머큐어 쿠인다 워터스 센트럴 코스트 4성

고객 평점 (ALL 평가) 4.4/5 781 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 쿠인다 워터스 센트럴 코스트 - Image 1
머큐어 쿠인다 워터스 센트럴 코스트 - Image 2
머큐어 쿠인다 워터스 센트럴 코스트 - Image 3
머큐어 쿠인다 워터스 센트럴 코스트 - Image 4
40 쿠인다 불바르, 2259 WYONG, 호주

호텔설명

호텔 추가 정보

  • 챔피언십 골프 코스, 실내 및 실외 수영장, 테니스 코트, 체육관 및 어린이 놀이터

  • 모든 객실에 전용 발코니 또는 테라스 있음

  • 회의실 및 행사 시설

  • 무료 구내 주차장

  • 킹룸 및 1, 2, 3베드룸 아파트 이용 가능

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

머큐어 쿠인다 워터스 센트럴 코스트

40 쿠인다 불바르
2259 WYONG
호주

GPS:-33.282806, 151.440582

전화
팩스 +61 2 4355 5700

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

KARINYAS RESTAURANT

Karinyas has modern cuisine, featuring fresh local produce through its seasonal a la carte menus. The restaurant is open daily for all meals.Overlooking the picturesque golf course, it has an extensive wine list which including wines from local wineries.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  781 리뷰

TripAdvisor 평가  4.0/5  846 리뷰

Roach motel, dirty filthy outdated, should be shut down in reality

트립어드바이저 평점 1.0/5

Al S 가족 - TripAdvisor 인증 리뷰

This place is ultra filthy and the rooms stunk like hell, there was mould everywhere, spider webs, dirty couches, dusty filthy furniture, ruined our family holiday with their photoshopped pictures, don’t be fooled there are much much better options out there

Dear Alen, Thank you for your feedback, and we’re truly sorry to hear that your experience was not what you expected. We take cleanliness and comfort very seriously, and we sincerely apologize for the issues you encountered during your stay. We want to assure you that we regularly have a professional pest control service to maintain the property, and while we are located in a bushland area, we do our best to manage the natural environment. We also take your comments regarding cleanliness seriously and will be investigating the concerns you raised about the rooms. Mould, spider webs, and dirty furniture are not acceptable, and we will ensure that these issues are addressed immediately. We understand how disappointing it must have been to feel that the photos didn’t reflect the actual experience, and we apologize for not meeting your expectations. Your feedback is incredibly important to us, and we will take the necessary steps to improve. Thank you again for sharing your thoughts, and we wish you all the best in your future travels. Kind Regards, Tim - Assistant Manager

위치가좋고 친절함

고객 평점 5.0/5

Zeno L. 가족 - 전체(All) 통지 확인

전반적으로 직원원들이 친절함

L. Zeno님께, 리뷰 감사합니다. 위치와 직원들의 친절함을 만족스럽게 느끼셨다니 기쁩니다. 다시 방문해 주시기를 기대하겠습니다. 감사합니다. Tim - Assistant Manager

Better options for the price!

트립어드바이저 평점 2.0/5

Aret E TripAdvisor 인증 리뷰

Rooms were spacious but that’s about it. Queen bed mattress ensures you and your partner roll to the middle. No spare toilet paper? Surely you could add a couple instead of having to call house keeping every time! Oh and it may take “15-20mins so I can get you guys a bandaid cause I’m by myself at reception”. Place was fully booked so clearly you would have staff? Under staffed for breakfast. Consistent wrong coffee orders brought to the table…can’t find cups for juice so you need to go to the bar and grab mugs or glasses from there. Wait for eggs 20mins at a time. No omelette station. “Sorry, run out of cereal” (at 930am)?! No honey?! Reception advises NYE (31/12) you will get the Accor membership discounts (also called ahead 2 weeks prior with the same messaging)…clearly wasn’t the case for breakfast lunch or dinner…educate your staff to ensure there are no unnecessary arguments with other staff trying to do the right thing (discount applied for breakfast only as a compromise so thank you Tim!). Under staffed at the bar and dinner “service”. 0 service to your table except for dropping food off. At least the food (dinner) was good though - compliments to the chef. Pool area requires a tag to get in/out…security is good (granted for the pool) but each room gets 1 tag…doesn’t work well for families unless you’re all together. Pool area does not have any facilities either ie to buy drinks, food, water etc. You need to go to the main building for that. $6 for a can of coke (awesome guys!!). Recommend stocking up from Coles if you’re staying awhile. These might sound like 1st world problems but I’m sorry, you’re paying a premium for a “4 star Accor premise”…..1st world problems shouldn’t exist here…4 stars? Really?… PLEASE. Been to plenty Mercure hotels and other hotels under the Accor banner with “you get what you pay for”…clearly not the case here…this place was by far the worst experience…we will actively not recommend it…for the price we paid, we would have been better off staying at Sofitel in a major city over the NYE period. Won’t be back.

Dear Aret, Thank you for taking the time to share such a detailed review on multiple platforms. We genuinely appreciate all feedback, as it helps us understand where we can improve and what aspects of our service may have impacted your experience. We’re sorry to hear that your stay did not meet your expectations, particularly when it comes to the comfort of the mattress, amenities, and the breakfast experience. We always aim to provide great service and ensure that our guests feel comfortable, and it's disappointing to hear that we fell short in these areas. To clarify, the stars assigned to our hotel are determined by the range of amenities and services we offer, and we understand that these should be consistently delivered to ensure a positive experience. We will certainly review your concerns around the availability of toilet paper, the breakfast service, and the pool access tag system. We will also address the staffing and communication issues you mentioned to ensure this doesn’t happen again. Regarding the Accor membership discounts, we apologize for the confusion and any miscommunication from our staff. It’s always our goal to ensure that our guests receive the benefits they are entitled to, and we’ll be reviewing staff training to avoid future misunderstandings. We understand your frustration with the pricing, and we appreciate your suggestion about aligning our services to better reflect the experience and value provided. We will take your feedback into consideration as we continue to improve our offerings. Thank you again for your review, and we truly regret that your stay with us wasn’t the enjoyable experience we strive to provide. We hope you’ll reconsider staying with us again in the future, but if not, we wish you the best in finding accommodations that better suit your expectations. Kind Regards, Tim - Assistant Manager

Shortbhop and you are home……nicely rested!

트립어드바이저 평점 5.0/5

auntynell TripAdvisor 인증 리뷰

Fabulous staff, great food and service and the loveliest serene evening overlooking the golf course and lake……what’s not to love about this hotel. It’s a fabulous little overnight when avoiding the peak hour traffic heading back into Sydney after a long drive from the north.

Dear Auntynell, Thank you for your lovely review. We are thrilled to hear you enjoyed a peaceful and relaxing stay with us. It is great to know that our staff, food, and service made your visit special, and the serene views of the golf course and lake added to your experience. We are glad we could provide a restful stopover on your journey, offering a perfect break before heading back into Sydney. We look forward to welcoming you back for another stay in the future. Kind Regards, Tim - Assistant Manager

위치가좋음

고객 평점 3.5/5

Zeno L. 친구 - 전체(All) 통지 확인

언제나 하우스키핑 직원들은 친절하고 웃음기있는모습이 좋았습니다 그외 리셉션 이나 식당에서 는 친절함이 조금은부족한듯 합니다

L. Zeno님께, Thank you for sharing your thoughts. We are glad to hear that you enjoyed our location and appreciated the friendliness of our housekeeping staff. Your feedback regarding the reception and restaurant service is important to us, and we will work to improve in those areas. We hope to welcome you back for a better experience in the future. Kind Regards, Tim - Assistant Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 116 리뷰 9.6/10 위치
  • 463 리뷰 6.9/10 객실
  • 440 리뷰 8.2/10 서비스
  • 220 리뷰 6.1/10 레스토랑
  • 166 리뷰 5.1/10 청결도
  • 137 리뷰 6.2/10 조식
  • 5 리뷰 5.7/10 해변

Powered by Trustyou

주변에 있는 다른 시설

Wyong 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.