客户意见评级 4.6/5 1,140 评论
酒店位于主岛上，靠近岛上的珍珠：马拉拉海滩和 Vaitape 村
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 14h00 办理登记入住手续
从 11h00 办理退房手续
高级小屋，配备 1 张特大床，可欣赏花园美景
高级水上小屋，配备 1 张特大床
豪华水上小屋，配备 1 张特大床
豪华地平线水上小屋，配备 1 张特大床
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A Wonderful Experience
arikasenecal Family - 17/07/2018 经 TripAdvisor 认证的评论
So relaxing and beautiful … the staff is so friendly … loved the breakfast buffet …. the snorkeling right in front of the rooms is amazing … non-chlorinated hot showers … great air conditioning … walk to fabulous Matira Beach.
Shi Y. 施. 情侣住宿 - 27/06/2018 所有已确认评论
我们夫妻对于贵酒店的整体居住环境十分满意，贵酒店拥有着令我们满意的整体装潢环境，以及舒适的房间布置，美中不足的是，贵方对于水上别墅屋的舷梯清洁不太到位，希望改进； 房间的每日清洁服务非常到位，我们也对贵方的蜜月礼物十分感激，谢谢； 餐饮方面，我们对自助早餐整体提供的服务感到满意，不过希望能够对鲜榨果汁的分量以及自助水果的质量进行一些提高；另一方面，对于我们在酒店内享用的晚餐水准，我们很满意，只是这些餐点太过像中国的风格让我们有点困惑； 在我们开始我们的本次旅程之前，我们了解过贵方的酒店内似乎是拥有中文服务，很遗憾我们在旅途中并没有享受到，希望贵方以后能为我们这些语言能力差的客人尽可能提供一些中文服务，不过贵酒店的服务人员都有着不俗的耐心及领悟能力，能够忍受我难以沟通的蹩脚英语，请代我感谢他们； 我们也非常期待下一次前往波拉波拉旅游时，再次享受贵方的优质服务，非常感谢。
894tylerm Solo travel - 22/05/2018 经 TripAdvisor 认证的评论
Great resort with an awesome uncrowded beach! Amazing breakfast and service. Dinner had many options with fish being the best! The Polynesian dances we’re awesome too! Things to improve: don’t allow smoking on the deck outside! And make the check in process less time consuming! Many people travel many hours and just want to relax!
Horrible service and overall satisfaction
wangceecee Couples - 04/01/2018 经 TripAdvisor 认证的评论
My husband and I came to Sofitel Marara for our Babymoon during New Years Eve and was horrified of the condition of the hotel and the customer service. We only stayed here once, and came from the InterContinental Moana and after we stayed at the Softiel, went to Le Meridien. In comparison to the two other resorts, Sofitel Marara is out dated, food is mediocre to say the least, slow service and had very bad customer service. We booked a beach bungalow and when we checked in, there were tiny piles of sand-like particles on three different parts of the room. We were told by our greeter, Anita, that it was dust that fell from the ceiling and was told that she'd request a maid to clean up. Needless to say, the maid never came. Additionally, we noted that there was a piece of sheet that was hung above the bed. As we were wondering what it was, we heard particles fall on the sheet. Wifi connection was also horrible, we couldn't even load emails or send messages near the reception. That night, we paid $530 for a NYE dinner and was very unsatisfied with the quality, variety and freshness of the food. The next morning before we checked out, we wanted to grab lunch at the restaurant. We had a full hour between check out and our taxi pick up, and we waited this whole hour for our food to come. It never came before we left. When I inquired about our food with one of the waitresses, I was faced with attitude. Overall, very unsatisfied with this resort and will never choose to stay here again. Will not recommend to friends.
D1876WDanthonyd Couples - 28/09/2017 经 TripAdvisor 认证的评论
Very nice hotel, was just a pity that the weather was bad that week. Hotel has a great breakfast and the staff was very accomodating. Rooms were very nice with many amenities. Nothing lacking and if there was sun it would have been amazing.
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