Novotel Medellín El Tesoro (Ex Atton)

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,867 件のレビュー

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Novotel Medellín El Tesoro (Ex Atton) - Image 1
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Novotel Medellín El Tesoro (Ex Atton) - Image 3
Novotel Medellín El Tesoro (Ex Atton) - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

当ホテルの客室

ホテル所在地

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,867 件のレビュー

トリップアドバイザーの評価  4.5/5  842 件のレビュー

Broken Glass in hotel room. Be careful

トリップアドバイザーの評価 1.0/5

jaykN5897LF トリップアドバイザー認証口コミ

Well I tried to avoid writing this but the hotel has not given me much choice. I’m still staying here and at this point I have to pursue legal action for their negligence. I’ve stayed here before and had no issues and it was actually great. So I expected this stay would be the same. It’s actually been the complete opposite. I checked Into my room and it seemed very clean. I was surprise at 10 pm at night to place my feet meet my bed and was hit with a shard of glass on my left food. I immediately started gushing out blood and had to take a taxi to get first aid in a foreign country. When I called the front desk when it initially happened NO ONE seemed to care of even offer first aid to my wound or even offered to clean it up of have the glass cleaned; even to clean my room. I was so tired after having to look around for first aid at a 24/7 pharmacy that I had took a hotel towel and tried to clean up multiple pieces of what seemed to be a broken glass prior to my stay. I next morning I spoke to a manager ; however nothing was done and was just offered to move my room. When I came back from a appointment no one knew about my room change so I just dropped it and just wanted to leave the hotel as my stay was non refundable. My trip was ruined as my cut hindered my walking and I tried to make the best of the situation. Its day 3 and no still has tried to remedy the situation especially when I have asked to speak with the GM numerous times. Please use extreme caution when booking at this hotel. Although staff is nice, doesn’t excuse their negligence in emergency situations. NOT OKAY.

Dear Jhon We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us yo evaluate our service, and it also helps us to improve it. We are really sorry that your stay did not meet your expectations. Please rest assure that we are taking the appropriate measures to solve this situation by checking again everything that happened during your stay. We will contact you as soon as we have an answer for you. Our General Manager is leading this inconvenience to a good solution. We will get in contact soon. We hope you come back soon to our hotel. Have a nice day. Sara Suaza VIP Concierge

Amazing stay

トリップアドバイザーの評価 5.0/5

WHTCtravel Couples - トリップアドバイザー認証口コミ

Novotel was an amazing experience. The front desk staff was very helpful with check in and was immediately to assist when we had questions about tours later on in our stay. The rooms were very spacious and clean. Many amenities: pool, gym , Pilates studio, spa, and restaurant. The extra wow factor is all the activities that are connected to the hotel such as the amusement park for children, the stores, additional food choices, and the city/mountain views. I can rave great things all day about my stay. Don’t wait, book today

Dear WHTCtravel We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We always strive to provide the best experience. We hope you come back soon to enjoy our hotel again. Have a nice day.

Centrally Located in El Tesoro Mall

トリップアドバイザーの評価 4.0/5

carlosdieppa トリップアドバイザー認証口コミ

A very conveniently located modern and comfortable hotel in the El Tesoro Mall and through the third floor you can go directly into the mall, good food options in the hotel restaurant and lots of options in the breakfast buffet. Small but well stocked gym and a great spa.

Dear Carlos We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to keep enjoying our hotel and services. Have a nice day.

Fabulous Novotel

トリップアドバイザーの評価 5.0/5

beetcanner トリップアドバイザー認証口コミ

This place is one of the finest hotels I've ever had the great good fortune to book a few nights. The buffet breakfast is seemingly endless. You want it, it's here. The neighborhood is high-end, lots of BMWs and Mercedes. The rooms, especially bathrooms are immaculate. I didn't want to leave.

Dear Beetcanner We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our customer service. We hope you come back soon to our hotel. Have a nice day

Nice but they have problems

トリップアドバイザーの評価 3.0/5

SebassPops619 トリップアドバイザー認証口コミ

Nice hotel in a great area but they have problems. When we checked in the access control for the rooms didn’t work. Because the phones didnt work either we had to go to the desk every time we wanted to get back in our room. The bar/ Restaurant wouldn’t serve us because the pos wasn’t working. They wouldn’t even manually write down our order and charge the room later. We couldn’t make coffee in the room because the coffee maker was broken. At 7:30am the jack hammer started for their construction project. That was a nice way to wake up. We ask for a late check out (we were on the VIP level) and they said NO even after all of the issues we had.

Dear Sebass We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important, since it helps us to evaluate our service. We are really sorry that your experience did not meet your expectations. We had a very big problem with our system, and it only lasted one day, but we understand it was a terrible issue. We trust you will give us another chance to serve you better, to have the opportunity to change your mind. We hope you come back soon. We promise the experience will be definitely better. Have a nice day

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 867 件のレビュー 9.5/10 ロケーション
  • 920 件のレビュー 7.9/10 客室
  • 1,416 件のレビュー 8.3/10 サービス
  • 16 件のレビュー 6.8/10 インターネット
  • 426 件のレビュー 7/10 朝食
  • 380 件のレビュー 7.8/10 清潔さ
  • 283 件のレビュー 7.7/10 快適さ
  • 201 件のレビュー 8.6/10 雰囲気

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