Sofitel Washington DC Lafayette Square bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.694 ulasan

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Sofitel Washington DC Lafayette Square - Image 1
Sofitel Washington DC Lafayette Square - Image 2
Sofitel Washington DC Lafayette Square - Image 3
Sofitel Washington DC Lafayette Square - Image 4
806 15th Street NW, 20005 WASHINGTON, United States

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Balmain Bath Amenities

  • Complimentary WiFi

  • Close to The White House, The Capitol, Memorials, The National Monument, Smithsonian Museums

  • Closest airport- Reagan National Airport (15 Minutes)

  • McPherson Metro 1 block away

Akomodasi kami

Lokasi hotel

Sofitel Washington DC Lafayette Square

806 15th Street NW
20005 WASHINGTON
United States

GPS:38.900385, -77.033594

Telepon
Fax +1 202-730-8500

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Opaline Bar and Brasserie

Opaline invites you on a culinary journey through the heart of Paris. Experience the essence of French cuisine in a refined setting. From delicate pastries to exquisite entrées like Ratatouille, every dish is a celebration of French art de vivre.

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Peringkat ALL  4.4/5  2.694 ulasan

Peringkat TripAdvisor  4.5/5  3.914 ulasan

Sertifikat keunggulan 2023

The hotel needs a facelift for the price

Catatan Tripadvisor 3.0/5

MaMaBrooklyn_NewYork Ulasan TripAdvisor tersertifikasi

Our recent stay at Sofitel DC marked our second visit, the first being five years ago. Chosen for its boutique appeal, this time around, the experience left us with mixed feelings. The hotel's familiar ambiance and welcoming staff made it a convenient choice for our visit to our daughter who is in college in DC. Located centrally, it offers easy access via Uber or the metro. While cleanliness is a strong suit, the aging elements are hard to ignore. The mattress on the pull-out hadn't been updated in five years and burn stains on the furniture hinted at a need for refurbishment. I hope this review flagging these issues, result in a necessary facelift. The bathroom, although clean, displayed signs of wear with outdated hardware and aging caulking. Though the Sofitel offers comfort, the lack of updates impacted the overall experience. The pricing, unfortunately, seems high in comparison to other options in the area. In summary, Sofitel DC's charm is shadowed by overdue updates. It remains a decent stay but falls short of justifying its premium pricing amidst competitors.

Dear MaMaBrooklyn, Thank you for taking the time to share your detailed feedback following your recent stay at Sofitel DC. We genuinely appreciate your loyalty as a returning guest and value your insights into your experience. We're delighted to hear that the familiar ambiance and welcoming staff made your stay convenient, especially during your visit to your daughter in college. We understand the importance of a central location, and we're glad our proximity to transportation options contributed to your overall convenience. Your candid observations regarding the aging elements have not gone unnoticed. We apologize for any inconvenience caused by the condition of the pull-out mattress and the furniture. Please be assured that your comments regarding the need for refurbishment have been shared. We appreciate your keen eye for cleanliness, and we apologize for any signs of wear in the bathroom. Your feedback on outdated hardware and aging caulking is duly noted, as our goal is to provide a comfortable environment for our guests. We sincerely appreciate your loyalty and hope that you will consider giving us another opportunity next time to come to visit your daughter in Washington DC. Thank you once again for sharing your thoughts with us. We look forward to the possibility of welcoming you back to Sofitel DC in the future. Warm regards, Veronique Stalport

No Respect For Military Personnel

Catatan Tripadvisor 1.0/5

Frank R Ulasan TripAdvisor tersertifikasi

The hotel offers a discount for current and retired military personnel. I booked a room and asked for the discount being retired from the Air Force. When I checked in to the hotel they had downgraded my room without telling me. We ended up in a room with no view and broken worn out furniture. The refrigerator was for bottles only. It had no shelves, only racks. The desk was battered and an easy chair was torn and worn out. We went to the front desk to complain and they told us to take it or leave. They treated out like garbage all because we asked for a military discount that they advertise on their web site. That’s how they thank you for your service.

Dear FrankrT383MB, I sincerely apologize for the disappointing experience you had during your recent stay at our hotel. I want to express my gratitude for your service in the Air Force, and I am genuinely sorry that we fell short of honoring that service during your visit. First and foremost, I want to extend my sincerest apologies for the oversight in downgrading your room without proper communication. This was in no way a reflection of the respect and appreciation we have for our military personnel. I understand how important it is to feel valued, especially when availing the military discount we proudly offer. I am truly sorry for the condition of the room you were assigned, as it does not meet the standards we aim to provide to all our guests. Regarding the interaction at the front desk, I am deeply disappointed to hear that you felt mistreated and that our staff did not handle the situation appropriately. I want to assure you that this does not align with our values. Please accept our sincere apologies once again, and thank you for bringing these issues to our attention. We genuinely value your feedback as it helps us improve and provide a better experience for all our guests. Thank you for your understanding, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Kind Regards, Veronique Stalport

Five-Star Service - Thanks Kelvin!

Catatan Tripadvisor 4.0/5

Compass22367188179 Ulasan TripAdvisor tersertifikasi

My wife and I recently stayed at Sofitel's Lafayette Square property and were treated to a beautiful stay. It is an excellently maintained property in a great location; you can't go wrong staying here. More importantly, we would like to spotlight Sofitel's on-site restaurant's (Opaline) maitre d', Kelvin. We had a disastrous experience with one of DC's finer restaurants on our first night and walked out due to the chaotic environment. Upon returning to the hotel for a last-chance attempt at making a dinner service, our frustrations evaporated. Kelvin sensed we were beaten down, and upon hearing our experience, he made sure our dinner was nothing short of top-notch. We were sat immediately, given priority, and treated with the utmost hospitality. Kelvin, thank you again from John and Kelley. See you soon!

Dear John and Kelley, Thank you so much for the wonderful comment. We are so happy to read to you had a wonderful stay and loved the hotel location, but specially the service that Kelvin provided after your negative experience in another restaurant. We are so delighted that he went above and beyond to make your dinner experience a success and turned around your evening. Our team strives to create a luxurious atmosphere and offer excellent service that make our guests feel right at home. We look forward to welcoming you back very soon and will ensure to share your wonderful comment with Kelvin and the team! Kind Regards, Veronique Stalport

Well presented and quality food

Catatan Tripadvisor 5.0/5

Daniel M Ulasan TripAdvisor tersertifikasi

I had dinner at the Sofitel whilst on a business trip to Washington DC. The food was brilliant and the staff were very attentive and friendly. A special thank you to Bibisha who looked after me very well. Would recommend and return next time i'm visiting.

Bonjour, Thank you very much for the fantastic review! We are so happy to read that you had a fantastic experience in Opaline and enjoyed both the food and service. We will ensure to share your feedback with Bibisha! Looking forward to welcoming you back soon for another great dinner, The Sofitel Team

Great location and that is what you are paying for, expect to be disappointed by everything else.

Catatan Tripadvisor 2.0/5

Jonathan C Keluarga - Ulasan TripAdvisor tersertifikasi

We won’t be back. The place is not kept up well. It does have a great location which is why I gave it 2 stars. One out of the three elevators were not working the entire week. Be prepared to wait often for an elevator and make a ton of stops. Avoid the 12 floor at all costs. There were 5-6 pieces of trash on the floor and table by the elevators on 12 that were there the entire week. Housekeeping for the room was good, only the common areas seemed to be ignored. We were empty on body wash for 3 days of our stay, no matter how many people I asked. As of checking just now it is still out. We had to use the shampoo for body wash, no big deal. The kitchen was closed one day entirely because of a fire. That is scary. Safety standards?? The bar closed at 9:30. Another review reply mentioned they would stay open if guests were there. This is not true. There were over 20 guests two nights ins row and they announced last call was sharply at 9:30. The bartenders were amazing and very friendly! The tea and coffee section were out of cups a few days fairly early. I was able to go get one from my room then come back down. This did take a while due to the elevators. I assume they are short staffed and can fix this at some point but the staff didn’t seem to care about anything.

Dear Jonathan C, We are sorry to hear that your experience at our hotel was not up to your expectations. We appreciate you taking the time to provide us with your feedback, as it helps us to improve our services. We failed to execute a seamless experience and I wanted to let you know that proper follow up will be conduct. We apologize for the lack of amenity replenishment, in both your bathroom and during morning coffee service in the lobby. We are very sorry to hear about the lack of cleanliness in the public area, as this is the not the standard we pride ourselves on. The issue with the broken elevator has been addressed, it has been repaired and is now working properly. We appreciate your feedback regarding the kitchen being closed. We take the safety of our guests very seriously and are working to ensure that this type of incident does not happen again. We are glad to hear that you enjoyed the service of our bartenders. We appreciate your feedback and will pass it on to them. Our apology again for all the inconvenience you experienced during your stay. We hope that you will give us another chance to show you that we can provide you with a positive experience. Sincerely, Veronique Stalport

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 733 ulasan 9.6/10 Lokasi
  • 1.108 ulasan 7.1/10 Kamar
  • 1.170 ulasan 8.6/10 Pelayanan
  • 34 ulasan 5.2/10 Internet
  • 367 ulasan 7.7/10 Kebersihan
  • 252 ulasan 5.9/10 Fasilitas
  • 173 ulasan 6.4/10 Sarapan
  • 6 ulasan 6.4/10 Keberlanjutan

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