Sofitel Biarritz le Miramar Thalassa sea & spa 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.446 görüş

En iyi fiyat
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Sofitel Biarritz le Miramar Thalassa sea & spa - Image 1
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 2
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 3
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 4
13 rue Louison Bobet, 64200 Biarritz, France

Açıklama

Otel ekstraları

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Konaklama olanaklarımız

Otelin konumu

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telefon
Faks +33 5 59 24 77 20

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  2.446 görüş

TripAdvisor Derecesi  4.0/5  1.986 görüş

AWFUL. DO NOT STAY.

Tripadvisor puanı 1.0/5

Sarah C Couples - TripAdvisor onaylı yorum

Terrible. NOT 5 star. The hotel is dirty and in need of complete refurbishment. Hallways are dark and gloomy with eco friendly lighting which may save the plant/euros for Sofitel, but which is extremely depressing and unsafe. Spoke to receptionist who offered an equally disappointing room for an extra €100 a night! Wow. I was already paying more than €400 for just a room! Duty manager was useless. General manager, who I emailed after my stay, was equally useless. No acknowledgement for his hotel’s dreadful state of repair. I am still awaiting a more considered response. Do NOT stay here. I have photos and videos which illustrate that this is a hotel barely worth a 2 star rating. Truly awful. Other reviewers say staff are friendly. So what? This is a 5 star establishment who should be offering 5 star accommodation and service.

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

Tripadvisor puanı 3.0/5

80reneem Aileler - TripAdvisor onaylı yorum

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool 😝

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Great location but needs an outside update

Tripadvisor puanı 4.0/5

Kiraldav TripAdvisor onaylı yorum

Great location but needs major upgrades. Rooms were fine, partial ocean view beautiful, but the hotel is super dated considering what they are charging for a room. Certainly not a 5-star hotel. The outside needs a total refurbishing. I was shocked driving up how grimy and yellow the outside "white" walls looked.

Spa very relaxing

Tripadvisor puanı 4.0/5

Marley78160 Solo travel - TripAdvisor onaylı yorum

Used the spa for a half day with a wonderful treatment called « Bulles d’oxygène « which consists of 25 minutes of exfoliation and a 25 minute massage. Elodie, a young masseuse, did a terrific job and I highly recommend her. You will leave totally refreshed!

Dear Guest, Thank you very much for your positive feedback! We are delighted to hear that you had a relaxing time at our spa and enjoyed the "Bulles d’Oxygène" treatment. Elodie will be especially pleased with your compliments on her work. We strive to provide exceptional wellness experiences for all our clients, and your recommendation is greatly appreciated. We look forward to welcoming you back for another refreshing visit! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent séjour

Tripadvisor puanı 4.0/5

DougArmstrong Couples - TripAdvisor onaylı yorum

What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Dear Guest, Thank you for your kind words regarding your recent stay at Sofitel Biarritz Le Miramar. We are delighted to learn that despite some inconveniences related to the condition of our facilities, your overall experience was enriching. We are also thrilled to hear that you enjoyed the excellent service provided by our team. Providing a warm and welcoming arrival to our guests is the heart of what we do, and it's rewarding to see our Sofitel Heartits kindness & professionalism recognized. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 763 görüş 6.9/10 Oda
  • 1.234 görüş 9.2/10 Hizmet
  • 5 görüş 6/10 Wifi
  • 385 görüş 3.5/10 Otel Ambiyansı
  • 342 görüş 7.9/10 Konfor
  • 285 görüş 3.3/10 Otel Donanımları
  • 223 görüş 8.5/10 Kahvaltı

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Biarritz şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.