Mercure Hotel Garmisch-Partenkirchen 4성

고객 평점 (ALL 평가) 4.2/5 767 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

호텔설명

호텔 추가 정보

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

숙박

호텔 위치

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

전화
팩스 +49 8821 74268

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  767 리뷰

TripAdvisor 평가  3.5/5  939 리뷰

uncomfortable

트립어드바이저 평점 2.0/5

JacekWawrzyniuk 가족 - TripAdvisor 인증 리뷰

Good day, I spent my vacation in your hotel from 18 to 21.02.2025. On 18 and 19.02 the swimming pool was not available. You suggested a swimming pool in another hotel, unfortunately it was an uncomfortable situation for me. I booked your hotel precisely for this reason, so that after skiing I would not have to get dressed, get in the car and go to the swimming pool. In such a situation I would pay for another cheaper hotel and I would commute to the swimming pool in the area. In my opinion I should receive financial compensation for this situation.

Absolutely worst customer service with the most rude staff!

트립어드바이저 평점 1.0/5

viral s Couples - TripAdvisor 인증 리뷰

Our nightmare started right from the point of checking in. The lady at the front desk was extremely rude when we asked for check in she categorically denied it saying that rooms were still not ready. However, within a minute she allocated a room to other guest. We were checked in only when we raised this issue of racism. Similarly, we were denied in-room dining dinner during our stay stating that the kitchen was shut for at 9pm (we sought to order at 9.20pm). However, the in-room dining menu clearly mentioned that it was available till 10pm. And during this entire episode, the staff and the reception lady was extremely rude and disrespectful. This has been clearly the worst hospitality experience that we had and because of this, we are not going to renew our Accor Silver or higher tier membership. Would strongly urge the management that they take disciplinary actions against uncouth employees so that guests can have some degree of respect.

Dear viral s, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We deeply regret the challenges you faced during check-in and with in-room dining, as well as any unprofessional behavior you encountered. Please rest assured that we take such concerns seriously and will address them with our team to ensure improvements in service and guest care. We hope you will give us another opportunity in the future to provide you with a better experience. Best regards, Eva Binder General Manager

Not the best. Friendly but not a 4 star

트립어드바이저 평점 2.0/5

Debbie L TripAdvisor 인증 리뷰

Currently staying here the building and lobby are lovely and staff greeted me warmly and were extremely kind. Sadly that’s where it stopped being 4 star in my opinion. The room I’m in is incredibly dated. My bed(s) have been made up as a double in the standards style of the region with two single covers. I’m glad they have as the single is a child size not a full size single. Beds fairly comfortable at first but not the best. Room clean. Decor very dated. Bathroom also very dated. light not working in the bathroom but reception quick to offer a repair (edit: day 3 still not repaired) But in the two rooms (standard double) i booked neither room has curtains that actually fit the window leaving a 10-12” gap. The food smells good but have to book. Breakfast good. Not convinced this is a 4 star room…. If you stay here don’t expect 4 star looks despite the so far 4 star service

Dear Guest, Thank you for your feedback. We’re pleased that you found our staff kind and welcoming, as excellent service is our priority. We regret that the room’s decor, bed setup, and curtains did not meet your expectations and apologize for the delayed bathroom repair. Your comments are noted, and we are actively working on updates to enhance guest comfort. We’re glad you enjoyed the breakfast and appreciate your understanding of our dining reservation policy. We hope to welcome you again in the future and provide an improved experience. Best regards, Eva Binder General Manager

Average hotel

트립어드바이저 평점 3.0/5

Wongosari TripAdvisor 인증 리뷰

Cons : 1/ located next to Partikenchen street where you can find beautifully painted buildings. 2/ beside a supermarket. 3/ there is ample parking on-site right in front of the hotel. 4/ Room is quiet and clean. 5/ Wifi is good. 6/ Service is friendly and helpful. Cons : 1/ Bed and pillows are too soft. Hotel provided 2 free additional pillows upon request. 2/ Hotel is old but meets the basic needs of a hotel. 3/ Breakfast place crowded due to limited space.

Dear Wongosari, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our convenient location, the cleanliness of your room, and the friendly service from our staff. It’s great to know that our Wi-Fi met your needs! We also appreciate your constructive comments. We understand that the softness of the bed and pillows may not suit everyone, and we’re pleased to hear that our team was able to provide additional pillows for your comfort. We're actively looking into ways to enhance our breakfast area to ensure a more pleasant experience for all our guests. Your insights are invaluable to us as we strive to improve, and we hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Eva Binder General Manager

응대가 엉망

고객 평점 1.0/5

익명 1인 - 전체(All) 통지 확인

응대가 엉망입니다. 바바리안 알프스 스탑오버 패키지를 구매했는데, 해당 패키지에 대해 모두가 모르고 있었습니다. 수 차례 문의한 후에야 런치 박스를 받을 수 있었습니다 와이파이도 되지 않았습니다. 창문도 잘 열리지 않아서 더웠습니다.

Dear Kyusun L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 484 리뷰 8.7/10 위치
  • 941 리뷰 6.9/10 객실
  • 743 리뷰 7.4/10 서비스
  • 660 리뷰 9.2/10 조식
  • 383 리뷰 4.7/10 안락함
  • 341 리뷰 7.1/10 청결도
  • 151 리뷰 4.7/10 편의 시설

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호텔 보기
Garmisch-Partenkirchen 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.