Mercure Riga Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 654 件のレビュー

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Elizabetes 101, LV-1050 RIGA, ラトビア

説明

ホテルのその他の情報

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

当ホテルの客室

ホテル所在地

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
ラトビア

GPS:56.947592, 24.123197

電話番号
ファックス +371 67 869 901

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BAR

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  654 件のレビュー

トリップアドバイザーの評価  4.1/5  1,001 件のレビュー

Convenient location

トリップアドバイザーの評価 3.0/5

Shaz S トリップアドバイザー認証口コミ

We got an upgrade as our booking was misplaced but the only upgrade was the size of the room. We had a bar fridge which we couldn’t use as it was locked! Never come across this before but apparently it’s a European thing…depends on what rate you pay. Hot water took a long time to come in the shower. Bed was hard. Coffee table leg was broken so unusable. We asked for another doona and pillow which arrived eventually but without covers on either. Hotel is conveniently located right next to a major shopping precinct so lots of eating options.

No Guest Facilities is disappointing

トリップアドバイザーの評価 2.0/5

ChrisH592 トリップアドバイザー認証口コミ

The hotel was well positioned and the room was good . What let it down was the lack of other facilities , the hotel lobby bar is not open Sunday and Monday ( I was there Sunday and Monday ) for some reason which for such a large hotel was strange , no explanation offered . No where at the hotel to get a coffee or tea, no where to get any food . No room service and the mini bar in the room is locked up so can't be used , so not sure why there are mini bar lists in the room. I witnessed a guest check in late in the evening and asked about the bar and room services or restaurant to be told they couldn't get a drink or any food as they were not available today. Overall the hotel is good standard but the basic hotel facilities are not offered as you would expect for such a large hotel chain. When asked about these the staff on reception don't seem to care too much about the lack of customer facilities either.

Dear Chris, Thank you for sharing your experience with us. We appreciate your kind words regarding our location and room quality. We sincerely regret any inconvenience caused by the temporary closure of our lobby bar and kitchen on Sundays and Mondays. Please note that our Reception team is always happy to suggest alternative options for food and beverages. Directly opposite the hotel, across the street, there is a shopping center with a grocery store, numerous cafés, and restaurants. Additionally, our staff can assist with ordering food delivery to your room at any time. Regarding the minibar you can always request at Reception to have it unlocked for your use. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide a more seamless experience. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Great location, hotel is ok

トリップアドバイザーの評価 3.0/5

Chris9010 Couples - トリップアドバイザー認証口コミ

Rooms are spacious, some what dated and need an update. The bathrooms are very basic. Lobby bar was ok, there was a lovely outside area but it was left full of cigarettes and rubbish wasn’t cleaned for days which really let it down. The corridors smell quite bad, staff were average mostly on their phones didn’t really pay much attention at the bar or on reception. Stay was ok but wouldn’t stay here again.

Dear Chris, Thank you for sharing your feedback. We are pleased that you appreciated our convenient location and the spacious rooms. Your observations regarding service and facilities have been noted and will be reviewed with our team. We value your input and hope to have the chance to welcome you again under improved circumstances. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Attempted to relocate and book me into another hotel without my consent. Avoid this hotel!!!!!!!!!!

トリップアドバイザーの評価 1.0/5

Paul D トリップアドバイザー認証口コミ

Have stayed before. I was due to arrive tomorrow, 21 August. They phoned me on 19 August confirming my booking and arrival. I confirmed this with them. I followed up with an email of arrival time which they acknowledged. The hotel was paid in advance. I received an email on the afternoon from the hotel to say that they had rebooked me with a "Partner" hotel, one I know are not part of the Mercure Group, but what they meant was they had booked me somewhere less convenient, cheaper and a place I had unfortunately stayed at and wouldn't return to They did this without my agreement They also said that they would do it at "no additional cost". Ridiculous!!!!! You clearly can't trust their booking practices. We had a morning train journey and booked for it's close proximity to the station. I won't stay here again and have made that quite lear to them. They have no sense of customer loyalty or trust. R

Dear Guest, Thank you for taking the time to share your feedback. We regret that we were unable to accommodate you at Mercure Riga Centre for your planned stay. As an alternative, we arranged accommodation in a partner 4-star hotel of the same category, located close to the train station, in order to minimize any inconvenience. Please note that if this option was not suitable for you, we would of course have arranged a full refund. We sincerely apologize if this solution did not meet your expectations and appreciate your comments, which will be reviewed internally to improve the way we handle such situations. We value your feedback and hope to have the opportunity to better serve you in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Good rooms and location but lousy breakfast

トリップアドバイザーの評価 4.0/5

Stefan T トリップアドバイザー認証口コミ

+ great location just next to the train station + Modern and clean room, very well equipped, good size +/- staff was ok ish, sometimes very responsive, sometimes absent, depending on the person - breakfast was catastrophic, each day during my 4 days stay; they clearly don't know how to manage the flow of people, other than "do not come at X hour, too crowded". Choice of food was also somewhat limited, especially for a Mercure. The funny part is that they don't check who goes to breakfast so the homeless guys down the street we're also there. Correct the breakfast situation and you will have a great hotel, everything else works pretty nicely.

Dear Stefan, Thank you for sharing your detailed feedback. We are delighted that you enjoyed our convenient location next to the train station, as well as the comfort and cleanliness of your room. We are, however, sorry to hear about your breakfast experience. Please be assured that we are continuously working with our team to improve the organization and flow during busy periods, as well as reviewing the variety of items offered to better meet our guests’ expectations. Your comments will be shared with the relevant departments for further improvements. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again and provide a better experience. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

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