モーベンピックアスワン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 401 件のレビュー

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モーベンピックアスワン - Image 1
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P O Box 62 Elephantine Island, 0 アスワン, エジプト

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  • ナイル川のエレファンティン島

  • 静かなトロピカルガーデンとテラス

  • 観光名所に近接

  • 広々とした客室、スイート、ヴィラ

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当ホテルの客室

ホテル所在地

モーベンピックアスワン

P O Box 62 Elephantine Island
0 アスワン
エジプト

GPS:24.09335, 32.891683

電話番号
ファックス +20 97 2454485

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  401 件のレビュー

トリップアドバイザーの評価  4.6/5  4,745 件のレビュー

Poolside Service was Exceptional

トリップアドバイザーの評価 5.0/5

Lindsey K トリップアドバイザー認証口コミ

Hamada and Mahmoud from the Pool Bar were fantastic! They made our stay at Movenpick fabulous!!! They took such great care of us on our last day before we left Aswan for our late flight to Ciaro. The food was delicious, Hamada kept us well shaded from the intense Aswan sun. Mahmoud kept the mint lemons coming! A great way to spend our last day after a busy day before of temples and exploring Aswan

Dear M. Lindsey Thank you for taking the time to share your wonderful experience at Mövenpick Aswan. We are delighted to hear that you found our poolside service exceptional and that Hamada and Mahmoud contributed significantly to your stay. It is always our aim to ensure that our guests feel cared for and comfortable, especially during their time by the pool. We are pleased that you enjoyed the delicious food offerings and that our team was attentive to your needs, providing shade from the sun and refreshing mint lemon drinks. It is gratifying to know that you were able to relax and unwind after a day of exploring the historical treasures of Aswan. Your positive feedback is invaluable to us and will be shared with Hamada and Mahmoud, as they will be thrilled to know they made your last day memorable. We hope to welcome you back to Mövenpick Aswan in the future for another fabulous experience. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Excellent Accommodations on an Island in the Middle of the Nile

トリップアドバイザーの評価 5.0/5

pwrstr トリップアドバイザー認証口コミ

The Moevenpik hotel is composed of two separate building complexes. This is a review of the new building. The location, on an island in the middle of the Nile, is spectacular. We loved waking up to the sights and sounds of the river in the morning. Convenient boat transportation to and from the city of Aswan is provided by Moevenpik — so, despite the island location, you will not be isolated. The hotel itself is quite comfortable with spacious, well-appointed rooms. Breakfast in the morning is excellent, with a wide variety of choices, including very good Egyptian food. There are several restaurants on-site, but we only ate at Mezze, the Egyptian restaurant. It was quite good. Moevenpik is a great choice for your stay in Aswan.

Dear Mr. Peter, Thank you for taking the time to share your wonderful experience at Mövenpick Aswan. It is gratifying to learn that you enjoyed your stay in our new building and appreciated the stunning location on the island amidst the Nile. We strive to create a unique atmosphere that allows our guests to immerse themselves in the beauty of the surroundings, and it is delightful to know that the sights and sounds of the river enhanced your mornings. We are pleased that you found our accommodations to be spacious and well-appointed, as we understand that comfort is paramount during your travels. It is also great to hear that you enjoyed our breakfast offerings, which aim to provide a diverse selection, including authentic Egyptian cuisine. Our culinary team takes pride in delivering quality meals, and we are glad that your dining experience at Mezze met your expectations. Your acknowledgment of our convenient boat transportation to and from Aswan is appreciated, as we aim to ensure that our island location does not hinder accessibility. We continuously strive to make our guests’ experiences as enjoyable and seamless as possible. Thank you once again for your kind words and for recommending Mövenpick Aswan as a great choice for a stay in this beautiful city. We hope to welcome you back in the future for another memorable experience. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Beautiful hotel with great customer service

トリップアドバイザーの評価 5.0/5

Thomsonfam4 トリップアドバイザー認証口コミ

Our experience at the Mövenpick Aswan was excellent. It was clean, the food was delicious, and the grounds were beautiful. The staff were incredibly friendly. Extra appreciation for outstanding service from Ereen, Ashraf, and Naveen in the dining room. Very enjoyable stay!

Dear M. Thomsonfam, Thank you for your wonderful feedback regarding your recent stay at Mövenpick Aswan. We are delighted to hear that you enjoyed the cleanliness of our hotel, the delicious food, and the beauty of our grounds. Your kind words about our staff, especially Ereen, Ashraf, and Naveen, will certainly be shared with them as they strive to provide exceptional service. We look forward to welcoming you back in the future. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Great location.

トリップアドバイザーの評価 5.0/5

ransom59 トリップアドバイザー認証口コミ

Tranquil location reached by boat only. Stayed in the new part of hotel which was excellent. Views stunning and recommend both the Egyptian restaurant and the “Panoramic”, as food and service excellent. Pool superb after sightseeing and do a sunset cruise. Highly recommended.

Dear Guest, Thank you for your positive feedback regarding your recent stay at Mövenpick Aswan. We are thrilled to hear that you enjoyed our tranquil location and the stunning views from the new part of our hotel. It is wonderful to know that our dining options and pool facilities added to your experience. We appreciate your recommendation and look forward to welcoming you back for another memorable stay. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Very bad food and beverage

トリップアドバイザーの評価 1.0/5

TAREK I トリップアドバイザー認証口コミ

express my profound dissatisfaction with my current stay at Mövenpick Resort Aswan. Regrettably, several aspects of the accommodation and service have fallen significantly short of both my expectations and the standards that your esteemed establishment promises to uphold. The issues I have encountered include the following: - Absence of towels in the room - Lack of soap provided in the designated containers - Food quality that is unacceptable, with many items, particularly the steak and other types of dishes, being notably old and not fresh - A limited variety in the food options available - The open buffet was of very poor quality and did not meet basic expectations - When I raised my concerns directly with the chef, there was a noticeable lack of willingness to listen or address any of the issues I presented

Dear Mr. Tarek, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Resort Aswan. I sincerely regret to hear that your experience did not meet the high standards we strive to maintain and that you felt dissatisfied with various aspects of your visit. I would like to address the specific concerns you raised. First and foremost, I apologize for the absence of towels and soap in your room. This is not reflective of our usual service standards, and I assure you that our housekeeping team is typically attentive to these details to ensure guest comfort. Your comments are shared with the team to reinforce the importance of maintaining these essential amenities. Regarding the food and beverage experience, I am disappointed to learn that you found the quality of the meals unsatisfactory. Our culinary team is committed to providing fresh and diverse options, and it is concerning to hear that this was not your experience. We take pride in offering a wide range of dishes, and I appreciate you bringing this matter to my attention. Your feedback is invaluable as it helps us identify areas for improvement. Furthermore, I regret that you felt your concerns were not adequately addressed during your conversation with our chef. Guest feedback is crucial, and it is our goal to foster open communication. I will ensure that our team is reminded of the importance of actively listening to our guests’ concerns and taking appropriate action. Thank you once again for your detailed feedback. We value your insights and will use them to enhance our services for future guests. If you have any further comments or if there is anything else you would like to discuss, please feel free to reach out. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

との提携 TripAdvisor

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周辺の他の施設

Sofitel Legend Old Cataract Aswan 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 (459 件のレビュー)

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