Mercure Bukhara Old Town 4 stars

Customer review rating (ALL Rating) 4.5/5 160 reviews

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Mercure Bukhara Old Town - Image 1
Mercure Bukhara Old Town - Image 2
Mercure Bukhara Old Town - Image 3
Mercure Bukhara Old Town - Image 4
, 200118 BUKHARA, Uzbekistan

Description

Hotel extras

  • Location in the Old Town of Bukhara

  • Proximity to the Lyabi-Hauz architectural ensemble

  • Ample parking with electric car recharge terminals

  • Lovely oriental style restaurant with terrace Old Town view terrace

  • Unique SPA complex

Our accommodation(s)

Hotel location

Mercure Bukhara Old Town

200118 BUKHARA
Uzbekistan

GPS:39.781718, 64.421162

Telephone
Fax +998 55 305 07 07

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  160 reviews

Poorly appointed hotel, inexperienced staff

Customer review rating 1.5/5

Per Couples - Confirmed reviews ALL

We booked a standard room that at the time of booking was only shown as a twin room. I sent two emails to the hotel requesting change to a double room and separate duvets but nothing had been changed. We upgraded to a suite that was one of the worst furnished suites we have ever stayed in. Light switches were only at the door and at the bed. It was impossible to open the tap in the bathtub without actually being in the bathtub due to poor planning of the bathroom and a glass wall obstructing access to the tap. The safe had not been mounted to anything so anyone could just walk away with the entire safe rendering it completely useless. On check-out our key cards stopped working at 11:00 even though check out was at noon. We requested late check out and got an extra 30 minutes. When I went to pay at 12:05 I was informed in a rude way that we had overstayed. The restaurant on 3rd floor was poor and not up to the normal standard in the city. A very disappointing stay.

Dear Mr.H., To start with, I'd like to thank you personally for taking the time and sharing your feedback on your recent stay with us. At Mercure, we strive to provide an exceptional guest experience to each of our guest, yet to my great surprise your expectations were not exceeded in some areas and therefore, please, allow me to express my deepest apologies. In response to your request, please be informed that we have checked our email box and discovered that unfortunately, your emails were automatically blocked by the system and kept in junk box. Therefore, we were not able to address your query on time, though, still managed to provide a double bed room at the time of check-in. Dear Mr.H., Rest assured, your feedback is invaluable to us, and we will take your constructive inputs into consideration to improve our services. As a service recovery and apology we'd like to kindly ask you to accept 2000 points to your account. I sincerely believe that you will give us another chance to better serve you in the future. Thank you once again for your review, and please feel free to reach out if you have any further comments or concerns. Yours Faithfully, Faig Bayramov Rooms Division Manager

Accor always the best

Customer review rating 4.0/5

Kirill Couples - Confirmed reviews ALL

Convenient location in old town. New, clean, good breakfast, hospitable staff. Hotel fresh from renovation, sauna not ready yet (hammam only). Large swimming pool. Air conditioning was weak in the room.

Уважаемый Кирилл, Спасибо за великолепный отзыв нашему отелю! Нам было очень приятно видеть Вас в качестве нашего гостя, и мы с нетерпением ждем возможности приветствовать Вас снова в Вашем новом доме в Бухаре! С наилучшими пожеланиями, Faig Bayramov Rooms Division Manager

Service exceptional. Friendly helpful staff.

Customer review rating 5.0/5

Simon Families - Confirmed reviews ALL

Wonderful

Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Faig Bayramov Rooms Division Manager

recent hotel clean

Customer review rating 5.0/5

Run Solo - Confirmed reviews ALL

I'm so happy to stay the hotel, so clean, and kind staff.

Dear Haruka K., First of all, we would like to thank you for choosing Mercure Bukhara Old Town as your home in Uzbekistan! I am thrilled that we exceeded your expectations and you had a wonderful stay with us. Indeed, I completely agree with you that Muhammad Ali is truly first class at what he does and rest assured that your kind words will be passed to them respectively. We look forward to welcoming you back in our hotel in the future. Best Regards, Faig Bayramov Rooms Division Manager

Well located, good stay.

Customer review rating 4.0/5

Joanna S. Friends - Confirmed reviews ALL

Mercure Bukhara is a nice hotel walking distance to the old town. The rooms are a good size and the hotel staff are friendly. All in all, I good place to stay while in Bukhara.

Dear Joanna S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Faig Bayramov Rooms Division Manager

Other web-users rate our hotel

  • 221 reviews 8.1/10 Location
  • 280 reviews 7.4/10 Room
  • 312 reviews 8.4/10 Service
  • 8 reviews 9.6/10 WiFi
  • 205 reviews 9/10 Breakfast
  • 195 reviews 9.7/10 Vibe
  • 153 reviews 8.4/10 Amenities
  • 139 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.