Sofitel Winter Palace Luxor 5성

고객 평점 (ALL 평가) 4.8/5 271 리뷰

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Sofitel Winter Palace Luxor - Image 1
Sofitel Winter Palace Luxor - Image 2
Sofitel Winter Palace Luxor - Image 3
Sofitel Winter Palace Luxor - Image 4
17 Cornish El Nile Street, Luxor, 11 432 LUXOR, 이집트

호텔설명

호텔 추가 정보

  • Where the iconic discovery of the Tutankhamun's tomb was announced

  • Unmatched location on the shores of the Nile & 5 minutes from Luxor Temple

  • Resort-style Palace overlooking the botanical garden Oasis

  • Once-in-a-lifetime experiences including a breakfast Felucca cruise on the Nile

  • Unique Afternoon Tea experiences at the Victorian Lounge

숙박

호텔 위치

Sofitel Winter Palace Luxor

17 Cornish El Nile Street, Luxor
11 432 LUXOR
이집트

GPS:25.6965, 32.63737

전화
팩스 +20 95 2374087

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  271 리뷰

TripAdvisor 평가  4.6/5  3,454 리뷰

Great Location

트립어드바이저 평점 4.0/5

EEC56 TripAdvisor 인증 리뷰

This is an old grande dame. It is elegant and has a long history, formerly a palace. We had a room facing the Nile with a balcony, which was lovely. The bathroom was not good for my husband, who is 83 with some mobility limitations. There were no handles on the wall to get in and out of the shower, which was located above a wonderfully deep soaking tub. The marble floors were slippery. Perhaps ask for a handicap accessible room if you have concerns. The grounds were gorgeous as was the huge pool, which was heated to somewhere between 85-90 degrees. Breakfast was very nice and very elegant. Beware drinks in the bar are very, very pricey! Only Egyptian wines available and imported spirits - a martini was 40 USD!

Amazing service and lovely hotel

트립어드바이저 평점 5.0/5

Sepehr S TripAdvisor 인증 리뷰

World class service , amazing hotel . They arranged medication dropoff and preordered room service . Sara was particularly helpful and fantastic - will definitely return!

Not a 5 stars hotel

트립어드바이저 평점 2.0/5

Marie Therese B TripAdvisor 인증 리뷰

Unfortunately, my experience at the Winter Palace Luxor was very disappointing and far below what I would expect from a 5-star hotel. The breakfast experience was particularly poor. There were no accommodations for lactose-intolerant guests, and none of the ingredients were clearly labeled. This made it very confusing and stressful to know what was safe to eat, which is unacceptable for a hotel of this standard. The quality of the bakery items was also extremely disappointing. The bread and pastries were not fresh and tasted poor, and I would strongly suggest reconsidering the pastry chef or bakery standards. Cleanliness at the restaurant was another major issue. I encountered dirty cups and teapots, which seriously raises concerns about hygiene and attention to detail. Overall, the service, food quality, and cleanliness do not reflect a 5-star hotel in any way. Given the hotel’s reputation and pricing, this experience was genuinely surprising and disappointing. I would not recommend this hotel unless significant improvements are made.

Superb

트립어드바이저 평점 5.0/5

Rebecca G TripAdvisor 인증 리뷰

The opera suite is superb. Mohamed is lovely. Nothing too much and service. Five star! Will come again. Highly recommend

Not as 'refined' as advertised but willing to work on it.

트립어드바이저 평점 3.0/5

Cheryl L TripAdvisor 인증 리뷰

This review is a modified version of what I wrote in December, following my High Tea experience at the Winter Palace. Below you will see my original review and then what I have added to it in response to the interaction with Wassem, customer service manager below that. ------------------------------------------------------------------------------------------------------------------- This is exactly what I fed-back to the establishment; Dear Sofitel Winter Palace I am writing to provide feedback on a rather disappointing high tea we have just experienced with you. As part of our Christmas Day celebrations, myself and my two daughters decided to spend a few hours experiencing what we imagined your establishment was famed for: quality and sophistication. Whilst the architecture, gardens and interior decor certainly lived up to this and the sandwiches were good, the desserts were awfully poor quality. We could find nothing ‘refined’, as advertised, in the artificial cream which filled the tartlets and which accompanied the scone nor the ‘jam’ which was a low grade, excessively sugary blend, totally void of real fruit. I am sorry to say that I will be reviewing your provision online, as I have presented it to you here and will not be recommending this as an experience. Customers expect a great deal more in terms of quality produce and sophistication: most of that provided as ‘high tea’ at the Sofitel Winter Palace simply fell spectacularly short. Regards ------------------------------------------------------------------------------------------- Following my review, Wassem the customer service manager contacted me by telephone and we were able to chat over the situation. It is rare that a hotel takes responsibility like this. I think many just want you to hide with embarrassment. However, Wassem explained that they had discussed the review at manager level and wanted to take on board, and action the feedback. She invited us back for another High Tea. Unfortunately, we were heading to Aswan so could not re-visit the Winter Palace. Wassem suggested we experience the High Tea at the Old Cataract. She arranged that for us and we spent a few hours soaking in the atmosphere and the fabulous food there. When I say that it was nothing short of splendid, I truly mean that, as measured against a European standard. I will not fully review the Old Cataract here. I contacted Wassem again to thank her for showing us the quality that the Sofitel can attain. At that time, she asked, respectfully, if I would consider changing or removing the review of the Winter Palace. I replied that I would not delete the review or change my rating (as the experience was not a great one) but that I would modify it to include detail of the customer service follow up as this was superb and only fair that I comment on that. Done!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 272 리뷰 9.6/10 위치
  • 363 리뷰 7.6/10 객실
  • 556 리뷰 9.2/10 서비스
  • 6 리뷰 7.7/10 인터넷 가격
  • 369 리뷰 8.3/10 편의 시설
  • 264 리뷰 8/10 분위기
  • 131 리뷰 8.8/10 조식
  • 77 리뷰 5/10 가격 대비 가치

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