Mercure Hotel Garmisch-Partenkirchen bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 720 ulasan

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Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Deskripsi

Keistimewaan hotel

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Akomodasi kami

Lokasi hotel

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telepon
Fax +49 8821 74268

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

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Peringkat ALL  4.2/5  720 ulasan

Peringkat TripAdvisor  3.5/5  927 ulasan

Not the best. Friendly but not a 4 star

Catatan Tripadvisor 2.0/5

Debbie L Ulasan TripAdvisor tersertifikasi

Currently staying here the building and lobby are lovely and staff greeted me warmly and were extremely kind. Sadly that’s where it stopped being 4 star in my opinion. The room I’m in is incredibly dated. My bed(s) have been made up as a double in the standards style of the region with two single covers. I’m glad they have as the single is a child size not a full size single. Beds fairly comfortable at first but not the best. Room clean. Decor very dated. Bathroom also very dated. light not working in the bathroom but reception quick to offer a repair (edit: day 3 still not repaired) But in the two rooms (standard double) i booked neither room has curtains that actually fit the window leaving a 10-12” gap. The food smells good but have to book. Breakfast good. Not convinced this is a 4 star room…. If you stay here don’t expect 4 star looks despite the so far 4 star service

Dear Guest, Thank you for your feedback. We’re pleased that you found our staff kind and welcoming, as excellent service is our priority. We regret that the room’s decor, bed setup, and curtains did not meet your expectations and apologize for the delayed bathroom repair. Your comments are noted, and we are actively working on updates to enhance guest comfort. We’re glad you enjoyed the breakfast and appreciate your understanding of our dining reservation policy. We hope to welcome you again in the future and provide an improved experience. Best regards, Eva Binder General Manager

Average hotel

Catatan Tripadvisor 3.0/5

Wongosari Ulasan TripAdvisor tersertifikasi

Cons : 1/ located next to Partikenchen street where you can find beautifully painted buildings. 2/ beside a supermarket. 3/ there is ample parking on-site right in front of the hotel. 4/ Room is quiet and clean. 5/ Wifi is good. 6/ Service is friendly and helpful. Cons : 1/ Bed and pillows are too soft. Hotel provided 2 free additional pillows upon request. 2/ Hotel is old but meets the basic needs of a hotel. 3/ Breakfast place crowded due to limited space.

Dear Wongosari, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our convenient location, the cleanliness of your room, and the friendly service from our staff. It’s great to know that our Wi-Fi met your needs! We also appreciate your constructive comments. We understand that the softness of the bed and pillows may not suit everyone, and we’re pleased to hear that our team was able to provide additional pillows for your comfort. We're actively looking into ways to enhance our breakfast area to ensure a more pleasant experience for all our guests. Your insights are invaluable to us as we strive to improve, and we hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Eva Binder General Manager

Pleasant stay

Catatan Tripadvisor 5.0/5

Paul D Couples - Ulasan TripAdvisor tersertifikasi

We recently stayed for three nights on a bed and breakfast basis.On arrival day we were earlier than planned. The male and female receptionists were very kind and helpful and we could use the facilities pending check in. A short while later our roon was ready and the lady was on duty, she was very helpful spoke english and gave us some helpful information about the area as it was our first time visit. Our room was bright and clean and the bed was very comfy. The swimming pool was great as we both enjoy swimming. One thing to bare in mind is the showers and changing are mixed so hire a robe from reception so you can shower in your room . We didnt eat in the hotel in the evenings as we ate out in a few of the establishments on Ludwigstrasse which is left of the hotel. We had breakfast and always found plenty we liked. Its also around a 15 minute walk to the Olympic ski jump centre and a 5 minute drive to the railway stn for Zugpitze mountain. All the staff we encountered were polite and professional. If ever in the area again my wife and I agreed we would stay again .

Dear Paul D., Thank you for your wonderful feedback! We are delighted to hear that you had a pleasant stay with us and that you were well taken care of by our team. It’s great to know that you enjoyed your room, the swimming pool, and our breakfast offerings. We also appreciate your feedback on the shower and changing facilities, which we will consider for future improvements. We would be thrilled to welcome you and your wife back should you return to the area. Thank you once again for your kind words! Best regards, Eva Binder General Manager

Complain Review

Catatan Tripadvisor 1.0/5

Sulaiman A Ulasan TripAdvisor tersertifikasi

Dear Mercure Hotel Garmisch-Partenkirchen Management, I am writing to bring to your attention an unfortunate issue that occurred during my recent visit to your hotel 25 Jun 2024 (midnight) . My friends and I arrived in Garmisch late at night, and we approached your front desk in hopes of securing two rooms for the night. Upon arrival, we respectfully inquired about room rates and the possibility of any available discounts. Unfortunately, the receptionist took an unexpected turn. The receptionist on duty responded not only with a refusal but also raised their voice and rudely demanded that we leave the hotel. This reaction was both surprising and disappointing, especially considering the late hour and our polite approach. I am compelled to communicate this to you not out of grievance but in the hopes that this may be an isolated issue not reflective of the hotel's standards. Garmisch-Partenkirchen, being renowned for its hospitality, and this being our first visit, it was disheartening to face such a reception. I believe in constructive feedback and hope that this incident will be investigated to prevent future occurrences that could tarnish the reputation of your esteemed hotel. Thank you.

Dear Guest, Thank you very much for taking the time to write a report about our hotel and our service, because it is very important for us to find out what guests think about our hotel. This is the only way we are able to maintain our service offering at a consistently high level and to correct any errors and deficiencies immediately. We are very sorry to read that we did not manage to meet your expectations this time and you can be assured that we will follow up on your comments in detail, as our greatest goal is to offer our guests an all-round pleasant stay. We would be very happy if you would consider us again for your next stay in Garmisch-Partenkirchen. Best regards Eva Binder General Manager

Repeat stay

Catatan Tripadvisor 5.0/5

danny r Couples - Ulasan TripAdvisor tersertifikasi

Stayed 3 x before and this time all went great,check in and out professional,room upgraded and breakfast was included,have good selections,maybe little crowded but ok.If I remember correctly prior to this stay parking was free and now 9 euros

Dear danny r, Thank you so much for loyality and for your wonderful review ! It is brilliant to read that you enjoyed your recent stay with us to the fullest. We look forward to welcome you back and wish you all the best in the meanwhile! Warm regards from our Mercure Hotel Garmisch-Partenkirchen, Eva BInder General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 475 ulasan 8.5/10 Lokasi
  • 920 ulasan 6.9/10 Kamar
  • 742 ulasan 7.4/10 Pelayanan
  • 5 ulasan 5.9/10 Internet
  • 633 ulasan 9.2/10 Sarapan
  • 374 ulasan 4.3/10 Kenyamanan
  • 346 ulasan 7.2/10 Kebersihan
  • 335 ulasan 6.4/10 Suasana

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.