Fairmont El San Juan Hotel 5성

고객 평점 (ALL 평가) 4.0/5 981 리뷰

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

호텔설명

호텔 추가 정보

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

숙박

호텔 위치

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  981 리뷰

TripAdvisor 평가  4.0/5  1,832 리뷰

Nice hotel with well maintained pool areas and decent beach. Close to the airport and Old San Juan.

트립어드바이저 평점 4.0/5

jmRock66 TripAdvisor 인증 리뷰

The Fairmont is nice. I would go back. The lobby and pool areas are the standouts. Rooms and restaurants were good. Lobby The lobby is wrapped in warm wood and has a relaxing vibe throughout the day and early evening. (I did not stay up very late or experience it on the weekend when more people may be at the bars, casino, and club.) Pools I think the hotel has well maintained pool areas. I never had to claim a pool or beach chair early in the morning or hunt for one later in the day. They had plenty. (I heard from others that the week before I was here was busier though.) The pool and beach staff provide you with a towel and walk you to a chair to help setup. Early in the morning, if there were towels on the chairs and clearly no one around, they would simply take the towel away - I like this system. No more early claiming of chairs by people not present! One improvement I would make is to have the outdoor staff walk around more often for food and drink orders. Otherwise, I think the service and maintenance staff do a great job outside. Beach The beach was good too. It's not the crystal clear type beach that you may experience at other parts of the island and the water can be rougher, but overall it was clear and fine to swim in on calmer days. Plenty of chairs and umbrellas on the beach. Food The food was decent. Nothing that blew me away but nothing to complain about. I ate at three of the hotel's restaurants. Be advised the Italian restaurant charges you for still water - tap isn't presented as an option. The morning cafe in the lobby was a good option for coffee and a light breakfast. Rooms The room was spacious. Bathroom on the smaller side. The room could have used a more thorough vacuuming and there are some spots were it is rough around the edges. If you look at some of the other traveler's photos you will see that there are good odds that you'll get a room with a view of the ugly lobby roof. I was on floor 7 and the view was better from up there since the height made the roof less noticeable. Overall I liked how close the hotel was to the airport and Old San Juan. If it's your first time visiting Puerto Rico I would stay here for a few days, do a walking tour of Old San Juan, and then hop over to Culebra or other parts of the island.

Nothing to Write Home About…

트립어드바이저 평점 3.0/5

karenfranc TripAdvisor 인증 리뷰

The main areas of the hotel have been renovated, but the rooms need some TLC. You are really paying for the upgrades in the lobby. Of the three elevators, at most two were working. Someone got stuck in the elevator last night - I witnessed it. Also, there are cats in the pool area and around the outdoor eating area. As someone with an allergy, this is a turnoff especially since the employees allow them to sit on the loungers. Decent drinks! Good gym.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the renovations in our main areas and are aware that ongoing improvements in our guest rooms are essential. We apologize for the inconvenience with the elevators and are committed to ensuring safe and efficient service. Regarding the presence of cats in the pool and outdoor dining areas, we understand your concerns, especially with allergies, and are reviewing our policies to enhance the comfort of all guests. We are delighted to hear you enjoyed our drinks and gym facilities. Your insights are invaluable as we strive to provide a better experience for all our guests.

Disappointed in Paradise

트립어드바이저 평점 3.0/5

Cfitzgerald0717 TripAdvisor 인증 리뷰

I was so disappointed with this hotel. It is historic and when I walked in, I felt like I was somewhere special. The room were ok size wise but dust literally everywhere and caked onto the outlets and selves. The bathroom is tiny. In the lobby, there is a love and beautiful chandelier and bar but every seat cushion is stained. Same by the pool. The pool was clean but missing tiles. It was easy to get seats and there was. Plenty of room. My 4 yr old has asked to go back to Puerto Rico every day since we left. The beach was one of the most beautiful beaches ever. The service was great. The food was expensive but good. The towels at the beach had some light stains. The towels in the hotel room smelled like fish or something. I actually could have overlooked everything other than the dust and the towel smell. For this price I was disappointed as fairmount is my fair brand. Location was great.

Dear Cfitzgerald0717, Thank you for your feedback regarding your recent stay at Fairmont El San Juan Hotel. We are glad to hear that you appreciated our historic ambiance, the beautiful location, and the attentive service provided by our team. However, we sincerely apologize for the cleanliness issues you encountered during your visit. Your comments about the dust in your room and the condition of the lobby seating have been noted. We take pride in maintaining our hotel’s standards, and your experience falls short of what we strive to provide. We will address these concerns with our housekeeping team to ensure a more thorough cleanliness protocol. Additionally, we regret to hear about the unpleasant odor from the towels and will investigate this matter further. We value your loyalty as a Fairmont guest and appreciate your insights, which help us improve our services. We hope to welcome you back in the future to provide you with a more enjoyable experience.

Wonderful vacation

트립어드바이저 평점 5.0/5

JeanMansfieldMa TripAdvisor 인증 리뷰

Just returned from a wonderful vacation at the Fairmont El San Juan. Beautiful hotel on the ocean, clear warm water. Hard working staff that make sure you are having a good time. We enjoyed breakfast at Cana to start our day. Great coffee! I would like to give a shout out to Kenneth at the front desk - Orlando at Cana and Gladys at the Banyon Tree restaurant . Can't wait to go back!!

Thank you for sharing your delightful experience at Fairmont El San Juan Hotel. We are thrilled to hear that you enjoyed your stay and appreciated our beautiful location, attentive staff, and the quality of our dining options, particularly at Cana. Your kind words for Kenneth, Orlando, and Gladys will surely be shared with them, as they exemplify our commitment to exceptional service. We look forward to welcoming you back for another wonderful vacation in the near future!

Do not stay here!

트립어드바이저 평점 1.0/5

familytravels27 Friends getaway - TripAdvisor 인증 리뷰

I was really excited for this trip and chose the Fairmont because of their reputation. Do not be fooled. This hotel gives the Fairmont brand a bad name. I will preface this with it was an extremely busy holiday week, but even still - the customer service was terrible. First - the hotel is run down. It needs a major facelift and update. Our room had a bathroom so small that when you entered, you had to stand on the toilet to then shut the door. Saying it was a poor layout is an understatement. I asked 3 times about shower gel (the container in the shower was empty and never refilled during our stay) but it was never taken care of, so we went out and bought some soap. The hotel does text you to check in and I did respond but no one ever responded to those texts. Since it was a busy week, the elevators were packed during peak hours - which can be expected. I would take the stairs for efficiency, as did a lot of people, and each time guests could complain about the dead cockroaches in the stairwell. It was disgusting. You do have to get up extremely early to have a chance of getting seats at the pool or beach. But don’t expect any food or beverages service while there. A few times someone would come by asking if anything was needed, but whatever we asked for was never brought. The bartender was super rude about a wrong drink order and just kept saying she made the drinks (wrong) already and we’d have to take them. We’d order a glass of wine and then be told that kind was sold out - even though there were 3 different types of it on their menu. It was a lot of this back and forth during our stay. I will say the guys out front are super nice and helpful. I spoke to a manager at one point when no one was getting back to me and she was very pleasant and offered to give me a small credit to use - but she didn’t really seem to care about all of these issues. Having housekeeping filling up empty shower gel containers seems like a very easy thing to get done, but it could not be figured out. I thought it was a very high price point for the level of hotel and service that was provided. We have friends who are switching their hotel options for upcoming trips based on this as we had dinner at some other hotels and the staff we encountered at those were kind, helpful and were looking to go out of the way to help enhance your experience. You can get this level of service and accommodation at a MUCH lower price point at many other hotels in Puerto Rico.

Dear familytravels27, Thank you for sharing your feedback regarding your recent stay at Fairmont El San Juan Hotel. We are truly sorry to learn that your experience did not meet the high standards typically associated with our brand, particularly during such a busy holiday period. We understand that the condition of your accommodations and the service provided left much to be desired. Your comments about the layout of the bathroom and the lack of shower gel are certainly noted. We strive to ensure that our facilities are well-maintained and that our guests' needs are promptly addressed. We regret that we fell short in these areas. Additionally, we appreciate your observations about the pool and beach seating, as well as the service you received from our staff. Your remarks will be shared with our management team to improve our service delivery, especially during peak times. We are grateful for your kind words regarding our front desk staff and the manager you spoke with. We value your feedback and hope to have the opportunity to serve you better in the future.

제휴 TripAdvisor

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