お客さまに満足していただけるよう、レストランは常にオープンしています。レストラン、バー、プール付きのテラス、またはお部屋で自由なひと時をお楽しみください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  643 件のレビュー

トリップアドバイザーの評価  3.7/5  1,683 件のレビュー

お客さまの声 4.5/5

Satoshi S. ビジネス - 確認済みレビュー すべて

親切なスタッフ、新しいとは言えないもののしっかり手入れされた部屋、気軽に使えるレストランと今回も快適でした。部屋のリクエストにも応じていただけ大変満足です。

Dear guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be helpful and that you enjoyed the comfort of your well-maintained room. It is always our goal to accommodate guests' requests, and we are pleased that we could meet your expectations. We look forward to welcoming you back in the future. Best regards, Sara - Guest Relations Agent

Stay at your own risk

トリップアドバイザーの評価 1.0/5

Lionelsg トリップアドバイザー認証口コミ

We stayed from 24 to 26 October 2025. The drlivery of services was a solutely below par. If i could rate below 1 star, i would have. On our sevond night there, whilst taking a shower, the water in the toilet turned ice cold about 1 minute after I started showering. Nothing i tried could change the water temperature back to warm. I approached the reception about the issue but was told that the hotel was full and there are no technicians around. No attempt was taken to verify the cold water. The reaction from the reception gives me the impression that this is a normal occurance in the hotel. We showered in cold water that night! The maintenance at Novotel Malpensa must be a touch and go style to produce such essential service. I have stayed in Novotel Hotels before but have never encountered such experience. I guess the standards have changed. And so hss my opinion of Novotel Hotels. Caveat emptor!

Dear Guest, Thank you for sharing your feedback, even though we are truly sorry to read about your experience. We understand how frustrating it must have been to encounter issues with the hot water, and we sincerely apologise for the inconvenience. We did experience a technical problem that we worked to resolve as quickly as possible. We assure you that this is not a standard occurrence at our hotel, and your impression does not reflect the level of service we strive to provide. Your comments have already been shared with both our maintenance and front office teams so that this situation is handled with greater urgency and communication in the future. We regret that this episode affected your perception of Novotel, and we hope you may reconsider giving us another opportunity to offer you the comfortable and reliable stay you should always expect from our brand. Kind regards, Sara Guest Relations Manager

Yari and Luca were superb

トリップアドバイザーの評価 5.0/5

Fearless37943918596 トリップアドバイザー認証口コミ

We were a family of 7 who missed our flight and were left in Milan for 1 night. We booked Novotel last minute and were greeted by Yari and Luca who made our stay extremely satisfactory. Their service was superb, there was a slight issue with one room and they resolved it straight away. We had to spend the whole day at the Novotel and they helped us order food, watch Premier League football and use facilities like table tennis and the play area. We are so grateful for them helping us with their fantastic service.

dear guest, Thank you so much for taking the time to share your wonderful feedback. I’m truly delighted to hear that, despite the unexpected circumstances of your missed flight, your family’s stay with us at Novotel Milan turned out to be such a positive experience. Yari and Luca will be thrilled to know that their kindness and efficiency made a difference during your visit — I will personally make sure your compliments are shared with them. It’s great to hear you were able to enjoy our facilities and make the most of your day with us. We’re very grateful for your kind words and hope to have the pleasure of welcoming you and your family back again, under happier travel conditions next time! Warm regards, Sara Guest Relations Manager

It's so far from the airport it defeats the purpose of an Airport Hotel

トリップアドバイザーの評価 2.0/5

hotsyd22 トリップアドバイザー認証口コミ

The Novotel Milano Malpensa Airport turned out to be a poor choice. Being classified as an airport hotel we took for granted that it would be easy to get to and from the airport. This was false. The hotel is about a 10 minute drive from the terminal - along a freeway. Our flight arrived at a time that the hotel's shuttle was not running. We needed to take a taxi and we were charged 35 Euro to get to this hotel. As there are no other options, you are held to ransom by the taxi drivers. Getting back to the airport we used the hotel's shuttle which charges 5 Euro per person. I was surpirsed to be charged for a shuttle to an airport hotel. The shuttle also takes a long time as it stops at the sister ibis hotel across the street. In total, it took over 20 minutes using the shuttle to get back to the airport. Coupled with the fact that the shuttle is infrequent, it is a difficult place to get to. The hotel itself is a the lower end of the Novotel standard. We had a room on the 'Executive Floor' and it was small and basic. I dread to think what the other rooms look like. The breakfast was similarly basic and boring. Nobody expects an airport hotel to put on an elaborate breakfast but it was below expectations. Because of the location of the hotel, there are zero other options in walking distance. Despite all of the problems with the hotel, the staff were friendly. This hotel is best avoided. It's far better to pay more for a hotel closer to the airport.

Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Milano Malpensa Airport. We are truly sorry to read that your experience did not meet your expectations, particularly with regard to the accessibility from the airport. We would like to clarify that our shuttle service is available also during late hours upon request, at a fixed rate of €25 per room. We will review how this information is communicated to ensure it is clearer and more visible before guests arrive. We appreciate your comments about the room and breakfast as well — we will share them with the relevant teams to help us continue improving our services. We are pleased that you found our staff friendly, and we thank you again for your constructive feedback — it is very valuable to us. Kind regards, Sara Guest relations manager

Shocked – Charging Extra for Eggs at Breakfast!

トリップアドバイザーの評価 3.0/5

Hussein V トリップアドバイザー認証口コミ

I’m currently staying at Novotel Malpensa Hotel, and honestly, I’m quite surprised and disappointed by what just happened. Our booking included breakfast, and we paid a top rate for our stay. This morning, when we went down for breakfast and asked for a simple omelette or sunny-side-up eggs, the waitress informed us that they charge €6 extra per egg preparation. I’ve stayed at many hotels around the world, including other Novotel properties, and I’ve never encountered a hotel charging separately for basic eggs as part of a breakfast that’s already included in the package. It feels unreasonable and left a very negative impression, especially considering the price we’re paying. I truly hope the management reconsiders this policy, as it’s completely out of step with what guests expect from a hotel of this level.

Dear guest, Thank you for sharing your feedback regarding your recent experience at breakfast. We genuinely regret that your impression was negatively impacted, and we appreciate the opportunity to clarify. At Novotel Malpensa, our breakfast buffet does include a variety of options, such as boiled and scrambled eggs, which are available at no additional cost to all guests. However, omelettes and eggs prepared à la carte (such as sunny-side-up or poached eggs) involve a separate preparation by our kitchen team and are not part of the standard buffet offering. For this reason, a small additional charge of €6 applies for those specific requests. We understand this may be surprising, especially if you’ve had different experiences at other properties, and we’re truly sorry for any confusion or frustration it may have caused. Please rest assured that our intention is never to make our guests feel unwelcome or overcharged — rather, it's a matter of balancing service logistics and kitchen resources. Your feedback is important, and I will share your comments with management so that we can evaluate how this policy is communicated and whether adjustments are needed to better align with guest expectations. We do hope the rest of your stay has been pleasant, and we remain at your disposal should you need any further assistance. best regards Sara Guest relations manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 23 件のレビュー 5.1/10 インターネット
  • 423 件のレビュー 5.2/10 快適さ
  • 362 件のレビュー 5.2/10 清潔さ
  • 347 件のレビュー 6.9/10 朝食
  • 260 件のレビュー 5.9/10 お値打ち度

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