メルキュールホテルパノラマフライブルク 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,604 件のレビュー

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Wintererstr. 89, 79104 フライブルク, ドイツ

説明

ホテルのその他の情報

  • フライブルクの眺めを楽しめる南向きのバルコニーまたはテラス付きの86室の客室

  • 喧噪から離れ、街を高所から望める当ホテルは、中心部から車でわずか10分のところにあります

  • 地中海料理レストラン「PANORAMA」

  • 屋内プールは8時から深夜まで営業（サウナは閉鎖中です）、ジョギング、ハイキングコース

  • 無料の敷地内駐車場 & あらゆるアメニティを完備した4つ星の極み

当ホテルの客室

ホテル所在地

メルキュールホテルパノラマフライブルク

Wintererstr. 89
79104 フライブルク
ドイツ

GPS:48.007489, 7.871822

電話番号
ファックス +49 761 5103300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PANORAMA

Sample the culinary creations on offer in our PANORAMA restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,604 件のレビュー

トリップアドバイザーの評価  4.5/5  963 件のレビュー

Very nice location but the incompetence of the staff could only be suitable for a two-star hotel.

トリップアドバイザーの評価 2.0/5

Lind L T トリップアドバイザー認証口コミ

The hotel is at just a 10-minute drive from the city center of Freiburg and the location is really nice. The view is spectacular and the hotel is well maintained. Unfortunately, the staff is totally incompetent when dealing with customers, and in some cases they even turned out to be unprofessional and disrespectful. Indeed, during our breakfast we happened to be treated rudely by an employee (whose name is Tamta) who responded to us in a very aggressive manner by making a snarky comment about our order, thus embarrassing greatly all the people at the table. Very nice location but the incompetence of the staff could only be suitable for a two-star hotel. We will definitely not go back there and considering the prices I do not recommend it.

Dear Lind L T, Thank you very much that you have taken the time to share your feedback about your stay in our hotel! We are really glad to read that you appreciated the quiet location of our hotel along the edges of the woods with an unique view across Freiburg and the surrounding area. At the same time we have read with detailed attention your comment about the behaviour of one of our employees in the restaurant. Generally, we get a lot of positive feedback for the friendliness, helpfulness and professionalism of our whole team. Rest assured that the situation you are describing absolutely do not correspond to our philosophy. We will discuss the issues internally and incorporate them into our regular in-departmental trainings so that similar situations will not reoccur in the future. We really want to apologize for any inconvenience caused. We deeply regret that you have decided to no longer consider our hotel on your future visits to Freiburg. So we don't have the opportunity for a second chance. That's a pity! Sincerely, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful setting

トリップアドバイザーの評価 4.0/5

kmthoennes222 トリップアドバイザー認証口コミ

My husband and I stayed here during our stay in Freiberg. The hotel's location is very nice among the trees with a great view of the old town below. There were many narrow streets on the way up to the hotel, but it's sparsely populated up there so it wasn't a problem. We mostly came across hikers. The hotel staff was welcoming and the room was comfortable. The hotel could do with a bit of an update as it felt a little stale in design. It may have felt that way because the night before we had stayed in a hotel that was less than two years old. There were some trails nearby that we took advantage of with our dog. I wish we had stayed more than one night to truly enjoy the area.

Dear kmthoennes222, Thanks a lot for the evaluation of your stay in our hotel with your dog as well as for your numerous words full of praise. Futhermore, we thank you for your comment about the renovation needs of our hotel. You are right - the Panorama Hotel Mercure Freiburg was built in the early 70's in its elongated way. Over the years, several modernization and renovation measures have been implemented. Further measure are being planned. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful views in a pastoral setting

トリップアドバイザーの評価 4.0/5

A356HJalisonf トリップアドバイザー認証口コミ

This is a lovely, comfortable, and extremely quiet hotel on a hill on the outskirts of Freiburg. Both the elevation, the absence of sidewalks, and the distance mean you cannot practically speaking walk to town from the hotel -- but you can get there easily by car or, I suppose, mountain bike if you're a truly athletic type. And yet it's a lovely choice for those who want access both to Freiburg and also to the Black Forest. It was EXTREMELY quiet, in the best way -- the rooms next to mine were occupied, but I could not hear a single running faucet, television show, or conversation. I only knew I had neighbors when we stepped onto our adjoining balconies at the same time. The view over the city is beautiful. I woke up every morning to the sound of birdsong -- and there are a LOT of birds in the surrounding woods. I didn't have the breakfast, but based on a truly marvelous bowl of soup I had one night when I returned to the hotel hungry, I would guess the restaurant is wonderful.

Dear Alison J, Thank you very much for the evaluation of your stay in our hotel and your numerous words full of praise. We are really glad to read that you had a great stay over the roof tops of the city! It would be a pleasure for us to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Outstanding Visit

トリップアドバイザーの評価 5.0/5

John V トリップアドバイザー認証口コミ

My wife and I recently spent four nights at the Mercure Hotel Panorama in Freiburg-im-Breisgau, using it as base for visiting the Christmas markets in the area. It was a wonderful hotel, centrally located for touring France, Germany and Switzerland. From check-in until departure, our experience was excellent in all regards. Tobias at check-in was friendly, helpful and efficient. The rooms, while not huge, are certainly spacious enough and well-appointed, and the bed was most comfortable. The hotel also boasts an indoor pool and sauna. I must also give kudos to Edward who, after I took a spill on some ice in the wee hours, was quick to render assistance, make sure I was okay, and got me back to my room. Thanks! The Mercure Hotel Panorama also boasts an excellent restaurant, Chez Eric, to be covered in a separate review. It gets an honorable mention in the Michelin guide, and that is justly deserved. We ate several meals there, and the food and service are top-notch. Did I mention that the hotel is pet-friendly? Our puppy was warmly received. When we head back in that direction, we will definitely book a room at the Mercure Hotel Panorama.

Dear John V, Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really pleased to read that you had a great time with us and are looking forward to welcome you again during your next visit of the region! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great location and excellent food

トリップアドバイザーの評価 4.0/5

NicolaB465 Couples - トリップアドバイザー認証口コミ

This hotel has two highlights: one is the location with the beautiful views over the city and the surrounding forrests. It is also not too far from downtown so instead of always taking a taxi it is a beautiful 15-minute stroll down the hill where you can either take the bus or walk another 10 minutes to get into old town. The second highlight is the food: a lovely breakfast buffet and even better dining options in the restaurant chez Eric at quite affordable prices. However, when it comes to pricing, the rates for the - rather small rooms - are too high from our point of view, especially because you even pay extra for the breakfast...

Dear NicolaB465, Thank you very much for the evaluation of your stay in our hotel. We are really pleased to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area as well as our abundant breakfast buffet and your visit of our restaurant "Chez Eric". Furthermore, we thank you for your comments concerning the pricing in our hotel. We are working according to a dynamic pricing system. This means that the room rates vary on a daily basis according to the booking situation for the respective date as well as to seasonal conditions (holiday periods, fairs, events ...). We allow us to charge € 19,00 per person and day for our abundant breakfast buffet. This price includes all hot and cold food and drinks presented on the buffet. Coffee specialties are served directly at the table; they are also included in the price, yet. You are right - it is not included in the room rate for direct bookings and online bookings. There are two reasons for this: Overnight stays and breakfast are subject to different VAT rates, which must be listed separately and our guests have also the possibility to leave out breakfast. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

との提携 TripAdvisor

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