Ibis Styles Offenburg City 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 562

Ibis Styles Offenburg City - Image 1
Ibis Styles Offenburg City - Image 2
Ibis Styles Offenburg City - Image 3
Ibis Styles Offenburg City - Image 4
Okenstrasse 15 17, 77652 OFFENBURG, Германия

Описание

Особенности отеля

  • AllSafe Hotel

  • 79 comfortable, renovated rooms

  • Offenburg train station reachable on foot in 2 min.

  • 20-minute drive from Europapark

  • City center Offenburg in 5 min. within walking distance

Наши номера

Расположение отеля

Ibis Styles Offenburg City

Okenstrasse 15 17
77652 OFFENBURG
Германия

GPS:48.473777, 7.941851

Телефон
Факс +49 781 208100

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

HOTEL BAR

Bar

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 562

Рейтинг TripAdvisor  3.5/5  Отзывов: 266

There is an HI Express nearby - go there!

Примечание: Tripadvisor 3.0/5

Southcoasters Реальные отзывы TripAdvisor

Time for a refurb - its getting very dated. Parking at the back is a nightmare - if you have anything bigger than a Fiat 500 forget it. The rooms were clean but you can't hide the cracks by putting in a few toys. Mechanical timers for the bathroom heating - really! The room heating controller/air conditioner - if you find out how it works then let me know! The staff were pleasant - its not their fault, breakfast was limited. Knock it down and start again!

Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are pleased that you found our staff to be pleasant. Our team strives to provide warm and welcoming service to all our guests, and we are glad this was a highlight of your stay. However, we regret to hear that several aspects of your stay did not meet your expectations. We understand that navigating the parking can be challenging and we are always looking for ways to streamline this process for our guests. We also take note of your thoughts on the room's condition and the mechanical timers for the bathroom heating. While our rooms were last renovated in 2016 to enhance comfort and style, we appreciate your feedback as it helps us identify areas for improvement. Please accept our apologies for any inconvenience with the room heating controller. Our team is on hand to assist with any such issues to ensure our guests have a comfortable stay. We hope you were able to appreciate our central location in Offenburg, just a short walk from the train station and near the beautiful Black Forest, making it a convenient base for exploring the local area and beyond. We hope to have the opportunity to welcome you back and provide a stay that meets all your expectations. Best regards, Ihr Team vom ibis Styles Offenburg City

Avoid the Villa

Примечание: Tripadvisor 3.0/5

Kevin M Реальные отзывы TripAdvisor

My room was located in the Villa, a separate building across the parking lot. Decent space for a single room, but the bathroom was on the small side. Unfortunately, this room did not have air conditioning -- I'm guessing only the main building has it -- although I did find a fan and an extra pillow in the closet. Also, the room does not have good sound insulation from both the hall and the street outside. My room key stopped working twice during my stay, and I had to go to the front desk to get it fixed. They advised me to keep the card away from cell phones or anything that might demagnetize it, even though I was already not doing so. This isn't a bad hotel, but I would recommend requesting rooms in the main building until conditions in the Villa can be improved.

Dear Kevin, Thank you for sharing your experience with us. We're pleased to hear that you found the space in your room to be decent for a single room, and that our location provided convenience during your stay. We regret to hear about the issues with your room key and the sound insulation; we continuously strive to maintain our facilities and appreciate your feedback. While it's true that our main building offers air-conditioned rooms, we apologize for any inconvenience you may have experienced due to the lack of individual air conditioning controls in the Villa. We also take note of your experience with the sound insulation and will look into ways of enhancing our guest comfort. We hope that you will return in the future. Best regards, Ihr Team vom ibis Styles Offenburg City

Worst Accor hotel ever.

Примечание: Tripadvisor 1.0/5

Ateurlings Couples - Реальные отзывы TripAdvisor

Mistake with the booking, told me to pay 40 euro extra for the breakfast while it was included. Room 510 was like a closet. Bed on wheels that moved around. Airport sounds like a starting airplane. Safe and TV not working. Voucher for free drinks, but they want me to pay for it. Only answer from reception girl was: " I normally don't work here". Complaint via email but no reaction.

Dear Mr. Teurlings, First of all, thank you for taking the time to tell us about your stay, so we regret that your stay did not go to your complete satisfaction. We apologize for the behavior of our reception, we will discuss this again personally, so that this will not happen again in the future. Unfortunately, there are always system difficulties with us, so that the prices are imported incorrectly and are then not stored properly in the system. Our IT is already working to fix this problem Sorry that your room was not completely functional, too bad that you did not contact the reception, we would have liked to offer you a room change You can be assured that the guest is our focus, we apologize for the inconvenience, rest assured that this will no longer happen. We hope that we can welcome you again at a different time as our guest. Sincerely, Ibis Styles Offenburg City

Average Hotel

Примечание: Tripadvisor 3.0/5

KDIBIS Деловые путешественники - Реальные отзывы TripAdvisor

A/C noisy until head ache, poor wifi, Bed was good, room clean, reception was arrogant, booked due to previuos good experience with IBIS chain, but this one was below standard. Not many options though in that area,.

Beware, not a new hotel

Примечание: Tripadvisor 2.0/5

CruiseSeason Couples - Реальные отзывы TripAdvisor

On the accor website is said: opened in April 2020, so we thought: "great, new ibis styles". We like the ibis style layout and look. But beware: this is not a new ibis styles. It is a very poorly renovated "Hotel Palmengarten Offenburg". Only what you see in the picture is renovated: the room itself. - Bathroom is old and not renovated with old style shower (just clean that's all) - Hallways are old and not renovated - Lift is tiny and old and buttons are barely working - Reception is totally unwelcoming, very German old style, ughh We have stayed in numerous budget hotels and many ibis styles. This one here is very poor... Will definitely never be back. Expect an old, just very partly renovated hotel and maybe your expectations will be met. DON'T expect an ibis styles that just opened 2 months ago. It shouldn't be advertised as such in the hotel name on accor.

Dear guests, we are very sad that we could not offer you the stay that you expected. It is true that the hotel has not yet been completely rebuilt according to the ibis styles standard, but we are currently in the process of implementing this as soon as possible, unfortunately not as quickly as possible in the course of the lock downs this year. Unfortunately there was a small problem with the language on the accor.com website in April. We have been part of Acccor since April 1st but we are not newly built. We would be happy if you come back to us when everything is ready. Best regards

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Другие интернет-пользователи оценили наш отель

  • 480 Отзывов 9/10 Расположение
  • 580 Отзывов 5.5/10 Номер
  • 463 Отзывов 8.4/10 Сервис
  • 19 Отзывов 7.1/10 Интернет
  • 356 Отзывов 5/10 Комфорт
  • 281 Отзывов 8.5/10 Завтрак
  • 225 Отзывов 5.6/10 Чистота
  • 147 Отзывов 3/10 Атмосфера

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