Mercure Ballarat - Hotel & Convention Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 393 görüş

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Mercure Ballarat - Hotel & Convention Centre - Image 1
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Mercure Ballarat - Hotel & Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australia

Açıklama

Otel ekstraları

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

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Otelin konumu

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Telefon
Faks +61 3 5333 3042

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Konuk değerlendirmelerimiz

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Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  393 görüş

TripAdvisor Derecesi  4.0/5  663 görüş

5 Star for Incompetence otherwise 2 Star facility

Tripadvisor puanı 2.0/5

jljf2017 Aileler - TripAdvisor onaylı yorum

Used to love this place, friendly staff, great food, clean rooms, comfy beds, good facilities. Now it feels like they couldn’t care less & just want your money. Some seriously miserable staff that don’t even say hello let alone smile. Reception mgr & staff look the other way when you pass them. Restaurant menu is a grubby, sticky plastic thing that’s boring, overpriced, under delivers & doesn’t have a soup available in the middle of winter? Evening meal took 48 minutes with only 15 customers to bring 2 burgers & a pork chop, they forgot to put truffle oil in the mash? Breakfast variety has been reduced but not the price. Tables are so close you can engage in each others conversations & stir each others coffee, speaking of which if you want a half decent coffee & not what’s on offer from a filthy machine, then you have to pay extra? We booked our usual room (5) & was confirmed all ours, checked in & given keys to room 10? Told them we’re in 5, they told us someone just checked in to that room. They gave us keys to room 15 before offering us a double story cottage at an extra $230. Wanted me to pay for their mess. Because I was having surgery I booked a next door room for an overnight nurse. Said they had no booking for room 3 after it was confirmed. Said can have room 16 next to the room we took, when the nurse arrived they gave her keys to room 18. The incompetence was astounding. They were also advised that the hospital would be paying for the nurses room but they charged my card anyway. The night before surgery I asked reception to book me a taxi for 9:30am, at 9am thought I would check, told there was no booking? Under the beds were filthy & the skirting boards had thick visible dirt/dust that’s not been cleaned for months. The fridge was a camp fridge. I needed ice packs after surgery & needed to keep going to reception to get the packs frozen, they wouldn’t even bring them to the room for us. In the end we got ice from a waitress in the restaurant who put the ice inside disposable gloves because they didn’t have anything else? The internal doors make such a racket when opening/closing they wake you from sleep if the lumpy mattress hasn’t already stopped you from sleeping. Seriously the whole pathetic saga reminded me of faulty towers. I would go as far to say it will not change until management down get some serious training & Accor lift their game or drop their prices. I’m in town next week but NOT staying there, it’s a joke.

Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations and that you encountered several issues during your visit. We strive to provide exceptional service, and it is disappointing to hear that we fell short in your experience. Upon reviewing your reservation, we found that room #15 was indeed requested in your email, which was allocated to you at check-in. We apologize for any confusion regarding the room allocation, and we regret that there was a miscommunication about room #16, as we couldn't find any records of guaranteeing it for you. As for the billing issue, our records indicate that the nurse advised us to charge your credit card at check-in, and unfortunately, we did not receive authorization from the hospital to bill them directly. We sincerely apologize for any inconvenience this may have caused. Regarding your concerns about the taxi booking, we can confirm that the request was indeed made with Ballarat Taxi Service, and we regret any confusion that may have arisen. Concerning the ice packs, we acknowledge that we did not have the standard ice packs available at the time, so we provided ice in gloves wrapped in towels to absorb water and for that your accompanying guests found our assistance helpful. Your comments about the cleanliness of the room, the restaurant experience, and the overall service are being taken very seriously. We are addressing these issues with our team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to restore your faith in our services in the future.

Lovely short stopover

Tripadvisor puanı 4.0/5

Holidays-au TripAdvisor onaylı yorum

Room was a standard hotel room - nothing flash (a very soft bed which was not to my liking). Room was quiet but we were at the back of the hotel. It was a lovely stroll to the restaurant for breakfast and dinner. Dinner was lovely but a little expensive. The dinner service only waitress did such a superb job attending to everyone cheerfully and with ease that we had to single her out to the manager for doing such a great job with a near full restaurant - well done! A few more fairy lights on the path to the reception area would be lovely.

Thank you for sharing your feedback following your recent stay at Mercure Ballarat Hotel and Convention Centre. We appreciate your comments and are pleased to hear about your positive experiences. We apologize if the standard room did not fully meet your expectations. We value your feedback and will consider ways to enhance our room offerings. It’s delightful to know that you enjoyed the quiet ambiance and the convenient stroll to our restaurant for meals. Regarding dinner, we appreciate your kind words about our restaurant staff member. We will certainly recognize her outstanding service. Your suggestion about additional lights on the path to the reception area is noted, and we’ll explore ways to create an even more enchanting atmosphere. Thank you for choosing Mercure Ballarat, and we look forward to welcoming you back for another pleasant stay.

Very Disappionted

Tripadvisor puanı 1.0/5

flowerpowergirl1968 Aileler - TripAdvisor onaylı yorum

I am an Accor Member & have stayed at many Mecure Hotels . Mecure Ballarat was very disappointing. The heating was insufficient it got to minus 1 degrees while I was there yet the heater was on 25 & was so cold in my room ! I wasn't told reception was contactable 24 hours so I just suffered . There were no teaspoons for the tea & coffee making . The beds were so soft & uncomfortable. The bathroom water was accidently spilt on the floor so I used a towel to clean it & the towel was brown ?! There was a unpleasant smell in the room not a clean fresh smell. Buffet breakfast was very low quality food ran out & was not replaced quickly when asked why the staff said they had many people without bookings ? But that does not explain no cups for the juice . I spoke to reception about all this they offered me free drink cards ?!!! I said I prefer my money back for the room lady said sorry can't do that . I left digusted . Very Disappointed

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Ballarat Hotel and Convention Centre. We sincerely apologize for the inconveniences you experienced during your visit. Firstly, I apologize for the inadequate heating in your room. We will review our heating systems to ensure they are functioning optimally and address any issues promptly. Regarding the lack of teaspoons for tea and coffee making, I apologize for this oversight. We will reinforce our housekeeping procedures to ensure all necessary amenities are consistently provided in our rooms. Additionally, I apologize that our bedding didn’t meet your liking. We take guest comfort seriously, and I assure you that we will assess our bedding quality to improve the overall sleep experience for our guests. The incident with the brown towel and the unpleasant smell in your room is unacceptable, and I apologize for the lapse in our cleanliness standards. We will investigate this matter thoroughly and take corrective actions to prevent such occurrences in the future. Regarding the buffet breakfast, I apologize for the quality food and service fell short of your expectations and rest assured that will review our procedures to ensure quick service. If there is anything else we can do to rectify the situation, please feel free to reach out to us directly and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

Pretty on the outside, not so on the inside

Tripadvisor puanı 2.0/5

Lewa B TripAdvisor onaylı yorum

Huh The motel looks lovely from the outside, and the staff are lovely and helpful. I arrived to a very mouldy bathroom and a shower that was dripping wildly. They without hesitation moved me to another room. Unfortunately the second bathroom was also covered in mould hand had smears and suspicious drips on the wall above the loo. The beds were very old. I could feel the springs. The motel however was full, so I doubt these things will be addressed (especially as looking at the history of reviews it had been like this for a while).

Dear valued guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our exterior and our friendly staff. However, we sincerely apologize for the inconveniences you experienced during your stay. We take cleanliness and maintenance very seriously, and we regret that your bathroom did not meet our high standards. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we are actively working on updating our bedding to enhance guest comfort. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Mercure Ballarat Hotel & Convention Centre in the future. If you have any further concerns, please feel free to reach out to us directly.

Mercure Ballarat Hotel

Tripadvisor puanı 5.0/5

David C TripAdvisor onaylı yorum

The room was very comfortable, well appointed and in a quiet location South of the main road into Ballarat. Would recommend it to solo stayers as well as families. Large restaurant, which can cater for various size parties. Staff very attentive, and reasonable pricing.

ile iş birliği içinde TripAdvisor

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