Pearl Valley Hotel by Mantis 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 106 görüş

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Otel ekstraları

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

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Otelin konumu

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

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Daha fazla bilgi edinin

ALL Puanlama  4.5/5  106 görüş

TripAdvisor Derecesi  4.5/5  84 görüş

Great stay but access control ….

Tripadvisor puanı 4.0/5

NelusR İş - TripAdvisor onaylı yorum

I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back

Dear NelusR Thank you for taking the time to write a very detailed review. I am really impressed that you have taken time to read historical reviews and responses as this makes your review even more relevant and appreciated. Because of your username I am not always able to track exactly who the reviewer is, but I would like to thank you for your return business and for your soonest return Pearl Valley Hotel by Mantis is a supplier, one of many, on the greater Val de Vie and Pearl Valley Residential Estate. Security is independently chosen and managed by the Home Owners Association and suppliers like the hotel, do not have that much say on SOP and management processes of the security. In the past 2 years, since my commencement of employment, I can honestly say that access for hotel guests have been improved, but, you are 100% correct that there must be easier and more streamlined methods that can be implemented. As a hotel guest, we do assist with biometrics access for the main gate, but not inter estate travel. I am confused and I apologise that I was not aware of your access issues as I would have signed off paperwork for authorization. Please do take up my offer on your return. Golf is a complete separate entity and we do not have any say on their rates. We do however offer better rates to guests that chose to stay with the hotel and play a round of golf. I will communicate and share your feedback on Back's Restaurant to the owners in order for them to relook at a larger menu for longer staying guests. Apologies for the closing of the one restaurant. Annual hollow tining occurs after season, normally the last 2 weeks in April after Easter weekend. I hope to welcome you back and I honestly appreciate your feedback as guest feedback like yours, provide me with valuable information on where we are great and where I, and the rest of the operators on the estate, can improve. Travel safe. Until we meet again Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

Excellent stay

Tripadvisor puanı 5.0/5

Suzanne L TripAdvisor onaylı yorum

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Terrible

Tripadvisor puanı 1.0/5

Michelle d Aileler - TripAdvisor onaylı yorum

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.

Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

Top class hotel worthy of 5 - 6 stars.

Tripadvisor puanı 5.0/5

Bo1ton Couples - TripAdvisor onaylı yorum

The Mantis Hotel Group has consitently exceeded my expectations - this particular has simply reminded me why this group will always enjoy priority when searching for a hotel - General Manager: Mynhardt de Jongh clearly leafs from the front - the service is 5* + - the views are outstanding the facilities exceptionally clean and varied to accommodate most preferences - staff is always available to assist - a must visit for atleast 3 nights - will return.

Dear Mr Denver B We are truly delighted to have received your fantastic feedback with a 5-star rating. We are blessed to be able to work for the Mantis Group on such an award-winning estate with a team that knows the importance of BEST GUEST SERVICE. I will most definitely share your feedback with my team as it will re-enforce their drive to perfection. Thank you for your support over the years. I wish you a safe journey. I wish you and your wife another blessed year of marriage and hope to be able to provide you with a venue to celebrate your next anniversary. To the New Year! Best wishes for 2024. Mynhardt de Jongh General Manager

Mixed feelings

Tripadvisor puanı 4.0/5

NelusR Solo travel - TripAdvisor onaylı yorum

One of the largest and nicest rooms (207) I have stayed in for some time. Clean, modern and everything you need. Great complimentary coffee. World class estate with so many facilities you can use. Backs Restaurant: Small but very affordable menu. Friendly staff. Valley Restaurant: You can eat about the same breakfast for almost half the price at “Backs” Negatives: Golf: This must be the in the top 5 most expensive courses in South Africa to play as a affiliated member. Not really catering for South Africans. As a very avid golfer, I am not willing to pay that fee. Even the discounted rate if you stay in the hotel is exorbitant. 2/10 Access to the estate is shockingly slow and ineffective, especially for hotel staying/returning guests. Every day the same procedure to gain access. Code only valid for 1-day. R40 for still water in a normal plastic bottle! Price: 6/10 Staff:9/10 Location: 9/10 Facilities: 9/10 Overall: 8/10 As the estate is so large, a map of the location of all the facilities would be great.

Dear NelusR I am delighted to have received such detailed feedback from you as guest feedback is imperative for business owners to understand where we are doing well and where there is room for improvement. I will share your great feedback on the hotel and its facilities with my team in order for them to continue to stay positive, motivated and keep exceeding all the guest's expectations. Complimentary water (both still and sparkling) in recycled glass bottles are available in your rooms in the fridges. Food and Beverage Facilities: The same goes for the business owners of the golf course and the outsourced food and beverage outlets. Glad that your experiences at both restaurants were positive and that the quality of the meals met your expectations. I will share your concern of the difference between meals at Pearl Valley Restaurant and Back's restaurant with the owners. Golf: We pride ourselves with top service, top facilities and a golf course currently ranked 3rd in the country. Every day we remind ourselves that we have to provide exceptional services and facilities to stay on par with one of our goals of being the top public accessible course in the country. We offer a bucket list experience and when you drive down the Jack Nicklaus Boulevard after days/ weeks/ months of anticipation, you are met with a team that is willing to do even better that what you expected. Access: Security is the prime USP of Pearl Valley Golf Residential Estate and that of the Greater Val de Vie Estate. Access control will remain a priority to ensure all residents, guests, staff and suppliers are safe at all times. Longer staying guests are able to have their biometrics temporarily registered, bar meeting strict terms and conditions. Apologies for the inconvenience it has caused, but it is for your own safety. I would rather apologies for inconvenience than having to explain an incident. We sincerely hope that we will have the pleasure in welcoming you back in the near future Merry Christmas and we hope you will have a memorable experience with your friends and family during these festive times. Kind regards Mynhardt de Jongh General Manager

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