Mercure Inverness Hotel 4성

고객 평점 (ALL 평가) 3.9/5 604 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, 영국

호텔설명

호텔 추가 정보

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
영국

GPS:57.478304, -4.226695

전화
팩스 +44 161 388 0915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  604 리뷰

TripAdvisor 평가  3.4/5  762 리뷰

고객 평점 1.0/5

Jeonghui K. 커플 - 전체(All) 통지 확인

3시가 넘었는데도 방이 준비되지않았고 리셉션은 계속 비어있고 no/low알콜 음료를 시켰는데 알콜음료였고 조식도 유료였음

김정희님께, 귀하의 소중한 피드백에 감사드립니다. 체크인 시간 이후에도 방이 준비되지 않은 점과 리셉션의 부재에 대해 유감스럽게 생각합니다. 또한, 음료 주문 시 혼동이 있었던 점과 조식 유료 정책에 대한 안내가 부족했던 점 사과드립니다. 제이슨 맥클라우드 운영 관리자

Average stay

트립어드바이저 평점 3.0/5

iwilkiwil TripAdvisor 인증 리뷰

Room was adequately large, however the barhroom was unbelievably small as compared to the size of the room. Bed was comfy enough. Breakfast was okay. The downside is the windows, they were not able to filter out the noise from the outside, hence affecting our quality of sleep (random noise woke us up).

Dear Guest Thank you for taking the time to leave us a review, please allow me to express my sincere apologies you experienced with the external noise. We appreciate your constructive feedback as we look to improve at every opportunity.

Cramped, basic and understaffed

트립어드바이저 평점 2.0/5

R B TripAdvisor 인증 리뷰

How this place has 4 stars I have no idea. The only pros are that the room was clean, and all the staff were super warm and friendly. But it was so understaffed, it took 20 mins of queuing to check in. No one to help me with bags as a heavily pregnant solo traveler. In general it feels like a budget hotel, the compact double is a tiny depressing room, very very basic, with weird lighting and noisy from both the street and the corridor. Bathroom drains smelled bad! Breakfast was sad and unappealing, not worth the add on price. I stared at the scrambled egg for a good while trying to work out what it was. Parking was expensive and I was lucky to get a space. So many nicer and similarly priced places in this city.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about the cleanliness of the room and the warmth of our staff. However, I sincerely regret that your experience did not meet the expectations associated with our hotel. I acknowledge your concerns regarding the check-in process and the staffing levels. We strive to provide a comfortable stay for all of our guests, and I understand that it can be frustrating to experience delays. Additionally, I apologize for the discomfort you encountered with the room size and the issues related to the bathroom. Your comments regarding the breakfast offerings and parking costs have been noted, and I will ensure that they are reviewed with our team. We value your input as it helps us improve our services. Thank you once again for sharing your thoughts, and I hope you will consider returning to us in the future. Jason McLeod Operations Manager

Horrible

트립어드바이저 평점 1.0/5

vishalshah74 TripAdvisor 인증 리뷰

I been cheated, nor the room is the same nor the view. Even there is no duty manager at 7 pm. We have been waiting for 1.5 hours and still nothing seems to be sorted. Even the receptionist is a trainee and no senior staff also an available. Horrible experience. Still sitting in the reception without any reply. Please don’t stay at Mercure Inverness.

Dear Guest Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with your room assignment and the lack of immediate assistance from our staff. We strive to provide a consistently high level of service, and I regret that we fell short during your visit. I am glad we managed to resolve your issues and your comments will be reviewed with our team to ensure that we can improve our service delivery in the future. Kind regards, Jason McLeod Operations Manager

Hotel Not Up To Standards

트립어드바이저 평점 3.0/5

M8772ECmikef TripAdvisor 인증 리뷰

The hotel is very dated, would improve with a remodel and rooms are small. In addition, there are few electrical plugs near the bed and no night tables. The bathroom could also use an update and after flushing the toilet continued to run for about ten minutes. When I informed the front desk person they said they would send up a maintenance man. We waited but never saw anyone. The best thing about this hotel is the number of good restaurants within a ten minute walk.

Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,064 리뷰 8.6/10 위치
  • 1,410 리뷰 5.7/10 객실
  • 1,362 리뷰 8.2/10 서비스
  • 30 리뷰 2.7/10 인터넷 가격
  • 765 리뷰 3.9/10 안락함
  • 605 리뷰 8.4/10 조식
  • 447 리뷰 6.2/10 청결도
  • 335 리뷰 4.8/10 분위기

Powered by Trustyou

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.