ノボテルミラノマルペンサエアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 597 件のレビュー

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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 カルダーノアルカンポ, イタリア

説明

ホテルのその他の情報

  • ミラノ・マルペンサ空港から車で10分、パーク＆フライサービス、シャトルバスもご利用いただけます

  • レストラン「ピッツェリア」をご利用いただけます

  • ご家族やペットご同伴のお客さまに最適

  • Lakes高速道路から車で10分

  • 会議、企業イベントが開催されるコングレスセンター

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ノボテルミラノマルペンサエアポート

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 カルダーノアルカンポ
イタリア

GPS:45.642433, 8.759561

電話番号
ファックス +39 0331 730595

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET RESTAURANT

シンプルで美味しく栄養バランスに優れたメニューをご用意しています。お客さまに満足していただけるよう、レストランは常にオープンしています。レストラン、バー、プール付きのテラス、またはお部屋で自由なひと時をお楽しみください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  597 件のレビュー

トリップアドバイザーの評価  3.7/5  1,673 件のレビュー

Pleasant stay

トリップアドバイザーの評価 5.0/5

Navigator49607391947 ファミリー - トリップアドバイザー認証口コミ

Dear guest, Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you enjoyed a smooth check-in and found our rooms spacious and good value for the price. While we're sorry the swimming pool was unavailable during your stay, we're glad the alternative arrangement met your expectations. A heartfelt thank you for your kind words about our team—especially your special mention of Rachele. She will be delighted to know she made a positive impression. We are very proud of our staff and it’s always rewarding to see their efforts recognized. We hope to have the pleasure of welcoming you back again soon. Warm regards, Sara Guest relations manager

Dirty Rooms, Misleading Prices, and Zero Hospitality – Very Disappointing

トリップアドバイザーの評価 1.0/5

Lareina_Ricardo ファミリー - トリップアドバイザー認証口コミ

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Regarding the “Family Offer,” we would appreciate the opportunity to review your booking details to better understand the charges applied. Please kindly contact us directly at our e-mail so we can investigate and clarify the matter for you. Concerning the minibar, we would like to clarify that only water is complimentary, as is common in many of our Novotel hotels. Additionally, we do have a water refill station available in the gym and breakfast area, which is always at guests’ disposal upon request. We regret if any of our team came across as unwelcoming; this is certainly not the standard we aim to uphold. Your comments will be shared with the management team to improve our service. We take all guest feedback seriously and would welcome the chance to address your concerns personally to restore your confidence in our hotel. Kind regards, Sara Guest Relations Manager

Terrible Customer Service, Unjust Charge, and Disrespectful Treatment

トリップアドバイザーの評価 1.0/5

Departure22483783038 トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the frustration and distress this situation has caused you. Please accept our sincerest apologies for the inconvenience regarding the cancellation and the way your case was initially handled. We understand how upsetting this must have been, especially considering the international call and the tone of the interaction you described. This is certainly not the level of service we strive to offer, and we take your feedback very seriously. After reviewing your case internally, we have processed the full refund, as the cancellation was indeed confirmed on our side. You should see the amount credited to your account shortly, if not already. We truly regret the delay in resolving this matter and any impression of disrespect you may have experienced — please rest assured that this does not reflect our values or how we treat our guests. Given that your concern has now been resolved, we would kindly ask you to consider removing or updating your review to reflect the current outcome. We are committed to learning from this experience and doing better in the future. If there is anything else we can do to assist you further, please do not hesitate to contact us directly. Warm regards, Sara Guest Relations Manager

Avoid. Stay in the city and take the express T1-T2.

トリップアドバイザーの評価 2.0/5

Rwik S ファミリー - トリップアドバイザー認証口コミ

Dear guest, Thank you for sharing your feedback with us. I’m very sorry to hear that your recent experience did not meet your expectations. We regret that the room layout and restaurant offerings were not to your satisfaction. Your comments have been shared with the relevant teams to review and improve where possible. Regarding the airport shuttle service, I would like to clarify that the cost is €5 per person, and it may vary depending on the time of day and service schedule. We aim to offer a convenient and reasonably priced transfer for our guests, and I’m sorry if this was not clearly communicated during your stay. We truly appreciate you taking the time to provide us with your impressions and hope we may have the chance to better serve you in the future. Kind regards, Sara Guest Relations Manager

Terrible

トリップアドバイザーの評価 1.0/5

CyPetros トリップアドバイザー認証口コミ

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Milano Malpensa. I am truly sorry to hear that your experience did not meet your expectations, especially given your positive experiences with other Novotel hotels worldwide. We take your comments very seriously, particularly regarding the maintenance issues in the bathroom and the quality of the breakfast service. Please accept our sincere apologies for the inconvenience caused by these shortcomings, which certainly do not reflect the standards we strive to uphold. We are already working on improving these areas to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back in the future and show you the improvements we are making, providing a stay that truly reflects the Novotel brand. Kind regards, Sara Guest Relations Manager Novotel Milano Malpensa

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 811 件のレビュー 7.3/10 サービス
  • 23 件のレビュー 5.1/10 インターネット
  • 443 件のレビュー 5.3/10 快適さ
  • 390 件のレビュー 5.7/10 清潔さ
  • 344 件のレビュー 6.7/10 朝食
  • 189 件のレビュー 4.9/10 雰囲気

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カルダーノアルカンポのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。