ノボテルマルセイユエスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 490 件のレビュー

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ノボテルマルセイユエスト - Image 1
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184 Avenue de Saint Menet, 13011 マルセイユ, フランス

説明

ホテルのその他の情報

  • A50 号線の 5 番出口からラヴァランティーヌ、オーバーニュ、ジェノムに簡単にアクセスできます。

  • 広い駐車場、屋外、安全、無料

  • 9 室の設備の充実したミーティングルーム（2 ～ 180 名様まで収容可能）

  • プールサイドのテラスを楽しめるレストラン

  • 屋外プール - ペタンクコート - ピンボールマシン - フースボール

当ホテルの客室

ホテル所在地

ノボテルマルセイユエスト

184 Avenue de Saint Menet
13011 マルセイユ
フランス

GPS:43.287101, 5.510384

電話番号
ファックス +33 4 91 27 06 74

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVOTEL CAFE

ノボテル マルセイユ エスト ポルト オバーニュのレストランをご堪能ください。地元の料理からインスピレーションを得た自家製料理をお楽しみいただけます。プールサイドのテラスは、リラックスして贅沢な食事をお楽しみいただける理想的な場所です。ぜひご利用ください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  490 件のレビュー

トリップアドバイザーの評価  3.5/5  694 件のレビュー

Disappointing manager

トリップアドバイザーの評価 1.0/5

alia q トリップアドバイザー認証口コミ

Dear Gregor I am extremely disappointed with the service that I received in one of the hotels that you are in charge off. The initial incident was not as bad as what happened after. Overall this is not something you expect from such a big and popular establishment like Novotel!!! On the first day of going to the breakfast buffet we saw there were just scrambled eggs (we had no issue with this at all, if this was the only egg product) however we asked the staff and were told we can tell the chef how we would like our eggs and they would make it for us. When asked for two fried eggs, they brought the eggs with the white part completely uncooked. We asked if they could just flip it over and cook it and the staff seemed annoyed and took the eggs away. 10minutes later we got nothing, when we went to enquire the manager apologised, went and spoke to the staff who later came back with 2 burnt eggs and throws them on the table. We were very upset with this service however we did not say anything. The manager then came to our table to ask how was our breakfast, upon telling him, we had a discussion, he apologised and offered a refund for 2 peoples breakfast for one day. When leaving I asked about the refund and he told me booking.com would process this. Upon return I have enquired about the refund and Novotel have fabricated a story and stated they made us eggs three different times after knowing that was not in their service (which is not true) and we were not happy all three times. I am extremely disappointed that you have appointed a manager that not only, does not uphold their promise to a customer but also lies about the story. Extremely shocked to have seen such service from a big chain hotel such as Novotel. The refund is an extremely small price, however it is the principle of what was promised to a customer, should be delivered. I hope to hear a direct response from you to see what will be done about this.

Very average and not the Novotel experience you would expect!

トリップアドバイザーの評価 2.0/5

lwa3 ファミリー - トリップアドバイザー認証口コミ

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

HOTEL NOVOTEL MARSEILLE EAST - LA VALENTINE

トリップアドバイザーの評価 1.0/5

tur562 Couples - トリップアドバイザー認証口コミ

We spent 2 nights August 29 and 30). I have been a Gold Accord member for over 20 years and this is the first time I have faced such a situation. I find it unacceptable not to warn your customers when booking that certain categories of customers are allowed to bathe fully clothed, whether they are men or women. While your hotel is ALLSAFE labeled, how can you ensure that the water is clean, how can you make sure that clothes have not been worn for hours or even days. As much as it shocks me less in the sea, but that is not acceptable in a swimming pool. We were therefore unable to take advantage of your facilities even though we had chosen your hotel for its swimming pool. Was this decision made on your own or is it a group decision?

Old

トリップアドバイザーの評価 4.0/5

Serge R Friends getaway - トリップアドバイザー認証口コミ

I like to come back to the Novotel. The building bring back in time is so old. Can you do better TV channels no English? American yes but not English. The Staff are helpful and friendly. Do we will come back? Yes

Good evening Thank you very much for your comment, which we take into account. we will try to improve our chain bouquet, in order to satisfy a lot of English customers Hope to see you again very soon Best regards Manuel PADILLA Duty Manager

Nice enough hotel

トリップアドバイザーの評価 3.0/5

Kenny B Couples - トリップアドバイザー認証口コミ

This hotel was booked a little late because of problems with our holiday - however - the service and experience despite this was excellent! The room was nice enough but overall the hotel felt a little dated and in need of modernization, especially the bathroom! The restaurant was of good quality and convenient. This hotel is not near to the center of Marseilles!

Dear Kenny B Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manuel PADILLA Duty Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 404 件のレビュー 9/10 サービス
  • 167 件のレビュー 1.8/10 雰囲気
  • 149 件のレビュー 5.5/10 快適さ
  • 145 件のレビュー 3.3/10 清潔さ
  • 118 件のレビュー 7.2/10 朝食
  • 83 件のレビュー 3.2/10 設備

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マルセイユのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。