Fairmont El San Juan Hotel 5성

고객 평점 (ALL 평가) 3.9/5 732 리뷰

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, 푸에르토리코

호텔설명

호텔 추가 정보

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

숙박

호텔 위치

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
푸에르토리코

GPS:18.442995, -66.019684

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  732 리뷰

TripAdvisor 평가  4.0/5  1,904 리뷰

Fantastic Guest Experience

트립어드바이저 평점 5.0/5

Sarah L TripAdvisor 인증 리뷰

We had a wonderful stay, made even better with the assistance of Coralys Torres! She went out of her way to turn a simple ask for coffee into a surprise delight! Would stay again. So refreshing to know that taking care of the guest experience is still alive and well!

Frustrating staff interactions took away from what should have been a relaxing family vacation

트립어드바이저 평점 3.0/5

Mary P TripAdvisor 인증 리뷰

We arrived quite late to property (after midnight). As a longtime Accor member I am accustomed to receiving a welcome letter outlining my amenities on property. I was told by the front desk agent I had none. That should have been my first clue this was not going to be as relaxing a visit as I had hoped for. I provided my reservation confirmation booked through Accor and the property website advising I had breakfast included, a discounted room rate and six additional benefits and asked if he could speak with a manager to clarify before morning. I went to the front desk in the morning before heading to breakfast and nothing had been resolved. I again provided the actual reservation confirmation from the Accor system and after 20 minutes was told we could have a $45 per person credit for breakfast. (I was not able to determine what the additional six benefits were, nor were any offered). Fast forward to checkout. I was presented with a bill that included no credits at all and proceeded to again provide the actual reservation confirmation from the Accor system with details of what should be included in my rate. The front desk agent read the notes on my reservation which incudes the words “she says she has these things included” which in some way implies I made up my benefits when in fact I had the actual reservation confirmation outlining benefits and charges due on property. After much back and forth we came to a resolution and for that I am grateful. My rate and breakfast package were honored and I appreciate the service Francesca provided. This is not a five star property for a variety of reasons: front desk interactions should not be multiple labored, extended, stressful experiences. The property is tired. Cracked tiles, broken beach chairs. People who are not staying on property are all over the pool area throwing things and being loud. The bathrooms are small and worn. The bedding has a sand paper quality to it. What was good: The breakfast offering and service at Cana saved our experience and is luxury property quality. From the minute you walk in the restaurant everyone has made it clear they will go above and beyond for you. The hostesses, wait staff and food service team are amazing. The property and rooms are clean and the staff is attentive. The porters, door men, etc. are all very lovely and helpful. The lobby is very nice. We did not use the casino. There are multiple food options on property including Starbucks. There are also several shopping options for souvenirs and snacks. As hotel prices increase and these ridiculous resort fees proliferate consumers have to make a choice about how much they will tolerate. There is a price where this experience would be tolerable because the property is not awful and the staff is generally good. But five star property this is not. At least not anymore.

A Classic that could use a little updating

트립어드바이저 평점 4.0/5

lisanN6703ZH TripAdvisor 인증 리뷰

The hotel could benefit from some updates, as signs of wear and tear are noticeable, especially in the rooms and it appears to be understaffed. It often feels like much of what you’re paying for is the entertainment in the lobby. While the hotel advertises a Saturday poolside DJ, there was no DJ this past Saturday. Adding more island flavor to the pool area would greatly enhance the experience. Breakfast at Caña is excellent, especially when it’s included as part of a travel package.The refillable water bottles provided are a great idea, but there is no refill station in the lobby—only in one area of the property. At night, guests have no option to refill bottles and must purchase water instead. Overall, the lobby remains the highlight of the hotel and has always been its strongest feature

Amazing trip, incompetent concierge

트립어드바이저 평점 5.0/5

Lisa S 가족 - TripAdvisor 인증 리뷰

We had a wonderful trip! The pools were amazing, the service at the restaurants was great and the rooms were beautiful and clean. Jorge Juan, our waiter at the pool was wonderful! My only complaint is the concierge. I emailed them ahead of time about sending formula and diapers via Amazon for my baby, and I told them when I was arriving. They said they could be very accommodating, but they failed to mention that the room where they hold the packages is closed on Sundays... and of course we arrived on a Sunday. More importantly, when I asked about gluten free options, they said there were two restaurants at the hotel I could eat at and one 20 minutes away. This made it sound so depressing but fortunately, they were so inaccurate! All of the restaurants at the hotel had gluten free options (so 5 or 6 instead of 2). We drove to the one that was "20 minutes" away. It took 40 minutes to get there and their menu was abysmal. I have no idea why they suggested we go there. Rest assured, if you are gluten free, Puerto Rico has amazing options. Il Sole at the hotel has gluten free pasta too! Also check out Bari in old San Juan that has gluten free pizza! At some restaurants you do have to explain gluten free more than you would in other places, but the food is there.

Thank you for taking the time to share such detailed feedback regarding your recent stay at Fairmont El San Juan Hotel. We are truly pleased to hear that you enjoyed your overall visit, particularly our pools, dining experiences, and the service provided by Jorge Juan at the pool. Your kind comments about our rooms and restaurant teams are sincerely appreciated. At the same time, we are genuinely sorry for the frustration you experienced with our concierge services. Your feedback regarding package handling procedures and the guidance provided for gluten-free dining options is both concerning and valuable. This is not the level of clarity, accuracy, or personalized assistance we strive to deliver. Please accept our sincere apologies for the inconvenience this caused, especially while traveling with your baby and navigating dietary needs. Your comments have been shared with our leadership team so we may review our internal communication, operating hours, and dining recommendations to ensure more consistent and reliable guidance for our guests moving forward. We truly appreciate you bringing these matters to our attention and are grateful for the opportunity to improve. We hope to have the chance to welcome you back in the future and provide the seamless, attentive experience you rightfully expect from our team.

We loved the Fairmont Hotel

트립어드바이저 평점 5.0/5

Michele R TripAdvisor 인증 리뷰

The hotel is beautiful, we went to my best friend to celebrate her birthday, we have an amazing time the facilities are spectacular, we enjoyed he oool so much ave the area in the beach, Juan our waiters give us a outstanding service.. And Maria Isabel set us in a day that will be in one the best memories. Best service, best Hotel.

Thank you sincerely for sharing such a beautiful review following your recent stay with us at Fairmont El San Juan Hotel. We are truly delighted to know that you chose our hotel to celebrate such a special occasion as your best friend’s birthday, and even more pleased that the experience became one of your most cherished memories. Your kind words about our facilities, pool, and beach area mean a great deal to our entire team. It is especially rewarding to hear your recognition of Juan for his outstanding service, as well as Maria Isabel for helping create such a memorable day. We will be sure to share your wonderful compliments with them — moments like these are exactly what they strive to create. Thank you again for choosing Fairmont El San Juan Hotel. We look forward to welcoming you back for many more unforgettable celebrations.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 525 리뷰 9/10 위치
  • 995 리뷰 5.4/10 객실
  • 2,416 리뷰 8.4/10 서비스
  • 5 리뷰 0/10 인터넷 가격
  • 750 리뷰 8.1/10 레스토랑
  • 726 리뷰 7.8/10 분위기
  • 554 리뷰 9/10 수영장
  • 435 리뷰 3.9/10 청결도

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