Mercure Santa Marta Emile 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 499

Гарантия
лучшей цены
Mercure Santa Marta Emile - Image 1
Mercure Santa Marta Emile - Image 2
Mercure Santa Marta Emile - Image 3
Mercure Santa Marta Emile - Image 4
CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Описание

Особенности отеля

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Наши номера

Расположение отеля

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Телефон
Факс +57 54368484

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 499

Рейтинг TripAdvisor  4.3/5  Отзывов: 488

Overpriced and bad service

Примечание: Tripadvisor 3.0/5

Revilo1203 Семьи - Реальные отзывы TripAdvisor

It is now the third time I stayed here and will be the last since the hotel and its service gotten worse from time to time. The hotel is really overpriced for what it offers. There are many things they need to improve. Good things are The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach. The rooms and hotel are clean. Things to improve They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles. On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available. They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot. Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc. Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.

30 minutes to check out was unreasonable

Примечание: Tripadvisor 3.0/5

Shane S Реальные отзывы TripAdvisor

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Good hotel but beware od the staff

Примечание: Tripadvisor 1.0/5

Witold S Реальные отзывы TripAdvisor

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

Примечание: Tripadvisor 5.0/5

Victor L Реальные отзывы TripAdvisor

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

BEST SHADOW POOL IN TOWN

Примечание: Tripadvisor 3.0/5

RICARDO V Семьи - Реальные отзывы TripAdvisor

Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

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Другие интернет-пользователи оценили наш отель

  • 493 Отзывов 9.1/10 Расположение
  • 611 Отзывов 7.3/10 Номер
  • 1 077 Отзывов 8.7/10 Сервис
  • 18 Отзывов 6.5/10 Интернет
  • 342 Отзывов 6.9/10 Завтрак
  • 333 Отзывов 8.4/10 Пляж
  • 300 Отзывов 6.5/10 Чистота
  • 263 Отзывов 8.3/10 Бассейн

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