ノボテルミラノマルペンサエアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 553 件のレビュー

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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 カルダーノアルカンポ, イタリア

説明

ホテルのその他の情報

  • ミラノ・マルペンサ空港から車で10分、パーク＆フライサービス、シャトルバスもご利用いただけます

  • レストラン「ピッツェリア」をご利用いただけます

  • ご家族やペットご同伴のお客さまに最適

  • Lakes高速道路から車で10分

  • 会議、企業イベントが開催されるコングレスセンター

当ホテルの客室

ホテル所在地

ノボテルミラノマルペンサエアポート

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 カルダーノアルカンポ
イタリア

GPS:45.642433, 8.759561

電話番号
ファックス +39 0331 730595

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

GOURMET RESTAURANT

シンプルで美味しく栄養バランスに優れたメニューをご用意しています。お客さまに満足していただけるよう、レストランは常にオープンしています。レストラン、バー、プール付きのテラス、またはお部屋で自由なひと時をお楽しみください

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  553 件のレビュー

トリップアドバイザーの評価  3.5/5  1,648 件のレビュー

Shady organization

トリップアドバイザーの評価 1.0/5

joel y トリップアドバイザー認証口コミ

Traveling from US. Our Italian isn't the best, this place took full advantage. They double charged me for meals saying the machine didnt work and then double charged us for the room saying that the first time was "just to hold it." These people are scam artists and the rooms are nothing worth mentioning.

Hello, We regret to read your comments, which are both offensive and misleading. We kindly ask that you consider removing this review to clarify certain misunderstandings. Firstly, regarding the vending machines: they are managed by an external company. An €8 deposit is taken initially, but this amount is refunded based on the items purchased. For example, if you buy a €2 soda, the remaining €5 is promptly returned to your credit card within minutes. Secondly, for the room charge, only a pre-authorization was made. Pre-authorization is a standard practice in hotels worldwide, used to verify the validity of credit cards provided during booking. This process is merely a temporary hold, not an actual charge, and doesn’t impact your bank balance since it isn’t posted. The hold is released by your bank or card provider. At check-in, you can choose to complete payment with the same card or use another method. If you use a different payment method, we promptly cancel the pre-authorization. Thank you for your understanding. Best regards Sara Guest relations agent

Nice stopover

トリップアドバイザーの評価 4.0/5

Optimus Prime t ファミリー - トリップアドバイザー認証口コミ

Two nights stay at this hotel. Like the room, it was clean, spacious and offered the facilities we needed. Room has a fridge, kettle and complimentary water everyday. Pool was closed due to being in autumn already but I would like to come back in summer. Staff are courteous. Lobby includes Starbucks coffee machine (paid), a dispensing fridge with various bits and a free microwave facility to reheat food which I find very convenient.

dear guest, Thank you for your positive feedback! We're glad to hear that you enjoyed your two-night stay and appreciated the clean, spacious room and the amenities provided, like the fridge, kettle, and complimentary water. It’s great to know you found the lobby facilities, such as the Starbucks coffee machine and the microwave, convenient. We look forward to welcoming you back in the summer when the pool is open, and we’ll be sure to continue providing courteous service. Safe travels until then! best regards Sara Guest Relations agent

Worst hotel in Italy!!!

トリップアドバイザーの評価 1.0/5

Jonathan S ビジネス - トリップアドバイザー認証口コミ

I stayed here two nights but checked out early because the hotel was so bad. The first night I asked if they could fix my air conditioner in the room because the system did not work, and I asked for them to repair the in room refrigerator (I have meds that need to be refrigerated), and the TV was “scrambled” on the 3 English speaking channels (and they were only new channels were available in English, all the others are either Italian or French), but no one came to fix any of the issues. The second night I again asked the front desk and I was told “they are too busy to fix these issues” so I went to another (better) hotel at the airport. Their customer service is HORRIBLE, and this was from their manager Luca. I checked out a week early due to the room being so bad and their customer service (or lack there of) being so bad. The beds are rock hard, the pillows are small (the size of throw pillows) they may or may not leave a bottle of water in your room (they finally put one in my room the day I checked out early but there was no water the first two nights and the sink water smelled disgusting). The food in the restaurant was average, not a lot of choices but the food wasn’t bad. With all the hotels in the area, you’re far better off staying elsewhere, I don’t know how they have such a high rating with their extremely poor customer service and mediocre (at best) hotel.

Dear Guest, Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations, and we truly appreciate you bringing these matters to our attention. Please accept our apologies for any inconvenience you faced during your stay. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and it's clear that on this occasion, we did not meet that standard. Rest assured, your concerns will be addressed with our team, especially in regards to communication and room maintenance. Your feedback is invaluable in helping us improve our services, and we will take the necessary steps to ensure future guests have a more positive experience. Should your travels bring you back to the area, we would appreciate the opportunity to welcome you again and provide you with a stay that meets your expectations. Kind regards, Sara Guest Relations Team

Close to airport but not as per Novotel standards

トリップアドバイザーの評価 2.0/5

nikhilrajpuria トリップアドバイザー認証口コミ

A hotel close to the airport, but not as per Novotel standards. I checked in around 8 pm and was given a room within minutes and the service is great - but the room given to me was dirty and had bread crumbs lying on the floor and table. On complaining to the reception they instantly within minutes changed my room, but now this one the AC was not functioning. I was tired and slept off. Also, the room service expects you to come down and collect the food and if you want them to deliver it to your room they charge an extra 6 Euros.

Dear guest, Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the initial inconvenience you faced with the cleanliness of your first room. We are glad to know that our reception team promptly addressed your concern by providing a new room. However, it is disappointing to learn that the air conditioning in the second room was not functioning properly. We appreciate your kind words about our quick service upon check-in and the responsiveness of our staff. Your feedback helps us to improve and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that meets your expectations. Best regards, Sara - guest relations agent

Close to airport and good local beer

トリップアドバイザーの評価 4.0/5

jenslundm ビジネス - トリップアドバイザー認証口コミ

1 staff member behaving in a bad Way, takes at least 5 to 10 staff members with polite and Nice behavior. The “bar” woman, cost the hotel at least 200 euros, since we Went out and found another restaurant, and another place to get drinks and Watch football. If she had asked nicely for us to pay the 3 beers before moving to the restaurant, everything would have been good. A Nice woman at the reception took our complaint serious, and we Got a free transfer taxi, though it were not our intension. But good to see a smiling and Nice receptionist. Rooms were good. Breakfast good. Outstanding bathroom. I Wont let one staff member ruin my rating, but some other People Will Have a Nice Day and stay.

Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered with one of our bar staff members. Your comments have been noted, and we will address this issue to ensure it does not happen again. We are pleased to hear that our receptionist was able to assist you and make a positive impact on your stay. We strive to provide excellent service to all our guests, and we are glad to know that the rest of your experience, including the rooms, breakfast, and bathroom, met your expectations. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay. Have a wonderful day. Best regards, Sara - guest relations agent

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 733 件のレビュー 8.2/10 ロケーション
  • 942 件のレビュー 5.6/10 客室
  • 754 件のレビュー 7.5/10 サービス
  • 24 件のレビュー 7/10 インターネット
  • 485 件のレビュー 5.3/10 快適さ
  • 434 件のレビュー 5.7/10 清潔さ
  • 355 件のレビュー 6.9/10 朝食
  • 341 件のレビュー 6/10 料理

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