Mercure Campinas 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,356 件のレビュー

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Mercure Campinas - Image 1
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Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério, 13026510 CAMPINAS, ブラジル

説明

ホテルのその他の情報

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

当ホテルの客室

ホテル所在地

Mercure Campinas

Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério
13026510 CAMPINAS
ブラジル

GPS:-22.91117, -47.05613

電話番号
ファックス +55 19 3733-7707

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANTE OPERA MORENA

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,356 件のレビュー

トリップアドバイザーの評価  3.9/5  1,374 件のレビュー

Terribile

トリップアドバイザーの評価 1.0/5

Adriana S トリップアドバイザー認証口コミ

Mercure Campinas needs URGENT intervention! I'm writing to customer care about my complaints. A stain on the image of the Mercure brand and for the Accour Network. I'm here for 4 days in a total of 10 days and it's been a terror!

Dear Eadrianas Thaks for your feedback.

Wifi very weak

トリップアドバイザーの評価 2.0/5

HMorgan1210 ビジネス - トリップアドバイザー認証口コミ

Comfort of this hotel was slightly below of the mercure standard around the world, but the very disappointing matter was wifi, very weak and sometimes not working at all. Honestly for a good level hotel that´s not acceptable.

Dear Morgan Thanks for your feesback. att

Almost perfect!

トリップアドバイザーの評価 5.0/5

AderbalMuller Solo travel - トリップアドバイザー認証口コミ

Tarcisio Vieira was a great attendant, but it is not allowed to serve the welcome drink as I had on Novotel Jaragua two days ago. It will be necessary to be equal unit by unit. I desagree. Sorry, but I do not understand differente treatments hotel by hotel. I whant to think that Accor is the same instead the place or city!!!

Hello Muller, Thank you for taking the time to share your experience with us. As Accor offers different brands of hotels, the welcome drink varies according to each hotel. We hope to see you again soon. Kind regards The manager

Frustrating Mercure Brand Experience

トリップアドバイザーの評価 2.0/5

William Thiago L Solo travel - トリップアドバイザー認証口コミ

Good day I am writing this email to express my dissatisfaction with Accor. You have big brands that elevate the consumer expectation. I aways choose the Accor hotels when I travel in Brazil and also in Europe. However, you need to rethink the loyalty strategy of Le Club. On the last years i had a lot of problems when I tried to use the points in reservations. It simply doesnt work. Yesterday I had an unfortunate Brand experience with Mercure in the hotel “Mercure Campinas” in São Paulo, Brasil: - the the receptionists didn’t have idea about the rules of the Le Club. I spended hours discussing and trying to use 8.000 points to pay my bill. - the employees are not trained to deal with critical situations. they were harsh and even raised the tone of voice with me. - the people who were around me kept watching the situation and I felt humiliated. Is it the Mercure Brand experience? when I stay at the Mercure, more than a place to sleep, I would expect a good experience. without unnecessary wear and tear. I sincerely hope they improve the quality control.

Dear customer We are sorry for what happened at our hotel. We have some new people on the team, but we have already reinforced training and information. Yours sincerely,

Little disappointing

トリップアドバイザーの評価 2.0/5

Paulo A ビジネス - トリップアドバイザー認証口コミ

I stay at the Mercure Campinas since one year already, and it is worsening its level little by little. Breakfast is just the same, never changes, and rooms are aging. But the real worse is the internet, which simply will not let you work. Just terrible for a hotel meant for business. The only positive is the attentive staff.

Hello Paulo, We are grateful for choosing Mercure Campinas and sharing your review with us. We're sorry we did not meet your expectations. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 142 件のレビュー 6.8/10 ロケーション
  • 610 件のレビュー 5.5/10 客室
  • 600 件のレビュー 4.6/10 サービス
  • 17 件のレビュー 5/10 インターネット
  • 293 件のレビュー 5.9/10 朝食
  • 226 件のレビュー 4.9/10 清潔さ
  • 165 件のレビュー 3.4/10 料理
  • 145 件のレビュー 3.2/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。