メルキュール ホテル ミュンヘン ズュート メッセ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 834 件のレビュー

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Karl-Marx-Ring 87, 81735 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • 無料の高速インターネット

  • 緑に覆われた中庭で開催される居心地のよいビアガーデン

  • アクセシビリティ：ミュンヘン東部：マリーエン広場から6 km：8 km A8:3 km MUC空港：40 km

  • 主要なすべての見本市行きの無料シャトルバスは、1日につき2往復運行

  • 12歳未満のお子様は、ご両親のお部屋でのご宿泊が無料になります。

当ホテルの客室

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ホテル所在地

メルキュール ホテル ミュンヘン ズュート メッセ

Karl-Marx-Ring 87
81735 ミュンヘン
ドイツ

GPS:48.102137, 11.659327

電話番号
ファックス +49 89 6327407

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  834 件のレビュー

トリップアドバイザーの評価  3.8/5  576 件のレビュー

Pleasant breakfast but staff rude

トリップアドバイザーの評価 2.0/5

Jotterbug トリップアドバイザー認証口コミ

Stayed here as part of a tour. The hotel is about 30 mins drive from Old Town Munich. Room was clean but as like other reviews there was a smell of mould. I also could not locate it but it was near the bathroom door. Reception was friendly. The breakfast spread was good. The waitress staff was good but for one middle aged plump woman was very rude. I was trying to get hot water in my flask and she scolded me for doing so. When I requested her to help me, she was rude and asked me to boil my own water instead. My other tour mates experienced the same rude treatment - asked to share a table with two other Japanese tourists who are here on their own & felt so uncomfortable to share tables. But she insisted and scolded them for moving away. I believe she might be racist against Asians. The experience would have been a 4-5 stars if not for this episode.

Dear Jotterbug, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our breakfast selection, found the room clean and appreciated the friendliness of our reception team. At the same time, we sincerely regret the negative impressions you experienced during breakfast service and the discomfort caused. Please accept our sincere apologies. The behaviour you described does not reflect our service standards. We are already addressing this internally with the team to ensure that all guests feel equally welcome and respected at all times. We take such comments very seriously — especially concerning courtesy, professionalism, and cultural sensitivity. We are also investigating the smell you mentioned in the room, as any such issue must be resolved immediately. Thank you again for bringing these matters to our attention. Your comments help us improve, and we hope to have the opportunity to welcome you back for a much more pleasant experience. Kind regards, Daniyil V. Vilenkin Back Office Manager Mercure Hotel München Süd Messe E. daniyil.vilenkin@mercuremuenchen.com T. +49 89 6327 - 0

This hotel will probably be a nightmare

トリップアドバイザーの評価 1.0/5

Neuman P トリップアドバイザー認証口コミ

The problem I had was with the reservation process. I booked the hote for September, they made me pay immediately, but after i paid my sex was changed to female from male for some reason, and they started to correspond with me in German that i do not understand. I requested a receipt several times, and they were reluctant to even reply to my requests, When I called them, they were extremely rude and not able to help.

Dear Neumanp, Thank you for taking the time to share your experience with us. We are very sorry to hear about the issues you encountered during the reservation process. Please accept our sincere apologies for the incorrect personal data displayed in your booking and for any inconvenience this may have caused. This should not happen, and we fully understand how frustrating this situation must have been for you. We also apologize if our communication was not delivered in a language you understand. It is important to us that every guest receives clear and helpful information, and we regret that we did not meet this expectation in your case. Regarding the receipt you requested, we are sorry for the delays and for any unprofessional interaction you may have experienced when contacting us. This does not reflect the level of service we strive to provide. We would be happy to personally assist you in resolving the matter promptly. Please contact us directly at H1374@accor.com , and we will ensure you receive the correct documentation and that all your details are properly updated. Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope you will give us the opportunity to offer you a much better experience in the future. Kind regards, Daniyil V. Vilenkin Back Office Manager Mercure Hotel München Süd Messe E. daniyil.vilenkin@mercuremuenchen.com T. +49 89 6327 - 0

Bar and restaurant closed with no excuse

トリップアドバイザーの評価 2.0/5

X386ZPlaurentd トリップアドバイザー認証口コミ

On the 6th of March I booked two rooms for March 7th and selected the Mercure because it has a restaurant. Guess what, when we arrived both bar and restaurant were closed… ‘ not enough guests..’. Yeah, right…. But why was that not mentioned on the website? Very, very disappointing, also because the walk to the nearest restaurant takes you through not exactly the best neighbourhood! I could have booked a cheaper and more modern Ibis for less money. Poor Accor performance!

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about the disappointment caused by the closure of our bar and restaurant during your stay. We understand that this impacted your experience, especially as you specifically chose our hotel for these facilities. Please allow us to clarify that, unfortunately, the restaurant and bar sometimes operate with limited hours based on occupancy levels. We regret that this was not communicated more clearly at the time of booking and will take your feedback on board to improve information provided to our future guests. We appreciate your comments and hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations. Kind regards, Daniyil V. Vilenkin Back Office Manager E. daniyil.vilenkin@mercuremuenchen.com T. +49 89 6327 - 0

Very Good stay with Family

トリップアドバイザーの評価 5.0/5

anurag900 ファミリー - トリップアドバイザー認証口コミ

Stayed for 4 nights with Family. Hotel Is good with neat and clean rooms. Housekeeping is very good and prompt. Staff was polite. Room size was very good and decent. Tea coffee maker and electric kettles are provided. The location is a pure residential area so supermarkets, restaurants are at a distance of 1-1.5 km. Bus stop is 100 m from the hotel. Bus no 197 connects to the metro and all supermarkets, restaurants & Pep Mall at Neuperlach Zentrum within just 5 min so no issues on convenience. Pl note the hotel is slightly far from main station (Hauptbahnhof) and the city centre (Marien Platz) so take the time margin even while travelling by Bus / Metro. Overall it was a very good stay and I would recommend the Hotel.

Enjoyable stay during a busy Octoberfest

トリップアドバイザーの評価 5.0/5

209trevorl トリップアドバイザー認証口コミ

This is a top class Mercure hotel a little out from the city but when you know the transport links its well worth the distance, the number 197 bus stop is a short walk from the hotel which after only 4 stops brings you too the U Ban station from there another 5 stops and you are in the centre of Munich day transport tickets cost €9,00 to use as many times as you want bus,Uban, train. As for the hotel itself it is very modern good size rooms and the staff are very professional and pleasant.

Dear Trevor, Thank you for your excellent review, we hope to see you again for the next Oktoberfest. Sincerely

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 366 件のレビュー 7.4/10 ロケーション
  • 673 件のレビュー 6.9/10 客室
  • 647 件のレビュー 8.8/10 サービス
  • 12 件のレビュー 5.4/10 インターネット
  • 335 件のレビュー 8.6/10 朝食
  • 330 件のレビュー 7.4/10 清潔さ
  • 198 件のレビュー 4.9/10 料理
  • 87 件のレビュー 5.5/10 バー＆飲料

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周辺の他の施設

ミュンヘンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。