Fairmont Château Laurier 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 4 449

Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
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Fairmont Château Laurier - Image 4

Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Наши номера

Расположение отеля

Fairmont Château Laurier

1 Rideau Street
K1N8S7 ОТТАВА
Канада

GPS:45.425153, -75.69451

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 4 449

Рейтинг TripAdvisor  4.0/5  Отзывов: 4 560

Horrible front desk but otherwise great

Примечание: Tripadvisor 3.0/5

Scarlett C Реальные отзывы TripAdvisor

Unfortunately I must give a low satisfaction rating given my interaction with the front desk clerk Jessica. I expect a very high caliber of employee at the Fairmont resorts and she is the type of front desk employee who belongs at the Holiday Inn. There was a mix-up of room bookings for our group as we were traveling with the University of Alberta for a law school competition in Ottawa. When we realized there was confusion and one too many rooms had been booked, we attended at the front desk and spoke to Jessica about canceling one of the rooms. Her initial response was polite and she said that she would have to speak to her manager and came back shortly thereafter. Based on what the manager had said to her, she said we could cancel the room but would get no refund. I said this makes no sense. She then became argumentative and simply said she would check me out of the extra room. I became frustrated with both the situation and her attitude and asked her why I would cancel the room I paid for. She said I told her there were more rooms than needed and therefore I can't have an empty room, but also I would be stuck paying for it. At this point she and I really began arguing as I asked why would anybody cancel a fully paid room???? I'd sooner keep it as a spare bathroom or suitcase storage then pay for something to hand it back to the hotel. Fortunately a manager was present and stepped in and rectified the situation by allowing me to cancel two nights of the three might booking so that we wouldn't have the extra room for 3 days. It's interesting that Jessica initially needed management to approve any sort of cancellation, but when she began arguing with me she said "I'm telling you, you cannot cancel and get any refund". Then, ultimately, the manager came in with actual authority to allow a two night cancellation. My students and fellow adjunct professor from the University were in attendance and witnessed this interaction and all are in agreement that her conduct was completely uncalled for and unprofessional, even if my reaction was overly heated in the moment. Later, when we exited through a side door to the hotel, we ran into Jessica smoking with two other staff members right by the door. She rolled her eyes at us after a side glance and stepped away from the door as we exited. Professionalism and the ability to stay calm is necessary if you are going to work at one of the best hotel chains in the world. I regularly stay at 5 star hotels all over the world and have witnessed numerous encounters between disatisfied customers and hotel staff. I have never seen staff respond in this manner at the Fairmont resorts until now. At places like the Holiday Inn, sure. But this is the Fairmont. I expect staff to be better trained than this. Were it not for this one interaction my rating would actually have been a 10. All the other staff I encountered at the hotel were lovely and the hotel was very well kept and clean. The beds were comfortable. The cleaning staff wre amazing. However the fact that they employ somebody like Jessica automatically drags the entire franchise down in my view and makes me reconsider any future bookings I may plan for with their properties.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. Your interaction is certainly not indicative of the usual high service that we provide. On behalf of our team member, we apologize for any disappointment caused. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Wonderful iconic hotel

Примечание: Tripadvisor 5.0/5

Michelle G Реальные отзывы TripAdvisor

We were at the Fairmont attending a real estate conference for two days. The Fairmont was one of the two host hotels. It is such an iconic hotel and I was happy to stay there. Everything was great, I just didn't get a chance to enjoy all the amenities. The beds were comfortable, the rooms very clean, the robes plush and the slippers perfect. The toiletries are luxurious all in all it lives up to its name and prestige as a Fairmont. Hopefully on my next visit I will get more time to enjoy it all. Great central location as well surrounded by wonderful architecture.

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Great location and service

Примечание: Tripadvisor 5.0/5

350zr1 Семьи - Реальные отзывы TripAdvisor

I stayed with my family for 1 Night and I must say that the service was fantastic. The front desk staff was attentive and helped me out anyway they could. We had checked into a room via points but there was some work being done on the second floor that made our room/hallway smell. Front desk moved us, no problem. We then had an issue with the coffee machine , and the front desk once again fixed it quickly. On check out there was an issue with the bill as i had used points via a third party but once again it was delt with quickly. While it is true that certain areas of the hotel feel dated others are in excellent condition ( eg. Gym). Location and service are fantastic, beds are ok ( I would prefer queen to double) .

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Poor experience

Примечание: Tripadvisor 1.0/5

Jacky S Реальные отзывы TripAdvisor

The walls were very thin, we were placed next to another family with toddler and heard the toddler cry and being console all night long. We requested for an upgraded room for fee but was told there were none available with 2 double beds even though we stayed on a Friday night where the hotel appears to be not busy.

Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit. We hope you give us another chance, by returning one day, allowing us the opportunity to regain your faith and loyalty. Sincerely, Patrick Vincelette Director of Rooms

More like Grey Gardens now.

Примечание: Tripadvisor 2.0/5

Alison G Реальные отзывы TripAdvisor

Coming to the Chateau Laurier used to be magical. You felt like you were in another time, a time of regalness and beauty. She was old, but she dressed herself well. Like your grandmother doing her hair, putting on her best outfit, taking care to feel beautiful still. The Chateau Laurier looks like someone put her in a nursing home and forgot about her. She is decrepit, falling apart at the seams. Torn walls and worn carpets. Rusted out locker rooms and stairways. What once felt special, feels sad. Broken windows and lampshades. Outdated decor and broken outlets. Everywhere you turn is neglect. For more than 30 years I have been coming here (last time about 8 years ago), and this time hit different. She needs someone to give her a warm bath, and rejuvenation and restore her to her beauty.

We sincerely regret the disappointing experience during your stay with us. Rest assured that we take your feedback to heart! Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit. We hope you give us another chance, by returning one day. We are confident that you will not be disappointed. Sincerely, Patrick Vincelette Director of Rooms

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Другие интернет-пользователи оценили наш отель

  • 1 063 Отзывов 8.6/10 Расположение
  • 1 872 Отзывов 5.9/10 Номер
  • 1 899 Отзывов 8.1/10 Сервис
  • 95 Отзывов 4.2/10 Интернет
  • 722 Отзывов 4.8/10 Комфорт
  • 712 Отзывов 7.3/10 Удобства
  • 510 Отзывов 4.9/10 Чистота
  • 452 Отзывов 4/10 Соотношение цены и качества

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