普瓦捷未来影视城诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,525 评论

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普瓦捷未来影视城诺富特酒店 - Image 1
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Avenue Thomas Edison, BP 30135 TELEPORT IV, FUTUROSCOPE- CHASSENEUIL, 86360 沙瑟纳伊, 法国

描述

酒店其他优惠

  • 温水游泳池 4 月至 10 月开放

  • 家庭房，最多可入住 5 人。16 岁以下儿童可享用免费早餐。

  • 10 间会议室，其中包括一间用于举办各种活动的 300 平方米（3230 平方英尺）的模块化会议室

  • 直达：A10 高速公路；28 号出口：未来影视城；距未来影视城 5 分钟

  • 提供可为特斯拉和其他电动汽车充电的充电桩

我们的客房

酒店位置

普瓦捷未来影视城诺富特酒店

Avenue Thomas Edison, BP 30135 TELEPORT IV, FUTUROSCOPE- CHASSENEUIL
86360 沙瑟纳伊
法国

GPS:46.669136, 0.361278

电话
传真 +33 5 49 49 91 90

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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我们的客人评论

我们的客人评论

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ALL 评级  4.3/5  2,525 评论

TripAdvisor 评级  4.0/5  116 评论

卓越奖 2024

Mediocre Hotel

Tripadvisor 评级 2.0/5

cagnol 经 TripAdvisor 认证的评论

This hotel is relatively mediocre and does not live up to the usual Novotel standards. The hotel seems to cut corners, likely to increase profitability, but it shows. The room is dark and unwelcoming. The toilet seat is poorly fixed, and there was a dead fly on the carpet. The pool water does not meet safety standards. The chlorine level during the last check (Summer 2024) was 5.25 mg of dichlorine per liter of water: above the French standard of 5 mg/L, which is already pretty lax compared to the US, where regulations set the standard at 4 mg/L. This high chlorine level is not good for the eyes (or the skin, for that matter). It appears the hotel is saving money by renewing the water less frequently and overusing chlorine – yet another corner cut. Restaurant: The dining experience was disappointing. The supposedly fresh fruit salad was clearly not homemade. The tart crust was obviously industrial and lacked the freshness expected from a high-end establishment. Additionally, many dishes seemed to be reheated rather than freshly prepared, contributing to a generally subpar dining experience. There is little that goes well at this hotel. It's pointless to choose a supposedly high-end hotel with such poor services. You might as well opt for a mid-range (or even budget) hotel, where you would at least expect fewer services at a lower price.

Bonjour, Je vous remercie d'avoir pris le temps d'écrire un commentaire suite à votre séjour parmi nous. Je suis désolée que nos prestations n'aient pas toutes répondu à vos attentes. Concernant notre piscine chauffée, je tiens à vous rassurer sur le fait que nous pratiquons tous les contrôles nécessaires quotidiennement. Nous accordons une très grande importance à l'hygiène et aux normes en vigueur que nous respectons toutes à la lettre. Nous sommes contrôlés par l'ARS très régulièrement, comme tous les hôtels ACCOR, et notre piscine serait fermée s'il y avait le moindre souci. J'espère avoir répondu à vos attentes sur ce point. A très bientôt j'espère. Bien Cordialement,

Poor management

Tripadvisor 评级 1.0/5

joecZ1686RT 经 TripAdvisor 认证的评论

The staff are nice but my stay was very disappointing: 1) The lighting was not on properly in the car park, which meant I had to make my way to the hotel from my car in the dark. Half the lamps weren’t working. 2) I was sitting on the toilet in the reception area for a while when the lights went out. This tîme I found myself in total darkness. Fortunately I had the light in my mobile phone as a back up. I complained to reception and they told me that this was to save energy. The movement detector is outside the cubicle, so waving your arms around doesn’t help the situation. 3) There were only 2 staff on duty on the Sunday evening trying to do the check-ins and also man the catering service. This led to irritatingly long waiting times for service. My experiences have put me off this hotel chain completely.

Dear Joe, Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologi At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great rooms, pity about the bar/restaurant

Tripadvisor 评级 3.0/5

Iain D 家庭住宿 - 经 TripAdvisor 认证的评论

Really nicely refurbished Novotel at Futuroscope. But… the restaurant was closed - we got an email a couple of days before arrival - and the alternatives offered were all about 2km away so not really walking distance. (Fortunately the Ibis opposite had a decent bar menu going.) When we came back from a long day at the Futuroscope park, the manager couldn’t have been more rude when we asked if the bar was still open to buy the kids some drinks (it was 2340). So… lovely hotel, poor service.

Dear lain D, Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

The anser to a prayer!

Tripadvisor 评级 4.0/5

ELW1972 经 TripAdvisor 认证的评论

The staff were exceptionally good, in particular Celine and Marie-Hélène, nothing was too much trouble for them and they found me a room when I needed one! The breakfast was the freshest I have had in France and the scrambled eggs were the best I have had in a hotel. I am now going to be on the look out for Novotel hotels all around the world!

Bonjour ELW1972, merci pour votre chaleureux commentaire. Des retours tels que le vôtre sont notre plus grande source de motivation, alors encore merci et à très bientôt j'espère :)

Not a 4 Star Hotel for Us.

Tripadvisor 评级 2.0/5

YunSuz 家庭住宿 - 经 TripAdvisor 认证的评论

It os supposed to be a 4 star hotel, but it feels like a 2-3… The breakfast is nothing special, borderline disgusting, in fact it made 3 out of 5 of us vomit. Unrelated to the park because it happened before we went to futuroscope. The room, was super hot, you can not control the Air Conditioner, they do… all you change is the fan speed. The window was so stuck we couldn’t open it the first day, so we slept hot… The second day we were determined to open the window so we finally got it budged open by a bit of force. It says online that pets allowed, yet you pay extra for nothing that includes pets, nothing for the pet itself to me thats pointless and just extra money for nothing. There should be atleast a pet bed or some area to accommodate them or even dog sit them while we were at the park. There is not, or if they have they did not inform. Is it convenient location? Yes, it is pretty close to the park, less than 10 minutes to it and there is a more direct entrance that leads you basically towards the middle of the park. Overall, we were not satisfied with our stay there, definitely not worth the price. And Id label this a 3 star hotel. Beautiful outside on its structure, convenient location, but inside its average, specially the floors/halls have this weird hospital smell.

Bonjour Yunsuz, Je vous remercie d'avoir pris le temps de partager vos impressions suite à votre séjour parmi nous. Je regrette que le petit déjeuner n'ait pas répondu à vos attentes et j'en suis très surprise car nous proposons depuis peu la toute nouvelle formule petit déjeuner de Novotel, et nos clients l'adorent car elle est encore plus complète et plus gourmande qu'avant (machine à pancakes notamment). Inutile de préciser que tous nos produits sont contrôlés et toutes nos DLC respectées. Le lobby et le restaurant ont été rénovés en Juin dernier pour information. Les animaux de compagnie sont autorisés en effet, mais nous ne disposons pas de lits spécifiques pour eux, je suis désolée... J'espère que nous aurons l'occasion de vous accueillir à nouveau prochainement. Cordialement,

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其他网络用户评价我们的酒店

  • 497 评论 8.9/10 位置
  • 1,094 评论 6.4/10 房间
  • 1,066 评论 8/10 服务
  • 9 评论 6.2/10 上网
  • 596 评论 8.2/10 早餐
  • 539 评论 4.9/10 食物
  • 409 评论 6.1/10 清洁度
  • 207 评论 5/10 设施

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