Mercure Hotel Garmisch-Partenkirchen 4성

고객 평점 (ALL 평가) 4.1/5 746 리뷰

Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4

호텔설명

호텔 추가 정보

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

숙박

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객실 1

호텔 위치

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
독일

GPS:47.491116, 11.112724

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  746 리뷰

TripAdvisor 평가  3.5/5  957 리뷰

Beautiful setting, let down by maintenance, housekeeping, and lack of follow-up

트립어드바이저 평점 3.0/5

xytizs TripAdvisor 인증 리뷰

Dear guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet your expectations. Please be assured that we take your comments seriously and are addressing the issues you mentioned with housekeeping, staffing, and follow-up procedures. Regarding the sauna, it opens from 3:00 PM as most guests enjoy exploring Garmisch-Partenkirchen earlier in the day, but we are always happy to accommodate individual requests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Eva Binder Direktorin

Average chain hotel

트립어드바이저 평점 3.0/5

gaetanob629 TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful reception team, the excellent WiFi, and the plentiful breakfast. We understand that the size and atmosphere of a large hotel can sometimes feel less personal, and we regret that you experienced this as a “cold” feeling during your stay. Please know that we continually strive to create a warm and welcoming environment for all our guests. Regarding the room size, we appreciate your comments and will review our room configurations to see how we can better accommodate groups of three comfortably. Your feedback is very important to us as it helps improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Eva Binder General Manager

No customer service at all

트립어드바이저 평점 2.0/5

Sarah J TripAdvisor 인증 리뷰

Dear Guest, Thank you for your feedback. I’m very sorry to hear about your disappointing experience with our front desk and kitchen service. We strive to warmly welcome all guests, especially our Diamond members, and regret we missed the mark. We understand that the lack of air conditioning during hot days affected your comfort and are working on improvements. Your comments about the hotel’s condition are appreciated and help us improve. We hope to have the chance to welcome you back for a better stay. Best regards, Eva Binder General Manager

I recommend

트립어드바이저 평점 5.0/5

Minakhina N TripAdvisor 인증 리뷰

Dear valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed the beauty of our rooms, the cozy pool and sauna, and especially the Ronnefeldt tea – it’s always a pleasure to meet a true tea connoisseur! Your appreciation for these details means a great deal to us. At the same time, I’d like to sincerely apologize for the experience you had at reception. We take your feedback seriously and will use it constructively to improve our training and service quality. Your recognition of Ms. Maryna and Mr. Vladyslav truly warms our hearts. We are proud to have such dedicated and professional team members. I will personally pass on your kind words to them – I’m certain they will be deeply appreciated. It is indeed the care and attentiveness of team members like Maryna and Vladyslav that help create the welcoming atmosphere we strive for. Thank you again for highlighting their efforts and for recommending our hotel. We hope to welcome you back to Garmisch soon! Warm regards, Eva Binder General Manager

uncomfortable

트립어드바이저 평점 2.0/5

JacekWawrzyniuk 가족 - TripAdvisor 인증 리뷰

Dear valued guest, Thank you for sharing your feedback regarding your stay with us. We truly regret that the swimming pool was unavailable during your visit and that the alternative arrangement caused you discomfort. We completely understand your frustration, as you chose our hotel for the convenience of having the pool on-site after a day of skiing. Unfortunately, despite our best efforts and an expedited 24-hour express delivery, the replacement part for the pool took longer to arrive than anticipated. We deeply regret this situation and would have preferred to offer you a more seamless experience. Please accept our sincerest apologies for the inconvenience this caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regards, Eva Binder General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 467 리뷰 8/10 위치
  • 878 리뷰 6.5/10 객실
  • 685 리뷰 7.2/10 서비스
  • 8 리뷰 8.4/10 인터넷 가격
  • 588 리뷰 8.8/10 조식
  • 351 리뷰 3.8/10 안락함
  • 307 리뷰 6.1/10 레스토랑
  • 305 리뷰 6.3/10 청결도

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