ibis Carlisle City Centre bintang 2

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.033 ulasan

ibis Carlisle City Centre - Image 1
ibis Carlisle City Centre - Image 2
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Deskripsi

Keistimewaan hotel

  • Desk Fan in the room for cooling. Air Conditioning in Bar and Restaurant only

  • Car parking free of charge for hotel guests when registered on the tablet provided

  • Pets accepted, £10 per pet per day. Rules applicable.

  • Pet friendly area in the Bar and Restaurant

  • Free WIFI in all Areas of the hotel

Akomodasi kami

Lokasi hotel

ibis Carlisle City Centre

Portlands, Botchergate, Car park postcode: CA1 1NT
CA1 1RP CARLISLE
United Kingdom

GPS:54.890591, -2.92972

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.033 ulasan

Peringkat TripAdvisor  4.0/5  1.837 ulasan

Hotel not good

Catatan Tripadvisor 1.0/5

G8480FEhelenw Ulasan TripAdvisor tersertifikasi

So disappointed. Staff especially one lady ot friendly infant downright ignorant. Don't know name as no name badges worn. Really not very clean . Room was tiny and floors were not nice at all. Reception was someone on a stool with lap top on small table . Won't be recommended or be back.

Thank you for your review, and please accept my apology with regards to the team member friendliness, They will be spoken to as we usually never fall short in this area. I do apologise the room was not to your liking. The team are here 24 hours a day and had you brought this to their attention during your stay we would have been more than happy to change your room or assist you in finding alternative accommodation in the area more to your liking. The team uniform is designed to be casual to make guests feels at ease, the same for the informal checking in point, I am sorry this was not to your liking. I hope this has cleared up some of your concerns. I am sorry that you didn’t enjoy your stay with us and having explained your concerns, I hope in the future you will reconsider your position and allow us to provide you with the positive stay so many of our guests report. Kind regards Beverley

Would not stay here again.

Catatan Tripadvisor 2.0/5

canberratravels Couples - Ulasan TripAdvisor tersertifikasi

Pros Car park is free ( if you can find it with the one- way road system) Good location Staff were friendly including the lady who looked after the breakfast service. Cons Very small room and bed wasn't particularly comfortable. Facilities didn't work. Heating didn't work despite attention by staff to fix. Was still blowing cold air. Kettle didn't work. Was replaced with another which also didn’t work. Carpet in room could do with a thorough clean. Hallway carpet was filthy. Breakfast was ok.

Dear canberratravels, We appreciate your feedback and regret to hear about the challenges you encountered during your stay. We apologise for the issues with the room size, bed comfort, and the facilities not meeting expectations. Rest assured that your comments will be shared with the relevant teams for necessary improvements. It's delightful to know you found our staff friendly and enjoyed the complimentary car park and convenient location. Your concerns regarding cleanliness will be addressed promptly. We hope you reconsider and give us another opportunity to exceed your expectations in the future. Warm regards, ibis Carlisle City Centre

2 night stay for hadrians wall

Catatan Tripadvisor 4.0/5

payne88 Ulasan TripAdvisor tersertifikasi

We stayed here on our trek of Hadrian's Wall west to east raising money for our local hospice. We booked 2 nights after arriving on the Saturday and getting a taxi to the start point Sunday. All staff were welcoming and friendly. We didn't have breakfast as we weren't sure on timings we would be out but were really impressed by the set up we saw and effort to maximise sustainability. Although a city centre location we didn't have much noise on the Saturday and it was very silent on the Sunday night. Central location with easy access to everything. We had a few drinks in the hotel bar too and the lads played pool. All in all a great stay and we would recommend!

Thank you so much for sharing your experience! We're thrilled to hear that you had a great stay with us during your trek along Hadrian's Wall. It’s wonderful to know that our staff made you feel welcome and that you enjoyed the sustainability efforts we’ve put in place. We’re also happy to hear that the city centre location worked well for your needs and that you had some time to relax in the bar. Congratulations on completing your journey and for raising money for such an important cause! We hope to welcome you back again in the future. Kind Regards Beverley

Staff came into my room at 3am and woke me up but that wasn’t the only reason why I didn’t sleep a wink!

Catatan Tripadvisor 1.0/5

CeeBoy Bisnis - Ulasan TripAdvisor tersertifikasi

I stayed here for one night on an overnight business trip with two colleagues. We arrived at midnight having had a long 10 hour drive. There was a large free car park at the rear of the hotel and a rear entrance to the hotel. Both staff members at that time were friendly and welcoming and we got booked in and went to our rooms. As we were all going in to our rooms another guest came out of a room and was talking to themselves loudly and walked off down the corridor. I thought nothing more of it and assumed (rightly or wrongly) they were a drug user/addict. I locked my room door and tried to get some sleep! By 2am I was woken by the sound of intermittent screaming from what sounded like differing parts of the hotel. One was directly outside my room so I assumed again it was the same person wandering around the hotel corridors screaming randomly. This was far from ideal but I tried to get back to sleep until about 3am when I’d just dropped off again. This time a hotel staff member let himself into my room and overriding the door lock I had put on. I immediately sat up in bed shocked that someone had come into my room while I was sleeping. The staff chap saw me and said “Oh, sorry” and then went back out of the room. Again I tried to get back to sleep but the night screamer was still going strong and by 4am a car alarm started going off repeatedly. The last scream was at 06:30 and the car alarm stopped at 06:40. My alarm went off at 07:00! The hotel was basic but relatively clean although the carpets were a little old and tired. I have read that this backs onto a nightclub but luckily I didn’t hear any of that or I really would have thought it was a wind up! Breakfast was good and well stocked but the coffee was terrible and I really needed it that particular morning! I had to say something to the day reception upon check out. I explained that I would have to report back to my work travel booking office to strike this one off the list as it was simply the worst hotel experience I’d ever had as I simply could not sleep due to staff and fellow guests. My advice would be to get a similar priced hotel just outside the town centre.

Thank you for taking the time to share your feedback. We genuinely apologise for the negative experience you had during your stay, especially given how exhausting a long drive and business trip can be. We understand how unsettling the noise and disruptions you encountered were, and we are truly sorry that they impacted your rest. Please rest assured that we take guest safety and comfort very seriously. The situation with the staff member entering your room is particularly concerning, and we’ll be investigating this matter further to ensure such incidents don’t occur again. Your experience with noise from other guests is also something we’ll address, as we strive to maintain a peaceful environment for all of our guests. We also appreciate your comments about the breakfast, and we’ll review our coffee offerings to ensure they meet the standard our guests expect. We’re grateful for your honesty and hope you’ll allow us another opportunity to deliver a more restful stay in the future. Thank you again for your detailed review, and we wish you better experiences on your future business trips.

Comfortable, relaxed stay

Catatan Tripadvisor 4.0/5

steve626 Ulasan TripAdvisor tersertifikasi

As usual, reception and bar colleagues cannot be faulted. Going the extra mile seems to bein their DNA. Didn't have breakfast but evening food, especially the jacket potatoes, well cooked. The room: bathroom pod as usual very good. Powerful shower. Carpet needs a wet clean and under the bed is thick with dust. For the price of the room a wall mounted television opposite bed (at least 42") would be great. Seems no hand towels supplied any more.

Dear steve626, We appreciate your positive feedback on our reception, bar colleagues, and the evening food. It's delightful to hear you had a comfortable and relaxed stay with us. Your comments regarding the cleanliness of the carpet and the provision of hand towels are duly noted for further improvements. Please note we are currently replacing all the floorings in the rooms. We apologise for any inconvenience caused. Your suggestion about the room amenities will be taken into consideration for future enhancements. Thank you for choosing ibis Carlisle City Centre. We look forward to welcoming you back. Best regards, Beverley ibis Carlisle City Centre

Dalam Kemitraan dengan TripAdvisor

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  • 939 ulasan 9.4/10 Lokasi
  • 1.028 ulasan 6.7/10 Kamar
  • 976 ulasan 8.9/10 Pelayanan
  • 12 ulasan 7.4/10 Internet
  • 552 ulasan 6.5/10 Kebersihan
  • 318 ulasan 8.1/10 Sarapan

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