Fairmont Orchid 5성

고객 평점 (ALL 평가) 4.6/5 2,768 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, 미국

호텔설명

호텔 추가 정보

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

숙박

호텔 위치

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
미국

GPS:19.951222, -155.859672

전화
팩스 +1 808-885-5778

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,768 리뷰

TripAdvisor 평가  4.5/5  6,221 리뷰

2025으뜸 시설

Used to be our favorite place

트립어드바이저 평점 3.0/5

Diane S TripAdvisor 인증 리뷰

This was my fourth trip to the Fairmont Orchid in the last 10 years. The property is truly a magical place. The grounds are gorgeous...pool and beach are never too crowded. However this may be our last trip. It just feels like food and service have gone downhill. We have always struggled to get wait staff to be responsive on the upstairs open air spot. Even so, it used to be our favorite place to relax before and after dinner because of the mellow live acoustic music with that Hawaii vibe. Unfortunately on the second day of our stay the musician said he had just been informed that they were discontinuing music there now. The front desk confirmed that and said they had just abruptly found that out as well . The signs all over the property advertise live music nightly up there. Not anymore:( The breakfast buffet is great. The pool bar food is pretty good. However we tried the high end Asian restaurant last year and the food was overpriced and not good. This time we made a reservation at Browns Beach House our last night just to hear some mellow live music and sit outside. The atmosphere was fabulous. However when you spend over $400 with a tip for two people to eat you expect fantastic food. Out pork belly appetizer was like flavorless tough leather. Couldn't finish it. Our entrees were just average at best. Definitely not worth the price, so we won't be going back there. With the limitations on good restaurants , the loss of the live music atmosphere and the spotty wait staff service I think sadly it's time to find another place to try when we come back in 2028

Aloha, Thank you very much for taking the time to share your feedback regarding your recent visit to Fairmont Orchid. While we are glad to know you enjoyed our beautiful grounds and the peaceful atmosphere of our pool and beach, we are truly sorry that the food and service fell short of the experience you expected and deserve. Your comments about our service and the quality of our food are deeply appreciated, and we sincerely regret the disappointment you encountered during your dining experiences. We have shared your feedback with our Food and Beverage Director so that it can be carefully reviewed and addressed. Regarding the live music, we understand how meaningful it was to your enjoyment of our upstairs open-air area, and we apologize for any frustration or letdown caused by the recent changes. Thank you again for taking the time to let us know about your experience. We genuinely hope you will consider giving us another opportunity to welcome you back to Fairmont Orchid, as it would be our pleasure to provide you with the exceptional stay you should always expect from us. Best regards and mahalo, Fairmont Orchid

Wonderful Experience!

트립어드바이저 평점 5.0/5

Sharon M TripAdvisor 인증 리뷰

A wonderful property with exceptional staff and facilities. The grounds are immaculate, and despite its size, the resort feels intimate and boutique. The rooms were beautifully decorated, warm and welcoming, and impeccably clean. The enclosed beach area was a real highlight, as was the complimentary snorkeling equipment and easy water access. The food was high-quality and consistently excellent. Team and staff are wonderful - the service was warm, attentive, and thoughtful throughout. Quite simply, this is one of the best hotels I’ve ever stayed in anywhere in the world. A truly outstanding experience from start to finish.

Aloha Sharon M, Thank you for your glowing review of your recent stay at Fairmont Orchid! We are delighted to hear that you found our property to be exceptional and that our staff provided warm and attentive service throughout your visit. It is gratifying to know that you appreciated our landscape, newly decorated rooms, and high-quality dining options. We take pride in offering a welcoming atmosphere and ensuring our guests have memorable experiences. Your kind words about our facilities and the enclosed beach area are greatly appreciated. We look forward to welcoming you back for another outstanding experience in the future. Warm regards and mahalo, Fairmont Orchid

Nice property but mediocre service and food/drink options

트립어드바이저 평점 3.0/5

Manny C TripAdvisor 인증 리뷰

I have been at the resort the past few days. On the plus side it is a beautiful area with a nice view, ocean access and (for this time of year) plenty of beachfront and oceanfront lounge seating. Where it falls short is the service quality and enthusiasm, especially at the price point. The main issue is a lack of food and drink options. Throughout the day there is a long wait for drinks and food to be delivered to lounge areas — largely because the wait staff is hard to find and then the (very few) bartenders are servicing too many people. There are just a couple of places to walk up and get food (a taco truck and a deli) but there are long lines there, too. In the evening there is a good, but VERY expensive seafood restaurant on the property (which a family can’t eat at every day) and then one Asian fusion restaurant. Even in the morning they inexplicably have coffee out only before 7AM. Long story short, it’s beginning to get frustrating trying to track down and then wait for food and drink that should be abundant (for purchase, as this is not all inclusive) at this price point. Beyond that, service has not been particularly friendly and welcoming. No welcome drink when you arrive. Little attention given to you while you’re here. It all feels like everyone is going through the motions.

Rundown

트립어드바이저 평점 3.0/5

Bakercmh5 TripAdvisor 인증 리뷰

The hotel grounds were very nice. The room itself and hallways etc. were a little rundown. Our bathroom was very dirty. We spoke with the front desk who told us that management would call that day to discuss. They also said they would deep clean that day while we’re out. Neither of these promises were kept. She told us the hotel was old and it was to be expected. We love old hotels but they still need to be clean, especially when paying the amount we paid. The hotel is quiet and relaxing. Definitely an older crowd and not the place to go if you want nightlife. We personally enjoyed the quiet.

Great service, stunning property and incredible trip

트립어드바이저 평점 5.0/5

Navigate23501589744 TripAdvisor 인증 리뷰

I would like to begin this review by highlighting Samson aka Sam at the pool. Never had I experienced someone be so kind, hospitable and welcoming to my family. In fact, some of the other families we met on this trip were also talking about how special he is and that he personally made little gestures to provide incredible service and attention to them as well. Kristian at the lobby lounge also stood out for his incredible service and made us feel special. We would watch the sunset from there almost every night and he was by far the best server we had the entire trip. The property is stunning, the bay is perfect for kids to paddleboard and snorkel. The breakfast buffet is a little lacking and I wish the browns convenient store had more food options and was open later but besides these minor issues this hotel is a special place. Thank you for everything Fairmont and until next time, mahalo.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 618 리뷰 8.8/10 위치
  • 1,144 리뷰 7.5/10 객실
  • 1,639 리뷰 8.6/10 서비스
  • 17 리뷰 8.2/10 인터넷 가격
  • 1,014 리뷰 8.2/10 편의 시설
  • 480 리뷰 9.1/10 해변
  • 310 리뷰 8.6/10 수영장
  • 292 리뷰 5.2/10 청결도

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