Mantis Akagera Game Lodge 4성

고객 평점 (ALL 평가) 4.7/5 344 리뷰

Mantis Akagera Game Lodge - Image 1
Mantis Akagera Game Lodge - Image 2
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Akagera National Park, Kayonza District, 0 AKAGERA NATIONAL PARK, 르완다

호텔설명

호텔 추가 정보

  • Only Hotel in the Akagera National Park

  • Only restaurant in the Akagera National Park

  • Only Conference Facilities in the Akagera National Park

  • Only Swimming Pool in Akagera National Park

  • Air-conditioned Rooms

숙박

호텔 위치

Mantis Akagera Game Lodge

Akagera National Park, Kayonza District
0 AKAGERA NATIONAL PARK
르완다

GPS:-1.873946, 30.714955

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

Inzovu Restaurant

Open to both in-house guests and day visitors, and serves breakfast, lunch and dinner. With the use of fresh, seasonal, and local produce, some of which comes from our own gardens, our chef adds a local twist to your favourite dishes.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  344 리뷰

TripAdvisor 평가  4.0/5  375 리뷰

Just a small break away

트립어드바이저 평점 5.0/5

Paul R TripAdvisor 인증 리뷰

Try the cocktail master Jean de Dieu (Muyco) new invention at the pool bar. The stay was great the food was great and the service was wonderful. The baboons kept us entertained scaring my daughters

⭐Not good Experience – Potential to Improve

트립어드바이저 평점 2.0/5

Fernanda S TripAdvisor 인증 리뷰

While the location of this hotel in Akagera National Park is beautiful, our stay did not fully meet expectations. We experienced a delayed check-in, long waiting times for meals, and several room issues, including lack of air conditioning, no hot water, and cleanliness concerns. There also seemed to be some internal communication challenges among the staff. The full board arrangement was not clearly handled, and unfortunately, we missed dinner due to the room issues. Although we appreciated the apology, the compensation did not fully reflect the inconvenience. This property has great potential, and with better coordination, maintenance, and service consistency, it could offer a much stronger guest experience.

Very Disappointing Experience – Ruined First Impression of a Once-in-a-Lifetime Trip

트립어드바이저 평점 1.0/5

Alicia G TripAdvisor 인증 리뷰

ÑI had very high expectations for this hotel in Akagera National Park, especially given the location and the images shown on the website. Unfortunately, the reality was extremely disappointing and affected what was meant to be a once-in-a-lifetime trip. Check-in was unacceptable. Our official check-in time was 1:00 pm, yet we did not receive our room until 3:00 pm, with no proper explanation or proactive communication. While waiting for the room, we ordered lunch 30 minutes in advance, yet it took 1.5 hours for the food to arrive at our table. This level of delay is not acceptable, especially in a remote lodge where timing and logistics should be well managed. Once we finally got to the room, the problems continued: • The air conditioning was not working on our side of the building. • There was no hot water in our room, forcing us to shower in the neighboring room and then return to ours. • The room was not properly vacuumed, which is basic housekeeping. • Internal communication between staff was very poor, with different employees giving conflicting information. Despite having paid for full board, we were told we would be charged for the lunch we had while waiting for our room — an unpleasant and unnecessary discussion after everything that had already gone wrong. Because of the lack of hot water, we were unable to shower properly and had to skip dinner altogether, which was extremely frustrating. To make matters worse, at around 11:00 pm, staff came to our room to apologize — waking us up instead of respecting our rest. They also sent a fruit tray at 11:00 pm as compensation, which was far too late and not appropriate considering we had missed dinner and needed real food, not fruit. The photos on the website look beautiful, but the actual experience does not match what is advertised. This trip was meant to be something very special, and unfortunately, this hotel ruined our first impression of Akagera National Park. The location may be incredible, but service, organization, and guest care need serious improvement before this property can justify its reputation or price. I would not recommend this hotel until major operational and service issues are addressed.

Serene property

트립어드바이저 평점 5.0/5

6Anu TripAdvisor 인증 리뷰

Amazing stay with great views and delicious food. We had amazing relaxing holiday here. Staff was courteous and helpful to arrange vegeterian food for me.

Would highly recommend Akagera Game Lodge

트립어드바이저 평점 5.0/5

Clocky1 TripAdvisor 인증 리뷰

We’ve just returned from a six night stay at Akagera game Lodge and I can’t praise it enough. The staff were so helpful, friendly and nothing was too much bother. The food in the restaurant was incredible and we enjoyed a brilliant game drive seeing so many animals. I would highly recommend.. The only drawback was that it is difficult to return to the hotel after 6 pm due to the park closing, you can apply for a park escort back to the hotel but this has a cost associated. This is a restriction by the park, not the hotel.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 107 리뷰 9.8/10 위치
  • 197 리뷰 9.1/10 객실
  • 262 리뷰 9.2/10 서비스
  • 186 리뷰 8/10 레스토랑
  • 88 리뷰 9.4/10 편의 시설
  • 59 리뷰 3.9/10 가격 대비 가치
  • 51 리뷰 8.5/10 청결도
  • 46 리뷰 8.5/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.