Mercure Riga Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 732 件のレビュー

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Elizabetes 101, LV-1050 RIGA, Latvia

説明

ホテルのその他の情報

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

当ホテルの客室

ホテル所在地

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

電話番号
ファックス +371 67 869 901

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BAR

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  732 件のレビュー

トリップアドバイザーの評価  4.0/5  988 件のレビュー

Never again!!!

トリップアドバイザーの評価 1.0/5

Led D トリップアドバイザー認証口コミ

Good location, city center. Do not use any gift cards with special offers like "vacation with spa for two" in this place. Spa - two miniature baths. (The steam sauna has a strong mold smell) Jacuzzi - "bath" with ice water. Dinner is a separate topic. First of all, they mixed up the dishes. "Special menu" - cheap pasta with chicken or salmon, oversalted soup (very similar to the ready-made version from the store, because it is impossible to eat meatballs in it. I'm not even sure that there is meat in them.) and dessert - by the way, a very tasty cake. The room is clean, but very small. Champagne was prepared for us, and a welcome letter was addressed to a completely different person. The view from the window is an inner courtyard and an old house. The air conditioner did not work. (Judging by the reviews of many guests - it never works). To the question: How long does the staff at the reception desk work, the answer was given in a rude and dismissive manner (blonde girl). That same evening after “dinner” we decided to move

Dear Valued Guest, Thank you for sharing your feedback about your recent experience. I’m sorry to hear that your stay did not live up to your previous visit. It’s disappointing to learn that the quality of the dining experience has declined significantly. We appreciate your comparison of last year's offerings, such as the coconut soup with salmon and the chocolate fondant, to this year's simpler meals. I understand how disappointing it can be to find the same dessert served again at breakfast and to miss out on the ambiance and thoughtful touches you enjoyed before. Regarding the "SPA" experience, I apologize that it didn’t provide the romantic atmosphere you were expecting. Please note that the hotel's spa has always been a shared facility and requires advance booking during specific operating hours. If you were looking for privacy, you could have paid an additional fee for this service at the front desk during check-in. Alternatively, you could have contacted us in advance, and we would have been happy to provide you with a complimentary welcome treat. I appreciate your comments about the champagne and welcome fruits in the room. It’s clear that your expectations were not met in these areas, and I will ensure your feedback is passed along to the relevant teams for review. We sincerely hope to have the opportunity to regain your trust in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Unpleasant bartender

トリップアドバイザーの評価 4.0/5

Alise B トリップアドバイザー認証口コミ

We had quite a pleasant stay, although it was slightly marred by a few issues. The rooms are spacious enough, but there was a water outage, which is never a pleasant experience. The air conditioning also needs repair as we encountered problems with it as well. A very unpleasant experience was with the bartender, who is definitely not suited for his job. I haven't seen such an attitude in a long time! He didn't even respond to questions or requests to purchase something. It was disgusting to witness. I didn't catch his name because he wasn't wearing a badge, but it seems unlikely that people straight out of prison would be employed here (at least I haven't seen such individuals), as he was the only issue. However, this was the only negative encounter with the staff. The reception staff were helpful and apologized profusely for the water shortage, which was understandable since it wasn't their fault at all. I would also like to express my gratitude to the manager, Vladislav (if I remember correctly), who assisted with issues regarding the room and the bartender's unacceptable attitude. Although I do not live in Latvia, I would like to find a hotel to stay at when I visit. If the issues with this one staff member and the ventilation were resolved, my husband and I would gladly stay here again and again. The prices could be more friendly, but it is the season...

Dear Aliseb650, Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are glad to hear that, overall, you had a pleasant stay with us. We are pleased that you found the rooms spacious and appreciated the assistance from our reception staff and manager, Vladislav. Your positive comments about their helpfulness and professionalism are greatly appreciated. However, we deeply regret the issues you encountered during your stay. The water outage and air conditioning problems are certainly not reflective of the high standards we aim to maintain, and we apologize for any inconvenience these caused. We are currently addressing these issues to prevent future occurrences. We are particularly concerned about your experience with our bartender. Providing courteous and responsive service is fundamental to our values, and we are disheartened to hear about the negative encounter you had. We take such feedback very seriously and will be taking immediate steps to address this issue with our staff to ensure it does not happen again. Thank you for highlighting your overall positive interactions with our team and for expressing your willingness to stay with us again. Your suggestions for improvement are invaluable, and we are committed to making the necessary changes to enhance our guests' experience. We hope to have the opportunity to welcome you and your husband back in the future and provide you with a stay that meets all your expectations. Warm regards, Karina Mihalkina Front office manager

Stone Faced Staff, Adequate Accommodations, Safe Convenient Area

トリップアドバイザーの評価 3.0/5

Pedro L トリップアドバイザー認証口コミ

This is a basic hotel within walking distance of the bus station, with a basic breakfast in the morning though I would avoid the omelet station (the woman making omelets that morning burned mine, totally charred black on the bottom and inedible). The front desk staff are among the unhappiest I have ever seen, stone faced as if they were forced to be there as indentured servants. There were long lines at check in as well. If you just need basic lodging this is an option but if you are looking for any degree of service at all you will need to go elsewhere.

Dear PedroL543, Thank you for taking the time to share your experience with us. We value your feedback as it helps us identify areas for improvement. We are glad to hear that you found our hotel’s location convenient, being within walking distance of the bus station, and that you felt safe during your stay. However, we are truly sorry to learn about your dissatisfaction with the service provided by our front desk staff. We strive to offer a welcoming and friendly environment, and we regret that this was not reflected during your visit. We will address your comments with our team to ensure a more positive and engaging attitude towards our guests. We also apologize for the issue with the omelet at breakfast. We aim to provide a satisfying breakfast experience, and it’s clear that we fell short in this instance. We will review our breakfast service to prevent such occurrences in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Karina Mihalkina Front office manager

Worth coming back to

トリップアドバイザーの評価 4.0/5

Jean E トリップアドバイザー認証口コミ

Nice hotel and very close to the old town. We chose the hotel because there is parking right outside. We did miss having to pay 15€ per full day but that was our mistake - you could consider giving discount to hotel guest as it runs up when staying for several days. The room was nice and clean, shower working perfectly and air-conditioning was needed as it was rather hot the days we stayed. House keeping did a good job every morning. The menu in the restaurant wasn't very interesting but the hotel is so close to the old town where there are many good and affordable restaurants so it didn't matter much. Breakfast in the restaurant however was okay with a large variety of food. And atmosphere in the bar at night was very cosy. The staff was polite and helpful and their English skills were surprisingly good. Not very smiling and not making eye contact but I believe that this is the generel way in Latvia, not to interact with strangers. And when you know that, it is easy not to take it personally 😉 We would not hesitate to come back.

Dear JeaneJ3549HB, Thank you for taking the time to share your detailed review following your recent stay with us. We appreciate your feedback and are pleased to hear that you had an overall positive experience at our hotel. We are glad that you found our location convenient, being very close to the old town, and appreciated the parking facilities right outside the hotel. We understand your concerns about the parking fee and will consider your suggestion of offering a discount to our hotel guests for extended stays. It's wonderful to hear that you found your room nice and clean, with a perfectly working shower and much-needed air conditioning during the hot days. We're also pleased that our housekeeping team met your expectations each morning. Regarding the restaurant menu, we appreciate your feedback. While we strive to provide a diverse menu, we understand that our proximity to the old town with its numerous dining options can be a great alternative for our guests. We're glad you enjoyed the breakfast variety and the cosy atmosphere in the bar at night. We are especially pleased to hear that our staff was polite and helpful, with good English skills. We take your observation about their interaction style to heart and will work on ensuring a more engaging and friendly service experience. Thank you once again for your constructive feedback. We look forward to welcoming you back on your next visit. Warm regards, Karina MIhalkina Front office manager

Not the nicest experience

トリップアドバイザーの評価 1.0/5

nafisa m トリップアドバイザー認証口コミ

The hotel itself is at a very convenient location. The shopping center is very nearby. The rooms are ok. But the customer service is not at all good. The hotel that has such high standards does have a basic room service available. When u call them no one picks up wither at room service or reception. The reception is hardly to be found and they are rude. We had a problem with the air conditioning and no one from the reception helped. They just kept telling us someone will come and check and they never showed up we had to stay awake the entire night. We also had a problem with the bathroom so atleast someone should come to help us shift tbe luggage they just gave the keys. And the thing which was most bizzare was when the number of guests atbthe hotel increased they stopped their live egg station saying the chef is on leave.

Dear Nafisa, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and the shortcomings in our service. We are pleased to hear that you found our location convenient and appreciated the proximity to the shopping center. However, we are deeply sorry for the issues you encountered with our customer service, air conditioning, and bathroom facilities. This is not the standard of service we strive to provide. We regret that you had difficulty reaching room service and reception, and that our staff did not assist you promptly with your air conditioning and bathroom issues. Your experience during your stay is not reflective of the high standards we aim to maintain, and we apologize for any discomfort or frustration caused. Additionally, we apologize for the unavailability of our live egg station. This is indeed a rare occurrence, and we will review our staffing and service protocols to ensure such disruptions do not happen in the future. Your feedback is invaluable to us, and we will use it to improve our services and address the areas where we fell short. We hope you will give us another opportunity to provide you with the high-quality service you deserve. Thank you once again for your comments. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. Ar cieņu / Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

との提携 TripAdvisor

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