Mercure Hurghada Hotel 4성

고객 평점 (ALL 평가) 4.5/5 590 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, 이집트

호텔설명

호텔 추가 정보

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

숙박

호텔 위치

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
이집트

GPS:27.132575, 33.828042

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  590 리뷰

TripAdvisor 평가  4.6/5  8,068 리뷰

Truly Exceptional

트립어드바이저 평점 5.0/5

Ema G TripAdvisor 인증 리뷰

One year on and I have been wanting to write this review - from the moment I arrived at the Mercure Hurghada reception – the atmosphere was ambient and luxurious. Excellent service from the two staff members at reception (one of those Mr Ahmed Hassan) who were very welcoming and did everything they can to give us an amazing holiday. The main highlight for me was the beach. It was sandy and large with plenty of sunbeds – I liked the happy juice bar which makes very nice smoothies on the beach. The views and scenery from the room and within the hotel were beautiful. Room always clean and nice landscaping. Thank you to Mr Harby Attia who was very friendly and helpful. Plenty of food options and tasty at the buffet – curry, fish, cakes and the station with pizza/pastries was delicious - Thanks to chef Ahmed Taha and Hamdy Elsayed. Everything was a very high standard and made my holiday memorable – please see photos and thank you.

Don’t stay here >consider bad reviews first-not worth money- mercure changing to Movenpick

트립어드바이저 평점 1.0/5

P M TripAdvisor 인증 리뷰

While this hotel Mercure is changing to Movenpick! I would like to inform anyone thinking to pay four hard earned money on another hotel, some tips on similar hotels below vvv We were reluctant to book Mercure due to bad reviews, while we enjoyed our first few days we were soon disappointed by unruliness Egyptian national big family group. Checking in: we checked in online, but reception takes long, with long queues annd small room due to refurbishment, and it not so smooth. The room is nice, facilities are nice and small which we like. Breakfast and dinner are nice, lunch is to be desired. WiFi is terrible even in the rooms, cuts off and low. Had to use our roaming many times. Kids club and activities are nice and the staff are very nice. Nearby horse/camel stable are great, we used them 3 times. No complaints. Funfly water sports was great, we went snorkeling. Spa was nice, small but overall nice. Further into our stay we upgraded. No problem for us. However, when you see other local Egyptian family up to 9 persons on B&B package according to their wrist bands, trying to sneak free food from snack bar and eating it in the main swimming pool, while fully clothed women and men alike. At first they are turned away by snack bar staff then management allows them. Tourists filming in disgust and complaints go unnoticed! Staff claim there’s a misunderstanding, these mentioned guests pay by check for food/beverage which is nonsense as it costs up to 1,000 LE x 9 for dinner and snack bar individual prices. Do you think local Egyptians will pay his much???? Yet they happy to charge us foreign/europeans! Save your money on other hotels nearby. We love Hurghada, Tips on nearby hotels book early for good deals->>>we previously had excellent services in Jaz hotels Makadi, Rixos and tropital, beaches in those hotels better kept than Mercure soon to be Movenpick.

Dear Valued Guest, Thank you for sharing your experience during your stay at Mercure Hurghada Hotel. We appreciate your feedback, as it provides us with valuable insights into our guests' expectations and perceptions. We are pleased to hear that you enjoyed several aspects of your stay, including the room, facilities, and the positive interactions with our staff. However, we regret to learn that your experience was marred by the challenges you encountered during check-in and the issues with WiFi connectivity. We understand that smooth check-in and reliable internet access are crucial for our guests, and we are continuously working to enhance these services. Regarding your observations about the behavior of other guests, we take all feedback about guest conduct seriously and aim to uphold a respectful atmosphere for everyone at our hotel. We will address this concern through our internal channels to ensure a pleasant environment for all our visitors. Best regards, Bassant Saad Guest Experience Manager

Good

트립어드바이저 평점 5.0/5

Sara B TripAdvisor 인증 리뷰

Mercure hotel is amazing, I travelled alone and they made me feel like at home! The buffet it has a lot of variety, the waiters take care of you everyday with a big smile. The private Beach full of fish to snorkel, the pools and all the bars are just perfect. Lasta but not least... Animation Team is great! Always dancing, trying to make you feel Happy and confortable... Yesterday I went party to Hurghada and It was the BEST night ever!! Thanks CJ and Kadir! :)

Dear Sara B, Thank you for your wonderful feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you felt at home and enjoyed our diverse buffet, attentive service, and the vibrant atmosphere created by our animation team. It is gratifying to know that you had a memorable night in Hurghada, and we appreciate your kind words about our staff, especially CJ and Kadir. Your positive experience encourages our team to continue providing exceptional service and creating joyful moments for our guests. We look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Mercure hotel review

트립어드바이저 평점 5.0/5

madanur1999 TripAdvisor 인증 리뷰

Very nice hotel, very nice bulding, the workers are super friendly , thank you Cj kimmich from the animation team he was very kind!!!

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you appreciated our facilities and the friendliness of our staff, especially Cj Kimmich from the animation team. Your feedback is invaluable to us. Kind Regards Bassant Saad Guest Experience Manager

So good

트립어드바이저 평점 5.0/5

Andrei Vlad M TripAdvisor 인증 리뷰

Super staff, especially the entertainment staff (CJ is VIP), good food, clean( very important for my family). All in all it was pleasant time here!

Dear Andrei Vlad M, Thank you for your kind words regarding our staff, especially CJ from the entertainment team. We are delighted that you enjoyed the food and found our facilities clean, as we strive to provide a pleasant experience for all our guests. Best regards, Bassant Saad Guest Experience Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 841 리뷰 9/10 위치
  • 1,712 리뷰 8.3/10 객실
  • 3,481 리뷰 9.3/10 서비스
  • 178 리뷰 5.7/10 인터넷 가격
  • 1,993 리뷰 8.3/10 레스토랑
  • 1,517 리뷰 9.3/10 해변
  • 1,007 리뷰 9.1/10 청결도
  • 929 리뷰 8.7/10 편의 시설

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