Mövenpick Resort & Spa Boracay

Dear Sunjung P., Mabuhay! Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our spacious and clean rooms, as well as the relaxing atmosphere of the resort, pool, and beach. It’s wonderful to hear that you appreciated the peaceful environment and the natural beauty of our beachfront. At the same time, we sincerely apologize for the concerns you encountered during your stay. We regret the inconvenience caused by the presence of insects in the bathroom and will be addressing this with our housekeeping and engineering teams to ensure this is properly resolved. We also appreciate your comments regarding the breakfast selection. We understand how important variety and suitable options are, especially when traveling with family, and we are sorry to hear that it did not meet your expectations. Your suggestions, including the addition of items such as soup and instant noodles, will be shared with our team for review and improvement. Thank you as well for your feedback on our team’s service. We take this seriously and will continue working on enhancing the overall guest experience. We hope to have the opportunity to welcome you and your family again and provide a more comfortable and enjoyable stay. Sincerely, Mövenpick Resort & Spa Boracay

Dear Ms. Namhee K., Mabuhay! Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the beautiful views and had a comfortable stay overall. We also appreciate your patience regarding the initial room condition, and we’re happy our team was able to assist with an immediate room change. Thank you as well for your kind words about our staff, we’re delighted to know their friendliness made your stay more memorable. We also noted your feedback about the transportation cost from Caticlan Airport. We understand your concern, and we will review the pricing of our private boat transfers with the team to see what adjustments may be possible in the future. We look forward to welcoming you back in October and hope you enjoy even more benefits as an Accor Explorer. Warm Regards, Ivan Delgado Guest Experience Manager Mövenpick Resort & Spa Boracay