Pearl Valley Hotel by Mantis 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 83

Pearl Valley Hotel by Mantis - Image 1
Pearl Valley Hotel by Mantis - Image 2
Pearl Valley Hotel by Mantis - Image 3
Pearl Valley Hotel by Mantis - Image 4
R301 Wemmershoek Road, 7646 PAARL, South Africa

Описание

Особенности отеля

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

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Номер 1

Расположение отеля

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 83

Рейтинг TripAdvisor  4.5/5  Отзывов: 95

A not so favourable stay

Примечание: Tripadvisor 1.0/5

JaneneR7 Семьи - Реальные отзывы TripAdvisor

Dear Janene, Referencing numerous communications (via mail and one on one), one of which is from Gail’s on February 14, 2025, which clearly outlined the circumstances surrounding the Romero party’s stay at the hotel: Our GM, (Mynhardt de Jongh) personally met with Mr. Romero to discuss the situation; however, the interaction was unfortunately met with hostility and a lack of receptiveness. Despite this, he remained professional and presented the following options: 1. The guests could wait for the restoration of the water supply, which was a matter entirely beyond our control. 2. Alternatively, they could cancel the remainder of their reservation, in which case he offered a full refund for the unused portion of the stay and a 50% refund for the night of February 13, 2025. This offer was extended in good faith and was valid only on the day it was presented. The guests chose to remain at the hotel, thereby forfeiting the refund option. It’s also important to note that, contrary to our policies, they elected not to extend their daughter’s accommodation but instead had her stay in their room. While we genuinely regret the inconvenience caused, we must emphasize that the water supply issue was beyond the hotel's control. Nevertheless, we remain committed to providing all our guests with the highest standard of service, even in challenging circumstances. Given the above, and with all aspects now thoroughly addressed, we consider this matter resolved. Regards Mynhardt de Jongh General Manager

A Perfect Getaway!

Примечание: Tripadvisor 5.0/5

CandiceGCT Couples - Реальные отзывы TripAdvisor

Dear CandiceGCT, Thank you so much for your glowing review and for choosing to spend your getaway with us at Pearl Valley Hotel! My team and I are absolutely thrilled to hear that your stay was seamless and luxurious from start to finish. It’s wonderful to know you enjoyed the peaceful elegance of your room, the relaxing amenities, and those block-out blinds—always a game-changer for quality rest! We’re especially delighted that you had such a great experience with our facilities and dining options. Your kind words about our team, and myself in particular, mean the world to us. I am truly passionate about creating memorable experiences, and I’ll be sure to pass on your heartfelt compliments to my team. It sounds like you made the most of every moment—from padel and poolside relaxation to evenings at the bar. I am so glad the atmosphere and service made you feel at home. My team and I will be absolutely thrilled to welcome you back again—and when you're ready for golf, our team will be more than happy to get you started! Warm regards, Mynhardt de Jongh General Manager

Gorgeous resort with fabulous rooms.

Примечание: Tripadvisor 5.0/5

34769pete Реальные отзывы TripAdvisor

Dear 34769pete, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our beautiful property, spacious rooms, and excellent restaurant and bar facilities. It is wonderful to know that the stunning views from your balcony, along with our pools, golf course, and tennis courts, contributed to a memorable and relaxing holiday. We appreciate your feedback regarding the kitchen appliances and security gate process. Originally, the property was designed as holiday apartments, but it was later converted into a hotel operation. As part of this transition and following the Grading Council of South Africa’s requirements, self-catering facilities are no longer offered due to health and safety considerations. We value your insights and will continue to assess ways to enhance the overall guest experience. We sincerely apologize for the inconvenience you experienced with the availability of pool towels. This is not the level of service we strive to provide, and we are addressing the issue to ensure a smoother and more efficient process for all our guests in the future. Despite these challenges, we are delighted that you had an enjoyable stay and would both return and recommend our hotel. Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel

Splendid

Примечание: Tripadvisor 5.0/5

Boondoggler Couples - Реальные отзывы TripAdvisor

Dear Boondoggler We are delighted to have received your lovely guest review. We are truly grateful to hear that you have enjoyed every part of your stay and visit to Pearl Valley Hotel by Mantis and the golf course. I will share your feedback, as normal, with my team and the team of all the other facilities on the estate. We will all look forward to one day, in the near future, welcome you back in order for you to continue your memories and we hope that you will then have an opportunity to visit all the other facilities on the estate Safe travels Kind regards Mynhardt de Jongh General Manager

Great accommodation

Примечание: Tripadvisor 5.0/5

555smart Реальные отзывы TripAdvisor

Dear 555smart I am truly delighted to have received such a comprehensive contribution. I will most definitely share your feedback with the entire team in order for them to see how all their hard work is reaping positive results. We all wish to welcome you back in the new year Best wishes for 2025 and continue to travel safely Kind regards Mynhardt de Jongh General Manager

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Другие интернет-пользователи оценили наш отель

  • 106 Отзывов 9.4/10 Расположение
  • 198 Отзывов 8/10 Номер
  • 183 Отзывов 7.1/10 Сервис
  • 102 Отзывов 9.2/10 Комфорт
  • 63 Отзывов 5.3/10 Чистота
  • 48 Отзывов 6.5/10 Завтрак
  • 42 Отзывов 5.5/10 Атмосфера
  • 35 Отзывов 5.2/10 Соотношение цены и качества

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