Fairmont El San Juan Hotel 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 1.314 görüş

En iyi fiyat
garantisi
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Açıklama

Otel ekstraları

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Konaklama olanaklarımız

Otelin konumu

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  1.314 görüş

TripAdvisor Derecesi  4.0/5  1.753 görüş

Great service look no further.

Tripadvisor puanı 5.0/5

DorianSo3 Aileler - TripAdvisor onaylı yorum

This hotel is on the strip of isla verde on the beach and near lots of restaurants. Hotel is really nice and they have live bands at night. The service at this hotel was above and beyond. The Service by the Pool and beach exceed my expectations. Sheila took care of me on the very first day and she did an amazing job. She’s always smiling and very attentive to her tables. She goes above and beyond and makes recommendations on food and drinks which is a plus. She went on break and introduce me to the person who would be replacing her incase I needed anything which in most cases you don’t see this type of attention. All it took was my first day and saw the attention Shiela gave which made come back everyday to the pool and beach to receive this phenomenal service. Definitely staying here when I come back next time.

Not a 5 star luxury hotel

Tripadvisor puanı 2.0/5

sarahkM8990CU Couples - TripAdvisor onaylı yorum

I usually do not leave bad reviews, but I felt somewhat tricked by other descriptions and advertisements (particularly from travel magazines) of this hotel as a “five star,” “luxury” resort. I had also visited this hotel years ago and remembered it being nice, but as described in another recent review it is now old and rundown. The customer service was not up to a five star standard by any means. When we arrived, we were told that our room had failed inspection (honestly don’t know what this means) and that, despite booking months in advance, there was no other room in the more than 330 room hotel that fell within our booked room category. We were told we could leave and get a refund or stay and get a free breakfast. The hotel refused to give us any money back if we stayed. We booked through Amex fine resorts (still very confused why this hotel was approved for Amex fine hotels) and even tried to get them involved to help us, but to no avail. Despite this being an absurd resolution, it was 9 pm and we had no other place to go, so we stayed. The room we were ultimately given was dusty and needed a paint job. The hallways smelled like an indoor pool. I questioned the cleanliness of the place the entire stay with the information that our intended room had failed an inspection. Service for everything was slow and food was 6/10. This hotel is not cheap and there are much better hotels available for the same price point that are actually five star quality. I would not recommend staying here and would never stay here again.

Thank you for sharing your feedback regarding your recent stay. We deeply regret that your experience fell short of your expectations and that you did not feel the advertised standards were met. We strive to provide an exceptional level of service and accommodations for all of our guests, and we apologize for any shortcomings during your visit. Your concerns regarding your room reservation and the explanation provided about the inspection process are truly concerning to us. We understand how frustrating this situation must have been, especially after booking well in advance. Rest assured, we are reviewing this matter internally to ensure greater clarity and a smoother process in the future. We also take your comments regarding the cleanliness, service speed, and food quality very seriously. These are fundamental aspects of the guest experience, and your observations are being shared with the respective teams to address immediately. We sincerely apologize for not meeting your expectations and would appreciate the opportunity to restore your confidence in us. If you would like to discuss your experience further, please do not hesitate to reach out to us directly. Thank you once again for your feedback.

One night at El San Juan

Tripadvisor puanı 4.0/5

rdholi Aileler - TripAdvisor onaylı yorum

We enjoyed one night at the hotel and would consider the property again but be more careful with my booking. The common areas are the main attractions for this property. The casino, bars, restaurants, pools and beach offer a little something for everyone. However, we found the prices very high for the quality of the offerings but understand it takes a lot to maintain such a property. We chose to go off property for dinner to Casita Miramar and were very pleased with the restaurant. I reviewed it separately. One mistake I made was not paying enough attention to my booking. I booked accessible rooms that made the bathrooms less desirable for our stay. This was entirely my fault but feel it is important enough to mention. Accessible bathrooms are obviously designed for the safety and convenience of guests who need the features. Unfortunately, these design features may increase risks for those not needing the features. This particular design offered no water barrier to the entire bathroom floor. We needed to make a barrier with towels to keep the entire floor from getting wet and slippery. Once again, I booked these rooms and I am not disappointed in any way with the hotel. The intent is to simply create awareness for others.

Thank you for taking the time to share your feedback regarding your recent stay at El San Juan. We are delighted to hear that you enjoyed our common areas, including the casino, bars, restaurants, pools, and beach, as they are indeed some of the key attractions we take pride in offering our guests. We understand your concerns regarding the accessible room design. While these features are essential for accommodating guests with specific needs, we appreciate your perspective on how they may impact others. Your insights are valuable, and we will take them into consideration as we continue to enhance the comfort and usability of our rooms. We’re also glad to hear you had a wonderful dining experience at Casita Miramar and found it to be a highlight of your visit. We hope to have the opportunity to welcome you back in the future, and please feel free to reach out to us directly if you have specific preferences for your next stay—we’d be more than happy to assist with your booking. Thank you again for your thoughtful review.

Stay with caution!

Tripadvisor puanı 1.0/5

Stuart D Couples - TripAdvisor onaylı yorum

What didn’t go wrong is a shorter list than what did go wrong. We arrived the first night to a room that did not fit the website description and wasn’t very clean. It looked like there was zero effort to vacuum the carpet and dust/wipe down the surfaces. In addition, the room felt like a cell. The website said floor to ceiling windows yet our room only had about a two feet of windows from the ceiling down, the rest being a cement wall. We arrived late and just wanted to go to sleep and figured we would talk to the hotel about the room in the morning. Little did we know sleep was not in our future. The hotel is a club, both in the lobby and at the pool, so there was music blasting from every direction which kept us up all night. After speaking to the hotel in the morning, they gave us a new room. In the process of switching rooms, the elevator broke down on us. While the hotel was helpful and timely in getting us out of the stuck elevator, it was not ideal. We spent the day at the beach and only spent time in the new room before going to dinner. In this time, the room next to us was blasting music which wasn’t an issue given it was not late but was a sign for what was to come later. In getting ready for dinner, we called for extra towels because one had a large stain on it. An hour and a half later and four phone calls with housekeeping (including one where they called to tell us towels were already sent even though we still had not received any) we finally received towels, making us late for dinner. While getting ready, we also noticed mold in the bathroom which was just another thing to add to the list of issues/dirt throughout the hotel. We arrived back from dinner ready to sleep after the sleepless night we had before only to be greeted by blasting music once again. At this point we decided our vacation would be better spent elsewhere given the previous 24 hours of problems so we booked a new hotel and left. The hotel staff was apologetic and made the exception to give us a refund for the nights we did not stay even though it was non-refundable. We confirmed the refund with them twice, in which both times they made it seem like a simple phone call from our credit card company to release the funds and we would receive the refund. Well based on all the other issues we should have known it wouldn’t be this easy. To no surprise, the credit card company had a hard time with getting the refund finalized. We spent many hours on the phone and even needed to return back to the hotel to work with the managers to get the refund process going, meaning more time of our vacation was spent around the issues with the hotel rather than moving on to enjoy ourselves elsewhere. Moral of the story, do not stay here unless you are looking to party and stay up all night and don’t care about the cleanliness of where you are staying. We will never understand how this is considered a five start hotel and received multiple awards. It is important to note that through all of this, the managers Gabriel and Stephanie were helpful and kind and did what they could to make the various situations better. It ultimately was not the experience we were looking for on our vacation but they deserve to be recognized for their efforts.

Thank you for sharing your detailed feedback with us. We deeply regret that your experience did not meet your expectations and that your stay was impacted by multiple issues. It is disappointing to hear that your room, the noise levels, and the overall cleanliness fell short of the high standards we aim to provide. We understand how these challenges could affect the comfort and enjoyment of your stay, and we sincerely apologize for any inconvenience caused. Rest assured, we take these concerns seriously and will review each issue carefully with the respective departments to ensure they are addressed promptly. We appreciate your acknowledgment of our managers Gabriel and Stephanie for their efforts in assisting you. Their dedication to turning around difficult situations is something we strive for, even when the overall experience may not meet expectations. While we recognize that this visit left you disappointed, we hope you might consider giving us another opportunity to provide you with the exceptional service and experience we are known for. Should you choose to return, please don’t hesitate to reach out to me directly so we can ensure your next stay is more enjoyable and reflective of our standards.

Disappointed !!! I have stayed here many times before but never again

Tripadvisor puanı 2.0/5

Donna G Couples - TripAdvisor onaylı yorum

The Bungalow/ Room smells of mild dew , the fridge leaks and the door does not lock properly . I have address these problems with the front desk and nothing has been done .the staff is lovely and the hotel lobby and restaurant are very nice . It was a disappointment because of the room .

Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet the high standards you have come to expect from us over your many visits. The issues you experienced, including the odor in the room, the leaking fridge, and the door not locking properly, are unacceptable, and we regret that they detracted from your stay. Please know that we take your concerns very seriously. Our maintenance team has been alerted to address these matters promptly to ensure they do not affect future stays. We appreciate your kind words about our staff and the overall hotel environment, and we are disappointed that your room did not reflect the same level of quality. We truly value your loyalty and hope you will give us another opportunity to provide you with the exceptional experience you deserve. Should you choose to return, please feel free to contact me directly, and I will personally ensure your stay is a comfortable and enjoyable one.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 588 görüş 9/10 Konum
  • 1.129 görüş 5.5/10 Oda
  • 2.681 görüş 8.7/10 Hizmet
  • 6 görüş 0/10 Wifi
  • 807 görüş 8.2/10 Yemek
  • 671 görüş 9.1/10 Havuz
  • 481 görüş 9.5/10 Plaj
  • 467 görüş 4.3/10 Hijyen

Hizmet sağlayıcı Trustyou

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.