Mercure Blackburn Dunkenhalgh Hotel & Spa 4 yıldız

In my opinion, the Mercure Blackburn Dunkenhalgh Hotel & Spa was an amazing experience to have. Firstly, I was greeted with such great hospitality when I arrived. Secondly, I had free pool access as well as the sauna access too. Thirdly, the hotel room was beautiful as it had all the necessities. Furthermore, the breakfast was included in the package I had which the hotel staff brought to the hotel room with a wide variety of delicious things to eat and drink. Additionally, the hotel was very kind with having drinks in the mini fridge. In conclusion, I would definitely recommend this hotel and spa to family and friends and I would definitely come again!

I have stayed here a few times over the last few months and have been utterly bowled over by the hotel, its facilities and its staff. The 3 rooms I have stayed in have all been highly spacious and have had ideal facilities. The building and its grounds are utterly breath-taking and I have been utterly captivated by every stroll that I have ever taken through them. The rooms have been of quite generous size and have been exceptional value for money. The layouts have always been very welcoming and the furniture extremely comfortable. My fondest complements go to the designer of the various rooms I have stayed in. They have all been stunning! Striking a delicate balance of modern, sleek interior aesthetics with sophisticated and authentic period features is not an easy thing to achieve, and yet it works perfectly. The amenity of tea and coffee etc. (I am particularly fond of the complementary biscuits!) is of course always a pleasant and homely touch. As if it weren't enough that the building and its grounds are stunning, the surrounding area is truly a sight to behold! It is strikingly intimate and yet escapist. The surrounding fields and woodland which masks the nearby roads enables you to completely forget about the world! My experience has been excellent, and the staff are certainly no exception. Every member of staff that I have met in my various stays here has been exceptionally polite and courteous, with each tailoring their various idiosyncrasies to their particular personable manner, which in my estimations is always outstanding. Of all of the staff I have met some particularly notable members have stuck out in my mind... Chuti - One of the most bright and cheerful receptionists I have ever had the pleasure to meet. I have never once seen her without the privilege of being greeted by a spectacular winning smile. This has always been complemented seamlessly by exceptional customer service with any queries I may have had, her attention to detail and swift execution made my experience as a guest a smooth and joyful one. Amy - Serious professionalism with a firm head for customer service. Her interpersonal manner was firmly on point and I was especially impressed with her focus on the detail aspects of customer service. Her dedication towards getting things right was crystal clear and highly admirable. She was highly personable in every interaction that I have had with her and I found her Diligence and Constancy in her work to be quite reassuring. A commendable staff member all round. Lucy - A delightful receptionist with one of the friendliest dispositions I have ever seen. I have never once been greeted by Lucy without a profound lift in my spirits. She has a charming manner with customers which I have found exceptionally endearing. Her joy and gratitude in her work is quite apparent, it is a phenomenal breathe of fresh air to experience. Pierce - Pierce is a very charming man with a superb ability to establish rapport with customers that I have rarely seen. His warmth in interactions with guests is highly evident and I am certain that he takes great joy in carrying out his role. He has the potential to become a very great gentleman. Mal - Mal is a very pleasant and endearing character with clear dedication to his duty. I found him to be extremely helpful in the brief interaction that I had with him. He seemed to have genuine concern for the quality of my experience and this was beautifully complemented by his ease in his role. He has great warmth about his character which is an exceptional aid in his professional capacity. Sheri - Swift service with swifter assurances. His manner was both pragmatic and professional. Yet in the midst of dealing with my reservation he remained highly personable and did not neglect in any way the interpersonal aspects of his role. I was immensely impressed by this delicate balance of skills and priorities, as it is a far from simple intersection to get right. Amjad - A fine gentleman if ever I have met one, outstanding interpersonal manner, and an admirable ability to bring something which I have rarely seen in customer service to the table - Compassion. It was very clear that all of his work was full of heart. I felt a great deal of passion in my interaction with Amjad which made for an enthralling experience as a guest. He is one of the finest hospitality employees I have ever met, I am greatly impressed by his clear love for both the hotel and his role within it. I am sure there are many other fine members of staff at this hotel, and I would be absolutely delighted to meet them all. There is quite evidently a culture of high standards and discipline, it shows in every aspect of the guest experience and it is a deeply inspiring thing to see. I cannot recommend this hotel and its staff highly enough, my stays here have been nothing short of magical. I truly cannot express my fondness for the place and I dearly hope to frequent it for many years to come.

I stay at this hotel on a regular basis The staff are amazing , friendly and welcoming, great value for money and always so well looked after, The fitness facilities are great and the pool is clean and never cold. I can highly recommend the Dunkenhalgh Hotel , it is my go to hotel

We've started at this hotel several times and expect a comfortable quality stay. Checked in late evening and quite tired from a busy family day. The two reception staff were especially sympathetic and really went above and beyond. Special mention to Sam and Pierce. The hotel was very busy but in no way did that disturb us. Well done to the Dunkenhalgh family team!

We came on the 23rd as a night away treat for our wedding anniversary. On entering we were warmly welcomed by a lovely member of staff who got us all checked in and they upgraded our room free of charge which was a lovely surprise. The room was beautiful and the bed so so comfy ( so comfy we almost missed breakfast!!). Really nice facilities in the room and the black out curtains really are blackout curtains (another reason we almost missed breakfast). We paid the additional £10 each for use of the spa. Unfortunately the only facilities in use were the sauna and pool as they had a water supply issue but said someone was on their way. Wad a bit sad as one of the reasons we booked was for the spa and everything it had. Around an hour or so into our afternoon then pool then had to be closed. I did really feel for the staff because it was out of their hands but they did give us a refund no questions asked because of loss of use of the facilities so can't complain at all. They were lovely about it. The building itself is decorated for Christmas and looks absolutely stunning! I can't comment really on the food as we ate out that evening. But spent a wonderful peaceful night just chilling in the room which a few drinks and it was bliss. Morning was a mad dash as I looked at the clock and it was 10.30! Went down to breakfast to be greeted by the restaurant manager who is an absolute joy. Really funny man who only told us off a little bit ( all in jest). Breakfast was beautiful, quality food and lots of choice. The only issue we had was parking when we came back from dinner, if the hotel is going to accommodate a huge convention/function as it was doing that night, and have other guests then there needs to be more parking facilities. We had to just park where we could, we weren't blocking anyone on but it wasn't a space so to speak. The next day we had a big no parking warning stuck on the dashboard:/, but there was literally no where to go. As I said, we weren't blocking anyone and not unsafe so it was a bit unnecessary. Aside from that though we had a wonderful time and will absolutely be coming back again ( hopefully the spa will be fully functioning next time). Thanks again for a lovely staff!