ibis Pau Lescar 3 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.4/5 496 Bewertungen

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Beschreibung

Hotel-Extras

  • Freundlicher Empfang rund um die Uhr, Hygienemaßnahmen

  • Entspanntes und modernes Ambiente in einem klimatisierten Hotel

  • .

  • .

  • Kostenlose eigene und sichere Außenparkplätze

Unsere Unterkünfte

Lage des Hotels

ibis Pau Lescar

rond-point route de Bayonne
64230 LESCAR
Frankreich

GPS:43.31857, -0.42409

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • Zimmerservice

Frühstück

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.4/5  496 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  292 Bewertungen

Zero Customer Service

Note Tripadvisor 1.0/5

Neil_Burgin_Two Familie - Zertifizierte TripAdvisor Bewertung

Was originally booked at the sister hotel, the Novotel. They contacted me on the day of arrival to say their aircon was broken and they had no fans. These things happen. We understand that. They out booked us to the ibis. There was no gesture of goodwill, not even the offer of complimentary breakfast. An ibis next to a car dealership is not the same as a Novotel with a swimming pool and views of the park. We gave them 3 opportunities to make a gesture of goodwill but they refused saying they had internal politics. Not impressed at all. We asked for the Accor customer service email address but they just ignored us / pretended not to understand.

Excellent hôtel, équipe accueillante et professionnelle

Note Tripadvisor 5.0/5

115fran_oisv Zertifizierte TripAdvisor Bewertung

Excellent séjour dans cet hôtel très bien agencé, avec une jolie terrasse et des espaces communs bien conçus. Les chambres sont bien isolées des bruits extérieurs. Par coïncidence, j'ai eu le privilège de séjourner à l'hôtel en même temps que 2 équipes du Tour de France qui faisait étape à Pau; l'équipe de l'hôtel était donc fortement mobilisée par cet événement annuel exceptionnel, malgré cela, le modeste client que j'étais a également été très bien accueilli...

Gutes Preis-Leistungsverhältnis

Note Kundenmeinungen 3.5/5

Anonym Paare - Bestätigte Mitteilungen ALL

es wäre allerdings schön gewesen, wenn wir zwei Decken, wie am Freitag erbeten, bekommen hätten. Darauf kam niemand mehr zurück während des Aufenthaltes. Sonst alles sauber und gut.

Dear MANUEL S., We very much appreciate your comments regarding your stay at the ibis Pau Lescar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception Team

Management refused to honor a confirmed booking.

Note Tripadvisor 1.0/5

73P-Alex Zertifizierte TripAdvisor Bewertung

I made a confirmed booking for this Ibis back in December 2023. I middle of March, they wrote to me that they were full and would not honor my booking, even being for the moment Accor All Gold. They only proposed to downgrade me to an Ibis Budget with zero compensation. Part of the room was already paid using points. I raise the issue that they should find me an alternative in a equivalent or better hotel. They offered me another Ibis, but how ridiculous is this, they wanted me to pay the difference! Tons of email exchange. Management is clearly dishonest and of bad faith! They tried to claim a Black out date! But I had a confirmed booking...and they took over two month and half to reach to me. Avoid this place if you can! Accor should not allow this kind of one sided dishonest behavior from a property.

Dear Customer, The dates on which your reservation was made are considered BOD (black out dates) because they are blocked for a special event planned from year to year. Customers with their ACCOR card unfortunately have the option of booking by forcing their reservation. The latter is forced on the reservation system, and when we manually check the reservations date by date, we notice this overreservation. This is why we have warned you as soon as possible. We are not responsible for the ACCOR system, we suffer technical problems, just like you. Sincerely, Florence | Sales & Reception Referent

Air conditioning defective, no reduction in price or notice at check-in.

Note Tripadvisor 1.0/5

Radondirk Paare - Zertifizierte TripAdvisor Bewertung

When we checked in, we were not informed that the air conditioning was broken. This condition is not acceptable for the price of this hotel. Directly under the roof it was impossible to sleep at 33 degrees celsius. Opening the window was not an option because of the noisy traffic. Neither we nor the other guests, who also complained right after check-in, were offered goodwill. The condition of the rooms is very basic and not up to IBIS standards. Only the breakfast and the friendliness of the staff were good.

Monsieur RADONDIRK, Nous vous remercions de nous avoir écrit suite à votre séjour à ibis Pau Lescar. Nous sommes sincèrement désolé que les prestations hébergement n'aient pas été à la hauteur lors de votre venue et nous excusons à nouveau pour la gêne occasionnée concernant la climatisation. Nous espérons tout de même vous revoir lors d'un prochain séjour, la climatisation étant opérationnelle à ce jour. nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Florence | Chargée Commerciale

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  • 50 Bewertungen 8.5/10 Lage
  • 157 Bewertungen 5.1/10 Zimmer
  • 210 Bewertungen 9/10 Service
  • 85 Bewertungen 8.8/10 Frühstück
  • 84 Bewertungen 4.4/10 Komfort
  • 49 Bewertungen 5.9/10 Sauberkeit
  • 39 Bewertungen 4.8/10 Essen
  • 32 Bewertungen 4.3/10 Ausstattung

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