ibis Lagos Airport 3 つ星

Dear Mr Gbenga, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Sir, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Olanrewaju, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Amenamen, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Airport Hotel. We sincerely apologize for the inconvenience and distress you experienced due to the issues with the shuttle service and the interactions with our front desk staff. We deeply regret that you were not picked up from the airport despite your booking and that you were provided with incorrect information about our shuttle service. This is certainly not the level of service we aim to provide and we understand how frustrating and concerning this situation must have been, especially given the late hour of your arrival. Please be assured that we take your comments very seriously. We are currently investigating why our team members, Efe, Joy, and Nancy, were unaware of the shuttle service and why their interactions with you were not up to our standards of courtesy and professionalism. We will be conducting additional training sessions to ensure all staff members are fully informed about the services we offer and are equipped to handle guest inquiries with the utmost respect and efficiency. In the meantime, we would like to extend our sincerest apologies for the poor experience you had and for any stress or inconvenience this may have caused. Your feedback is invaluable in helping us improve our services and we are committed to making the necessary changes to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Ibis Lagos Airport Management

Dear Mr Adenirans2020, Thank you for taking the time to share your feedback with us. We deeply regret to hear about the disappointing experience you had during your stay at Ibis Lagos Airport. Your comments are very important to us as they help us to continuously improve our services and hospitality standards. We sincerely apologize for the issues you encountered particularly with the level of service from our staff. It is certainly not our standard to have our guests experience a lack of emotional intelligence, empathy, or courtesy. We are truly sorry for any inconvenience caused by our front office team member, Moses. We will ensure that additional training is provided to him and our team to improve their guest interaction skills and body language. We also apologize for the inconvenience caused by our room service staff bringing the card machine into your room. This is not the level of service we aim to provide. We will address this matter with the room service team to prevent it from happening again and ensure that payments are handled in a more efficient and considerate manner. Additionally, we are sorry to hear about the issues with the phone system and the difficulties you experienced while placing your order. We will have our technical team look into this matter immediately to ensure it is resolved. We truly regret that your night was marred by these experiences and that your meal was affected as well. Please know that your feedback has been taken very seriously, and we are committed to making the necessary improvements. Once again, thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Ibis Lagos Airport Management.