Grand Mercure Сингапур Рокси 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 5 526

Гарантия
лучшей цены
Grand Mercure Сингапур Рокси - Image 1
Grand Mercure Сингапур Рокси - Image 2
Grand Mercure Сингапур Рокси - Image 3
Grand Mercure Сингапур Рокси - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 СИНГАПУР, Сингапур

Описание

Особенности отеля

  • 1 мин до ст. MRT Marine Parade, откуда без пересадок можно добраться до Садов, Орчард и т. д.

  • 576 просторных номеров площадью от 32 м²

  • Открытый бассейн

  • Удостоенные наград рестораны и бары

  • Бесплатный WIFI и прекрасно оборудованный спортзал

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Расположение отеля

Grand Mercure Сингапур Рокси

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 СИНГАПУР
Сингапур

GPS:1.303559, 103.904625

Телефон
Факс +65 6344 8010

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

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Рейтинг ALL  4.3/5  Отзывов: 5 526

Рейтинг TripAdvisor  4.0/5  Отзывов: 5 724

[Grand Mercure Singapore Roxy] Very Fantastic Service Staffs and Very Fantastic Service Mind

Примечание: Tripadvisor 5.0/5

Akkapolk01 Реальные отзывы TripAdvisor

Dear Team, This is Akkapol Kinbuangam and Ms. Kessaraporn Maranetara (My wife, email: kessaraporn.mar@gmail.com, Accor Gold). We travelled to Singapore on 19 to 28 Sep 2024. We stayed at Grand Mercure Singapore Roxy on 19 to 22 Sep 2024 and we would like to thank you to Service Staffs in Lobby: 1. Ms. Yu (Receptionist) - very fantastic - she help us to correct payment and we got refund. Thank you so much.

A disheartening experience

Примечание: Tripadvisor 2.0/5

Susy H Реальные отзывы TripAdvisor

I am dismayed that I have been forced to see the manager on two occasions and emailed the CEO of Accor Hotels. The CEO incidentally has NOT responded in any form which has further disheartened my soul. I am a lone female traveller in Singapore on business and staying in this hotel for 30 days. My work days are long and by the time I am free to go to eat it will be around 9pm. The choices of dining in the hotel are not good and on my first night it was virtually impossible to eat in . The main restaurant is booked for the entire week and cannot take me. Furthermore it will cost 70 Singapore dollars since it is an “eat all you can”menu - way too much for myself and many women I’d guess . The Breeze bar has a very limited menu and the Divine coffee shop likewise is mainly sandwiches. As I am being forced to walk a distance out to get food in a mall arrived at through a large underpass (and I’m on my own in an unknown country) I asked whether the manager would make an exception and allow me to use the executive lounge. I was categorically told NO- I do not have sufficient points. He was not prepared to think outside of the box. Other business colleagues will be coming regularly for up to 6 weekly stints. Very shortsighted of the manager in the circumstances. As things are I should like to add that my room is faded, in need of an update and one very large bathroom light was not working requiring a call to maintenance. This is purportedly a 4 Star hotel. If that is the case-ACCOR pull your socks up. NB I very seldom write a bad review unless it IS bad. I’m saddened to do so. SH

Horrible customer Service especially front desk

Примечание: Tripadvisor 1.0/5

Ambassador706227 Реальные отзывы TripAdvisor

It was horrible experience, and it make me angry and remind this terrible customer service whenever they send promotion email to my email account. I had during my recent stay at the Grand Mercure Roxy Singapore from September 10th to 12th, 2024. I had booked two rooms under the same name and made a special request over the phone for the rooms to be on the same floor if possible next door, as I was traveling with an elderly group, including two individuals in their 80s, one of whom has a disability. - They allocated rooms on the 7th and 8th floors, even end of corridor far from elevator which caused significant inconvenience for us. - No complimentary water bottles in the rooms, citing environmental protection. However, you have to buy for in Hot Singapore weather - The extra bed that was provided was in poor condition - Despite having no service charge listed at the time of booking, I was suddenly charged a 10% service charge. - When I questioned this, I was told it was part of the "Tax," and mandatory. - What was more insulting was the staff's attitude. Instead of addressing my concerns, they tried to "educate" me, stating that this 10% charge is standard across all hotels in Singapore, - Even manager told me it was my responsibility to check the Terms and Conditions in the email link they had sent. (there are no T&C in booking email Do not stay this hotel!!!!!

Enjoyable Dinner!

Примечание: Tripadvisor 5.0/5

Journey42238209859 Семьи - Реальные отзывы TripAdvisor

We would like to thank Matt Zul, Alvin, Jonathan and Susan for their seamless team work, great personality and efficiency. We had an enjoyable evening with great food, most importantly great service, clean and comfortable environment to dine in. Kudos to the team!

Poor facilities and overall bad experience

Примечание: Tripadvisor 1.0/5

Akisuisei Реальные отзывы TripAdvisor

I went for a staycation at Grand Mercure Roxy during the National Day weekend recently and the experience was not only disappointing, the whole weekend was aggravated by the service mix up at the hotel. From check-in to check-out, I had to clarify and show proof and it just ruined the staycation which was meant for relaxation. My booking was made via the Accor app under my Accor Silver membership and there was the option to add on 2 breakfasts at point of sale. Payment was already made weeks back but at check-in, Maria the staff at the counter told me it was "breakfast optional". I showed her my payment receipt and then she went to check with her colleagues before telling me I had additional $28.30 incidental extra which I could use (as I apparently had "overpaid" on the breakfast charges). Sceptical since it was almost 180⁰ change from having not paid for breakfast to now overpayment, my mum asked for Maria to put it in writing, and Maria also said she would inform her colleagues at the bar and cafe. It was not so. At Breeze bar, I had to re-explain the situation and when I bought some finger food and there was some difference, and I wanted to pay the difference at the bar, the staff told me it will be settled at check-out. Alarm bells were ringing as I felt that the message was not passed on by Maria. True enough at breakfast the next day, the staff nearly stopped me from entering saying that I not only had not paid for breakfast, I had extra charges to the room. I was so angry I was starting to raise my voice and the male staff in suit told me it was an Accor problem. They eventually let me in but my entire experience was spoiled and was just forcing myself to eat breakfast since I paid almost $50 on the app for it. I spent the whole time at breakfast emailing the hotel and Accor to understand who made the mistake and who messed up. Finally, I check out, it was another round of explaining myself before Maria was brought it to sort it out and finally help to charge the difference of the food bought at Breeze bar. She said I should have paid the difference at the bar and I angrily said that it was her colleagues there who told me that the difference will be sorted at check out. Albeit it was resolved, my entire weekend was spoiled and now I'm pissed off by Accor. The hotel's amenities also is bad for a 4star hotel - the toilet emanated a bad smell that couldn't be flushed or washed away. The aircon was old and with a dial which didn't really adjust the temperature. Breeze bar was using a tower fan instead of air-conditioning, rendering the bar feeling stuffy and humid. Just an overall horrible experience. I am wary of Accor hotels now as it would seem that they don't communicate the app bookings appropriately to their Group of hotels. I would recommend people stayed at JW Marriott, or Hilton or Shangri-la instead. For a almost $300 for a night's stay, I think you can find a better staycay experience elsewhere. Grand Mercure is nowhere near a Premium experience.

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Другие интернет-пользователи оценили наш отель

  • 1 635 Отзывов 9.4/10 Расположение
  • 2 297 Отзывов 6.9/10 Номер
  • 2 416 Отзывов 8.9/10 Сервис
  • 94 Отзывов 4/10 Интернет
  • 936 Отзывов 7.1/10 Чистота
  • 670 Отзывов 5.8/10 Удобства
  • 616 Отзывов 7.3/10 Завтрак
  • 598 Отзывов 5.3/10 Атмосфера

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