Novotel Medellín El Tesoro

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,676 件のレビュー

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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
Novotel Medellín El Tesoro - Image 3
Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

当ホテルの客室

ホテル所在地

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,676 件のレビュー

トリップアドバイザーの評価  4.5/5  851 件のレビュー

Medellin Let Down

トリップアドバイザーの評価 3.0/5

JoyR2020 トリップアドバイザー認証口コミ

This hotel surprised me with their sup par service. I expected more because I had stayed at a Novotel property in Thailand but this location doesn't hold a candle to that one. First, I arrive late at night & my luggage was lost. I shared this at the front desk & no one cared. I was not offered a toothbrush or anything. I was given a room where the bed was so hard that I could not sleep. I managed to make it until the morning & reported to the front desk the bed was hard & I needed a new room. I was offered a blanket but told them this would not work because a blanket would not make the mattress soft. I was later moved to a new room. In my new room the fridge did not work & I shared with them I had medication that needed to be refrigerated. They sent a maintenance person who did absolutely nothing but looked in & behind the fridge. He told me the fridge was working & I said it was not but the one in the room I moved from did work. The manager came to my room & said the fridge did in fact work & I said it did not. I told the manager I had medication that needed refrigeration & he said he could take my meds for & put it in their freezer. I told him I was not comfortable with that. This manager never asked about my luggage or if I needed anything. I was very frustrated. In fact no one asked me about my luggage. The very next day was my birthday & I shared that no one acknowledged my birthday. I was checking out & and heading to an event & shared once again it was my birthday. And this time Guy a doorman heard me & he went away & got chocolate for my birthday. He was the only person who acknowledged my special day. I was very disappointed with my stay. However the hotel is in a great location, it is right next to a mall.

Came in from America to go to BioXcellerator

トリップアドバイザーの評価 4.0/5

LEE C Friends getaway - トリップアドバイザー認証口コミ

I traveled to Medellin from the US to receive stem cell treatment at BioXcellerator. I was a bit anxious about what to expect, but was pleasantly surprised by the quality of the hotel. The staff, including the front desk and butlers, were very attentive and helpful with providing information. They even went the extra mile to retrieve an item I had forgotten in my room. The view from the Presidential suite was stunning, although given the price and location in Medellin, I had higher expectations. Overall, it was a great place to stay.

Dear Lee We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service and to improve anytime it is necessary. We love that your stay was pleasant. We are sorry that the hotel did not meet your entire expectations, considering the cost and location. We always strive to provide the best service. However, we hope you give us a chance to serve you again in the near future. We will share your comments to our team. We know, your opinion will be a good motivation for them to keep working the way they do. Have a nice day and come back soon. Sara Suaza VIP Concierge

Good location

トリップアドバイザーの評価 5.0/5

Lori P トリップアドバイザー認証口コミ

Very nice hotel with friendly staff. Clean, modern and conveniently located adjacent to the mall El Tesoro. Tons of shopping and food options. Very safe as non guests cant get far since a room key is needed to access guest floors. Also not far from Provincia and Poblado when venturing out.

Dear Lorip We hope you are fine. Thank you for sharing your experience with us. It makes us happy that your stay met your expectations. We like you had a lot of options to eat and to buy in the shopping mall. We always think on our guests security, thank you for noticing it. We hope you come back soon to our hotel. We will be happy to serve you again. Have a nice day,

Basic gym & severe pool regulations

トリップアドバイザーの評価 3.0/5

JimH_nyc Couples - トリップアドバイザー認証口コミ

I’ve stayed at this hotel many times, & it has a lot of very good things going for it. To name a few; it’s attached to one of the most popular & beautiful malls in the city of Medellin, called Centro Commercial El Tesoro. So, you have at your fingertips great shopping, as well as many restaurant dining options here. The rooms are very comfortable, & come with breathtaking views of the valley of Medellin. The buffet breakfast each morning is average & certainly nothing to complain about, but nothing outstanding either. The bar upstairs is nice & with great views. However, hardly anyone is ever there. The pool area is small, but with great views of the city. Unfortunately, there’s a lot of constraining pool rules & regulations. Hotel security monitors the pool area closely, so that you don’t bring anything to eat or drink with you & there is nothing available to order, while you’re in the sunny heat at the pool. I’ve been to this pool many times & I’ve never seen people stay for long because it’s really not a cozy area. Even though it could be a very beautiful & fun experience, the confining rules & regulations make Novotel’s pool area a hostile environment & not enjoyable, nor good for relaxation, or especially rehydration! The hotel gym is less than basic & I looked at it once & I immediately knew that there is very little in there for me. I enjoy weight training & cardio & the gym is incredibly limited. The staff at the hotel is very friendly & even the security at the pool is polite, even when they tell you “No” to even having a drink of water, while at the pool. For a hotel pool experience in Medellin, I definitely recommend the InterContinental Medellin, because it is truly a resort property & they have poolside dining, with poolside waiter service. I’d stay here again, at this Novotel. But, there are better options in the city for a more well rounded hotel experience.

Dear Jim We hope you are fine. We want to thank you for taking your time to answer to this survey, and for sharing your experience with us. We are glad that you liked our hotel in general aspects. To be attached to the shopping mall is one of our strategies, since it makes our guests' stay easier and better, with all of the things you can do there. It is not only close but safe as well. We loved you liked our comfortable rooms and our good breakfast. We are sorry that the pool area did not meet your expectations. We want you to know that the rules we have there, are thought on your security. For example, we do not allow drinks served in glasses there, to avoid these from breaking and hurting people. However, you can take your drinks in some other kind of recipients. In comparison to other hotels, our pool has extended hours of use, as it is open from 6am to 9pm, which we think is an advantage to our guests. About the gym, it is modern and has everything you need to do some exercise. We have the treadmills, and also weights. In the shopping mall there is another option in case our guests need something more specialized. Our gym meets all the characteristics to a daily routine, requested by our brand, Accor. Our hotel is always open to all the people who want to visit us. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

GREAT STAY AT NOVOTEL EL TESORO

トリップアドバイザーの評価 5.0/5

Sharon S ファミリー - トリップアドバイザー認証口コミ

The perfect stay at a perfect hotel, Staff all very kind and helpful, comfortable room, nice large shower, good food, room service, never a chance to get bored because the hotel is in a very large and lively shopping center with lots of bars and restaurants, but the room was nice and quiet.

Dear Sharon We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better. We love you liked our hotel that much. The shopping mall is a detail that makes easier all the visit to our guests, taking into account that there are a lot of things you can do there. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 858 件のレビュー 9.7/10 ロケーション
  • 901 件のレビュー 7.7/10 客室
  • 1,414 件のレビュー 8.2/10 サービス
  • 19 件のレビュー 6.5/10 インターネット
  • 423 件のレビュー 6.9/10 朝食
  • 384 件のレビュー 7.4/10 清潔さ
  • 306 件のレビュー 7.1/10 快適さ
  • 194 件のレビュー 8.2/10 雰囲気

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