Mercure Santa Marta Emile 4 звезды

Name: Sophisticated Hotel in Santa Marta Colombia | Mercure - ALL
Address: CALLE 115 NO 2 39, Bello Horizonte, SANTA MARTA, 470001, CO
Telephone: +5754368484
Rating: 4.6

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 332

Гарантия
лучшей цены

97 фото: 97

CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Mercure Santa Marta Emile

Отель для путешественников, которым нужны местные и необычные впечатления

This hotel has one of the most beautiful views of the city, with it located in the heart of the Colombian Caribbean. Mercure Santa Marta Emile has spacious, modern rooms, with minimalist, but very cozy decor. In addition to enjoying cable TV, high-speed Internet and computers, there are wellness services of the highest level so that you can live the best experience with your family, friends or partner.

Mercure Santa Marta Emile Hotel is located near one of the quietest beaches in the city: Pozos Colorados. This beach is clean and quiet, so it is an excellent option for families with children Santa Marta invites travelers from all over the world to its enchanting nature. For you to enjoy it to the fullest, Mercure Santa Marta Emile is ideal, since a few miles from the hotel is Tayrona Park.

With incredible wellness options, the perfect location and comfortable and well-equipped rooms, Mercure Santa Marta Emile invites everyone to have the best experience in The Pearl of America.

The hotel has one of the city's prettiest views, since it is in the heart of the Colombian Caribbean. The Mercure Santa Marta Emile Hotel has spacious, modern rooms, with minimalist and cozy decoration.

Monica Aguilar Управление отелем

Особенности отеля

Outdoor children's space with playground
Swimming pool for both children and adults with exclusive pool bar
Pet-friendly hotel. Pets up to 33 lbs. allowed.
SPA, Turkish bath and massage room services
Bars and restaurant inside the hotel with French food

Наши номера

Заезд напр: 22/09/2025

Выезд напр: 22/09/2025

Номер 1

Взрослые

Ребенок дети

Карта лояльности или постоянного клиента Номер карты из 16 цифр

Специальный код

Деловые путешественники с контрактом Код клиента (SC, AS...)

Код доступа 10 символов

Номер

Superior Twin room with 2 double beds.

4 чел. максимум
29 m² / 312 sq ft

Постель 2 x Двуспальные кровати
Виды: Вид на горы
Плюсы размещения: Балкон

Номер

Superior Room with Queen-Size Bed and Sofa Bed.

4 чел. максимум
29 m² / 312 sq ft

Постель 1 x Двуспальные кровати (queen)
Виды: Вид на горы
Плюсы размещения: Балкон

Номер

Deluxe Room with King-Size Bed and Sofa Bed.

4 чел. максимум
53 m² / 570 sq ft

Постель 1 x Двуспальные кровати (queen)
Виды: Вид на горы
Плюсы размещения: Балкон
Номер для людей с ограниченными возможностями

Номер

Deluxe Room with King-Size Bed and Sofa Bed.

4 чел. максимум
53 m² / 570 sq ft

Постель 1 x Двуспальные кровати (queen)
Виды: Вид на горы
Плюсы размещения: Балкон
Номер для людей с ограниченными возможностями

Расположение отеля

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

+57 54368484

VIA RODADERO

Highway exit

Доступ: 100 m / 0.06 mi 5 min walk / 1 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

ACUARIO MUNDOMARINO

Aquarium

Доступ: 7 km / 4.35 mi 1 hrs 30 min walk / 14 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

ROBERTO CASTANEDA

Botanical gardens

Доступ: 12.6 km / 7.83 mi 18 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

QUINTA SAN PEDRO

Tourist attraction

Доступ: 12.7 km / 7.89 mi 19 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

TAGANGA

Tourist attraction

Доступ: 17.6 km / 10.94 mi 35 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

PARQUE TAYRONA

Tourist attraction

Доступ: 22 km / 13.67 mi 40 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

BELLO HORIZONTE

Beach area

Доступ: 50 m / 0.03 mi 2 min walk / 1 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

ZAZUE

Shopping centre/mall

Доступ: 400 m / 0.25 mi 10 min walk / 1 min drive

Шатл

Оплачивается отдельно

Шатл по запросу

Гостиничные услуги

Регистрация заезда с 15:00 - Регистрация выезда до 12:00

При отеле

Бассейн
Парковка
Можно с животными
Трансфер
Ресторан
Доступ на инвалидном кресле
Фитнес-центр
Wi-Fi
Кондиционер
Завтрак
Бар
Помещения для деловых встреч
Курение на территории отеля запрещено
Обслуживание в номере

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

LOBBY BAR

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

BAR PISCINA

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Конференции и мероприятия

Количество конференц-залов: 6
Площадь самой большой комнаты: 248 m² / 2669.447 sq ft
Максимальное количество мест: 250
Максимальная вместимость банкетов: 120

Узнать подробнее

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.6/5 Отзывов: 1 332

Рейтинг TripAdvisor 4.3/5 Отзывов: 492

Good hotel at beach also suitable for families

NorthStar272074 Couples - 15.08.2025 Реальные отзывы TripAdvisor

Spacious hotel with very nice rooms: very comfortable beds and a good shower (we had Deluxe room with queen-size bed). Room has a nice balcony. The rooms are very quiet and the air-con works well. Breakfast has a big variety of warm and cold local and international dishes. The hotel misses a bit a warm atmosphere. The lobby has it but the pool bar and restaurant are very functional (canteen-like). Staff is very friendly. Short walk to the beach. Beach chairs and umbrella are for free. No beach beds available unfortunately. At the beach be aware to be harassed by vendors and massage ladies constantly (even worse downtown)

Thank you very much for taking the time to share your detailed review. We are delighted to hear that you enjoyed the comfort of our Deluxe rooms, especially the queen-size bed, quiet atmosphere, and well-functioning air conditioning. It’s also wonderful to know you appreciated the spacious balcony and the variety offered at our breakfast buffet. We truly value your feedback regarding the ambiance in certain areas of the hotel. While we’re glad you found the lobby inviting, we understand your comments about the pool bar and restaurant, and we’ll certainly take them into consideration as we look for ways to enhance the overall atmosphere. It’s great to know that you found our team friendly and that you made the most of the short walk to the beach. We regret the inconvenience caused by beach vendors — unfortunately, this is a broader situation in the area, but we appreciate your understanding.

Overpriced and bad service

Revilo1203 Семьи - 06.01.2025 Реальные отзывы TripAdvisor

It is now the third time I stayed here and will be the last since the hotel and its service gotten worse from time to time. The hotel is really overpriced for what it offers. There are many things they need to improve. Good things are The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach. The rooms and hotel are clean. Things to improve They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles. On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available. They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot. Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc. Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.

Thank you for taking the time to share your detailed feedback. We genuinely appreciate your comments, as they help us better understand our guests’ expectations and the areas in which we can improve. We’re pleased to hear that you found our location convenient and our facilities clean — we work hard to maintain a welcoming environment, and your recognition means a lot to us. That said, we sincerely regret that several aspects of your stay did not meet your expectations. Your concerns regarding water availability, beach seating arrangements, towel service, and breakfast variety are all valid, and we appreciate you bringing them to our attention. We understand how essential these details are in creating a comfortable and enjoyable experience. Regarding the water policy, we do strive to follow environmentally conscious practices, but we understand your perspective and agree that guest comfort should never be compromised. We will review this approach internally to find a better balance. We also take note of your feedback about the beach setup and service responsiveness. Our team will carefully evaluate the number of chairs and umbrellas provided and work on improving the efficiency of our service in both the restaurant and pool areas. Your comparison with international service standards is taken seriously and will be shared with our team to support continued training and development. We hope to have the opportunity to welcome you again in the future and offer a much-improved experience. Your comfort is our priority, and your feedback is the first step toward making positive changes. Hotel Mercure Santa Marta Emile

30 minutes to check out was unreasonable

Shane S 01.12.2024 Реальные отзывы TripAdvisor

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Thank you for sharing your experience with us. We genuinely appreciate the time you took to provide such detailed feedback — both the positive and the areas where we clearly fell short. First and foremost, we sincerely apologize for the confusion and inconvenience caused regarding the deposit process. We understand how important transparency and timely refunds are, especially during international travel. The situation you described regarding the credit card form, language barrier, and the delay in the refund is not the standard of service we aim to provide. We have already shared your comments with our front desk and accounting teams to review the process and ensure better clarity, efficiency, and multilingual support for future guests. We're also sorry to hear about your experience with one of our staff members at the pool bar. All our guests deserve to be treated with respect and professionalism at all times. We take this kind of feedback seriously and will follow up internally to address the behavior described and reinforce service standards across the team. On the other hand, we’re glad to hear that another team member made your time more pleasant — your recognition of that staff member will be shared with him. Thank you as well for your honest comments about the room category and the pool-facing location. This kind of insight is extremely valuable for future guests, and we appreciate your balanced perspective. Please rest assured that we are currently reviewing the status of your deposit refund. If you have not yet received it, we would be grateful if you could contact us directly at [hotel email or phone number], and we will prioritize resolving this matter immediately. We hope to have another opportunity to welcome you back in the future under better circumstances and provide the kind of experience you expected from us. Hotel Mercure Santa Marta Emile

Good hotel but beware od the staff

Witold S 01.09.2023 Реальные отзывы TripAdvisor

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

Victor L 10.04.2023 Реальные отзывы TripAdvisor

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

В сотрудничестве с TripAdvisor

Рейтинг интернет-пользователей

Другие интернет-пользователи оценили наш отель

479 Отзывов 9.3/10 Расположение
563 Отзывов 7.4/10 Номер
984 Отзывов 8.6/10 Сервис
13 Отзывов 6.2/10 Интернет
455 Отзывов 6.1/10 Еда
344 Отзывов 8.6/10 Пляж
330 Отзывов 7/10 Завтрак
273 Отзывов 6.6/10 Чистота

100 Отзывов 9.7/10 Расположение
120 Отзывов 7.4/10 Номер
256 Отзывов 8.7/10 Сервис
94 Отзывов 8.8/10 Удобства
69 Отзывов 9/10 Пляж
65 Отзывов 7.5/10 Завтрак
54 Отзывов 6.8/10 Чистота

61 Отзывов 9.5/10 Расположение
50 Отзывов 7.4/10 Номер
130 Отзывов 9/10 Сервис
51 Отзывов 6.1/10 Еда
49 Отзывов 8.4/10 Удобства
37 Отзывов 8.8/10 Пляж
32 Отзывов 6.9/10 Завтрак
28 Отзывов 6.9/10 Чистота

19 Отзывов 9.2/10 Расположение
56 Отзывов 7/10 Номер
93 Отзывов 8.9/10 Сервис
35 Отзывов 6.2/10 Еда
29 Отзывов 6.6/10 Чистота
25 Отзывов 8/10 Удобства
22 Отзывов 6.7/10 Завтрак

9 Отзывов 9.4/10 Расположение
11 Отзывов 7.2/10 Номер
20 Отзывов 8.8/10 Сервис
10 Отзывов 6/10 Еда
8 Отзывов 8.8/10 Пляж
8 Отзывов 7.1/10 Атмосфера
6 Отзывов 8.6/10 Бассейн
6 Отзывов 6.7/10 Чистота

В сотрудничестве с Trustyou

Станьте участником — бесплатно!

При бронировании в этом отеле:

Я коплю Статусные и Наградные баллы
Я могу использовать Наградные баллы
Получаете преимущества
Я могу воспользоваться тарифом участника
Я могу воспользоваться тарифом участника

Другие отели поблизости

Ibis budget Barranquilla 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 (1658 Отзывов)

в 66.796 km

Просмотр отеля

ibis Barranquilla 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 (973 Отзывов)

в 66.946 km

Просмотр отеля

Все наши в отеле в городе Santa Marta

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.