소피텔 상하이 셰샨 오리엔탈 5성
고객 평점 (ALL 평가) 4.8/5 64 리뷰
3388 Sichen Road, Sijing Town, Songjiang District
CITY TRANSPORTATION: HU SONG SIJING TOWN
SUBWAY: 9 Sheshan Station
HONGQIAO 20km / 12.43마일
PUDONG INTL AIRPORT 67.51km / 41.95마일
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Unique M Mediterranean restaurant features cuisines from countries around the Mediterranean Sea, innovative and trendy concept, offering a luxury Mediterranean dining experience, complimented with worldwide renowned premium selected wines.
Facing tranquil lagoons, VIE restaurant features fresh seafood and international cuisines, show-cooking and luxurious surroundings, offering a unique dining experience.
This refined Cantonese restaurant with its 16 luxury-décor private dining rooms specializes in abalone, shark fin, seafood and authentic regional cuisine.
This authentic Japanese restaurant offering creative cooking style, using organic and the freshest ingredients: live seafood, grain-fed beef, freshly-made sushi and interactive cooking of Tappanyaki, served with Japanese traditional Sake and Soju.
53개의 럭셔리 스위트와 7개의 단독 빌라를 포함, 전체 368개의 객실이 준비되어 있으며 지중해와 중국식, 동남아시아 스타일에서 영감을 받은 디자인 컨셉으로 전 객실에 발코니가 있습니다.
100% 인증된 실제 투숙객 리뷰자세히 보기
would be nice if not very serious food poisoning
트립어드바이저 평점 1.0/5
ma_gorzatam983 가족 - TripAdvisor 인증 리뷰
I was I sofitel for five days with my family. we enjoyed the time but everything was ruined after last evening meal at members lounge! after this meal I've spend last night having diarrhea and have been vomiting. it's fifth day and I am still sick so it wasn't just regular stomach flu. there was something wrong with food for sure! I am very disappointed because I trusted the sofitel brand and was eating at hotel without a fear about food being such a bad quality, having toxins inside!
Dear guest: Thank you very much for staying at Sofitel Shanghai Sheshan Oriental Hotel. We have read your feedback carefully, and we apologize for your unsatisfactory staying experience this time. Please believe that ensuring food safety is the bottom line of our service. If you have any matters that need our assistance, or further comments and suggestions, you are welcome to contact us by phone or email at any time. We sincerely hope that we can have it in the near future. Opportunity to make up for this shortcoming and provide you and your family with better services!
Fantastic experience, highly recommended Shanghai getaway!
트립어드바이저 평점 5.0/5
tgdg2021 Solo travel - TripAdvisor 인증 리뷰
Really impressed, it had been recommended by several friends over the last few years. The pool is an absolute blast and the staff are all professional and￼ willing to go the extra mile / Even the lifeguards and pool guys were super friendly!￼ I had a first floor room / beautiful design and layout that backed onto the pool… Will definitely return￼.
Dear guest, thank you very much for taking the time out of your busy schedule to leave us your valuable comments. Sofitel Sheshan has 4400 square meters of large outdoor surrounding swimming pool and tropical beach. It only takes a short drive to get away from the hustle and bustle of the city. Your affirmation and support will make us more confident to provide the best quality service. Thank you for your stay and hope that your next stay will be as pleasant as this time!
트립어드바이저 평점 5.0/5
Ccccheng 가족 - TripAdvisor 인증 리뷰
When I came to Sofitel in Sheshan, the most intuitive feeling was that the environment was superior. Although the room was a little old, it didn't affect my check-in experience. It was a wonderful trip.
Dear Guest: Thank you very much for taking the time out of your busy schedule to leave us your valuable comment. Sofitel Sheshan has a 4,400-square-meter outdoor wrap-around swimming pool and a tropical beach, just a short drive away from the hustle and bustle of the city. Thank you for your stay and hope your next stay will be as enjoyable as this one!
트립어드바이저 평점 2.0/5
310fabiof Solo travel - TripAdvisor 인증 리뷰
I have been coming to Sofitel Shenshan for the past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before. This year it turned into a pretty unpleasant experience. Not worth the money anymore. The restaurant offers a very poor service far from the expected standards. Both in terms of food quality and service. It is more similar to a cantine. The beach is badly kept, run down, not so clean and overcrowded, with people shouting, ordering delivery fast food and leaving trash everywhere. There is an incredible amount of babies. Nothing against babies of course, I do love kids. But I just want to point this out for those who plan to go there for a relaxing swimming pool weekend. There is absolutely nothing relaxing anymore. It feels more as a huge kindergarten. It can be cute or fun to some extent. But NOT relaxing. I had to give up my staying and leave in the middle of the day out of a huge headache.
Dear 310fabiof, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at firstname.lastname@example.org should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
The cost for average service losses this place a star.
트립어드바이저 평점 2.0/5
763stevenp TripAdvisor 인증 리뷰
This is a strange place to review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed as a 5-star hotel, it would have got an average rating. First the good. Check-in was smooth and the reception team very helpful. The room was well appointed (if a little dated) and comfortable. The swimming pool was nice, as was the sandy area around it. My little boy loved it. There was a fountain area though that was still accessible to guests but which looked derelict. The breakfast buffet had enough choice for a good breakfast. Pizzas were pretty good which is a good job as there isn't much else. OK, now not so good. The F&B offer of this hotel is a disaster. On the first night, we went to the all-day restaurant and were told that most of the menu was not available. This included fried rice and noodles in a Chinese hotel in Shanghai. Also told french fries not available. When challenged the staff member told us it was because this was a very busy time for the restaurant. It was less than a 3rd full at 5.30pm on a Saturday evening. The food that was available was poor and overpriced. For the rest of our stay, we either ate at a nearby mall or ordered in from Ele.me. We found that lots of people were having takeaway delivered to the hotel. In itself this isn't a bad thing but not at a '5-star' resort. The Japanese restaurant was closed for the entire time of our stay. There is no tea and coffee making facility in the room and the hotel charged almost 60RMB for a small cup of black coffee in the lobby. If you want to use the kids' soft play area there is an additional charge of almost 200RMB for 2 hours. Most of the TV channels in the room didn't work. Smoking. Despite being on a supposedly 'no smoking' floor, there were several rooms close to ours that had their door wide open and people smoking in the room. Twice at breakfast, there was a table of guys staying at the hotel for a conference who were smoking away (sat under a no smoking sign!) at their table. Not one member of staff approached them about this. Again, this happens when you travel around China but is not expected at a '5-star' resort hotel in Shanghai. Overall we left disappointed. Had a great time playing in the pool and in the sand with my son but sad about the lack of dining experience and some of the details you expect a hotel at this level to get right.
Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
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