Mantis Akagera Game Lodge 4성

고객 평점 (ALL 평가) 4.6/5 268 리뷰

Mantis Akagera Game Lodge - Image 1
Mantis Akagera Game Lodge - Image 2
Mantis Akagera Game Lodge - Image 3
Mantis Akagera Game Lodge - Image 4
Akagera National Park, Kayonza District, 0 AKAGERA NATIONAL PARK, Rwanda

호텔설명

호텔 추가 정보

  • Only Hotel in the Akagera National Park

  • Only restaurant in the Akagera National Park

  • Only Conference Facilities in the Akagera National Park

  • Only Swimming Pool in Akagera National Park

  • Air-conditioned Rooms

숙박

호텔 위치

Mantis Akagera Game Lodge

Akagera National Park, Kayonza District
0 AKAGERA NATIONAL PARK
Rwanda

GPS:-1.873946, 30.714955

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

Inzovu Restaurant

Open to both in-house guests and day visitors, and serves breakfast, lunch and dinner. With the use of fresh, seasonal, and local produce, some of which comes from our own gardens, our chef adds a local twist to your favourite dishes.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  268 리뷰

TripAdvisor 평가  4.0/5  352 리뷰

Much improved on what went before.

트립어드바이저 평점 4.0/5

mfuwe TripAdvisor 인증 리뷰

This was my second visit to Akagera National Park and on the previous one, some 10 years or so ago, I stayed here as the NP opened up. It was 'nationalised, then and the service was as expected rather disorganised and haphazard with staff unaware of their duties and management inefficient. Reminiscent of the old Soviet style. So I was looking forward to see what had changed. Brighter booking system via a chain booker helped and after a false start the booking was as I required. 3 rooms on the balcony floor, first in English, 2nd in 'American'. Strangely and disappointingly there was not the usual concessionary price for East African Citizens which I queried to no avail. Possibly associated with South~African ownership? OH well. we had booked and documentation went well. We arrived to find the building a bit brighter and polished and the reception was excellent and a foretaste of what was to be the norm during our three night stay. Our rooms were together on the same corridor but not adjacent so no grumbles there. They were roomy and comfortable with a nice bed, a balcony with reasonable view to the lake in the valley below, and all modern conveniences. Swimming pool in the spacious grounds and adequate car parking in marked out areas. (This was odd as the 'details on booking said no private parking which had concerned us). Plenty of bars both inside the main building and elsewhere such as the swimming pool. Attentive service at all outlets. Meals such as dinner and breakfast were buffet style although the wait staff would bring dishes such as freshly cooked eggs and pancakes at breakfast to our table. Wine and beer at dinner too. The restaurant was noisy with some ill behaved guests to the discomfort of other diners and the staff offered us special service in another room on the final evening which was nice but why the heck did they just not tell the culprits to behave properly or throw them out which is no less than they deserved? Overall we enjoyed our three night stay and seeing the improvements.

Dear Mfuwe, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne General Manager

Amazing Stay

트립어드바이저 평점 1.0/5

nsengiyaremyef2024 TripAdvisor 인증 리뷰

"I recently stayed at Akagera Game Lodge for 4 nights and had an amazing experience. The hotel has comfortable and well-appointed rooms that provided a perfect retreat after a day of game drives. The restaurant offered delicious meals, and the friendly staff made me feel welcome throughout my stay. I highly recommend Akagera Game Lodge for anyone looking for a memorable and enjoyable stay in the area."

Dear Nsengiyaremyef, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. I will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne General Manager

Nice stay, but crooked on the bill

트립어드바이저 평점 1.0/5

Hieronimy S TripAdvisor 인증 리뷰

It is a very nice Hotel, we were there with a big group (20 persons) and had diner all together. At the end they charged the same bottle of wine to more people. I tried to handle the issue by phone, WhatsApp, email unfortunately without any answer from the Hotel Management. So be aware of getting charged too much !!

Dear Hieronimys, Thank you very much for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused with the billing. We strive to provide a superior service experience for every customer therefore, your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

Brilliant game lodge

트립어드바이저 평점 5.0/5

Franz O TripAdvisor 인증 리뷰

This is an excellent game lodge in the mid range price category. The welcome was exceptional, the location ideal for park drives, the food is of a good standard and there was a wide choice at all times. All staff were more than welcoming. Our room had adequate space, was well furnished and the bathroom had excellent facilities. The sleep quality is great. This lodge would be my choice again. Thank you to all at Akagera Game Lodge. It has to be recognised that the Akagera Game Park is not as richly stocked with animals as other game parks in Africa but this is compensated for by wonderful scenery and fewer tourists.

Dear Franzman, Thank you for your positive review of your stay at Mantis Akagera Game Lodge. We are delighted to hear that you enjoyed our hospitality and our friendly and efficient staff. At Mantis Akagera Game Lodge we strive to ensure that all of our guests have a memorable experience, and we take pride in providing them with the highest levels of service. Thank you again for taking the time to share your feedback with us, and we hope to host you again soon. Kind Regards, Elma Labuschagne General Manager

Greatest game lodge experience in Rwanda

트립어드바이저 평점 5.0/5

O7987XUadamr TripAdvisor 인증 리뷰

The Akagera Game Lodge is truly exceptional and comes highly recommended. The staff, always available when needed, made our experience memorable. While I can't recall all their names, my kids fondly remember Patrick and Yves and the smiling chefs, who took care of them during breakfast and dinner. The General Manager, Ms. Elma, was remarkably accommodating and hands-on, defying expectations for the GM of such a large game lodge. It's a definite 5-star experience for me and my family, and we look forward to returning.

Dear Adam, We are delighted to know that you and your family had a wonderful stay at Akagera Game Lodge. We are especially pleased to know that our staff made your experience memorable. We really appreciate that you took the time to share your experience with us and recognize our staff. At Akagera Game Lodge, we strive to provide exceptional service for our guests, and it is gratifying to learn that we have achieved this goal. We look forward to welcoming you and your family back in the near future! Kind Regards, Elma Labuschagne General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 89 리뷰 9.5/10 위치
  • 173 리뷰 9.4/10 객실
  • 181 리뷰 8.4/10 서비스
  • 7 리뷰 6.7/10 인터넷 가격
  • 163 리뷰 7/10 레스토랑
  • 47 리뷰 9.2/10 안락함
  • 47 리뷰 1.7/10 가격 대비 가치
  • 43 리뷰 9.5/10 청결도

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