Mercure Hotel Garmisch-Partenkirchen 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 741 件のレビュー

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Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, ドイツ

説明

ホテルのその他の情報

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

当ホテルの客室

ホテル所在地

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
ドイツ

GPS:47.491116, 11.112724

電話番号
ファックス +49 8821 74268

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  741 件のレビュー

トリップアドバイザーの評価  3.5/5  957 件のレビュー

Beautiful setting, let down by maintenance, housekeeping, and lack of follow-up

トリップアドバイザーの評価 3.0/5

xytizs トリップアドバイザー認証口コミ

We stayed 21–26 Oct. The front-desk team were consistently polite and clearly trying, but the experience didn’t live up to the Mercure brand. First, getting help was nearly impossible: nobody picks up the phone. We tried calling every single day from the rooms and couldn’t reach anyone. When issues did get reported in person and later by email, nobody ever got back to us. Housekeeping was a letdown. We asked for cleaning in the late afternoon, but it didnt happen. We asked for a double blanket and were told none exists in the hotel. We made do with a double bedsheet—until housekeeping took away the one remaining sheet we were using. On top of that, they left a dirty glass inside the bathroom with soiled utensils placed inside the glass. It’s hard to feel comfortable after that. The wellness timing also isn’t guest-friendly (sauna from 15:00 only), and the so-called “fitness center” feels like an overreach—more a corner with a couple of tired machines than anything resembling a gym. For the rate and the brand, expectations are higher. Overall, no call-backs despite complaints, phones that never get answered, and underwhelming housekeeping made this stay disappointing. I don’t fault the people at the desk—they’re doing their best—but the place feels understaffed or poorly managed. With better staffing, basic inventory (like proper double blankets), and actual follow-through on guest feedback, this hotel could match its location. As it stands, it doesn’t.

Dear guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet your expectations. Please be assured that we take your comments seriously and are addressing the issues you mentioned with housekeeping, staffing, and follow-up procedures. Regarding the sauna, it opens from 3:00 PM as most guests enjoy exploring Garmisch-Partenkirchen earlier in the day, but we are always happy to accommodate individual requests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Eva Binder Direktorin

Average chain hotel

トリップアドバイザーの評価 3.0/5

gaetanob629 トリップアドバイザー認証口コミ

Hotel is large, at the end of the village. The receptionist were helpful, but as is usual with large building hotel, the feeling is of a cold place. Wifi was perfect. Breakfast was perfect and plentiful. The room for 3 people was small. A better welcome would have improved my rating of this hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful reception team, the excellent WiFi, and the plentiful breakfast. We understand that the size and atmosphere of a large hotel can sometimes feel less personal, and we regret that you experienced this as a “cold” feeling during your stay. Please know that we continually strive to create a warm and welcoming environment for all our guests. Regarding the room size, we appreciate your comments and will review our room configurations to see how we can better accommodate groups of three comfortably. Your feedback is very important to us as it helps improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Eva Binder General Manager

No customer service at all

トリップアドバイザーの評価 2.0/5

Sarah J トリップアドバイザー認証口コミ

The front desk lady was not welcoming at all (no customer service, no recognisition of our ALL diamond level) Kitchen was opened until 21h but we were denied any food at 20.40 (after a 15hr drive) Rooms and hotel are outdated and no airco avail during these hot days. Never again for us!

Dear Guest, Thank you for your feedback. I’m very sorry to hear about your disappointing experience with our front desk and kitchen service. We strive to warmly welcome all guests, especially our Diamond members, and regret we missed the mark. We understand that the lack of air conditioning during hot days affected your comfort and are working on improvements. Your comments about the hotel’s condition are appreciated and help us improve. We hope to have the chance to welcome you back for a better stay. Best regards, Eva Binder General Manager

I recommend

トリップアドバイザーの評価 5.0/5

Minakhina N トリップアドバイザー認証口コミ

This hotel has beautiful rooms, a very cozy pool and sauna. A modest breakfast, but special thanks for the Ronnefeldt tea. I am a tea connoisseur and I know the cost and quality of Ronnefeldt tea very well. There was a very inexperienced employee at the reception (unfortunately, I don't remember her name, but she had a beautiful henna painting on her hands). She didn't understand any of the issues at all and created long queues at the reception. But fortunately, you have other great staff: Garabzyeyeva Maryna and Hevryk Vladyslav, who came to the rescue in time and left the most pleasant impression of the hotel in the end. I would like to thank them very much, as I did not have time to thank them personally. Very often the great work of humble employees goes unnoticed. That's why I decided to write to you to acknowledge the professionalism and courtesy of Maryna and Vladislav. It is these employees who create a pleasant atmosphere and make it easier to return to the hotel. Thank you very much!

Dear valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed the beauty of our rooms, the cozy pool and sauna, and especially the Ronnefeldt tea – it’s always a pleasure to meet a true tea connoisseur! Your appreciation for these details means a great deal to us. At the same time, I’d like to sincerely apologize for the experience you had at reception. We take your feedback seriously and will use it constructively to improve our training and service quality. Your recognition of Ms. Maryna and Mr. Vladyslav truly warms our hearts. We are proud to have such dedicated and professional team members. I will personally pass on your kind words to them – I’m certain they will be deeply appreciated. It is indeed the care and attentiveness of team members like Maryna and Vladyslav that help create the welcoming atmosphere we strive for. Thank you again for highlighting their efforts and for recommending our hotel. We hope to welcome you back to Garmisch soon! Warm regards, Eva Binder General Manager

uncomfortable

トリップアドバイザーの評価 2.0/5

JacekWawrzyniuk ファミリー - トリップアドバイザー認証口コミ

Good day, I spent my vacation in your hotel from 18 to 21.02.2025. On 18 and 19.02 the swimming pool was not available. You suggested a swimming pool in another hotel, unfortunately it was an uncomfortable situation for me. I booked your hotel precisely for this reason, so that after skiing I would not have to get dressed, get in the car and go to the swimming pool. In such a situation I would pay for another cheaper hotel and I would commute to the swimming pool in the area. In my opinion I should receive financial compensation for this situation.

Dear valued guest, Thank you for sharing your feedback regarding your stay with us. We truly regret that the swimming pool was unavailable during your visit and that the alternative arrangement caused you discomfort. We completely understand your frustration, as you chose our hotel for the convenience of having the pool on-site after a day of skiing. Unfortunately, despite our best efforts and an expedited 24-hour express delivery, the replacement part for the pool took longer to arrive than anticipated. We deeply regret this situation and would have preferred to offer you a more seamless experience. Please accept our sincerest apologies for the inconvenience this caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regards, Eva Binder General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 464 件のレビュー 8.1/10 ロケーション
  • 861 件のレビュー 6.5/10 客室
  • 668 件のレビュー 7/10 サービス
  • 8 件のレビュー 8.4/10 インターネット
  • 574 件のレビュー 8.7/10 朝食
  • 347 件のレビュー 3.8/10 快適さ
  • 300 件のレビュー 6/10 料理
  • 298 件のレビュー 6.2/10 清潔さ

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周辺の他の施設

イビスインスブルック

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 (1446 件のレビュー)

At 33.376 km

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