Отель Sofitel Шанхай Шешань Ориентал 5 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 2 007

сертифицированный отель ALLSAFE

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Номер 1

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+ 17 Услуги

Особенности отеля

  • Светлые залы вместимостью до 1200 человек

  • Оставайтесь на связи даже вне офиса

  • Подарите себе заслуженный отдых

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Удобства для детей
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Химчистка / глажка
  • Бутики и магазины
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн
  • Фитнес-центр
  • Оздоровительные процедуры
  • Удобства для детей
  • Гольф
  • Каякинг Платные услуги
  • Другие возможности для занятий спортом
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 4
  • Бар (-ы): 5
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 15
  • Заказ услуг печати/копирования

Расположение отеля

Sofitel Шанхай Шешань Ориентал

3388 Sichen Road
Sijing Town
Songjiang District
201601 шанхай
china

Телефон: +862137618888

Факс: (+86)21/37611999

Заезд с 15h00

Выезд до 12h00

  • CITY TRANSPORTATION :  HU SONG SIJING TOWN

  • SUBWAY :  9 Sheshan Station

  • На самолете

    HONGQIAO На расстоянии 20 км / 12,43 миль

  • На самолете

    PUDONG INTL AIRPORT На расстоянии 67,51 км / 41,95 миль

GPS:31.114018, 121.224421

Наши номера

Отель предлагает 368 номеров (включая 53 сьюта категории Luxury), а также 7 эксклюзивных коттеджей. Интерьеры номеров оформлены в одном из трех стилей: средиземноморском, китайском, и южно-азиатском. В каждом номере имеется балкон.

Наши бары и рестораны

M MEDITERRANEAN RESTAURANT

Тип кухни: Средиземноморская кухня

Unique M Mediterranean restaurant features cuisines from countries around the Mediterranean Sea, innovative and trendy concept, offering a luxury Mediterranean dining experience, complimented with worldwide renowned premium selected wines.

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FUKAMI JAPANESE RESTAURANT

Тип кухни: Японская кухня

This authentic Japanese restaurant offering creative cooking style, using organic and the freshest ingredients: live seafood, grain-fed beef, freshly-made sushi and interactive cooking of Tappanyaki, served with Japanese traditional Sake and Soju.

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VIE ALL DAY DINING

Тип кухни: Интернациональная кухня

Facing tranquil lagoons, VIE restaurant features fresh seafood and international cuisines, show-cooking and luxurious surroundings, offering a unique dining experience.

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This refined Cantonese restaurant with its 16 luxury-décor private dining rooms specializes in abalone, shark fin, seafood and authentic regional cuisine.

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LINK LOUNGE BAR

В этом великолепном баре представлены экзотические и модные коктейли, богатая коллекция шампанского, вин, кофе и чая. Из окон бара открываются красивые и умиротворяющие виды на лагуну. Здесь Вы сможете насладиться красотами природы.

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BAR BLUE

Бар BLUE — это место с утонченной и вместе с тем приветливой атмосферой, где ближе к вечеру Вы сможете отдохнуть с бокалом вина под аккомпанемент современной музыки.

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POOL BAR

Бар у бассейна предлагает закуски в течение всего дня.

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HEALTH BAR

Бар Health предлагает гостям освежающие напитки, легкие закуски и потрясающий вид на лагуну.

Недоговорная фотография

CLUB MILLÉSIME

CLUB MILLÉSIME предлагает своим гостям целый ряд услуг категории Deluxe

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 15

  • Максимальный размер: 1 800 м²

  • Максимальная вместимость: 1200 человек

  • Максимальная вместимость банкетного зала: 800 человек

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Sofitel Шанхай Шешань Ориентал

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.5/5

Отзывов: 2 007

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 798

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Super as always

Примечание: Tripadvisor 4.0/5

flm119 Business - 13/12/2019 Реальные отзывы TripAdvisor

Always very nice people and a very good service at Sofitel club. You feel like home at this hotel. I have stayed at this hotel many times, and I have not have one bad experience. In general will I say that almost on all my stays at Sofitel around the world is the concept just great. Sofitel Sheshan Oriental definitely add to that experience

Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sofitel Shanghai Sheshan Oriental. And I regret to see that we have not received your full rating. It means that we have not made you 100% satisfied. Please noted your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Sofitel Shanghai Sheshan Oriental and we hope you choose to create more memories here whenever your travels bring you back to Songjiang,Shanghai. Sincerely, Elain Wu Guest Experience Manager

Nice hotel, great pool bad service

Примечание: Tripadvisor 3.0/5

aliciaaI6229KT Family - 23/09/2019 Реальные отзывы TripAdvisor

We stayed for one night. The room was big, clean with al kind of details. Breakfast buffet was acceptable but not wow as I know from another Sofitel standard. The pool and the beach was amazing but the restaurante and pool bar service was extremely poor. At the pool we ordered f&b and it took more than an hour to get a beer and a pizza, not to mentioned that beer was warn. No waiters on site and we were like begging for service, also order didn't arrived all together: 3 families ordered together but one family waited 20 minutes more than the first family that received the food. Also drinks came with the food, so we waited 1 hour for a beer. Later on at the restaurant, either you go for the buffet or bad decision: we wanted to order a la carte, restaurant staff were sending us to the bar since they didn't wan to serve from the menu, finally we made it but several of what was order was not available, waiter didn't know about it so we placed the order and 1o mins later they came with the news that food was not available. Next day at the pool we decided to order ourself directly at the bar. No toilets close to the pool need to go inside the hotel building. Finally that weekend there was an SAP event at the pool and hotel staff were trying to get us out of the pool. If outside companies events are more important than guests, they should have close the hotel for regular guest. Very disappointed, will not go back and will not recommend. I am a accord member for a long time

Dear aliciaaI6229KT, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan Oriental. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. We will take whatever steps necessary to correct the problem. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. and we have asked our concerned department heads to look further into this matter. We are very pleased that you enjoyed our swimming pool and your room. We also appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager

Great and attentive staff

Примечание: Tripadvisor 4.0/5

DayTrip03595924765 Business - 24/02/2019 Реальные отзывы TripAdvisor

Excellent service, but below average room setting and in-room amenities. Poor location for business. A good setting and large property for family holiday. Happy hour at the club lounge ending 7 pm is too short.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great stay

Примечание: Tripadvisor 5.0/5

elena_april Solo travel - 08/09/2018 Реальные отзывы TripAdvisor

Very nice hotel for leisure and rest. Wonderful vast territory.Very friendly staff at the Club. Very grateful to Any and her colleagues for attention to details and professionalism. Thank you so much for your hospitality!Great Room Service too!Delicious sandwich prepared by the chef. Don't know his name but would like to say big thank you to him too! The coffee in the morning was well done. Fresh and quality taste! As well as the room service boys were excellent! Concierge is very smiling and ready to help.Had a wonderful stay and will be gladly visit the hotel again.

Dear elena_april , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Just about the swimming pool and beach side

Примечание: Tripadvisor 3.0/5

anabelleinSH Couples - 20/06/2018 Реальные отзывы TripAdvisor

Go for the outdoor swimming pool and sand beach side. Otherwise, we were very disappointed with the breakfast. Food is very average, could even say not good for a Sofitel. And service is really incompetent at many levels. The rooms are clean (nothing to say on this) but it could really use a renovation (style and paint refresh)

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Sofitel Sheshan

Примечание: Tripadvisor 3.0/5

MariaApril2018 Family - 02/05/2018 Реальные отзывы TripAdvisor

The resort itself is beautiful but it needs a face lift, the outdoor facilities are nice (beach, garden). Children's outdoor playground is also nice, but in bad condition, needs renovation. The hotel is overpriced (food, drinks), coffee shop in the lobby is selling old stuff. You need to pay extra for entering children's playground indoors, and the room is totally molded. You can't take your child there! Staff members' English skills vary a lot depending on the person. We've stayed in many Sofitel hotels in Europe and unfortunately Sheshan is not the same quality as we are used to elsewhere.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager

Прекрасное путешествие

Примечание: отзывы клиентов 4.5/5

Anas Деловые путешественники - 01/01/2018 Проверенные отзывы - ALL

Отель в прекрасном месте. Очень позитивное отношение в ресепшене. Номер хороший, чистый. Все необходимое имеется. Завтрак хороший, достаточно соответствует и европейской кухне. Спасибо всему коллективу.

Уважаемый Mr.F., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Jenny Ye Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Friendly staff and pleasant enviorment

Примечание: Tripadvisor 5.0/5

CHUNHAO J Business - 16/03/2017 Реальные отзывы TripAdvisor

Arrived the property early, head straight to the club lounge on 5th Floor, very well trained staff. Check in was quick and smooth, upgraded to suite. The room was huge as well as the balcony. I can see this hotel gets very busy during summer vacation period, might avoid staying here during that period. Other than that it's a lovely place suite quiet person. Will definitely come back again.

Dear Guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Jenny Ye Guest Experience Manager

Nice place to relax after business trip

Примечание: Tripadvisor 5.0/5

simonclchan Couples - 01/09/2016 Реальные отзывы TripAdvisor

After few days business trip staying in Sofitel Shanghai Hyland, I came to this resort to take rest before leaving Shanghai. It is quite far away from city. If there is a shuttle bus transfer between two Sofitel hotels, that will be definitely wonderful and could attract more business trip customers staying 1-2 days here. The check in and out is quick and smooth. Staff are nice and polite. The room is nice, clean and big though the view is not very good. When comparing with the size of the Suite, if the bathtub is bigger, the whole impression will be better. The executive lounge is a good place to have a drink and to read a novel. The waiter and waitress are nice and polite though they may be new and not skillful enough. The food of breakfast, tea and happy hour are good and varieties are sufficient, especially the hot dishes provided during happy hours which do not provide in Hyland. If more choices on brands of wine are provided (such as Gordon Gin), that will be much better. Overall the executive lounge service is very satisfactorily. The dinner buffet is up to standard, food choices are enough and delicious though no oyster is provided. The white wine is good while the red wine is so so. The outdoor swimming pool is a nice place to enjoy leisurely swimming though many family with children are there. The indoor pool is not allowed getting in without swimming cap, it is unreasonable since many other hotels, even other Sofitels no such restriction, especially in resort hotels. Overall it is a nice experience staying in this Resort and especially thank Flora Chen for her cheerful hospitality.

Dear guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon.And if you came back,please feel free to contact me. I'll arrange a nice room with good view for you. Best Regards, Jenny Ye Guest Experience Manager h6329-fo5@sofitel.com

Resort and experience the wonderful and beautiful

Примечание: Tripadvisor 4.0/5

lamyaab Couples - 26/05/2016 Реальные отзывы TripAdvisor

Initially I apologize for the delay, because I have now returned Kuwait. China is difficult to enter the e-mail and Google. As for the opinion of the hotel, When I entered the hotel service was fast, fabulous reception, courier service and taxis are always available and they speak beautiful English, possible help guide What's outside the hotel tourist places. For hotel general, it surprises me. Too big, gorgeous design, secure, they have For the hotel, a surprise to me. Too big, gorgeous design, secure, they have outdoor swimming pools, and an indoor swimming pool, a beautiful external spaces to spend beautiful times to walk day and night, there is also nice to have all the place inside and outside space for children to play, Negative thing, that the hotel has a large surface area is beautiful and distribution but needs to work programs for young and adult activities, such as putting some animated maquettes for some forms of the heroes of cartoon films. DJ work for adults and children at night, or invite bands from China to hear the art of singing China The room: It was a fantastic large, by all the services, very clean and quiet. Of Long: Quiet and beautiful I wish to increase seafood or vegetables more than those who do not eat meat and chicken> thank Mr. / ANDREAS STOLL, and Miss / ANN WANG to meet me every day. The restaurant buffet. This rendered liked it very much, I am loving people taste the food for all the countries of the world, the food was varied and the world, especially since I eat seafood, was rich in sea food, I travel every month or two and this restaurant was fantastic. I have asked to see the chef and thank him myself on the distribution of cooking buffet, and the cleanliness of the restaurant the way, the quality of the food. Thanked all the hotel staff will be me back again with my family, all of the hotel

Dear Lamyaa B, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lydia Shen Guest Experience Manager Sofitel Shanghai Sheshan Oriental

A great stay

Примечание: Tripadvisor 5.0/5

ecgame Family - 04/06/2015 Реальные отзывы TripAdvisor

I have been here for times. It's a good place for children and the facilities are good, swimming pool, children's playing room. Our review collection is powered by TripAdvisor. Your review will also display on their site. See TripAdvisor review guidelines for more information about their editorial criteria.

Dear ecgame, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang H6329-GM1@SOFITEL.COM

Ms M Jin

Примечание: Tripadvisor 4.0/5

mjin21 Family - 26/05/2015 Реальные отзывы TripAdvisor

My sister and brother in law from usa, I booked two rooms staying this hotel for my sister 50th birthday celebration and They give my sister a birthday cake and a bunch of flower. Over all its very pleasantly staying this hotel!

Dear mjin21, Thank you for writing such a positive review. Your kind words are appreciated and I will make sure to share your comment with our team. We are delighted that you had a great experience. It is really important for us to take care of our guests and especially for such important occasion like your sister’s 50th birthday celebration. We look forward to welcoming you again soon at Sofitel Sheshan. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world. Sincerely, Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

Relaxing, accomodating, thoroughly professional

Примечание: Tripadvisor 5.0/5

neyu Business - 21/04/2015 Реальные отзывы TripAdvisor

A thoroughly enjoyable life-enhancing experience. From the moment of registration, the choice of foodie options, to the relaxing swimming pool and sauna. The staff are both friendly and accomodating. I would certainly opt to stay there again.

Dear neyu, Thank you for taking the time to write such a positive review about your recent stay at the Sofitel Shanghai Sheshan Oriental. Your kind words are appreciated and I will make sure to share your comment with our ambassadors. We are delighted that you had a great experience, appreciated the staff’s friendly service and enjoyed our swimming pool and sauna. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

Probably the best Sofitel I've ever seen

Примечание: Tripadvisor 5.0/5

Dax C Solo travel - 28/01/2015 Реальные отзывы TripAdvisor

The moment I stepped out of the cab, the only thing I said was "Holy Mother of God" upon seeing the facade of this resort hotel. Very relaxing stay. Tried the spa and it was good. You don't get into a room, you enter a villa, that has its own television, relaxing sound and its own bath tub. The aromatherapy bath didn't smell anything aromatic, though. And the massage was good but not what I was expecting. The food is delicious, as expected. The breakfast, the afternoon tea, and the happy hour, which is a little less than happy since there were only 2 of us inside the whole hall. The executive room is spacious. The beds are comfortable though you might notice some worn out headboards. The temperature is a little too warm for me but I can't change the temp. I ended up leaving my balcony door open which would have been alright if not for the polluted air coming in. Lanvin is a good choice of soap but I would still prefer L'Occitane The indoor pool is adequately heated and the sauna's temperature was regulated well. Had the in-room dining (Hainanese chicken rice, then I ordered another cheeseburger) and they were both good. Next time I'll try the steak. The manager in the ground floor concierge won't allow me to extend my check out to 4pm even if I arrived at 6pm and am an Accor cardholder. But I am so happy to have been taken care of by Angela Gao of the Executive Lounge. True to her name, she was an angel. She was very proactive in ensuring that I had the best stay and has helped me with each and every one of my concerns. She has initiative expected of a truly world-class service. If I can give you an 11 out of 10 stars I would! Overall I recommend this hotel for a great staycation away from the buzz of the busy Shanghai noise. I'll probably have my staycation here, everytime. If they allow a better late check out option.

Dear Dax C, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elisa Wang Guest Experience Manager H6329-GM1@SOFITEL.COM

Below Sofitel's Usual Standards

Примечание: Tripadvisor 3.0/5

BillyKmillion Family - 21/10/2014 Реальные отзывы TripAdvisor

Concierge should or do have the ability to help to make your stay a hassle free and memorable experience. Instead they were unhelpful and actually sent me and family on a completely unnecessary Taxi ride for 80 mins and 450 Yuan later out of pocket due to lack of knowledge of their City. Service at this particular Sofitel was poor. Examples - Concierge as mentioned above. Request to make up room ignored. It is a minor thing but represents the Client Service culture - as a Gold Accor member I received a Free Drink voucher. Having asked for a Coffee I felt that due to it in effect being free the person seemed put out by the request and also proceeded to give me half a cup of coffee. Really Sofitel..... it just a little bit of milk. Some perspective please. Perhaps a visit to other Sofitel hotels will demonstrate the Sofitel Brand expectations around Client Service. On a positive note the family enjoyed the Buffet Breakfast and Dinner and the extensive pool network. Great product execution poor. A shame.

Dear Mr. BillyKmillion, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-gm1@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

Weekend getaway

Примечание: Tripadvisor 4.0/5

Gwei10 Family - 30/09/2014 Реальные отзывы TripAdvisor

Our weekend stay was a very pleasant experience. The hotel has really made the facilities child friendly. The large, clean and supervised pool areas are perfect for sunny days. A few more degrees of heat in the water would have been helped parents but it did not stop the kids from jumping in. Large playing areas indoor was great after lunch and dinners. Service was very good and especially considerate for families. A couple of drawbacks which kind of ruined a big part of our stay: (1) During the night the air conditioner turned off at least twice, probably due to power cuts. Result was a boiling hot room and little sleep for the kids. Kind of ruined the second day. (2) In the evening, we tried to enjoy some saturday evening quiet time in the club launch. Instead of quiet we watch the cleaning and breakfast preparations for the following morning. Surely there are better times to do this.

Dear Gwei10, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was of a little disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

Nice Hotel than I thought...

Примечание: Tripadvisor 4.0/5

yangr666666 Family - 07/08/2014 Реальные отзывы TripAdvisor

Super long queue at check in counter during weekend peak hours ... Other than that, everything quite nice and above my expectation! Will visit again but probably not at weekends whenever possible.......

Dear yangr666666 , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Pleasant Check-in

Примечание: Tripadvisor 4.0/5

wen-gie_siew Family - 17/07/2014 Реальные отзывы TripAdvisor

I like the overall service of the hotel. It was quite lengthy check-in time because of high occupancy on the Friday and difficult to allocate rooms for 3 families of us. Eventually, a Ms Sophie Xu who is very kind enough to upgrade our 3 families with 3 children to family rooms on the same floor, we were all very pleased and appreciated for her very kind help. Ms Xu handled our reservation very calmly and professionally with very pleasant smile on her face all the time. Just one mino downside about the room, the ceiling shower was broken in our room.

Dear wen-gie_siew, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Soffitel Sheshan- Excellent service

Примечание: Tripadvisor 5.0/5

Yen Teck L Family - 06/07/2014 Реальные отзывы TripAdvisor

The Service is excellent, especially "Nancy", the manager from the Executive club. Very friendly with great customer's service. Excellent room that is very spacious and grand. The outdoor pool is wonderful. This is on top of a nice indoor pool and Gym.

Dear Yen Teck L , Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Beat Klarer General Manager

Service and hospitality

Примечание: Tripadvisor 3.0/5

Sulistyo S Family - 29/05/2014 Реальные отзывы TripAdvisor

When we arrive nobody help us with our bags nor to deliver them to our room There's chaos on the front desk The ladies toilet in the lobby smell with ciggaret Overcrowded dining room Food is great Roo

Dear sulistyo_santoso, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-sm2@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Best Regards, Beat Klarer General Manager

Последние отзывы: 20

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