ibis Lagos Airport 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 264 件のレビュー

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Murtala Mohamed Intl, Airport Road, AJAO ESTATE, 234 LAGOS, Nigeria

説明

ホテルのその他の情報

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

当ホテルの客室

客室

Standard Room with 1 double bed

  • 2 人/最大
  • 8 m² / 86 sq ft
  • 寝具 188 x クイーンサイズベッド
  • ビュー: プール側 また 街側

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ホテル所在地

ibis Lagos Airport

Murtala Mohamed Intl, Airport Road, AJAO ESTATE
234 LAGOS
Nigeria

GPS:6.549444, 3.333889

電話番号
ファックス +234 816 303 9710

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

OOPEN PASTA & GRILL

非契約写真

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  264 件のレビュー

トリップアドバイザーの評価  3.0/5  479 件のレビュー

Improved for excellence

トリップアドバイザーの評価 4.0/5

Francis R ビジネス - トリップアドバイザー認証口コミ

Facilities are cleaner and improved and above all excellent courtesy by management. I enjoyed the welcome bouquet of food and drink.

Dear Mr Francis R, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Awesome staff, Great food

トリップアドバイザーの評価 4.0/5

Gbenga I ビジネス - トリップアドバイザー認証口コミ

The location is great, very close to the airport, the staff from the security to the front seat are very professional and friendly and the food, breakfast and buffet is simply amazing. Great choices too.

Dear Mr Gbenga, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent Stay

トリップアドバイザーの評価 5.0/5

MrEl21 ファミリー - トリップアドバイザー認証口コミ

My stay at the hotel was excellent. The staff were great, the breakfast buffet was fantastic. Improvements could be made in the washrooms, but overall it was great stay

Dear Sir, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent

トリップアドバイザーの評価 5.0/5

olanrewaju92 ファミリー - トリップアドバイザー認証口コミ

We had a nice time with my family and it wasn’t our first time we have been using it for years and never regretted it.Their hospitality is good and great sense of humor from their staff is what keeps me using Ibis

Dear Mr Olanrewaju, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Poor poor poor service

トリップアドバイザーの評価 1.0/5

Amenamen ファミリー - トリップアドバイザー認証口コミ

The hotel staff are not well trained in particular Efe, Joy and Nancy on the front desk. After many attempts back and forth to contact the hotel to book a shuttle pick up from the airport with the names above telling me (very rudely and nonchalantly the hotel did not offer a shuttle service which is false since this service is clearly stated and advertised on the hotel’s websites and all booking platforms) I eventually got through to the front desk manager Mary, who told me the shuttle was booked BUT, I was still NOT PICKED UP AT THE AIRPORT! My flight was a late arrival and I specifically requested and booked the shuttle pick up for safety and security reasons only to still be left stranded by this hotel on my arrival at the airport. On getting to the hotel several hours later after struggling to find an alternative pick service at that very late arrival hour rather being apologetic and offering basic customer service for the complete shambles the hotel had left me in, Joy specifically was still extremely rude and nonchalant and still arguing with me that the hotel does not have a shuttle service!!! This really is not acceptable, your staff needs to be either trained on the services your hotel offers and generally on good customer service etiquette or these services (including the airport shuttle) needs to be removed from hotel descriptions and websites. Leaving your guests stranded and being unapologetic about it is simply not acceptable!!!

Dear Amenamen, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Airport Hotel. We sincerely apologize for the inconvenience and distress you experienced due to the issues with the shuttle service and the interactions with our front desk staff. We deeply regret that you were not picked up from the airport despite your booking and that you were provided with incorrect information about our shuttle service. This is certainly not the level of service we aim to provide and we understand how frustrating and concerning this situation must have been, especially given the late hour of your arrival. Please be assured that we take your comments very seriously. We are currently investigating why our team members, Efe, Joy, and Nancy, were unaware of the shuttle service and why their interactions with you were not up to our standards of courtesy and professionalism. We will be conducting additional training sessions to ensure all staff members are fully informed about the services we offer and are equipped to handle guest inquiries with the utmost respect and efficiency. In the meantime, we would like to extend our sincerest apologies for the poor experience you had and for any stress or inconvenience this may have caused. Your feedback is invaluable in helping us improve our services and we are committed to making the necessary changes to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Ibis Lagos Airport Management

との提携 TripAdvisor

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