Fairmont El San Juan Hotel 5성

고객 평점 (ALL 평가) 4.0/5 981 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

호텔설명

호텔 추가 정보

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

숙박

이 호텔 예약하기

호텔 위치

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  981 리뷰

TripAdvisor 평가  4.0/5  1,840 리뷰

Beware of Them Taking More Money

트립어드바이저 평점 1.0/5

Aaron K TripAdvisor 인증 리뷰

Dear Aaron K, Thank you for sharing your concerns regarding your recent experience at Fairmont El San Juan Hotel. We sincerely apologize for the inconvenience you faced with the billing process. Please know that our team strives to provide clear communication regarding charges, and we regret that this was not your experience. Regarding the double charge you mentioned, our aim is to ensure a seamless transaction process for all our guests. We appreciate your feedback on this matter and will review our procedures to enhance clarity and prevent future occurrences. It is also disappointing to hear that you found our staff's response lacking in professionalism, as we prioritize exceptional customer service. Your comments are being taken seriously for further training and improvement. We understand how frustrating these issues can be and appreciate your feedback, as it helps us improve our services. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Best regards, Fairmont El San Juan Hotel

Room condition is terrible - would not book again

트립어드바이저 평점 1.0/5

Climber28421362255 Couples - TripAdvisor 인증 리뷰

Thank you for sharing your feedback. I’m truly sorry to hear about the condition of your room and the experience you described during your stay. Please accept our sincere apologies for the inconvenience caused by the maintenance issues and the delay in resolving your concerns. What you’ve outlined is not reflective of the standards we strive to uphold, and I assure you this will be addressed with our team immediately. We are currently reviewing the room conditions and taking the necessary steps to prevent similar issues moving forward. We appreciate your comments and hope to have the opportunity to provide a much-improved experience in the future.

The staff and location make this a MUST place to stay!

트립어드바이저 평점 5.0/5

Anne P TripAdvisor 인증 리뷰

Thank you very much for your heartfelt review of your recent stay at Fairmont El San Juan Hotel. We are thrilled to hear that our dedicated team made such a positive impression on your experience, and we truly appreciate your kind words about Kenneth, Angel, Orlando, Natalia, Francisca, and Gloria. Their commitment to exceptional service embodies our hotel's values, and it is rewarding to know that they contributed to your memorable stay. We are delighted that you enjoyed our prime location, allowing you to relax while still being close to the vibrant attractions of Old San Juan. Your enthusiasm for our hotel and staff is deeply appreciated, and we look forward to welcoming you back for another wonderful experience in the future.

Disappointing experience

트립어드바이저 평점 3.0/5

Lisa B TripAdvisor 인증 리뷰

Dear Lisa B, Thank you for sharing your feedback regarding your recent visit. We genuinely regret that your experience did not meet the high standards we strive for, especially considering your previous enjoyable stay. We apologize for the inconvenience caused during check-in and the discomfort you experienced due to noise from the nightclub. Our aim is to provide our guests with a restful environment, and we understand how disruptive this was during your stay. Regarding the room assignments, we acknowledge the importance of clear communication about room types, and we are reviewing our procedures to enhance guest experience in this area. We also regret the unfortunate incident involving the elevator. Safety is a priority for us, and we will address this concern with our maintenance team to ensure it is resolved. Your comments about our staff's service have been noted, and we appreciate you highlighting the efforts of our team members. We hope you will consider giving us another opportunity in the future.

Unforgettable Birthday Celebration at the Lobby! 🎉

트립어드바이저 평점 5.0/5

NorthStar300948 TripAdvisor 인증 리뷰

Dear NorthStar300948, Thank you for sharing your delightful experience at Fairmont El San Juan Hotel. We are thrilled to hear that your birthday celebration was such a memorable occasion. It brings us immense joy to know that our Lobby staff, particularly Jesús and Fabio, contributed to making your evening special with their exceptional service and leadership. We take great pride in creating a vibrant atmosphere for our guests to enjoy live performances, and it is heartwarming to learn that you and your loved ones had a fantastic time celebrating together. Your kind words will certainly motivate our team to maintain the high standards we strive for. We look forward to welcoming you back for your next celebration! Best regards, Fairmont El San Juan Hotel

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 597 리뷰 8.9/10 위치
  • 1,057 리뷰 5.4/10 객실
  • 2,803 리뷰 8.7/10 서비스
  • 5 리뷰 0/10 인터넷 가격
  • 833 리뷰 8.3/10 레스토랑
  • 786 리뷰 8.1/10 분위기
  • 703 리뷰 7.3/10 편의 시설
  • 694 리뷰 9.3/10 수영장

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