Novotel Medellín El Tesoro

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,520 件のレビュー

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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
Novotel Medellín El Tesoro - Image 3
Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

当ホテルの客室

ホテル所在地

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,520 件のレビュー

トリップアドバイザーの評価  4.5/5  858 件のレビュー

Beautiful Hotel in Medellin

トリップアドバイザーの評価 5.0/5

swoodruf トリップアドバイザー認証口コミ

What a beautiful hotel! We loved everything about it except our stay was too short! We could have used another day in Medellin, for sure! A friend and I had dinner at the restaurant on the top floor (which is not part of the hotel), and it was fabulous! If it is a weekend, definitely get a reservation! My room was large and roomy. All very new with lots of outlets. I enjoyed my stay there very much!

Dear Swoodruf We hope you are fine. We want to thank you for taking your time to share your experience with us. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel, and also our restaurant, which is actually part of the hotel. We hope you come back soon to our facilities to keep enjoying and having great times. Have a nice day. Sara Suaza VIP Concierge

Everything was perfect, until the last night.

トリップアドバイザーの評価 4.0/5

MCTMASE トリップアドバイザー認証口コミ

Summary: a standout Novotel with excellent staff in a great and secure location, ruined by a rowdy neighbour. I liked: Staff - we were off to a great start as we were warmly greeted as we entered the property and immediate assistance was offered with our luggage. The young male staff member who checked us in was very friendly, explained the hotels services and advised we had received an upgrade to a room on the top floor (level 20) due to my Accor Gold status. Waiting in the room was a generous welcome amenity tray with multiple food and drink options. Prior to arriving I also arranged airport transfers via the front desk, this was seamless. Room/hotel - we enjoyed the large room that featured ample storage for luggage, nice views of Medellin and premium bathroom amenities. In the hallway near the elevators there was also a table with complimentary snacks and drinks that were refreshed morning and evening. Location - the hotel is directly connected to the El Tesoro mall via level 'PP' you can exit the hotel elevator and walk directly in to the shopping centre. Within the centre there are a variety of shops, bars and restaurants. We had no issues walking around the hotel area at day or night, area is very safe. Only downside is the immediate area is not super walkable, you'll need an Uber/Taxi and some had a hard time finding the hotel entrance to pick us up. Areas for improvement: Noisy neighbours - during our three night stay we unfortunately had some noisy guests on our floor who were loud and constantly disruptive in the corridor, thankfully it quietened down later at night and we ignored it. On our last night however we were woken around 2am by what sounded like construction, but it was the guest in the next room banging on the wall and playing music so loud it was audible in our room and in the hallway. For the first time in my life I called a hotel front desk to complain about another guest and to the hotels credit they had sent someone from security up within a few minutes. Security spoke to the noisy guest and thankfully the noise stopped. This experience left a bad taste in our mouth and we were tired as we checked out for our early flight in the morning. When checking out, this was not mentioned by the front desk team, I'm not sure they were aware but you'd think they'd check-in if a guest had that experience. Conclusion: Had it not been for our noisy neighbour, I would have given this property 5/5, so it was a real shame to finish on a low note. If I return to Medellin I'd happily stay here again and hope I have better luck with my neighbours. We stayed at multiple Accor properties during our Colombia trip, including the Sofitel in Bogota and I would say this hotel was the best one we stayed at.

Dear Mctmase We hope you are fine. First of all, we want to say thank you for sharing your experience with us. Your opinion is very important to our team since it helps us to evaluate our service and also to improve everything that can be better. We love that you had a warm welcome in our hotel by our staff. All of our guests are important to us, and that is why our team try their best to offer a great attention and service. We are glad you got an Up grade because of your membership. We are sorry you had noisy guests on your floor. We hope you give us another opportunity to serve you in the future. We trust the next experience will reach your expectations out. Come back soon. Have a nice day. Sara Suaza VIP Concierge

Amazing Stay

トリップアドバイザーの評価 5.0/5

Jaqueline W トリップアドバイザー認証口コミ

Colombiana living abroad-this hotel is fantastic! The service is amazing-from the breakfast buffet to the front desk all the workers demonstrate a high level of care for the guests. It’s a very warm atmosphere located in a wonderful neighborhood where I have felt comfortable and welcomed since the first time I stayed 5 years ago. As I mentioned earlier all the employees are amazing but I would love to give a huge shout out to Juan Abaunza for his incredible customer service skills every time we visit. Do not hesitate to stay here.

Dear Jaqueline We hope you are fine. We want to thank you for taking your time to share your experience with us. For us, your opinion is very important, since it motivates us to be always better at our service. We love you liked your stay, the warm welcome and everything. We always do our best for our guests to feel comfortable and to always want to come back and visit us. We will extend your comments to all of our team, specially Juan. We know this will encourage him to continue giving an excellent service. We hope you come back soon. Have a nice day. Sara Suaza VIP Concierge

Comfortable, convenient hotel with a great rooftop bar

トリップアドバイザーの評価 5.0/5

PatRode Couples - トリップアドバイザー認証口コミ

Upon our arrival, we were impressed with the stylish lobby of the Novotel that opens to the El Tesoro mall, packed with restaurants and shopping options. We enjoyed the expansive breakfast buffet, and found our rooms comfortable and quiet, great for light sleepers like us. The highlight of our stay was drinks and appetizers at the rooftop bar. With a view of the sparkling city lights, we enjoyed excellent cocktails prepared by Carlos and his crew. While we usually go for the classic martini, Carlos introduced us to some local innovations and helped us appreciate the Colombian cocktail culture. It’s worth a stop even if you’re not staying at the hotel.

Dear Pat We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We love that you liked your stay, and in general, our hotel. We will extend your comments to all of our team, specially Carlos and his crew. We know this will make them all happy. We hope you come back soon to our hotel. Have a nice day. Sara Suaza VIP Concierge

Would Not Stay Again

トリップアドバイザーの評価 3.0/5

suthna トリップアドバイザー認証口コミ

First the positive. Nice sized corner room on the on the 14th floor with great city/mountain views. Comfortable bed. Great AC with adequate storage room in bedroom and bathroom. Large walk-in shower. Both restaurants were quite good with friendly service. 2nd floor connection to a lovely mall with shops, restaurants and bars if that is what you are there to do. Unfortunately the negatives outweighed the positives for us. On arrival only two thin towels in the bathroom - no hand towels or wash cloths. We opted not to reuse and they were replaced the second day and one hand towel was added. Finally had to track down a housekeeper for a washcloth. There was a small package of 3 tissues which were never replenished and we both had colds. I’ve never stayed in a hotel that didn’t have a box of Klenex! There are “don’t “ signs everywhere. Don’t use too much water. Don’t ask for towel replacements. Turn off lights, etc. Water in shower gets very hot without warning so constant adjustment needed. Of course, you are told not to take a long shower. Ours was a 4 night stay. Hotel is not conveniently located for walking anywhere and our ask for an area map and suggestions got us nowhere. Medellín is a beautiful city and we very much enjoyed our visit with the exception of our hotel choice. Would have much preferred a hotel with a neighborhood feel.

Dear Suthna We hope you are fine. We want to thank your for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service, and it also motivates us to improve it. We love you liked our rooms and restaurants. The shopping mall is a plus as well, since all of our guests have everything at hand. However, we are very sorry that your experience did not meet your expectations. We want to explain you that we only have two of each kind of towels in the room. But, in case our guests need more, we can add more to the room. About the "don't" sings, they are just a suggestion. And not in the way that you can not do anything, but in the way that we try to raise awareness about caring for the environment. That is why we have sings that says, for example: "try not to waste a lot of water", "try not to replace your towel unless it is necessary", "try not to leave the light turned on"... We hope you give us another opportunity to better serve you in the near future. Come back soon. Have a nice day. Sara Suaza VIP Concierge

との提携 TripAdvisor

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  • 312 件のレビュー 6.9/10 快適さ

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Medellinのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。