Fairmont Miramar Hotel & Bungalows 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 1 322

Fairmont Miramar Hotel & Bungalows - Image 1
Fairmont Miramar Hotel & Bungalows - Image 2
Fairmont Miramar Hotel & Bungalows - Image 3
Fairmont Miramar Hotel & Bungalows - Image 4
101 Wilshire Boulevard, 90401 САНТА-МОНИКА, США

Описание

Особенности отеля

  • Ideal location facing clifftop Palisades Park, above the beach and iconic Santa Monica Pier.

  • Acclaimed farm-to-table bistro and coastal-chic bars with outdoor seating and ocean views.

  • Wellness spa with yoga classes, plus an indoor-outdoor gym, a barber shop and a blow-dry bar.

  • More than a dozen event spaces including two chandelier-lit ballrooms and ocean-facing decks.

Наши номера

Расположение отеля

Fairmont Miramar Hotel & Bungalows

101 Wilshire Boulevard
90401 САНТА-МОНИКА
США

GPS:34.017873, -118.501602

Телефон
Факс +1 310-458-7912

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 1 322

Рейтинг TripAdvisor  4.5/5  Отзывов: 4 044

Сертификат качества 2023

Serene weekend

Примечание: Tripadvisor 5.0/5

lambmj Семьи - Реальные отзывы TripAdvisor

We had a relaxing stay here. The bungalows are especially quiet and nicely appointed. We had reservations in the tower but the staff told it could be noisy on the weekends so we moved. Very glad we did. The staff is impeccable. They have a car available for short trips. Special shout out to Herb C. for his service and friendly demeanor. Also the service, coffee and drinks at Dogtown Coffee are great. All-in-all highly recommended.

Dear lambmj, Thank you so much for your kind words and for sharing your experience! We're delighted to hear that you had a relaxing weekend and enjoyed the tranquility of our bungalows. We're glad the staff could assist you in finding a quieter space and that you appreciated the service provided by Herb. We will be sure to share your comments with him and the rest of the team. We hope to welcome you back for another serene stay in the future! Warm regards, Daniel Murphy Guest Experience Manager

Pool day

Примечание: Tripadvisor 2.0/5

R L Реальные отзывы TripAdvisor

Pool was dirty and small. No attendant to help with towels or to order drinks. No staff in site. Hot tub full of foam and packed with people. Just dirty. Wish I could have ordered a drink at the pool. Bar without staff. Price gouging! Not luxury. Breakfast restaurant overpriced, 30$ for an omelet. Food was mediocre. Dirty Bloody Mary very small and overpriced.

Dear C5488OKrl, I'm really sorry to hear about your experience. This isn't the level of service or cleanliness we strive for, and your feedback is valuable in helping us improve. I apologize for the issues with the pool and hot tub, as well as the service at the bar and restaurant. We are currently reviewing our procedures to ensure that these concerns are addressed promptly. Thank you for bringing this to our attention. Warm regards, Daniel Murphy Guest Experience Manager

Do Not Stay Here!

Примечание: Tripadvisor 1.0/5

John S Реальные отзывы TripAdvisor

Doesn't live up to the Fairmont brand. Called 2x pre-arrival about our flight landing at LAX at 11pm and our hotel arrival being around midnight PST. When arriving, not offered water by the front desk or any question about how our trip to the hotel was. There was also no note on our account and thus, our room was sold. Told the front desk manager we would take any room for the evening and change to our original room the following morning. This manager only wanted us to pay for an upgraded room. The conversation about re-allocation to another hotel began after I called the Amex Platinum Travel # (they stayed on speaker for +10 minutes negotiating on my behalf as they were befuddled by the handling of the situation by the front desk/manager). Only after learning my wife was 7 months pregnant did the front desk manager offer a room that evening at no additional cost. The room we were put into had poor working A/C - room didn't get below 75 degrees (see previous comment about 10th floor ocean view room - likely the same room). We went to order room service the following day and learned our room was missing the iPad every room is supposed to have; however, it 'magically' was delivered earlier that day and thus could be installed (why wouldn't you have extras on hand in case one breaks?). There are millions of dollars in deferred maintenance in the building and the staff knows it. Multiple employees told us about the A/C needing an entire overhaul and 1 of 2 Ocean Tower elevators not working for +1 year (they conveniently don't even have a sign up anymore - you just realize it when you are only picked up by 1 elevator your entire stay). There are a few gems in the hotel - front desk manager (John/Destiny) did their best to rectify the situation midway through our stay. Also, the restaurants we ate at (Fig & Soko) had great food with amazing staff.

Dear Z8894DYjohns, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you faced during your stay. It’s disappointing to learn that we did not meet your expectations, especially given the high standards we strive to uphold. I apologize for the inconvenience you experienced with your room assignment and the delays in addressing the A/C issues. We should have been more attentive to your needs, especially given your circumstances, and I’m sorry for any additional stress this may have caused. It’s good to hear that you enjoyed the food and service at Fig & Soko and that our team member, Destiny, made efforts to improve your experience. I will make sure to pass along your kind words to them. We value your feedback as it helps us improve our service and facilities. I hope you’ll give us another opportunity to provide you with a stay that reflects the quality and care that the Fairmont brand is known for. If you’d like to discuss your experience further or have any additional concerns, please feel free to reach out to us directly. Thank you again for your comments.

Nice stay at Fairmont Santa Monica

Примечание: Tripadvisor 5.0/5

Kjell E Реальные отзывы TripAdvisor

Very helpful staff. The room was well maintained and extremely clean. Sleep quality superb. The oceanview from the balcony was perfect. Some parties going on in the Hotel garden in the evenings but did not not disturb at all. (Ocean Tower). Music was kept at a low level and stopped early. The only thing that was a bit anoying was other guests the got up at 06:00?? in the morning to place their towels at the sun beds and then maybe turned up again around 11:00 to stay there for a couple of hours. These towels should just be removed by the staff. The iconic Hotel Fairmont is a bit pricy, but you know that when you make your booking. In this case you get what you pay for. Our 4 nights stay at Fairmont will be remembered for a long time. The ride we got in the Hotels Lucid was also a great gesture that we loved. Really looking forward to stay at Fairmont next time we are in Santa Monica. Thanks a lot for making good memories

Dear KjellE_12, Thank you so much for sharing your wonderful feedback about your recent stay at Fairmont Santa Monica. I’m delighted to hear that you had a memorable experience and that our staff, room quality, and ocean view met your expectations. It’s great to know that you enjoyed the cleanliness and comfort of your room, as well as the superb sleep quality. I’m also pleased that the events in the hotel garden did not disrupt your stay and that the music levels were managed to your satisfaction. I apologize for the inconveniences found by the pool. We appreciate your feedback on this matter and will take it into consideration as we work to improve our pool area management. I’m glad you enjoyed the ride in our Lucid house-cars. It’s always nice to hear when our special touches enhance our guests' experience. Thank you again for your kind words. We look forward to welcoming you back to Fairmont Santa Monica for another great stay. Warm regards, Daniel Murphy Guest Experience Manager

Had high expectations, left disappointed

Примечание: Tripadvisor 3.0/5

Iana G Реальные отзывы TripAdvisor

There’s a certain expectation when you stay at a Fairmont and this was a disappointing experience. The room I was put in was awful- dated and smelled like cigarettes. There are two towers - the Ocean tower (fancier and newer rooms) and the palisades (“historic” aka old and dated). The rest of my party were moved/upgraded to the Ocean tower but my request was not accomodated. I was however moved to another room in the Palisades tower that was much better than the first room. Beds were stiff and uncomfortable, the TV was small and glitched on and off, had wires hanging from it (looked like a sloppy setup). Bath had a tub not a walk-in shower and was pretty small. The carpet was stained and smelled like Fabreeze (beat the cigarette smoke from the first room). The La Labo toiletries were nice, though Rose 31 was just fine. Room did not have a balcony (only Ocean tower rooms do) and all I wanted to do after a long day was unwind on the balcony. The commom grounds are nice, well manicured landscape. The pool area is small and was just fine - people eating at Fig were overlooking the pool area which is just weird if you’re trying to unwind. The best part were the Valet - Alvarez was the man. So kind, professional and down to earth, not like some of the other snobby staff. Self parking is $60 which is insane but given it’s the Fairmont and the location, is understandable I guess. Overall, had high expectations given the reputation that the a Fairmont holds and unfortunately, this one didn’t live up to it.

Dear 643ianag, Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay did not meet the high expectations you had for a Fairmont property. It’s disappointing to learn that your room did not meet your standards, and I apologize for the issues you encountered. Your feedback about the room’s cleanliness, comfort, and amenities is concerning, and we will address these issues with our maintenance and housekeeping teams immediately. I’m glad to hear that you appreciated the Le Labo toiletries and the positive experience with our valet. I will make sure to pass on your kind words to him. Your comments about the pool area and parking fees are also noted. While we aim to provide a high level of service and convenience, I understand that some aspects fell short during your visit. Thank you again for your feedback. We will use it to improve our services and facilities. I hope you’ll consider giving us another chance in the future to better meet your expectations. Warm regards, Daniel Murphy Guest Experience Manager

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Другие интернет-пользователи оценили наш отель

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  • 347 Отзывов 5.2/10 Атмосфера
  • 308 Отзывов 3.6/10 Комфорт
  • 179 Отзывов 4/10 Чистота

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