Fairmont El San Juan Hotel 5성

고객 평점 (ALL 평가) 4.0/5 1,345 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

호텔설명

호텔 추가 정보

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

숙박

호텔 위치

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  1,345 리뷰

TripAdvisor 평가  4.0/5  1,742 리뷰

Excellent Service and Beautiful Accommodations

트립어드바이저 평점 5.0/5

MegRomero07 TripAdvisor 인증 리뷰

We loved our stay, everyone we interacted with was top notch and accommodations were great! We enjoyed the beach, the pools, the lobby bar, the live music, and the dining options available. We would definitely recommend this hotel for San Juan area.

Run down hotel near airport

트립어드바이저 평점 3.0/5

BornaTravelinMan Friends getaway - TripAdvisor 인증 리뷰

Fairmont is a luxury brand. Unfortunately, this hotel is old and dated and requires massive renovation. The structure such as balconies is crumbling, literally. The lobby is very nice. Evening entertainment for the over 50 crowd could be enjoyable with live music band, gambling and a sushi bar amongst a few center circle bars. WiFi is average Power goes on and off during the day Beach is nice but beware of no see ums. You will get bit Food options are good I wouldn’t stay here again, choosing preferably to find something closer to Old San Juan which is filled with great restaurants and bars.

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the lobby ambiance and our dining options. Regarding the challenges you mentioned, we truly appreciate your insights. The intermittent power fluctuations you experienced are due to city-wide electrical issues that we, unfortunately, have limited control over. Our team is actively working with local authorities to minimize any impact on our guests’ experience. As for the beach, we understand that certain aspects of the natural environment, like the presence of sand mites, can affect your visit. While we strive to keep the beach as welcoming as possible, some environmental elements are simply beyond our control. We do recommend insect repellent for a more comfortable experience near the shore. Thank you again for your visit, and we hope to welcome you back in the future for a refreshed experience.

Room smelled and no sleep.

트립어드바이저 평점 2.0/5

Mike R TripAdvisor 인증 리뷰

Great pool area. Room smelled like sewage and we were moved over the dance club. Music plays all night and rattles your 3rd floor room. Food was good by pool. This is a Chase Sapphire recommended hotel sadly. Got no sleep, so recommend ear plugs

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the pool area and food service. However, we regret that certain aspects of your stay did not meet your expectations, particularly the room location and noise levels. We strive to provide a comfortable and restful environment for all guests, and we’re sorry for any inconvenience caused by the room move and noise from nearby areas. Your comments regarding the room smell and noise levels have been shared with our team, and we’re taking steps to address these concerns. For future visits, please feel free to reach out to us directly so we can do our best to ensure a quieter room location. We value your feedback and hope to have the opportunity to welcome you back, allowing us to provide you with a more enjoyable experience.

Pet Friendly Experience

트립어드바이저 평점 5.0/5

jmartinez718 Couples - TripAdvisor 인증 리뷰

I appreciate how pet friendly the hotel was. They accommodated us very well and were very pleasant overall. The breakfast buffet was excellent and the pool and beach area were well maintained. The property needs some upgrades because it’s quite old but we still enjoyed nonetheless.

Thank you so much for sharing your experience and for highlighting our pet-friendly accommodations! We’re thrilled to hear that you and your pet enjoyed your stay with us and appreciated our breakfast buffet, pool, and beach areas. We understand that parts of our property could benefit from updates, and we’re constantly working on improvements to ensure our guests have the best possible experience. Your feedback helps us prioritize these efforts, and we appreciate your understanding and support. We hope to welcome you back soon for another enjoyable stay with us!

Disheartening Experience at Fairmont San Juan

트립어드바이저 평점 2.0/5

blei a TripAdvisor 인증 리뷰

Overview Our recent stay at the Fairmont San Juan was a mix of beautiful surroundings and unfortunate events. Traveling with my husband and another couple, we were initially impressed by the hotel’s stunning architecture and vibrant atmosphere. At night, the hotel comes alive with its bustling casino and nightclub; however, we couldn't enjoy the club due to a private party. Beach Experience The beach was visually appealing with clean, calm waters, but we encountered an unexpected issue: the water felt as if it was filled with small stinging bites, reminiscent of ocean fleas. This strange sensation drove us out of the water quickly. However, we were grateful for the attentive beach staff, who provided us with comfortable lounges, towels, and even free sunscreen. Disturbing Incident During our time at the beach, we witnessed a deeply unsettling incident involving a white female guest. A man, seemingly intoxicated and carrying a big glass liquor bottle, approached her and began hurling racist insults, yelling things like, “Go back to Boston, you don’t belong here, you white bitch!” The vitriol continued as he mocked her for trying to enjoy a peaceful day at the beach, further asserting that she should be ashamed of being there. In a shocking act of aggression, he spilled liquor all over her, further humiliating the poor woman, who stood up in shock and disbelief, clearly shaken by the vitriol. To make matters worse, earlier, we had seen this same man walking along the beach, targeting another female guest by calling her “fat” and hurling other horrendous names. It was absolutely appalling to witness such blatant racism and bullying. The hotel staff intervened by calling security, but unfortunately, they could do little to prevent the man from returning, as the beach was deemed private property. It was disheartening to see that despite their efforts, the hotel was unable to ensure a safe environment for its guests. The young woman was visibly shaken and in tears after the encounter. Room Conditions In terms of our accommodations, we faced significant issues. The air conditioning in our room went out at 5 AM and was still down by noon, leaving us sweltering in the heat and humidity. Additionally, the water pressure in the shower was disappointingly low, making for an uncomfortable experience. When we reported the A/C issue to the front desk, we were simply told to wait for power to be restored. Staff and Service While the hotel staff were genuinely nice and attentive, the combination of the beach incident and the room issues left us feeling dissatisfied. Conclusion Given our experience, I would recommend considering other hotels nearby for a more secure and comfortable stay. The Fairmont San Juan has its charm, but the lack of effective management in critical situations was disappointing.

Thank you for taking the time to share your recent experience with us. We’re deeply sorry to hear that your stay did not meet your expectations, and we regret the distressing incidents you encountered during your time at the hotel. Please accept our sincerest apologies for the uncomfortable and unsettling situation on the beach. We understand how disturbing it must have been to witness such behavior, and we are committed to creating a safe and welcoming environment for all our guests. Our team acted as swiftly as possible, but we acknowledge that more could have been done to address the incident. We are also sorry to hear about the issues with your room, including the air conditioning and water pressure challenges. Our maintenance team has been informed, and we are actively working to improve the reliability of our amenities to provide a comfortable stay for all our guests. We appreciate your feedback as it highlights areas where we can improve, and we hope you might consider giving us another opportunity to provide a more positive experience in the future.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 573 리뷰 8.9/10 위치
  • 1,127 리뷰 5.3/10 객실
  • 2,618 리뷰 8.6/10 서비스
  • 6 리뷰 0/10 인터넷 가격
  • 800 리뷰 8.1/10 레스토랑
  • 645 리뷰 9/10 수영장
  • 470 리뷰 4.4/10 청결도
  • 459 리뷰 9.5/10 해변

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